Samsung Galaxy Smartphone: How to optimise network connectivity

Last Update date : Aug 09. 2022

 Attention : If even after following the procedures below, your problem is not resolved, please contact us via    WhatsApp so that we can quickly diagnose your device and help you in the best possible way.

Note: This help content is only applicable to the product purchased from Indian retailers. If you require help for the products purchased from US, Kindly visit Samsung US support section and for other countries, kindly contact your local Samsung Subsidiary.

There are many possible causes for network connectivity issues and signal loss. Have a look at this video to learn how to optimise and instantly boost your network connectivity, so that you can enjoy a seamless experience with your Samsung Galaxy Smartphone.


Check Mobile Network

Move to another area and check device network

When you are in areas with week signals or poor reception, you may lose reception. Move to another area and check the device network.

Check the network operator setttings
1 Go to Settings
Network mode selection
2 Tap on Connections.
Network mode selection
3 Tap on Mobile Network
Network mode selection

4 Tap on Network Operators
Check the Network mode settings
1 Go to Settings.
Network mode selection
2 Tap on Connections.
Network mode selection
3 Tap on Mobile networks.
Network mode selection
4 Tap on ‘Network mode SIM1’ or Network mode SIM2 and then select LTE/3G/2G (auto connect) as network mode
Network mode selection

Check SIM card
1 Check the same SIM card in another device. If still issue persists, then contact to your SIM network provider
2 Check the device with another SIM card. If other SIM card is also not working then contact to Samsung Customer Care
Test your device in Safe Mode

Note: Click on the link to know how to boot in safe mode.

How to Boot in Safe mode

Update device software

To update the latest software on your device, follow these steps:

Step 1. Go to ‘Settings’ > ‘Software update’

Step 2. Tap ‘Download and install’

Step 3. Follow the on-screen instructions

Note: Click on the link given below to know how to update the software on your device.

How to update the software on your device.

Reset device network Settings

1. Go to ‘Settings’

2. Tap on ‘General management’

3. Tap on ‘Reset’

4. Tap on ‘Reset network settings’

5. Select ‘SIM 1 or SIM 2’ if you are using 2 SIM cards in the device.

6. Tap on ‘Reset settings’

 

Device network settings will be reset.

Note: Click on the link given below to know how to perform factory data reset on your device.

How to perform a factory reset

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

Learn more

Related Questions

Please click the submit button below to share your feedback with us. Thank you for your participation.

Thank you for your feedback!

Contact Info

Digital Service Center
DSC icon image DSC icon image

Get customized support, access to DIY videos and FAQs, or schedule a callback request to connect with an expert.
Click here

WhatsApp(English / हिंदी)
WhatsApp image icon WhatsApp image icon

WhatsApp for Technical support or query, Service centre location, Repair status, Demo & Installation request

Available 24 Hours / 7 days
WhatsApp

Sign Language
Sign language image Sign language image

Video call with Sign Language interpreter assisted by Samsung product expert.

Operation Hour: Monday - Friday 11:00-16:00
Video chat with us

Email Support
Image of email icon Image of email icon

We'll respond within 24 hours of your request.
Email Us

24 Hours Phone Support (India)
image of phone dialer image of phone dialer

1-800-5-726-7864 (1-800-5-SAMSUNG)
1-800-40-726-7864 (1-800-40-SAMSUNG)
☏ : Tollfree Helpline 1 ☏ : Tollfree Helpline 2

Face-to-Face Support
Image of location icon Image of location icon

Whether your product is in warranty or out of warranty, we're here to help.
Find a Samsung service center Book an Appointment

Remote Service
Image of RM icon Image of RM icon

Remote diagnostics by our specially trained technicians for your Galaxy device and Samsung TV
Remote Service

CEO Office
Image of CEO icon Image of CEO icon

CEO Office
Indian customers only

Phone Support (Bangladesh, Sri Lanka, Nepal)
Image of caller icon Image of caller icon

Bangladesh, SriLanka, Nepal Phone Support

Apps & Services Customer Support

Samsung Pay : 1800-123-7729
Samsung Free : 1800 40 SAMSUNG (7267864)