when Dex feature is activated connecting s8/s8+ with DeX,It show “cannot start DeX”.

Last Update Date : Mar 21. 2018

At that time please check whether your S8/S8+ is the device configured by *KCC(Knox Customization Configurator). We have been notified that Samsung DeX feature may not work properly on limited S8/S8+ devices configured by KCC due to some restriction functions of KCC.

 

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a). To check this, on Apps screen tap Settings.  

 

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b). Tap About phone and tap Software information. Then, check if Knox Customization menu exists.

 

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c). If the menu appears, your S8/S8+ is the device configured by KCC. And, you can use Samsung DeX feature normally if you customize your S8/S8+ with the issue via new released patch version.

 

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d). To apply the patch, access to the URL “custom.samsungknox.com” on device. And, tap NEXT.

 

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e). Tap FINISH. Then, new patch version is applied.

 

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f). If processing is completed, try to activate Samsung DeX feature again. Tap OK.  

 

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CLICK HERE to know how to update Samsung DeX. 

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