Why the Data is not Transferred from Previous Phone to New Samsung Galaxy Mobile Phone?

Last Update Date : Sep 05. 2018
 

Easily move data from your previous phone to new Samsung Galaxy mobile phone with Smart Switch. You may encounter a situation when even after pressing Connect the data can't be transferred.

 

.

 

The following criteria needs to be taken care of :

 

1. You need to check the target device and make sure that the same app is running on both devices.

2.The Connect button must be clicked only on one device.

3. After pressing Connect, place the device next to the microphone of the target device.

 

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Live Chat support with a Samsung product expert.
All Days 9AM to 9PM

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1 800 40 72678641 800 40 SAMSUNG

(Toll Free) For Use By Customers In India Only
24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only
8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only
8AM - 6.30PM / Mon ~ Sat

+977 16600172667+977 9801572667 (For NTC customers only)

(Toll Free) For Use By Customers In Nepal Only
8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Service Online Appointment

Visit Service Center at your convenient time

Samsung Service Centers

Find out more about how you can get face-to-face help.

Contact Us