How to Manage apps on Samsung smart TV?

Last Update date : Jul 07. 2021
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Samsung smart TV's give you access to loads of fantastic apps, making it easier than ever to access the entertainment you love. Through the apps menu you can download, uninstall, lock and unlock apps, giving you greater control over who can access your media. 

 

You may find that some apps may have been pre-loaded onto your Smart TV. Some of these apps cannot be removed.

Please note: you need a Samsung account to download apps onto your smart TV. Find out more about setting up a Samsung account

Installing an app

Your TV will come with a few pre-installed apps and will recommend you relevant apps. If you are recommended an app you want to install, click on it to add it to your apps. If you are looking for a specific app you can use the search function.

1 Press the home button on the remote control
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2 Select APPS
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3 Select the search icon. It will appear as a magnifying glass in the upper right corner of the screen
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4 Enter the name of the app you want to download, then select Done
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5 Select the app you want to download
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6 Select Install
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Automatically updating apps (Latest models)

To automatically update apps on your Smart TV, you will need to follow the instructions below:

1 Press the home button on the remote control
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2 Select APPS
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3 Move the cursor to the settings (gear/cog) icon, then press enter
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4 Keep the cursor on Auto update, then press enter to enable or disable the function
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Updating apps (Older models)
1 Press the Smart Hub button
2 Select Featured
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Apps that can be updated are indicated by a small white arrow in a blue circle.

3 Navigate to an App that needs updating, then press and hold the Enter button until a sub menu appears
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4 Select Update apps
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5 Click Select All
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6 Select Update
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Any apps with an available update will begin updating. This is indicated by a progress bar on the apps screen.

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Closing a running app

To close a running app on your Smart TV, you will need to press the RETURN button on your remote control. If an information window appears, you will need to keep the cursor on Exit, then press the enter button.

Please note: that some apps will not show a screen asking if you want to exit. In these cases the app will close immediately after pressing the RETURN button.

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Locking and unlocking an app

Samsung smart TV's give you the ability to lock any apps with a PIN code. This prevents anybody who doesn't know the PIN from being able to access and use the app. 

Please note: the PIN code you enter will be the same as your TV security code. By default this is 0000

1 Press the home button on the remote control
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2 Select APPS
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3 Move the cursor to the settings (gear/cog) icon, then press enter
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4 Move the cursor to Lock/Unlock, then press the enter button

Please note: locking an app requires a PIN to be entered every time you try to access it

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5 Enter your TV PIN, then select Done and press the enter button

Please note: that the default TV PIN is 0000 (four zeros)

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6 The lock icon on the app indicates that the app has been locked. To unlock the app, select Lock/Unlock again.
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Moving an app

To move an app on your Smart TV, you will need to follow the instructions below:

1 Press the home button on the remote control
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2 Move the cursor to the app you'd like to move, then press the down button
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3 Move the cursor to Move, then press the enter button
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4 Move the app to your desired location, then press the enter button
Removing an app

To remove an app on your Smart TV, you will need to follow the instructions below:

1 Press the home button on the remote control
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2 Move the cursor to the app you'd like to remove, then press the down button
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3 Move the cursor to Remove, then press the enter button
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4 Move the cursor to Remove, then press the enter button
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Troubleshooting

If you're experiencing problems with an app on your Smart TV,  try some of the steps below. If you're still having trouble, please contact Samsung Support.

Running a network connection test

A network test can determine if your Smart TV is connected to the internet.  

 

To run a network test on your Smart TV, press the Settings button on your remote, then go to: Network > Network Status. On some devices you will need to choose General before choosing Network.

Check for software updates

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

 

The easiest way to update your software is directly through the settings menu on your TV. 

 

Press the Settings button on your remote, then go to: Support > Software Update > Update now If your TV isn't connected to the internet or your internet connection isn't stable, you can also update using a USB stick. 

 

Find out more about updating your software

Delete and reinstall the app

To delete and reinstall an app on your Smart TV, you will need to follow the instructions below:

1 Press the home button on the remote control
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2 Move the cursor to the app you'd like to remove, then press the down button
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3 Move the cursor to Remove, then press the enter button
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4 Move the cursor to Remove, then press the enter button
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5 Press the home button on the remote control
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6 Move the cursor to APPS and press the up button
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7 Move the cursor to the app you'd like to add and press the up button
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8 Keep the cursor on Add to Home and press the enter button
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9 Move the app to your desired position and press the enter button

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