Television: How to perform Factory Data Reset ?

Last Update Date : Jul 31. 2019
QLED Q9 TV

When you perform a Factory Reset, all settings will revert to factory default. These settings include picture and sound settings, channel menu settings (including memorised channels), clock and timer settings, and other settings that you may have changed. In addition, if you had your TV professionally calibrated, you may lose the calibration settings if the calibration was not done through the service menu. 


If you simply want to reset one of the settings on your TV (i.e. picture or sound), please refer to your User Manual for steps on how to reset the individual settings on your TV. Factory reset however will not affect your Network Settings. Network settings can only be changed manually. Also depending on the model of your TV the below screenshots may appear different, but the steps for resetting are similar.

 

For old series ( E, F, H and J Series )Click to Expand
1 Press the MENU button on your remote.
How to reset TV?
2 Select Support .
How to reset TV?
3 Select Self Diagnosis.
How to reset TV?
4 Select Reset .
https://images.samsung.com/is/image/samsung/p5/au/faq/tv-av/factory-data-reset/hseries-3b.png?$ORIGIN_PNG$
5 Enter your TV PIN .
How to reset TV?
6 The Factory reset screen will appear displaying a warning message. Select Yes using the navigation buttons on the remote, and then press Enter .
How to reset TV?
For new series ( K, M, N and R series )Click to Expand
1 Press the Home button on the TV remote control and then select Settings .
How to reset TV?
2 Select Support .
How to reset TV?
3 Select Self Diagnosis .
How to reset TV?
4 Select Reset .
How to reset TV?
5 Enter your TV PIN .
How to reset TV?
6 The Factory reset screen will appear displaying a warning message. Select Yes using the navigation buttons on the remote, and then press Enter .
How to reset TV?

Note : If you need to reset the Network Settings on your TV or have forgotten the PIN to complete a Factory Data Reset, please get in touch with our Chat Support Team or call 1800 40 7267864  OR  1800 5 7267864 (Toll Free in India).

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 1.30AM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

For Use By Customers In Sri Lanka Only
8.30AM - 8.30PM / 7 Days a week

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us