What to do when the Samsung TV is not turning ON?

Last Update Date : Aug 28. 2020
QLED Q9 TV

Note: This help content is only applicable to the product purchased from Indian retailers. If you require help for the products purchased from US, Kindly visit Samsung US support section and for other countries, kindly contact your local Samsung Subsidiary.

If you’re having difficulty getting your TV screen to display anything but a black screen, it’s important to work out if the TV is switched on and just displaying a black screen, or if the TV isn’t powered on at all. The first thing that you should look for is the standby light, this can usually be found on the lower middle or lower right of your TV. The standby light will be lit when your TV is turned off and unlit when it is turned on.

The standby light is onClick to Expand
1 Press the power button on your TV remote
2 If your TV doesn't turn on, press the power button on your TV

Please note: the location of the power button will depend on your TV's model. See your user manual or download an e-manual for information about your specific TV

4 If your TV didn't turn on, please contact Samsung Support
The standby light is offClick to Expand
1 Press the menu or home button on your TV remote. If the menu appears then your TV is turned on. Find out more about fixing a TV that's just displaying a black screen.
2 If your TV doesn't turn on, press any button on your TV except power. If something appears then your TV is turned on. Find out more about fixing a TV that's just displaying a black screen. You should also troubleshoot your TV remote.
3 Unplug your TV from the power socket for 30 seconds, then plug it into a working socket.

Please note: make sure that you plug the TV back into a socket you know is working. You can check it by using another device such as a lamp. If the standby light comes on, there is an issue with the power socket or extension lead that you were using before

4 If your TV didn't turn on, please contact Samsung Support
The standby light is flashingClick to Expand

This is a sign that your TV is unable to turn on. Please contact Samsung Support to resolve your issue.

My TV is on but is showing a black screen

If you have identified that your TV is turned on but is displaying a black screen, it's likely that one of your external devices is causing the issue and not your TV. This could be your Blu-ray or DVD player, streaming stick, games console or any device connected to your TV. The steps to troubleshoot this issue will differ depending on whether you are using a One Connect box or not. Follow the steps that correspond with your setup.

I'm using a One Connect BoxClick to Expand
1 Disconnect and then reconnect the One Connect cable from the TV and the One Connect Box

Please note: if you notice any damage to the One Connect cable it may be the cause of the issue. The cable will need to be replaced if it is damaged

2 An error message should be displayed on the TV when the One Connect Box is disconnected. If no error message appears, please contact Samsung Support
3 Press the Menu or Home icon on your TV remote

Please note: if you have confirmed that your TV is turned on and that your remote is working but the menu is not displayed, please contact Samsung Support

4 If the TV menu appeared, check that your TV is set to the source that you wish to use. For example if your device is plugged into the HDMI 1 port, press the source button on your remote and select HDMI 1.
5 If there is still no display, unplug and then reconnect the external device you are using
6 Turn your external device off and then on again
2 An error message should be displayed on the TV when the One Connect Box is disconnected. If no error message appears, please contact Samsung Support
7 If there is still nothing on your TV display, try connecting a different device, using a different cable and connecting to a different source on the TV until you have determined the cause of the issue
8 If there is still no picture on your TV display please contact Samsung Support
I'm not using a One Connect BoxClick to Expand
1 Press the menu or home button on your TV remote.

Please note: if you have confirmed that your TV is turned on and that your remote is working but the menu is not displayed, please contact Samsung Support

2 If the TV menu appeared, check that your TV is set to the source that you wish to use. For example if your device is plugged into the HDMI 1 port, press the source button on your remote and select HDMI 1.
3 If there is still no display, disconnect and then reconnect the external device you are using
4 Turn your external device off and then on again
5 If there is still nothing on your TV display, try connecting a different device, using a different cable and connecting to a different source on the TV until you have determined the cause of the issue
6 If there is still no picture on your TV display please contact Samsung Support
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