Galaxy A15 5G

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us. We are sorry to see that you are unhappy with the camera of your Galaxy A15! We are keen to discuss this with you in more detail and ensure your camera is working perfectly. Please get in touch with our Technical Support Team who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6425eQ6mh. ^CR at Samsung Support

CX

It's great to see that your A15 is exceeding your expectations with the quality that it can provide, particularly with the screen, and you're finding whole new ways you can set it up in ways that best suit your needs. If you are having some issues with the battery then we recommend following this link, where you'll find some handy tips for how to get the most out of every charge: https://spr.ly/6426Yujk8 ^DB at Samsung Support

R&R

Howdy SouthernGal, Thank you so much for sharing your wonderful review of the Galaxy A15 5G! It’s fantastic to hear you’re loving your new device. You’ve chosen a truly durable phone that’s built to last. It’s loaded with all the essentials, enhanced with smart features like Gemini and Google Assistant. These tools are designed to help you with questions and gather information across multiple apps, improving your overall experience. While Google Assistant is a popular voice assistant for everyday tasks, Gemini offers some extra advanced capabilities as an AI model. If you’re passionate about photography and want to keep your memories forever, the Galaxy A15 5G’s expandable storage lets you save up to 1TB on a microSD card. We truly appreciate your affection for your device, and we’re delighted to have you as part of the Samsung family! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

CX

Thank you for your review. We are sorry to read that you have so far been unable to connect your phone to your car via Android Auto. We understand you have sought support from our experts already, however, while you wait for a response from Android Auto, we recommend checking out this link: https://spr.ly/6428USFgq After following the advice and speaking with Android Auto Support, if you continue to face this issue, please get in touch with our team again, so we can continue to troubleshoot the problem. Our contact methods and operating hours can be found here: https://spr.ly/6421USFgt ^CR at Samsung Support

Social Commerce

Hi there Rctwist69, we appreciate you sharing your thoughts with us about your Samsung Galaxy A15. We understand new devices can come with a little bit of a learning curve that causes frustration, and we'd be happy to help you maximize your experience with your device in any way we can. We have provided a link to a few articles to help you troubleshoot the assistance on your device as well as the Samsung Support Team to offer additional assistance if necessary to help you text with ease and confidence. Thank you for being a Samsung customer. -Elizabeth Change the AI assistance on your Galaxy phone https://www.samsung.com/us/support/answer/ANS00077672/ Set up Bixby on your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS00076739/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us, Olutayo. Although we are sorry to read that the camera has not met your expectations, we are delighted that you are impressed by the performance and storage capacity of your new A15. ^CR at Samsung Support

Samsung UK Reviews Team

We're glad that you're liking your A15, and finding it easy to get to grips with, although we're happy to take on board your feedback regarding the night camera, as we'll always look for ways to improve everything that we produce. ^DB at Samsung Support

CX

We are jubilant to see you are liking your awesome A15, Tel. Thanks to the stunning 50MP Wide angle camera, you will not be left disappointed with the spectacular results, with the help of the 6.5" Super AMOLED display, you can show off those stunning pics and videos for years to come! ^LB at Samsung Support

Social Commerce

Greetings Faeriekit, Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can use the Device care feature, to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" when you have an opportunity to learn how you can automatically optimize your phone for faster, better performance. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you have any questions for us or if you would like any further assistance after reviewing the resource that has been shared, let us know by contacting Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger https://smsng.us/X-Messages smsng.us/Samsung-Community https://www.samsung.com/us/smartphones/galaxy-a15-5g/ https://www.samsung.com/us/support/answer/ANS00078985/

Samsung

Hola. Gracias por compartir tu opinión. Queremos asegurarnos de que recibas la asistencia que necesitas. Por favor, ingresa al siguiente enlace: [https://www.samsung.com/mx/support/#contact](https://www.samsung.com/mx/support/#contact) y selecciona el canal de tu preferencia. De esta manera, podremos entender mejor tu situación y ofrecerte la mejor solución posible. Estamos aquí para apoyarte y resolver todas tus dudas. ¡Esperamos tu contacto!

CX

Thank you for taking the time to share your feedback with us, Harriette. We are very sorry to read that you are unhappy with your new Galaxy A15, and we are keen to speak with you directly. Our experts will be able to get a better understanding of what issues you are experiencing and ensure you get the support you need! Please get in touch with our Technical Support Team at your earliest convenience. You can find all our contact methods and their operating hours here: https://spr.ly/6426lgPEo. ^CR at Samsung Support

Social Commerce

Hey PayTheLady, Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy A15. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Galaxy AI features are currently available on the Galaxy S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Fold5, Z Flip5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book4 Edge 16", Galaxy Book4 Edge 14", Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and the Galaxy Ring. If your device is making unauthorized calls and/or sending SOS alerts, it is recommended that you secure your device using a secure screen lock (Pattern, PIN, or Password). 1. From Settings, tap Lock screen > Screen lock type and tap a secure screen lock (Pattern, PIN, or Password). 2. Tap to enable showing notifications on the lock screen. The following options are available: * Show content: Show notifications in the Notification panel. * Hide content: Do not show notifications in the Notification panel. * Show content when unlocked: Show notification content when the screen is unlocked. * Notifications to show: Choose which notifications to show on the Lock screen. 3. Tap Done to exit the menu. 4. Configure the following screen lock options: * Extend unlock: Unlock your device automatically when trusted locations or other devices have been detected. A secure screen lock is required for this feature. * Secure lock settings: Customize your secure lock settings. A secure screen lock is required for this feature. * Lock screen: Tap to edit the items on and appearance of the Lock screen. * Widgets: Tap to edit the widgets that appear with the clock on the Lock screen. * Touch and hold to edit: Choose whether to allow items on the Lock screen to be edited by touching and holding them. * Roaming clock: Show the time both where you are and at home while you are roaming. * About Lock screen: Update the Lock screen’s software. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support for further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger https://smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info https://www.samsung.com/us/smartphones/galaxy-a15-5g/ https://www.samsung.com/us/galaxy-ai/ https://www.samsung.com/us/support/downloads/

Samsung

Muchas gracias por tu atención. Tus comentarios son muy importantes para nosotros. ¡Aprovecha al máximo tu nuevo equipo Samsung! Consulta tips de uso para tus productos o contáctanos para conocer más sobre tus nuevos productos en [https://www.samsung.com/mx/support/]

R&R

Bonjour Rockstarprinter, Thank you for sharing your valuable feedback on the Galaxy A15 5G! It’s wonderful to hear how well it supports your photo editing, daily tasks, and user-friendly camera features. While this model doesn’t include Galaxy AI, it still provides an innovative and helpful experience with Google Assistant and Gemini, thanks to the latest One UI 7.0 update. This makes it easier to stay organized, productive, and creative. The Galaxy A15 5G is a reliable and feature-rich choice that can keep up with your ambitions. We appreciate your loyalty to Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

R&R

Hello Wolfgrl, We're so excited to hear how much you’re loving your Galaxy A15 5G! Every feature is carefully designed to serve you better, and it truly brightens our day to know it's making a positive difference for you. If you ever notice calls dropping or apps closing unexpectedly, it might be time for a quick software update. Simply swipe down with two fingers from the top right corner of your screen, then tap the Settings icon. Find and tap on Software update or System updates—names may vary depending on your model. Next, tap Download and install, Check for system updates, or Check for software updates—your carrier’s terminology might be different. If an update is available, it will start to download automatically, though sometimes you may need to tap 'Download now' on some devices. After the download completes, just follow the on-screen steps to install the update. If issues still persist after updating, don’t hesitate to reach out to our Samsung Support Team. We’re always here to assist you. Thanks so much for sharing your Galaxy story—your experience inspires us, and we’re proud to be part of it. How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/ Use Gemini or Google Assistant on your Galaxy phone https://www.samsung.com/us/support/answer/ANS10004856/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Social Commerce

Hi there Tammy, we appreciate you sharing your thoughts with us about your Samsung Galaxy A15. We would be more than happy to assist you with any aspect of your device that is causing frustration. For your app for diabetes you mention, we recommend reaching out to the manufacturer directly to see what requirements they have for download whether it be a specific software update or storage capacity. You can expand the storage of this device with a micro SD card up to 1TB in size. We have provided links to articles to help you with the display responsiveness you mention. We have also provided a link to the Samsung Support Team to work with you one on one if you desire with any experience you are having with your device. Thank you for being a Samsung customer. -Elizabeth Galaxy phone or tablet's screen is frozen or responds too slowly https://www.samsung.com/us/support/troubleshooting/TSG01001765/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

R&R

Hi Adrienne, Thank you for your loyalty and for recommending the Galaxy A15 5G! We appreciate how easy it is to keep all your files on the device and retrieve them whenever necessary, enhancing your user experience. We understand the importance of staying connected, whether it’s with loved ones or enjoying your favorite content on the go. The 5G connection truly meets those needs. The camera is a standout feature, making it nearly impossible not to take great pictures. For gaming, the screen captures every detail, giving you an edge in every session. The Super AMOLED display offers a crisp, crystal-clear view, ensuring you won't miss any details. With enhanced audio quality thanks to Dolby sound, your listening experience has improved over previous models. We’re thrilled you’ve found a device that suits you well. Thank you again for your positive feedback and for continuously choosing Samsung. You are truly valued! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages