What is the service scope included for installation service in East Malaysia?

1. AIRCON INSTALLATION SERVICE SCOPE

This Service Scope anticipates for a standard Service. Service package includes:
• Unpack and verify condition of new Samsung aircon
• Free 3ft Copper Pipe and 15ft Drainage Pipe
• Free Compressor Bracket
• Cabling between indoor unit and outdoor unit
• Guide customer on basic product functions
• Old aircon unit can be taken & disposed by installer
• 60 days Workmanship Warranty by the installer from date of installation
• Pricing:

Optional/Add-On Services (Not included in this Installation Package)

a) In the event customer require additional materials or services to complete the installation, our installers can provide these services at an additional price. Payment will be made by Customer to the installer directly.
b) List of add-on services:
• Extension for Pipes/ Additional spare parts/Concealment of piping.
• Power point – RM300
• PVC casing
• Reallocation/ Dismantle of old aircon
• Repainting of conceal location

2. BASIC TV SET UP SERVICE SCOPE

This Service Scope anticipates for a basic TV set up Service. Service package includes:
• Unpack and set up new TV on table top
• Plug TV into power source and verify TV is functioning.
• Connect any new or existing video and/or audio components provided by customer in the same room. This includes: connection to WiFi and television provider. (Does not include mounting speakers on the wall or ceiling)
• Neatly connect and group all wires and cables. (Does not include hiding wires or drilling holes.)
• General overview and demo of functions of the TV
• Removal of TV packaging. Clean up job related area.
• Old TV unit can be taken & disposed by installer
• 60 days Workmanship Warranty by the installer from date of installation
• Pricing:

Not Included in this Installation Package:

• New wall-mount bracket
• Installing new TV onto customer’s existing TV bracket.
• Repainting of concealed location
• Installation of satellites or running satellite video feed from satellites to room

Optional/Add-On Services (Not included in this Installation Package)

a) In the event customer require additional materials or services to complete the installation, our installers can provide these services at an additional price. Payment will be made by Customer to the installer directly.
b) List of add-on services:
• Additional amount for Installing TV on to existing wall-mount bracket

• Additional amount for installation TV with new wall-mount bracket from installer

• Wire extension/ Concealment/additional electrical work/ additional spares.
• Electrical pint direct from DB
• Relocation/ Dismantle old TV

3. WASHING MACHINE INSTALLATION SERVICE SCOPE

This Service Scope anticipates for a standard Service. Service package includes:
• Unpack, remove shipping bolts and verify condition of Washer
• Set up new Washer at customer’s preferred area and adjust leveling feet
• Guide customer on basic product functions
• With existing water outlet/point: Connect water supply pipes and drain pipes to the washing machine (NO plumber work will be provided)
• Connect power and switch on to test. Ensure no leaks on pipe connections.
• Clean up job related area
• 60 days Workmanship Warranty by the installer from date of installation
• Disposal and dismantle of old unit
- Weight: Not more than 100kg, able to carry by 2 installers
• Price:

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM50 (1st -2nd floor) or RM 80 (3rd -4th floor).

4. DRYER INSTALLATION SERVICE SCOPE

This Service Scope anticipates for a standard Service. Service package includes:
• Unpack and verify condition of Dryer. Ground/floor installation only.
• Adjust the leveling feet and connect the drain hose (No plumbing work provided)
• Change the reversible door (depends on the site condition)
• Connect power and switch on to test.
• Guide customer on basic product functions
• Clean up job related area
• 60 days Workmanship Warranty by the installer from date of installation
• Disposal and dismantle of old unit
- Weight: Not more than 100kg, able to carry by 2 installers
• Price:

Optional/Add-On Services

• Additional amount for stacking installation without stacking kit – RM 30

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM50 (1st -2nd floor) or RM 80 (3rd -4th floor).

5. REFRIGERATOR INSTALLATION SERVICE SCOPE

This Service Scope anticipates for a standard Service. Service package includes:
• Unpack and verify condition of Refrigerator
• Set up new Refrigerator at customer’s preferred area
• For BESPOKE model(s) only: pairing service & change door direction
• Guide customer on basic product functions
• Clean up job related area
• 60 days Workmanship Warranty by the installer from date of installation
• Disposal and dismantle of old unit
- Weight: Not more than 100kg, able to carry by 2 installers
• Price:

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM50 (1st -2nd floor) or RM 80 (3rd -4th floor).