Always-on care, for your device

Last Update Date : Jul 26. 2019
always on care

This content is developed based on Galaxy S10, please note that some features may not be avaialble on certain models.

Always-on Care, for the device you always have on you.


For a device that is always there for you, support is always here. Samsung offers seamless, trouble-free service for Galaxy customers with always-on support through the Samsung Members app and our 24/7 helpline.




Support at your fingertips - < How to Get Help >


Find out how to access Get Help and various support features provided for you.


get helps



1 Open Samsung Members > Get help


How to Get Help #1 - Phone Care


Before using our 24/7 service, diagnose your own Galaxy and optimize performance.

  • Learn how to keep the device healthy with Automatic checks
  • Test hardware performance, such as camera and microphone
  • Delete unnecessary data and optimizing memory performance
  • Reduce battery consumption and speeding up your phone


How to Get Help #2 - < Live Chat >


Having trouble finding time to contact our Helpline? Try using our Live Chat service for real-time chat support to accommodate your needs!

  • When you prefer to chat because it is difficult to make a call
  • Whenyou require tech support while device is in use
  • When you try to solve a problem while receiving Live chat support simultaneously


How to Get Help #3 - < Remote Support >


If Call Helpline and Live Chat Service didn’t solve your problem, try using our Remote Support with tech experts on standby to solve your problems through your own devices.

  • When you need to check for device settings and various statuses during support
  • When you seek professional help to access your device through Remote Support


How to Get Help #4 - < Send Feedback >


Feel free to send us any additional questions or feedback. Be sure to be specific and provide details and you will receive our response with a push-notification.

  • When you unable to use real-time support, such as Helpline and Live Chat Service
  • When you find a software malfunction yet have no time to visit the service center for the check up


How to Get Help #5 - < Call customer service >


If there is a problem with your Galaxy, you can always contact our 24/7 Helpline call service, available from anywhere at any time. 

When you need immediate assistance with device-related inquiries.



You always have your phone, so we always have your back.

Samsung Members ‘Get Help’! Select your method and enjoy the seamless, trouble-free service,

now available 24/7!

Need more help? Contact Us.


Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets


1 800 22 8899For Mobile Devices and Samsung Pay Enquiries

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603-7713 7420Call From Overseas

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

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