How to start Remote Management for Smartphone?

Last Update Date : Jan 09. 2018

How to start Remote Management for Smartphone?

 

1. Download the "Smart Tutor" from SAMSUNG Apps (or Play Store) and install on your Android device.

 

2. Call 1800889999. Open "Smart Tutor", select "country or region" and agree "Terms and Conditions".

 

3. Request 6 digits Pin# from a tech expert.

 

4. Enter the 6 digits Pin# given by a tech expert.

 

5. Once connected, a tech expert will diagnose your mobile.

 

6. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

 

 

Note:

1. Remote management secured your personal information (example: photo, messages & etc.). It will not be able to access/view/see/transfer/modify by tech expert unless permission is provided.

2. Smart Tutor can help you resolve setting related issue over the phone and without hesitation need to walk-in to our service center.

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

1 800 22 8899For Mobile Devices, Samsung Pay, Samsung Smart Care

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603-7713 7420Call From Oversea

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

Contact Us