Why SIM card cannot be detected

Last Update Date : Oct 14. 2019

Kindly follow the steps below:

1 Check the Orientation required to insert the SIM card properly
2 Push the SIM card into the slot until it locks in place
3 Restart your phone

If you were to test the SIM card or SIM slot:

 

You will need to prepare either another phone or another SIM card to perform for this.

Either one of the device will determine the possibility of the issue. 

 

Summary

Test

Detactable

Not Detactable

Existing SIM card with another phone

Possible, existing phone's SIM Slot may be faulty. Please send to nearest service center

Possible, SIM card faulty. Please refer to Telco provider

Existing phone with new SIM Card

SIM slot is not faulty. May be caused by existing SIM card faulty. Please refer to Telco provider

Possible, existing phone's SIM slot may be faulty. Please send to nearest service center

 

Note:

1. Please restart phone after changing SIM card to allow system to detect

2. Kindly ensure both testing device is function well before testing

 

 

 

 

 

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