Why SIM card cannot be detected

Last Update Date : Dec 19. 2017

Kindly follow the steps below:

1 Check the Orientation required to insert the SIM card properly
2 Push the SIM card into the slot until it locks in place
3 Restart your phone

If you were to test the SIM card or SIM slot:

 

You will need to prepare either another phone or another SIM card to perform for this.

Either one of the device will determine the possibility of the issue. 

 

Summary

Test

Detactable

Not Detactable

Existing SIM card with another phone

Possible, existing phone's SIM Slot may be faulty. Please send to nearest service center

Possible, SIM card faulty. Please refer to Telco provider

Existing phone with new SIM Card

SIM slot is not faulty. May be caused by existing SIM card faulty. Please refer to Telco provider

Possible, existing phone's SIM slot may be faulty. Please send to nearest service center

 

Note:

1. Please restart phone after changing SIM card to allow system to detect

2. Kindly ensure both testing device is function well before testing

 

Need more help? Contact Us.

Online

24 hours a day/ 7days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Samsung Members

Customer Support at your fingertips.

Call

1 800 22 8899For Mobile Devices, Samsung Pay, Samsung Smart Care

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603-7713 7420Call From Oversea

+603-5191-1561For eStore Enquiries

Mon - Fri 9am - 6pm

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

Contact Us