Why SIM card cannot be detected

Last Update Date : Jun 03. 2020

You can try to restart your phone, if problem insists, you can refer to below steps.

 

First, we need to determine whether the error is with the SIM card or the SIM card slot.

 

 

You will need to prepare either another phone or another SIM card to perform for this.

Either one of the device will determine the possibility of the issue. 

 

Summary

Test

Detactable

Not Detactable

Existing SIM card with another phone

Possible, existing phone's SIM Slot may be faulty. Please send to nearest service center

Possible, SIM card faulty. Please refer to Telco provider

Existing phone with new SIM Card

SIM slot is not faulty. May be caused by existing SIM card faulty. Please refer to Telco provider

Possible, existing phone's SIM slot may be faulty. Please send to nearest service center

 

Note:

1. Please restart phone after changing SIM card to allow system to detect

2. Kindly ensure both testing device is function well before testing

 

 

After testing, if find out is sim card faulty please refer to Telco provider.

If existing phone's SIM slot may be faulty, please continue refer to below steps.

 

Note: Please do not forget to back up your phone data.

 

 

When SIM card is cannot be detected, there are other possible causes:

 

1. SIM card is not inserted proberly.

 

Solution: How to install SIM card proberly.

 

 

2. Loose SIM card slot will caused the card losing the connection with the reader of the device.

 

Solution: You can try to apply some pressure to the slot check again if the slot hold the SIM properly.

 

 

3. Dust over the slot and SIM card reader making the slot incapable of reading the card properly.

 

Solution: Gently wipe the contacts or use compressed air to remove it.

 

 

 

Take note: Do not apply excess pressure on the slot as it might cause permanent damage.
If you are not able to fix it please take a photo to the store or visit our nearby service centre.

Book Appointment service is available.

 

 

 

 

 

 

 

** To aid us in creating better support content for you, kindly complete the survey below if your query was resolved.

Your rating and comments should only be based on the above content. 


For all other queries or further technical assistance, please call Samsung Customer Careline or Live Chat with our Technical Team online, 

services are open 24 hours, 7 days.

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

24 hours a day, 7 days a week.
(Including Public Holidays)

Email

24 hours a day, 7 days a week.
(Including Public Holidays)

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

24 hours a day, 7 days a week.
(Including Public Holidays)

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

Personal assist for Galaxy Fold & Galaxy Z Flip

1 800 88 7799

24 hours a day, 7 days a week.
(Including Public Holidays)

For Mobile Devices and Samsung Pay Enquiries

1 800 22 8899

24 hours a day, 7 days a week.
(Including Public Holidays)

For Home Appliances and Other Product Enquiries

1 800 88 9999

24 hours a day, 7 days a week.
(Including Public Holidays)

Call From Overseas

+603 7713 7420

24 hours a day, 7 days a week.
(Including Public Holidays)

For E-Store Delivery, Payment & EPP Programme or Orders Enquiries

03-5191-1515

Mon - Fri 9.00 am - 6.00pm
(excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Due to CMCO, service centers in Sabah will temporarily closed.
Service Centre Operation Update during MCO period

Smart Service

Experience Samsung Smart Service in Shop.

At Your Service

Product registration, Call back request, Schedule an appointment, Register purchase date.

Book an Appointment for Mobile Devices

Request an Appointment for Home Appliances

Track my Repair

Get updates on your Samsung Service.

Contact Us