How to register your Samsung TV in Malaysia?

Last Update date : Jun 30. 2022

Did you get a new Samsung Smart TV? Ensure to register your TV and enjoy more services for our customers. We will explain the advantages of registering your product and how to register yours. There are three ways to register your TV: Directly on the TV, At Your Service or Samsung Members app.


If you're looking to register your new Samsung TV for warranty, you have a two options. You can register purchase details in At Your Service or you can call 1800 88 9999 (Toll Free in Malaysia) and ask our Samsung Careine experts to further assist you.

Please Note: All of the information on this page is related directly to Samsung products purchased from Malaysia Retailers only. 

Advantages of registering your TV

Registering your products gives you faster support and access to all of the services for your registered products in one account. Your account offers the following additional advantages:


  • Product details are immediately available to Samsung Customer Service so that documents can be found easily and queries can be processed more quickly.
  • Download the latest manuals, FAQs and instructions.
  • Find online solutions to your concerns by creating a service request yourself.
  • Track your service status online.

Once you register your TV, you don’t have to check and tell the serial number each time anymore. 2020's TV models offer new convenient registration feature that allows you to register directly on the TV. You may need the serial number of your TV to ask questions about the TV or to request customer service. Follow the steps listed below to register on your TV.

Step 1. Press Home menu on the remote control, and then select Samsung Account.


Step 2. Log in your Samsung account. You can use the same Samsung account that you signed up on your mobile device.


Note: If you don’t have Samsung account, you need to sign up an account to proceed product registering.

Step 3. Select TV Registration in My Account.


Step 4. Select Agree & Register button after reading on your TV screen.


Step 5. When the registration is finished, push enter to close.


Note: The device screenshots and menu are only samples in English - they are also available in the language of your country.

1 Go to At Your Service and log in with your Samsung Account.

Note: If you do not have a Samsung account, please create a Samsung account first. 

2 Click Register New Product.
3 Key in the product details then click on Validate.
4 Select the Purchase date and attach your Proof of Purchase.
5 Once the product has been registered you will be able to view within My Products.

Install the Samsung Members app and sign in to your Samsung Account to register Samsung Products. Follow the steps below to register your product.

Step 1. Launch Samsung Members app and tap Get Help on the bottom of the screen.

Step 2. Tap Register.


Step 3. Select registration method: Scan QR code, Scan Wi-Fi, or Use barcode. 


  • Scan QR code: Scan the QR code on your product, select the product type, and then enter or scan the model number.
  • Scan Wi-Fi: Scan Wi-Fi, tap on the product that you want to register, and then select the product type.
  • Use barcode: Select the product type, scan the barcode, or manually enter the model/serial number on your product.

Note: QR code, barcode, Model number and Serial number on the sticker is usually on the side or back of the product or packaging. Also, you can check QR code, Model number and Serial number using remote control: Home > Settings > Support > About this TV.

Troubleshooting Registration Failure

  • Using a VPN can make a connection problem. We recommend not using a VPN while registering.
  • If you fail to register your product using the Samsung Members app, uninstall and reinstall the app.

If you tried above steps but issues remain, please contact our Samsung Careline 1800 - 88 - 9999 (Malaysia) we will try our best to assist you.


  • The device screenshots and menu may vary depending on the device model and software version.
  • You can also register your product on the Samsung website.

Thank you for your feedback!