5 Series Oven Dual Cook Flex Air Fry 16 Function 76L

Stainless Steel
NV7B5755SAS/SA

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5 Series Oven Dual Cook Flex Air Fry 16 Function 76L
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Highlights

Dual Cook Flex

Dual Cook Flex

Natural Steam

Natural Steam

Modernised Design

Modernised Design

Air Sous Vide

Air Sous Vide

Features

Awards

Canstar Blue Most Satisfied Customers 2023
Reader’s Digest Highly Commended Cooking Appliances Brand for 2023, 2024 and 20251

Download your one page guide here

Download now

Cook more intuitively

Highlights

Shows the upper and lower zones being used independently to cook different dishes at the same time using different settings.

Dual Cook Flex

Cook different meals flexibly and efficiently. Dual Cook Flex's upper and lower zones work independently.

Natural Steam

Natural Steam

Enjoy deliciously juicy, but crispy food without the need for any specialist equipment.1

Shows a close-up of the oven's stylishly minimalist control panel with an LCD display, touch control and a single knob.

Modernised Design

Enjoy a simple and hassle-free cooking experience with more intuitive and personalised control.

2 small or 1 big oven

Dual Cook Flex

Cook different meals flexibly and efficiently. Dual Cook Flex’s upper and lower zones work independently. Use just the top for smaller dishes, both together with different temperature and time settings or the whole oven for large dishes. The hinged door helps you access the upper zone with ease, keeping the lower zone undisturbed.

One flexible door. Opens two ways.

Flexible Door

Enjoy complete flexibility to cook various dishes with a hinged Flexible Door. Just open the top half to use the upper zone for small meals. It makes it easy to check on dishes and season food, with less less potential heat loss. Or open the whole door to use both zones when cooking many different foods.2

One flexible door. Opens two ways.One flexible door. Opens two ways. One flexible door. Opens two ways.One flexible door. Opens two ways.
One flexible door. Opens two ways.One flexible door. Opens two ways. One flexible door. Opens two ways.One flexible door. Opens two ways.
One flexible door. Opens two ways.One flexible door. Opens two ways. One flexible door. Opens two ways.One flexible door. Opens two ways.

Naturally crisp & juicy food with steam

Natural Steam

Enjoy deliciously juicy, but crispy food. To use Natural Steam simply place the dedicated tray on the bottom of the oven and pour water onto it. This then creates steam while you are cooking. It can help retain food’s natural moisture, so it is juicy and tender inside, but brown and crisp outside. 3

Naturally crisp & juicy food with steam

Natural Steam

Enjoy deliciously juicy, but crispy food. To use Natural Steam simply place the dedicated tray on the bottom of the oven and pour water onto it. This then creates steam while you are cooking. It can help retain food’s natural moisture, so it is juicy and tender inside, but brown and crisp outside. 4


Healthier Fried Food

Air Fry

Enjoy fried food without a deep fryer. Air Fry combines a special tray with hot air circulation that envelops food. It is the ideal way to cook fries, chicken or even vegetables as it reduces excess fat, but everything is still crispy and brown outside and juicy inside.


Simply Intuitive

Modernised Design

Enjoy a hassle-free cooking experience with intuitive and personalised control. The modernised design has a minimalist control panel with a 2.25" LCD display and a single knob. Based on your usage patterns, it shows the most frequently used options, which can be quickly selected.


Totally Even Cooking

Air Sous Vide

Cook food more evenly without it potentially overcooking or drying out. An Air Sous Vide system accurately senses the temperatures in each cavity and maintains an even temperature for a long period. So everything is cooked thoroughly, wherever it is in the oven. 5


Keeps the oven neat with heat

Pyrolytic Cleaning

Keep the inside of your oven neat and clean without wasting time and effort scrubbing or using costly cleaning products. A Pyrolytic Cleaning system heats the cavity to burn off any grease and residue left from cooking. 6

Cook food to suit your taste

Food Probe

Check the internal temperature of dishes more easily and ensure they are cooked to suit your taste. The Food Probe* eliminates any guesswork by clearly indicating when even large pieces of food have been cooked properly. With Food Probe there is no need to waste time and losing heat from the oven when checking if food is cooked.


More joy, less burden

SmartThings Cooking

Make your kitchen experience more easy and joyful. SmartThings Food saves time and potentially minimise the burden of cooking. By understanding your needs it recommends personalised recipes and creates a weekly meal plan. It also offers a guided cooking experience and can enable effortless grocery shopping. 7


Closes smoothly, gently and silently

Soft Close Door

Enjoy a more peaceful cooking experience with the Soft Close Door. It closes safely, gently and silently. The hinge makes the door move smoothly in the final few centimeters, so it slowly and quietly shuts, with no vibration or banging sounds.8

Cook much more

Big capacity (76L)

Create large dishes with a massive 76 litre capacity oven. It opens up more possibilities in home cooking. You can prepare lots of different food together, like everything you need for a party. Or it can easily accommodate large items, like a king-size turkey, for a family gathering.


Smooth Gliding Shelf

Telescopic Rail

Get things in and out of the oven easily. The Telescopic Rail slides in and out smoothly with hardly any effort, even if you’re using large or heavy pans. It creates much less friction, so it’s much easier to load and unload. And you can baste, turn and season food without any spills. 9


How to measure

Specifications

  • Convection

    1200 / 1200 W

  • Outside (WxHxD)

    595 x 596 x 550 mm

  • Weight (Net)

    43.2 kg

  • Oven Type

    Dual Cook Flex

  • Oven Color

    Stainless Steel

  • Door Type

    Drop Down (Flexible Door)

  • Oven Door Glass

    Quadruple

  • Soft Closing Door

    Yes

  • Display Type

    2.25" Mono LCD

  • Cavity Material

    Ceramic Enamel

  • Control Method

    Dial & Touch

  • Steam Type

    Natural Steam

  • Upper Grill (In/Out)

    1600 / 1100 W

  • Lower Grill

    1100 W

  • Single Mode (Top Heat + Convection)

    Yes

  • Single Mode (Large Grill)

    Yes

  • Single Mode (Eco Grill)

    Yes

  • Single Mode (Bottom + Convection)

    Yes

  • Convection

    1200 / 1200 W

  • Cleaning Method

    Pyrolytic

  • Steam Clean

    Yes

  • Wi-Fi Connection

    Yes

  • Auto Programs

    Single 40ea / Dual Cook 10ea

  • Air Fry

    Yes

  • Air Sous Vide

    Yes

  • Cook Timer

    Yes

  • Camera

    No

  • Child Safety Lock

    Yes

  • End Timer

    Yes

  • Clock

    Yes

  • Interior Lamp

    25W / 40W (Halogen)

  • Interior Light (Position)

    Top / Side

  • Light (Lamp) On/Off

    Yes

  • Language Option

    Yes

  • Usable Volume (Whole)

    76 L

  • Cavity (WxHxD)

    560 x 579 x 549 mm

  • Outside (WxHxD)

    595 x 596 x 550 mm

  • Shipping (WxHxD)

    694 x 660 x 660 mm

  • Net Weight (kg)

    43.2 kg

  • Weight (Gross)

    48.2 kg

  • Square Baking Tray

    1ea

  • Square Wire Rack

    1ea

  • Telescopic Rail

    1 Level (Half)

  • Meat Probe

    Yes

  • Air Fry Tray

    Yes

  • Natural Steam Tray

    Yes

  • Power Source

    230-240 V ~ 50 Hz

  • Output Power

    3650-3950 W

  • Oven Temp. Ranges (Single)

    30~250 (Grill 100~270)

  • Oven Temp. Ranges (Upper, Lower)

    40~250 °C

  • Oven Temp. Ranges (Twin)

    40~250 °C

  • WiFi Embedded

    Yes

  • SmartThings App Support

    Yes

Reviews

5 Series Oven Dual Cook Flex Air Fry 16 Function 76L

3.9

Recommended by 76% of customers.

Write a review
5 stars 50%
4 stars 23%
3 stars 9%
2 stars 2%
1 stars 16%
Features 4.0
Performance 3.3
Design 3.0
Value 3.0
AI review summary
  • Customers praise the split dual-zone design and remote SmartThings control for convenience and flexibility
  • Many highlight pyrolytic self-cleaning, quick preheating under five minutes, and 76L capacity as major benefits
  • Several note the hinged Flex Door prevents heat loss and improves usability significantly
  • Many report frustration with poorly designed wire racks that are difficult to slide and only one rack included
  • Several mention software bugs including temperature indication failures and non-backlit control buttons causing usability issues
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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56 Reviews

Kita
4 (9,999)

2023-10-23

NZ

4 (9,999)
We bought this 5 months ago. We love it except for the racks and trays, which I'll mention in a minute. We love the way it splits into two ovens and we have learnt (or at least gotten used to) how to turn it on, choose the mode, set the temperature, etc. It beeps a wee bit too often. The gripe we have is that ovens should come with two simple, decent, easy to use racks. We can't cook home-made pizzas in our oven without annoyance with the racks. The "wire rack" has an annoying extra strand of wire across the front, which makes it hard to get trays (pizzas, cookies etc) in and out of the oven. Why on earth??? And the "baking tray" is not flat! It has a raised rectangle in the centre. Why? Getting a flat tray of food (eg pizza, biscuits) in and out of the oven shelves should be the easiest part to design. How come you stuffed this up?
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
frstep
2 (9,999)

2025-12-17

Dunedin, NZ

2 (9,999)
I agree more with the 1-star reviews than the 5-star reviews. - Fiddly controls. Not for people with poor eyesight, not intuitive menu system - Nudge the divider and the oven throws an error message... and needs switching off and on again... losing all your timers. - Smart app a gimmick... don't bother to try it! But the biggest design flaw? Even though the oven is mounted perfectly flat, the telescopic rail extends every time you open the door.. this is due to the side racks being poorly designed.
[D] Alternative Text [D] Alternative Text
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
SVJ911
5 (9,999)

2025-02-01

North East England

5 (9,999)
Really great oven with convenient wifi for remote operation, ideal for when we are out or delayed. Looks the bees knees, used a couple of times so just getting use to it. so far so good. The split oven lets me save energy only using the top part and is fab. Looking forward to using the AirFry option instead of the worktop one. TIP: I needed blanking panels for the gap in the unit so went to the local glazier who matched the black gloss oven doors which looks much better than a panel that would have matched the kitchen. Recommended if you are upgrading/changing your oven. Thanks.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-02-04

CX

Thank you so much for your review! We are absolutely delighted to read your positive feedback about this amazing Dual Flex Oven! With so many incredible features, such as Pyrolytic Cleaning, Air Fry, split temperatures and a plethora of other intelligent cooking options, there is so much to enjoy! Plus, with SmarttThings connectivity you can connect to your oven and select and monitoring cooking options! ^CR at Samsung Support

ConnieR
4 (9,999)

2025-07-31

4 (9,999)
I have this oven for 8 months now and in general terms I'm happy with it, but here are a couple of annoying things about it. When I want to use the buitl in thermometer on a chicken, beef roast ect I insert it on the meat and then on the slot, but it tells me I can not use with that particular setting and need to choose a defferent one. If the oven preheats first before putting food in, it is extremly hot and diffidult to insert the prove in the slot provided for it. I have not been able to use this feature yet. The oven should come with 2 wire racks not just one and no bar in front of it either. It is very annoying trying to slide things out of it. The soft close feature does not work very well when shutting the big oven door, I need to push it in myself, but it does work fine when using the top oven door only. The grill seems to take an awful long time to preheat. Is this normal My previous oven heated up very quickly and I could see the elemens red hot, but not this one.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
MrGC
1 (9,999)

2025-10-27

london

1 (9,999)
Wish we hadn't bought this oven, Poor racking system, smart functions are useless, Alexa integration is pointless. even the time can't auto set for DST you have to manually change the time. it has an annoying beeping sound for every button input which you can only turn off with all other sound notification like preheat reached or timer finished so all or nothing. over all yes it cooks food but promised so much more. unfortunately for me we also bought the matching oven microwave as well and that is just as bad.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-10-28

Samsung

We are disheartened to see you are not fully enjoying your Microwave Oven. This epic appliance is built to take your cooking experience to a whole new level, from the Microwave Combi feature, AirFry and SmartThings Cooking, the possibilities are endless. Your feedback is greatly appreciated, and we will take this on board to help improve our products and services in the future. In the meantime, we'd recommend reaching out to our Support Teams who will be on hand to help you get up and running smoothly. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

SeriousDave
5 (9,999)

2025-02-08

Maghull, North West

5 (9,999)
This is by far the best and easiest to use oven I have ever owned, classic minimal styling, jet black and packed with amazing features, the air fryer function is fantastic so much so I have already re-homed my Ninja air fryer, the dial scrolls easily through options shown on the lcd screen which is brightly lit with large text, simply push the dial to select, this oven can be used as a double oven cooking two separate meals and two different temperatures in the top and bottom, one excellent feature is you can open the door fully or depress the button on the handle to open the top half of the door, the phone app works excellent and updates you when meals are ready, this truly is the perfect oven at an excellent price considering the free 5yr Samsung parts and labour warranty.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Yanik007
4 (9,999)

2025-02-10

East Midlands

4 (9,999)
A great oven with lots of features. Having the split oven in the same space as normal single oven has been a game changer for all my cooking. Quick to heat and very informative display information. Lots of features and settings. Pizza setting has completely changed our home made pizza for the better. Nice and crispy base with a perfectly cooked top. Only 1 drawback, which I wish they would fix on all models, is to make the control buttons backlit as they are difficult to see even in a room.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-03-03

CX

We are thrilled to see you are loving your Samsung Series 5 Dual Cook Flex Smart Oven, Yanik! Thanks to the incredible Dual Cook Flex, you will be cooking your favourite meal easier than ever before! It is awesome to see it has changed your life for the better! We appreciate your feedback, and we will take this on board to help improve our products! ^LB at Samsung Support

Knobby
4 (9,999)

2024-03-10

4 (9,999)
I bought this oven as an upgrade from gas to electric, along with a Microwave, Induction hob and Dishwasher. All Samsung. Both ovens have the mostly same features and the same problems. No back-light for control s a d symbols makes the hard to see. Sound can be switched off or on but the oven light goes out automatically even when the oven is on. Surely this could be programmed to give visual indication the oven is on? The manuals are confusing and illogical for basic cooking. I would never try to cook Meat or Poultry without a tray, for gravies, and a cover to minimise cleaning. It relies to heavily on Apps and a mobile phone. For me well past four score and ten and a novice cook new to electric cooking the basics are not covered. I am sure expert cooks and mobile addicts will love it.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-05-01

Samsung UK Reviews Team

Thank you for taking the time to share your experience of this Dual Flex Oven. We are sorry to read that you are finding the features a little overwhelming and are disappointed by the instructions for certain cooking types. As you have mentioned a few different concerns, we would like to speak with you directly, and in more detail. We have a team of experts on hand 7 days a week to provide all the guidance and support you could ever need, therefore, we ask then you get in touch at your earliest convenience. You can find all our contact methods and their operating hours here: https://spr.ly/6424jywTe. ^CR at Samsung Support

Limenade
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2022-08-16

London

5 (9,999)
I've only used it for a week so I have not tried everything so far but I'm liking it so far. I've only used conventional cooking and air fry feature and they cooked really well. I like the smart feature where I see the time and adjust time and temps while I'm not in the kitchen, I can also see the temps while pre heating. Only dowside so far is that when using pyrolytic cleaning you need to remove the side runners which is held by a screw on top.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2022-08-17

Samsung Support

We are pleased to see that you are enjoying the amazing NV7B5755SAS Series 5 Smart Oven! This fantastic oven gives you supreme efficiency and flexibility at the same time as Dual Cook Flex cooks different things with different settings. Air Fry is also brilliant giving you healthier food to enjoy that is perfectly cooked for every occasion. Moreover, we are also delighted to see that you are enjoying the so many smart features embedded in the oven, including the possibility to check temperature and time settings from your mobile device with Smart Things. Pyrolytic cleaning is a brilliant feature of this oven that allows it to clean itself automatically with high temperature thermal cleaning. Due to this process, any accessories, including the side runners, would need to be removed. We appreciate this feedback, and we will certainly make sure to take it on board so we can use it to amaze you even more with our future technology. In the meantime, enjoy the incredible power and smartness of this oven that will keep you healthy and happy with perfectly cooked food! ^CL at Samsung Support

Lossy
1 (9,999)

2024-06-20

Surrey

1 (9,999)
This is just an awful oven. When used under a hob it's impossible to read the display. There's no backlights on the buttons so it's hard to see them to switch on and off. The shelves are a terrible design with an annoying lip making it hard to slide food in and out. Also it does not seem to get to temperature and I'd say is 20 deg lower than than the reading. Overall this is just awful and my views are like many others.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-06-20

Samsung UK Reviews Team

Thank you for your feedback, although we do regret seeing that you're not getting everything that you were hoping from your Series 5 Dual Cook Smart Oven. We can understand your frustration if you are having some issues reading the display, and the shelves are not making it as easy as you'd like to put food in the over, or take it out. We'll happily take on board your comments for going forward, so we can ensure that we're providing our customers with everything that they'd want. ^DB at Samsung Support

Lez25
5 (9,999)

2025-12-06

5 (9,999)
Packed with useful features. Duel cook is a feature I will constantly use. Being able to use the smart things app is just a bonus. Not used the airfry feature yet but looking forward to healthier cooking. The interior is well finished with what looks like a ceramic finish, so should be easy to clean. And the soft close door is a nice touch, shows samsung are thinking about their products. Five star from me.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-12-06

CX

It is amazing to see you are loving your spectacular Dual Cook Flex Oven! With the incredible Dual Cook Flex feature, you can make the most out of the oven, from using 2 small ovens to 1 big one, cooking for big family events has never been easier! Not only that, but with SmartThings Cooking, it saves time and minimizes the burden of cooking. By understanding your needs it recommends personalized recipes and creates a weekly meal plan! All this will be complimented by the sleek design and the soft close door will help you maintain this sleek design for years to come! ^LB at Samsung Support

AESt
4 (9,999)

2024-12-10

Brighton

4 (9,999)
The oven seems to perform well. The smart features used via the Smart Things app are really useful - such as starting the oven remotely to preheat, setting/syncing the time and setting timers. The only thing that is strange is a lack of backlit buttons on the panel. The oven seems to perform well giving an even fast heat. It also looks very nice, although for the price it should!
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-12-18

CX

Thank you very much for your feedback! We are over the moon to see how pleased you are with the performance and intelligence of your new Dual Cook Flex Oven! With a plethora of smart features, reliable cooking and a sleek modern design, it's no wonder you're so pleased! ^CR at Samsung Support

Johnnyboy1966
1 (9,999)

2024-10-01

1 (9,999)
I have had this oven for about a month and can’t tell you how disappointed I am with it. It doesn’t cook evenly and noticed pizza burning at the front while the back is not cooked. The temperature is certainly not correct as food needs to stay in almost twice as long at the ‘set’ temperature. Impossible to see the dial images without glasses and a torch. I wish I never bought it
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-10-12

CX

We are disheartened to read that the Samsung Series 5 Dual Cook Flex Smart Oven hasn't met your expectations overall, Johnny. We appreciate that you have noticed the inside of the oven doesn't cook your food evenly while also taking longer than expected to finish. Also, we understand that you are not finding it easy to view the relevant information on the panel. Please don't hesitate to get in touch with our Home Appliances specialists, who will be ready to offer you full support with getting the best experience out of your product. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://spr.ly/6425UhNnf ^CL at Samsung Support

Jaffsa1
3 (9,999)

2024-11-14

3 (9,999)
Only fitted it today ( 14/11/24 ) read some very mixed reviews as to how good it is to how bad it is " example, oven door blew off, food burnt at one end and cold at the other " I was baffled by these reviews but hey ho it didn't put me off using it, used today and was impressed when comparing it to the one I have replaced it with but still to learn a lot but so far I like it, I Knew what trays were supplied with it but like one of the other reviewers I find it really annoying that there should be at the very least another wire rack ( 1 for top 1 for bottom ) come on Samsung you don't need telling this, it means we have to buy one and we shouldn't it should be included, how can you sell a product stating how you/we can cook in various ways when there aren't enough racks......very disappointing. I would upto now recommend this product but I would point it out very strongly about the lack of sufficient racks.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-11-15

CX

Thank you for taking time to review your new Dual Cook Flex Smart Oven! The incredible Dual Cook Flex feature will make hosting a walk in the park, choose between 2 small ovens or 1 big oven, the possibilities are endless! We value your feedback regarding the contents provided, this helps us improve our products, and give you the best of the best! ^LB at Samsung Support

zcesr40
4 (9,999)

2023-11-18

London

4 (9,999)
The split oven feature works really well and makes life really easy as you can cook 2 completely different items at the same time - you literally have 2 separate ovens in one. Air fry function works well and lets you cook larger items than a standalone air fryer. Would have given this 5 stars if the design was less staid and the app could control more functions.
I recommended this product.
Helpful?
Originally posted on Samsung UK
sophs32
1 (9,999)

2026-05-11

1 (9,999)
We were pleased with it initially except it was very sensitive to the divider getting touched and cancelling the programme. Then pretty much on it's two year anniversary (just as the warrenty expired!) it developed a C-20 issue and Sumsung won't budge on the warranty period. In my opinion this oven is too expensive to just break after two years.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-05-11

Samsung

Whilst it's good to hear that you were initially pleased with your Bespoke Single Oven Series 5, we're sorry to learn that you initially had some issues with the divider and that you now have a C-20 error code. We'd love to help get this resolved for you and get your oven back up and running. We initially recommend performing a hard reset as this can refresh the system and clear any glitches. Turn off the oven and disconnect it from the power source. Wait for about 5 minutes to allow the electrical components to discharge completely before reconnecting the power. You can find more information about error codes here: https://www.samsung.com/uk/support/home-appliances/check-out-the-information-codes-on-my-oven/ If the error code reappears after performing the reset, or the issue with the divider continues, please reach out to our friendly Support Teams who are on hand to provide further troubleshooting assistance and to check your warranty status. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful, and we look forward to hearing from you should you need us. ^EW at Samsung Support

C Cider
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2026-02-11

5 (9,999)
The dual function is ideal for our purposes. The ability to use a one small single oven or two at the same time, or use one large oven. Air fry, steam or bake, and self cleaning. We coupled it with a Samsung Compact oven / microwave and also a Samsung Warming Drawer. The build quality is excellent and comes with a 5 Year Warranty
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-02-11

CX

It's brilliant to hear that you're enjoying the features of your Samsung Series 5 Smart Oven. The Dual Cook zones are super convenient, and the healthy cooking modes like Air Fry and Natural Steam are great! Meanwhile, the pyrolytic self-cleaning technology is an absolute game changer and will save you so much time going forward. The build is high quality, and the extended warranty offers such peace of mind. You have the perfect trio for all of your culinary needs! Thank you for sharing your review, and keep enjoying! ^EW at Samsung Support

Janti
1 (9,999)

2024-01-08

Brackley, UK

1 (9,999)
I bought this model based on the specs provided on this very page, which clearly states that this model includes pyrolytic and steam cleaning. I have now found after installing the oven, they are missing to my great shock. Not only that large grill is too slow to heat. No grill wire rack insert was provided.
Helpful?
Originally posted on Samsung UK
Zoltan4720
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2024-05-22

Dublin

5 (9,999)
Our oven wasnt cooking well. So when the misses left for a couple of days, i decided to surprise her. When i went to the local did electrical shop, it wasnt question which brand will i take home for her. This oven have dual cool option. Fast. Very efficient. From energy savings again its an A+++ very happy
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-05-24

Samsung UK Reviews Team

It's fantastic to see that you only considered purchasing from our range, and we're certain that your new Series 5 Smart Oven will live up to your expectations. It offers dynamic ways to prepare meals, and will be just as kind to your energy bills as it is to your diet. We're sure your partner will be thrilled with her surprise. ^DB at Samsung Support

pipsyp
4 (9,999)

2025-01-23

4 (9,999)
V nice oven, pleased for what we paid for it (though would have been less so at RRP). Some annoyances - if you power the oven off it seems to go through the new welcome setup every time (you have to click the wheel several times before you can use the oven).....easily sorted though you just leave it on and don't put it in standby (when it's on, it's not cooking unless you set it to cook...in which case the power button is a bit pointless!). More frustratingly, it only comes with one wire shelf (why not two), and the grill pan came without a rack insert. First time I've ever experienced this amount of accessory-lacking and most odd given the brand and the RRP cost of the thing. Thankfully it seems it's not too costly to pick these bits up online (the wire shelf anyway). Time will tell if I end up regretting getting this over something like NEFF, AEG or Bosch, but feature wise it seems excellent, also I foresee the dual cook function becoming handy (assuming it works as advertised).
I recommended this product.
Helpful?
Originally posted on Samsung UK
Familyof5
5 (9,999)

2024-11-17

5 (9,999)
Took a little while to get the hang of it, as all I've been used to is a simple switch on and off. However I love it- Perfect for us as a family who love to cook, but a daughter that only wants certain food, this oven means we can cook using the top half/air fry only
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-11-18

CX

We're so happy to see you're loving the Series 5 Dual Cook Oven! Having the option to segregate certain food whilst cooking is indeed a handy addition! Pyrolytic Cleaning also means your oven can clean itself, saving you time and effort. Many thanks for the five stars! ^CH at Samsung Support

Hayley 4
5 (9,999)

2024-11-12

Bradford

5 (9,999)
Saves energy able to split into 2 ovens, was a little complicated to start with but using your smart things on phone or Samsung tv to control is great just set temp function etc and away you go. Would have liked another shelf but otherwise a nice functional oven
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-11-13

CX

Thank you for taking the time to share with us this five-star review about your amazing Samsung Series 5 Dual Cook Flex Smart Oven, Hayley. We are glad to read that, although you found it a bit difficult to start using it at first, you made the most of SmartThings on your Samsung phone and TV to set it up easily and quickly. It is also fantastic that you are happy with its brilliant efficiency and cooking performance, and that you are also pleased with the Dual Cook Flex, which gives you access to only the top half or the whole oven. We also appreciate that you would have preferred for an additional shelf to be included, which is something we can certainly pass along, to impress you even more with our future products. In the meantime, we are confident that the Series 5 will turn every meal into a masterpiece every day! ^CL at Samsung Support

Jack and Sam
4 (9,999)

2024-06-24

Essex

4 (9,999)
Stylish, efficient and energy saving. It includes many appliances in one neat package allowing for various different cooking styles while clearing clutter from the worktop. The Pyrolytic function takes away the effort of cleaning. Well done Samsung.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-06-25

Samsung UK Reviews Team

Thank you for your stellar review! We're thrilled to see our Series 5 Smart Oven has become the perfect culinary companion in your household, with the array of cooking methods streamlining your kitchen and the self-cleaning function making maintenance a breeze! It's also wonderful to read you're loving the sleek design, as well as the energy-efficient performance! If you'd like any assistance with getting the most out of your appliance, the experts in our Home Appliance Team are on hand to ensure you have a five-star experience. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6425gcys9 Once again, we appreciate your excellent review and support! ^AP at Samsung Support

fns83
4 (9,999)

2025-11-10

4 (9,999)
Appears to be value for money so far, though it is too early to write a review which is made compulsory by website for warranty page which does not seem good exercise. Review should be asked at least 02 to 03 wks later.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-11-10

CX

We are delighted to read that you are enjoying your new Oven! Your feedback is greatly appreciated at any point of you having your oven, and if you need any assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Magdalena D
5 (9,999)

2024-09-12

5 (9,999)
It's nice. It's quiet. It has got lots of features, I have not used them all yet. It looks very well made. It's a good product. It could benefit from another wire shelf in my opinion.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-09-24

CX

Thank you for reviewing your new Dual Cook Flex Oven! We are thrilled to see that you are so impressed by the quiet operation of your new oven, as well as its stylish, premium design! We appreciate your feedback regarding the included shelf accessories, and will be sure to take this on board and into consideration going forward! ^CR at Samsung Support

STOO1
5 (9,999)

2025-08-11

5 (9,999)
Different features, able to cook in separate parts of oven with different temperatures, top door opening or both top and bottom, lots of info, easy to order, delivery outstanding
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-08-18

CX

We love reading that we’ve given you that five-star feeling. Keep enjoying! ^CH at Samsung Support

ChrisH48
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2025-07-12

5 (9,999)
I bought this oven 2 weeks ago and am really impressed by the functionality. It cooks well and the dual oven is a great feature. It also connects well to my smart things app.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Mypizzaisstillfrozen
1 (9,999)

2026-05-20

Holy island

1 (9,999)
Turns itself off randomly due to the dual compartment sensor being highly sensitive. Poor capacity. Takes longer to cook than a conventional oven. Buy another brand.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-05-21

Samsung

We are disheartened to see that you are having issues with the power on your Oven. This is not the service we expect to give, and we'll do everything we can to get this working to perfection in no time. With the 76L capacity space and Dual Cook Flex, we know you can get more room to cook all your favourites easier than ever before. From the Air Fry function, to SmartThings Cooking, we know you can get the performance from this oven. In regard to the power, we'd recommend reaching out to our Support Teams who can assist further with this. You can find all the contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Icarus82
5 (9,999)

2025-09-10

5 (9,999)
I have just had it installed and used briefly to remove the factory smell, it works fantastically well and I look forward to using it to cook delicious meals.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-09-13

CX

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support

Davek26
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2025-03-10

Kent

5 (9,999)
Love my new oven the dual cool function is excellent saving money on energy and also being able to cook two things at the same time at different temperatures
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-03-24

CX

We're delighted to see how much you are enjoying your Series 5 Dual Cook Oven, Dave! This appliance brings you the ultimate convenience, allowing you to cook multiple items to their exact needs at the same time. This means it is incredibly energy efficient, saving your time and money, and makes this oven the shining star of your kitchen! ^SK at Samsung Support

sifi
3 (9,999)

2023-08-13

Horncastle, Lincolnshire

3 (9,999)
Oven and functions are great, but for a smart-oven that has no delay start - ridiculous. If I had known this I would have purchased a differant model.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2023-08-16

Samsung Support

Thank you for sharing your feedback with us, Sifi. We are very sorry to read that this oven does not have all the features you wanted. Although this is the case, we are confident you are going to love the dual-cook feature and reliable performance of this incredible Smart Oven! ^CR at Samsung Support

Salpaint
4 (9,999)

2025-07-14

4 (9,999)
Love being able to use just part of the oven, I only used my previous oven when cooking something large or several items. The air fry setting is really useful for crisping food. When usig the top oven only the bottom oven is good for warming plates etc. Convection seems to cook nicely without drying food out. After being used to dials I was concerned about the touch screen use but actually it's inntuative and easier, especially setting the timer. My only dislikes are that it makes a noise 4 times to tell me it's up to temperature - once is enough! I'll probably turn the sound off as that is annoying though I'm happy with the other notification sounds - wish I could adjust that one. Also I think it says it's up to temperature before it really is, it's so fast to say it's heated up and doesn't seem likes it's really at the set temperature when the notification sound starts, but I need to test this with an oven thermometer, a light going off would be preferable. Another slatted shelf would have been good but luckily the ones from my old oven fit so I can use those. It's early days and I'm still getting used to using the oven but so far I'm very happy with it.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-07-14

CX

We are thrilled to see you are loving your spectacular Samsung Series 5 Dual Cook Flex Smart Oven with Pyrolytic Cleaning, Air Fry & Steam Assist! Thanks to the incredible Dual Cook Flex feature, you can use just the top for smaller dishes, both together with different temperature and time settings or the whole oven for just large dishes, we have you covered! Along with the Air Fry setting, you can cook healthier foods whilst keeping the same quality of cooking! We appreciate your feedback regarding some features of your oven, and we will pass this on to help improve our products and services. ^LB at Samsung Support

TheBlueKitchen
5 (9,999)

2023-11-07

Northern Ireland

5 (9,999)
Oven works great, tons of features and worth the price. I like the fact it has an air fryer and can be controlled by my phone.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2023-11-08

CX

Thank you for your wonderful review! We're delighted to see you're enjoying the wide range of features your new Smart Oven offers, namely the super convenient smartphone controls. With this game-changing smart feature, you can air fry a storm all at your fingertips! ^AP at Samsung Support

Tell123
1 (9,999)

2024-04-22

1 (9,999)
The seal on the top door has already worn out in less than a year. This is considered outside of warranty, which is insane.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-04-22

Samsung UK Reviews Team

We are sorry to read that you are not happy with your Series 5 Smart Oven because you noticed the seal around the door is worn out, Tell. It is also our understanding that you have already contacted our Home Appliances specialists, who confirmed that this issue is not covered under warranty. While we appreciate that this situation is not ideal, we would still recommend proceeding with having your product repaired, so you can fully make the most of its features and advanced cooking technology once again and as soon as possible. Please don't hesitate to contact our colleagues again, who will be ready to offer you full support with getting your appliance back to its original condition. For future reference, you can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://spr.ly/6427be8Cf ^CL at Samsung Support

daveiceman
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2022-10-31

suffolk

5 (9,999)
Like the double oven doors and air fry system a must ,healthy eating and economical. a bit expensive but worth it.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Scooby212
5 (9,999)

2025-03-22

Staffordshire

5 (9,999)
Looks amazing, very flexible for cooking small to large foods with the split oven. Steam function is excellent
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-01

CX

We are thrilled to see you are enjoying your Samsung Series 5 Dual Cook Flex Smart Oven! Thanks to the incredible Dual Cook Flex feature, you can choose to have 2 small or 1 big oven, making it easier to enable you to cook more of your favourites and have family and friends round! Dual Cook Steam enables you prepare healthy steamed dishes whilst simultaneously oven cooking various of other dishes at the same time! ^LB at Samsung Support

Benj83
4 (9,999)

2022-11-21

Ormskirk

4 (9,999)
Really flexible oven packed full of features. The air fryer built in feature is great and saves lots of space.
I recommended this product.
Helpful?
Originally posted on Samsung UK
couple
4 (9,999)

2025-11-29

4 (9,999)
We are an all Samsung household and are very happy with there style performance and features would recommend.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-11-29

CX

We’re delighted to hear that you’re an all-Samsung household and that you’re happy with the style, performance, and features of our products. Your recommendation means a lot to us, and we truly appreciate your loyalty. If you ever have any questions or need tips to get the best experience from your Samsung devices, our team will be more than happy to assist. You can find our full contact details and operating times here: https://www.samsung.com/uk/support/contact ^CL at Samsung Support

Dukey
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2025-04-18

5 (9,999)
Amazing oven for the price. I love the whole Samsung ecosystem and this is just another excellent example.
Helpful?
Originally posted on Samsung Australia
Mattmatt
1 (9,999)

2025-01-02

London

1 (9,999)
Nothing cooks in the right time, the back burns before the front is done, there is only one rack!
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-01-19

CX

Thank you for taking the time to share your feedback with us, Matt. We are very sorry to read that you are having issues with the temperature of your new oven, and that you are disappointed with the included accessories. Please get in touch with our Home Appliance Specialists, so we can discuss the problem in more detail and ensure you get the support you need. You can find all our contact methods and their operating hours here: https://www.samsung.com/uk/support/contact/ ^CR at Samsung Support

Plumber
5 (9,999)

2025-12-31

5 (9,999)
Best appliances I've had yet, food cooked very well throughout plenty of space for food trays
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-01-03

Samsung

We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support

J Mood
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2022-11-21

Manchester

5 (9,999)
Excellent product . Amazing air fry and dual zone cooling. Really happy with our purchase.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2022-11-22

Samsung Support

You'll have plenty of diverse options for ways to prepare any meal with your new Series 5 Smart Oven With Dual Cook Flex and Air Fry, so we're glad that you're already loving it. ^DB at Samsung Support

VAL DE MAR
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2022-11-27

SOUTHAMPTON

5 (9,999)
Excellent product . Amazing air fry and dual zone cooling. Really happy with our purchase
I recommended this product.
Helpful?
Originally posted on Samsung UK
gingerbloke53
5 (9,999)

2025-10-21

5 (9,999)
So far so good - only had it 1 day but certainly looks the part - app features look good
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-10-22

CX

Great to see that you have gotten off to a brilliant start with your Series 5 Dual Cook Flex Oven! The sleek design makes this appliance the perfect addition to your kitchen, while the epic SmartThings app features open up a whole new world of possibility. Keep enjoying! ^SK at Samsung Support

Kev D
5 (9,999)

2025-11-01

5 (9,999)
Oven working great no issues Easy to install and added to smartphone to control oven
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-11-25

CX

Brilliant to see how much you are enjoying your Series 5 Oven, Kev, especially the easy installation and SmartThings control! This appliance provides you with the ultimate convenience, and will be wowing you for years to come. ^SK at Samsung Support

PARTIZAN
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2026-06-18

5 (9,999)
Great oven,very satisfied with 2 ovens separate to use,and cook different food
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-06-18

Samsung

We're so pleased to hear that you're enjoying your Samsung Series 5 Dual Cook Flex Smart Oven. The Dual Cook technology is an absolutely game changer, effectively giving you two independent ovens within one unit! Thanks for sharing, and happy cooking! ^EW at Samsung Support

dss1
5 (9,999)

2024-12-24

5 (9,999)
Love this efficient, super simple to use and economic oven. Highly recommended!
I recommended this product.
Helpful?
Originally posted on Samsung UK
Ro55o
Incentivised review Rewarded for feedback, but gave honest & objective review.
4 (9,999)

2025-10-17

4 (9,999)
Bought this 2 months ago and it's a great oven. Everyone is enjoying it
I recommended this product.
Helpful?
Originally posted on Samsung Australia
FMB1
5 (9,999)

2022-11-28

Durham

5 (9,999)
Everything you need in one compact oven - and works on a 13a plug too!
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2022-11-29

Samsung Support

With so many cooking options within this stylish compact oven, it's easy to see why you're so pleased! Thanks for the five stars! ^CR at Samsung Support

Juditka
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2022-10-27

East Midlands

5 (9,999)
Very good oven. Evenly bakes and the dual oven function is handy.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2022-10-30

Samsung Support

Thank you for your review, Juditka! We are delighted to see how much you love your new Dual Cook Flex Oven, especially thanks to its even temperature, making baking the perfect cake easier than ever! ^CR at Samsung Support

Sonia40
3 (9,999)

2024-10-15

Witney

3 (9,999)
Cooker door exploded seal gone only 2 years old Dangerous
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-10-19

CX

We are sorry to read that you experienced this type of issue with your 2-year-old Samsung Series 5 Dual Cook Flex Smart Oven, Sonia. Here at Samsung, we take the safety of our customers and the correct operation of our products very seriously. We recommend getting in touch with one of our Support Teams as soon as possible, who will be able to offer you full support with this. Our contact details and opening times can be found on our Contact Us page here: https://spr.ly/6429qeX7f In the meantime, we would like to reassure you that all our cooking appliances, including the Series 5, go through a series of thorough tests to ensure they meet our high standards of quality. ^CL at Samsung Support

Mikey5000
5 (9,999)

2025-01-18

5 (9,999)
Works well, super grwta at warming garlic bread and cookies
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-01-20

CX

We are delighted to read that you are making the most of your new and amazing Samsung Series 5 Dual Cook Flex Smart Oven to turn every meal into a masterpiece, Mikey! Thank you for sharing with us this stellar review and feedback! ^CL at Samsung Support

Matty69
3 (9,999)

2025-12-05

3 (9,999)
Oven good so far but hard to register the warranty
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-12-06

CX

We’re delighted to hear that you’re happy with your new Series 5 Dual Cook Flex Smart Oven, Matty. This fantastic appliance will help you turn every meal into a masterpiece with its versatile and advanced cooking features. At Samsung, we’re committed not only to delivering top-quality products to our customers but also to making warranty registration as easy as possible. You can register your product for the extended 5-year warranty directly here: https://www.samsung.com/uk/fiveyearwarranty/ If you need any help with the registration, please don’t hesitate to reach out to our Support Teams. Our full contact details and operating times can be found here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Rosh_Thomas
5 (9,999)

2025-12-23

5 (9,999)
I’ve just had the Samsung Series 5 Dual Cook Flex installed, and honestly, even before turning it on for the first cook, I’m already impressed. It feels like a massive upgrade to my kitchen. First Impressions: Why I Chose It The "Two-in-One" Concept: The main reason I bought this was the Dual Cook Flex technology. It comes with a divider that splits the oven into two independent zones. I’m most excited about being able to roast meat in the top and bake a dessert in the bottom at totally different temperatures without the smells mixing. That Clever Door: The hinged Flex Door is such a smart design. I love that I can open just the top half to check on a quick snack without letting all the heat out of the bottom section. Healthy Extras: It comes with an Air Fry tray and an Air Sous Vide mode. I’ve been looking at buying a separate air fryer for ages, so having it built-in with a massive capacity is a huge space-saver. No More Scrubbing: It has Pyrolytic Cleaning, which was a non-negotiable for me. The idea that it can heat up to burn grease into ash that I just wipe away sounds like a dream compared to my old oven. Smart Tech: I’ve already linked it to my SmartThings app. I can see myself using the remote preheat feature constantly—turning the oven on while I'm on my way home from work is going to be a game-changer. Design & Feel The stainless steel finish is beautiful and feels very premium. The Soft Close Door is a nice touch—no more accidental slamming—and the LCD display with the single dial feels modern and intuitive. It also has a huge 76L capacity, which looks like it’ll handle a full Sunday roast or a massive Christmas turkey with ease. The Verdict (So Far) Even though I haven’t put my first tray in yet, the build quality and the sheer number of features make me feel like I’ve made a great investment. It’s an A+ energy-rated appliance that looks like it’s going to make my life a lot easier.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-12-23

CX

We are delighted to see you are loving your Samsung Series 5 Dual Cook Flex Smart Oven! Thanks to the incredible Dual Cook Flex, you can change from 1 big oven to 2 small ovens, helping you cook for everyone! Along with the Air Fry, you can cook healthier food and with the special tray with hot air circulation that envelops food, it will be perfect for French fries! To top this all off, with thanks to the Modernized Design and Soft Close Door, this will look and feel perfect for years to come! Enjoy! ^LB at Samsung Support

graeme79
1 (9,999)

2025-07-19

Edinburgh, Scotland

1 (9,999)
This oven sounds amazing on paper - dual cooking zones, smart features, meat probe, the lot. But for a premium oven, the execution is a massive disappointment. Telescopic Rail Issue: Open the door, and the tray slides out like it’s got a mind of its own. Push it back? It still creeps out, making it a pain to close the door or get to the lower rack. The oven’s level, so the racks are just off, with no way to fix them. Child Lock Failure: Turn on the child lock, and the screen literally tells you how to disable it. What’s the point of a child lock if it’s advertising how to unlock it? Grill Problems: The grill takes ages to heat up, so it’s barely worth the effort. It only works with the door closed, which isn’t how grills are supposed to work, and no grill rack was included. Temperature Probe Shortcomings: The probe’s cable is way too short. Using the telescopic rail for a big roast? You have to yank the probe out, then risk burning yourself to reinsert it. It also doesn’t work with the divider, so you can’t monitor temperature when using the dual flex feature. Divider Frustrations: If I accidentally bump the dual flex divider while checking food (which happens easily), it triggers an error, shuts the oven off, and resets all the timers. Super inconvenient. Also, tons of functions—like sous vide, defrost, and keep warm—don’t work with the divider in, which makes no sense and defeats the purpose of having it. Oh, and there’s nowhere to store the divider in the oven. Light’s Got a Mind of Its Own: Turn on the light to peek at your food? It’ll shut off on its own, sometimes mid-door-open. Because who needs to see their roast, right? Preheat Chime Madness: This oven chimes like a hyperactive doorbell—four times every 30 seconds to tell me it’s preheated. Even after I’ve opened the door and thrown food in, it keeps going. Smart Control Letdown: The smart control is nice when it works, but open the door after setting it, and it disables itself, killing remote access. Not very smart for a premium oven. Also, there’s no basic time delay start, so you’re stuck relying on the flaky smart control. This oven had so much potential, but it’s let down by clunky design and features that don’t work as promised. The idea is great, but the execution is nowhere near worth the price tag. Save your money.
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Originally posted on Samsung UK
Response from Samsung:
2025-07-20

CX

Thank you for your incredibly detailed and candid review, Graeme. We pride ourselves on creating appliances that exceed our customers expectations, and we're disheartened to see that the Series 5 Dual Cook Flex Oven hasn’t lived up to expectations, especially when the product seemed so promising on paper. It’s clear you’ve taken considerable time to assess and articulate your experience across multiple features, and we sincerely appreciate you doing so. Feedback like yours is essential, it doesn’t just highlight where we’ve missed the mark, but it helps us identify how and where to do better. Your comments on the telescopic rails, child lock functionality, grill operation, temperature probe limitations, divider behaviour, and smart control inconsistencies have been passed directly to our product development team. It’s especially helpful to understand how these features perform in real-world use, beyond specifications. We'd love to look into these issues and help you get the most our of your oven. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

BHlondon
3 (9,999)

2022-09-11

London

3 (9,999)
I’ve now had this oven for over a month, so in the absence of a feedback page, I’m leaving my thoughts here. Design: the split door works well and speeds up preheating times. The touch buttons work quite well (although easily pressed accidentally if you’re near the oven) and the dial works nicely. Hopefully it’ll stand up to regular cleaning. Plenty of light inside to see what you’re cooking. Only one tray and one grill supplied with it - spares are extremely overpriced. Functionality: some of the features of this oven I feel are over-marketed and under deliver, such as the steam function. You’re given a tray to put water in which sits on the oven floor. I don’t see why this can’t be done in pretty much any oven on the market. This was a disappointment. Air fry works quite well - although not sure if it’s quite as good as a stand-alone air fryer. The oven seems accurate so far, which is good. Probe is handy too. Software: My biggest problem with this oven is the operating software, which I really hope will be updated in the near future. - When you adjust the oven temperature mid-cooking, it doesn’t tell you when the oven has reached the new temperature! Even the most basic ovens do this by turning a little light on.. the only workaround I’ve found for this is to cancel cooking and then start again at the new temperature. That’s really not what I expected on a ££££ ‘smart’ oven. - You have only one volume setting to choose from (LOUD / off). If you set it to off, it won’t alert you when it’s preheated, or the food is finished cooking (timer). - when the oven is preheated, it beeps for about a minute, with no way to ‘ok’ it. Bit annoying. - when using the probe, the probe temp isn’t shown on screen (although it is in the app - but I want to see it on my oven!) The app: the app adds a bit of functionality - but I don’t really want to have to use my phone when I’m in the same room as the appliance. The notifications are infuriating! My other smart appliances let you choose what specifics you’re notified of. With this oven I’m notified every single time the oven is operated in any way, even when my partner is using it and I’m away at work! So many notifications, I’ve just had to turn it off. I’d like to just be notified of when it’s pre-heated. That’s it. So, overall, this seems to be a descent, well made oven, but it’s hugely let down by its software. I really hope this feedback can be relayed to the team that create the updates for it, as I’m sure it will improve the functionality of this oven for other customers too.
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Originally posted on Samsung UK

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  • 1. NV7B5675LAK model tested. Total energy consumption is reduced by 25.3% and the cooking time is reduced by 22.7%, according to internal test results based on the IEC- 60350 test protocol (small cakes, convection 165℃, compared to whole compartment). Actual savings will vary depending on the cooking item, usage and other factors. Go to feature
  • 2. NV7B5675LAK model tested. Total energy consumption is reduced by 25.3% and the cooking time is reduced by 22.7%, according to internal test results based on the IEC- 60350 test protocol (small cakes, convection 165℃, compared to whole compartment). Actual savings will vary depending on the cooking item, usage and other factors. Go to feature
  • 3. Only available on certain models.
    Go to feature
  • 4. Only available on certain models. Go to feature
  • 5. Requires a dedicated sous vide cooking bag, which is not included with the oven. Go to feature
  • 6. Only available on certain models. Go to feature
  • 7. Requires a wireless network, a Samsung account and the Samsung SmartThings App. The Samsung SmartThings App supports Android OS 8.0 (Oreo) or later, which is optimised for Samsung smartphones. This App also supports iOS 13 or later for iPhone models. The SmartThings App is available in the App Store and Play Store.
    Available in certain languages, including English, French, German, Italian and Spanish.
    Only available in the UK and Germany. Other countries will be added soon.
    Go to feature
  • 8. Specifications may vary by model. Go to feature
  • 9. Specifications may vary by model. Go to feature

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