I cannot open certain websites using my phone

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



Please take note that smartphone Internet browser is based on Chrome. If the Chrome browser in the PC cannot open a certain webpage, Android Chrome will behave the same.


In the event that you cannot open certain websites on your smartphone, try these following steps:


Step 1: Make sure the Java Script is set to ON in your browser. Turn ON Java Script and access the page again. If the page is still not accessible, proceed to next step.


Step 2: Test the same page using the same Wi-Fi connection on a different device. If same problem occurs, there is a problem with the website. Some websites may have limited access. Otherwise, if the page works in Wi-Fi connection, proceed to next step.


Step 3: Try testing the same page using Chrome browser on a PC to isolate the problem. But if the page is still unaccessible using PC Chrome, there is a problem with the website.


■ Check if your phone's browser settings has an option for "Request for Desktop version". If it does try enabling it to view the webpage.


Note: If you are trying to view the website in an office or private network, make sure that the site is allowed on the network.




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