What dedicated customer care service is available for the Galaxy Z Flip?
Galaxy Z Flip comes with the specialised customer care Galaxy Z Premier Service, designed to deliver the best possible product experience to our valued customers.
Galaxy Z Flip screen protection attachment service
Galaxy Z Flip comes with a standard product warranty, which complies with national laws and regulations.
Customers will receive a *one-time screen protector attachment service free-of-charge (FOC) at an authorised Samsung service centre. This service is valid for 1 year from the date of purchase.
Device displays can be repaired at Samsung authorised locations. Charges may apply for replacement parts depending on damage type.
Note : *Available service points for screen protector attachment service may differ by country and subsidiary.
Galaxy Z Flip main screen replacement or repair within 1 year
You are entitled to one-time screen replacement or repair within 1 year from the purchase date of the device.
One-time screen replacement or repair is applicable to the internal, foldable Galaxy Z Flip main screen at low cost. The customer is liable to pay a deductible amount to replace or repair screen.
Protection coverage may vary by country. Other terms and conditions apply.
Galaxy Z Flip concierge service
Every customer that purchases the Galaxy Z Flip receives Galaxy Z Premier Service.
This exclusive customer care service includes one-on-one access to Samsung experts and *24/7 support hub online or over the phone.
Note : *The services offered may vary by country and subsidiary.
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