50" QLED QEF1 4K Samsung Vision AI Smart TV
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Highlights
Q4 AI Processor
Feel the power of AI in 4K
100% Colour Volume with Quantum Dot
A billion shades of colour
Endless Free Content
Access 120+ channels for free
Samsung Knox Security
Your privacy. Secured.
[TUV] Real Quantum Dot Display
Certified as Real Quantum Dot Display with Quantum Dot sheet and Blue LED applied according to IEC standards.
[SGS] No Cadmium
The Quantum Dot sheet used in QLED TVs has received certification for compliance with the RoHS directive and has been verified to contain no cadmium by the global certification institute, SGS. *This logo is a variation of the original SGS logo for marketing purposes.
Features
Samsung is ranked No.1 TV brand* for 19 years
Reader's Digest Most Trusted Electronics Brand 2025*
*For more information please visit https://www.trustedbrands.co.nz/#mostTrusted↗
Enjoy your endless entertainment with Samsung Vision AI
*Source: Omdia, Feb 2025. Based on overall TV market share by manufacturer on an annual unit & revenue basis.
Key features at a glance
Feel the power of AI in 4K
Q4 AI Processor
Samsung’s AI processor helps optimise any viewing and sound experience for 4K TVs.
* Upscaling may not apply to PC connection and Game Mode.
A companion to help enrich your life
Enjoy sound optimised to your content
Adaptive Sound
Adaptive Sound has audio scenic intelligence that optimises sound based on real-time scene analysis by content type.
Make your own mood-matching wallpapers with AI
Generative Wallpaper
Choose keywords for the ambiance you want, and let AI work its magic. Your TV will generate beautiful, one-of-a-kind images that can change the atmosphere of your home.
* The number of generation attempts allowed per day may be limited.Picture Quality
Endless shades of colour
100% Colour Volume with Quantum Dot
Real Quantum Dot technology delivers our finest picture ever. With Colour Volume 100%, Quantum Dot takes light and turns it into breathtaking colors that stay true at various level of brightness.
Real Colours, Real QLED. You deserve nothing less.
Vibrant and accurate colours amplified by Samsung's Quantum Dot sheet without cadmium that delivers 100% color volume.
More about
Picture Quality
Intelligently enhanced colour expression
Colour Booster Pro
AI recognises each scene and enhances colour expression accordingly, so your viewing experience becomes vivid and dynamic.
Wide range of contrast on a cinematic scale
Quantum HDR
Experience the full power of every image with Quantum HDR, which brings out detail and contrast. The dynamic tone mapping of HDR10+ creates deep blacks,vibrant imagery and details that always shine through.
* The range of Quantum HDR luminance is based on internal testing standards and is subject to change according to viewing conditions or specifications.
Enjoy a full range of authentic colours
PANTONE Validated
As a trusted symbol of colour fidelity by industry experts, ‘PANTONE Validated'* certifies the accurate expression of 2,140 PANTONE colours and 110 newly-added skin tone shades. So you can be sure that you're getting a rich, true-to-life viewing experience.
* PANTONE validation received based on HDR screen.
Watch your favourite content in 4K
4K Upscaling
Our powerful 4K upscaling technology ensures you get up to 4K resolution for the content you love.
* Viewing experience may vary according to types of content and format.* Upscaling may not apply to PC connection and Game Mode.
Gaming Experience
Seamless AI-driven game optimisation
AI Auto Game Mode
Let your TV detect the type of game you're playing and optimise the settings. You can free yourself from the usual setup hassle and just play.
* AI Auto Game Mode is available for certain console and PC games.
Fine-tune your game settings as you play
Game Bar
Optimise your gameplay even more with Game Bar. Samsung TVs give you a handy in-game menu for settings like FPS, input lag, minimap zoom and more. It also lets you apply ultra-wide aspect ratios of 21:9 and 32:9 to expand your view on bigger screens.
* Super Ultrawide GameView (21:9, 32:9) is available for certain PC and console games supporting ultrawide screens.* Some game titles may not support this feature.
* Game Bar's Zoom-in mode is not supported for certain refresh rates.
* Game Bar UI is subject to change without prior notice.
Immersive lighting that syncs with your game
Hue Sync
Create a dynamic atmosphere with smart lights that sync to your content. Samsung TVs can analyse the colours and movements on screen, then signal to Hue lights* for matching effect — resulting in an incredibly immersive viewing experience.
* Smart light sold separately.* Samsung account required. Additional installation of the Philips Hue Sync app and paid subscription are required.
Sound
TV and soundbar play together in smooth harmony
Q-Symphony
Surround yourself with beautifully orchestrated sound. Samsung technology syncs the TV and soundbar audio* to play simultaneously — without muting the speakers of either device.
* Check for Q-Symphony compatibility on soundbar product specifications.* Soundbar sold separately.
* The location and number of speakers may vary depending on the model.
Immersive virtual sound that tracks the action
Object Tracking Sound Lite
3D surround sound with our virtual top channel audio allows you to be immersed in the audio experience.
One UI Tizen
Personalise your screen experience
One UI Tizen
One UI Tizen provides a personalised screen experience. With Samsung Tizen OS, it delivers all the latest innovative Samsung features. Your experience is also secured by Samsung Knox across SmartThings devices. Plus, One UI Tizen will support Tizen OS upgrades for the next 7 years.
7 years of OS upgrades for free
* Agreement to Smart Hub Terms and Conditions and Privacy Policy is required before use.
* Some content and services require registration and subscription.
* Requires Samsung account.
* Tizen OS upgrades will be supported for up to 7 years starting from 2025, for products released in the year 2025.
* Please note that the upgrade does not cover hardware-related performance, features or durability.
Access 120+ channels for free
Endless Free Content
Access free channels, including Samsung TV Plus premium channels.Enjoy news, sports, movies, entertainment, music, kids’ shows and more. With new content continuously added, there’s always more to explore.
Your privacy. Secured.
Samsung Knox Security
Sensitive data stored on your Samsung Smart TV is protected with Knox Security*. Your TV automatically blocks malicious apps or access to phishing sites. Plus, Samsung's helps keep your TV safe with regular updates for at least 3 years from TV launch.
* Samsung Knox Security applies to Samsung TVs powered by Tizen®, launched since 2015.* Latest software update is required.
More about
One UI Tizen
Find world-famous galleries in your TV
Art Store
Find your ideal artwork from the world’s leading museums and artists. Discover new art pieces with relevant and timely selections that complement each season, holiday and mood.
* Subscription is required to enjoy all the art from the Art Store.
The best of Samsung TV plus. All for free
Samsung TV Plus
Dive into a vast collection of shows, movies and other content on Samsung TV Plus*. It comes installed for free on your TV — no payment, subscription or setup required.
*Available for free for all Samsung Smart TV models released in 2017 and later*Internet connection required
Elevate your day with curated lifestyle experiences
Samsung Daily+
Find apps and services for health, work and lifestyle on Samsung Daily+. You can access SmartThings, Workout Tracker, karaoke and more, all in one place.
* Samsung is not responsible for any third-party services, and is not liable for any damages or losses caused by any third-party services.SmartThings
Connect and manage your smart home devices, all from your TV
SmartThings
With a built-in smart hub, your TV can connect and control smart devices — even those requiring Matter and HCA compatibility. You can also get information about your smart home straight from the screen, includes real-time summaries and suggestions for optimisation.
* Requires a Wi-Fi, Bluetooth or other wireless network connection and login to Samsung account.
* Connected devices are sold separately.
*Use of calm technology requires agreement to privacy notices from both SmartThings and the auto-registered device.
* TV and mobile device must be connected to SmartThings to use 3D Map View function. For a detailed list of supported devices, visit https://partners.smartthings.com/supported-devices (↗).
* UI is subject to change without prior notice.
More about
SmartThings
Gestures to control with your watch
Universal Gestures
Easily control your TV with your smartwatch. Just wear your Galaxy Watch and use hand gestures*, like pinching to select an option, or moving your wrist back and forth for pause and play.
* Available apps and services may vary and are subject to change without notice.* Only supported on Galaxy Watch4 and later models, and Wear OS 5 and higher versions.
Save energy with AI Energy Mode.
AI Energy Mode
Energy saving made easy with SmartThings. By turning on AI Energy Mode, it auto detects surrounding light levels and analyzes usage behaviors to adjust the brightness. Also, it analyzes the content scene-by-scene to subtly adjust brightness where possible, to manage energy consumption.
* Energy saving rate may vary by region, model, size, viewing conditions and type of content.* Products shipped in Eco Mode have some AI Energy Mode functions enabled by default, so energy saving levels when AI Energy Mode is turned on may appear lower compared to Standard Mode.
* AI Energy Mode does not work with Game Mode.
* Energy savings are based on internal test results and may vary depending on the content being displayed and surrounding brightness levels.
Control your TV from your phone
Quick Remote
Through your mobile device, you can access key Samsung Tizen TV features such as media, features, ambient mode and menu. Quick Remote can also act as your TV remote, allowing you to change channels, adjust the volume and more right from your phone.
* Push notifications for mobile remotes for TVs are available on (Mobile) Android OS 10.0 and higher versions with (TV) 2020 Samsung TVs and later models, and operates when the mobile device is near the TV.* Samsung Smart TV feature access is available on (TV) 2024 Samsung TVs and later models with (Mobile) Android OS 10.0 and higher versions or iOS 15.0 and higher versions.
Transform your TV into a karaoke stage
Karaoke
Have fun with friends and family with the karaoke feature in Samsung Daily+. You can even connect your phone to use as a mic. No need for any separate equipment — your singing setup is already here.
* Requires SmartThings app to be installed on the mobile device and connected via the same Wi-Fi network as the TV set.* Mobile mic is optimised only for Galaxy S23 or later models and iPhone 15 & above.
* You must download the Karaoke app from Tizen to use the Karaoke function.
* An additional paid subscription is required for this service after 6 months of free use. (Users can access 5 songs per day for free without a subscription.)
Design
A stylish design for your space
Slim Look
This beautifully slim design blends into your decor, elevating your style without taking it over.
Adjust your TV with more freedom
Adjustable Stand
Get an optimal viewing experience by easily adjusting the spatial position of the TV as desired with the Adjustable Stand. It's also perfect for fitting a soundbar underneath.
* Width adjustment feature available with QEF1 55" and above only.
Specifications
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Product Type
QLED
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Refresh Rate
50Hz
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Resolution
4K (3,840 x 2,160)
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Display
50"
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QLED
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Screen Size
50"
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Refresh Rate
50Hz
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Resolution
4K (3,840 x 2,160)
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Picture Engine
Q4 AI Processor
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HDR (High Dynamic Range)
Quantum HDR
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HDR 10+
Support
-
AI Upscale
4K Upscaling
-
Contrast
Mega Contrast
-
Micro Dimming
Supreme UHD Dimming
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Contrast Enhancer
Yes
-
Motion Technology
Motion Xcelerator
-
Smart Calibration
Basic
-
Filmmaker Mode (FMM)
Yes
-
HDR Brightness Optimizer
Yes
-
Colour Booster
Color Booster Pro
-
Object Tracking Sound
OTS Lite
-
Q-Symphony
Yes
-
Sound Output (RMS)
20W
-
Speaker Type
2CH
-
Adaptive Sound
Yes
-
Operating System
Tizen™ Smart TV
-
Bixby
Yes (Voice Ready)
-
Samsung TV Plus
Yes
-
Web Browser
Yes
-
Works with AI Speaker
Alexa
-
SmartThings Hub / Matter Hub / IoT-Sensor Functionality / Quick Remote
Yes
-
Multi Device Experience
Mobile to TV, TV initiate mirroring, Sound Mirroring, Wireless TV On
-
Multi-View
upto 2 videos
-
Apple AirPlay
Yes
-
Storage Share
Yes
-
Generative Wallpaper
Yes
-
Karaoke Mic
Yes
-
Auto Game Mode (ALLM)
Yes
-
Game Motion Plus
Yes
-
Super Ultra Wide Game View
Yes
-
Mini Map Zoom
Yes
-
Light-sync
Yes
-
HGiG
Yes
-
AI Auto Game Mode
Yes
-
Digital Broadcasting
DVB-TS2(T2 Ready)
-
Analog Tuner
Yes
-
Data Broadcasting
HbbTV 2.0.4
-
TV Key
Yes
-
HDMI
3
-
USB
1 x USB-A
-
HDMI (High Frame Rate)
4K 60Hz (for HDMI 1/2/3)
-
Ethernet (LAN)
1
-
RF In (Terrestrial / Cable input / Satellite input)
1/0(Common Use for Terrestrial)/1
-
Wi-Fi
Yes (Wi-Fi 5)
-
Bluetooth
Yes(5.3)
-
Anynet+ (HDMI-CEC)
Yes
-
HDMI Audio Return Channel
eARC
-
Design
Slim Look
-
Bezel Type
3 Bezel-less
-
Front Colour
TITAN GRAY
-
Stand Type
FLAT FEET NARROW
-
Stand Colour
TITAN GRAY
-
Art Store
Yes
-
EPG
Yes
-
Extended PVR
Yes
-
IP Control
Yes
-
OSD Language
Local Languages
-
Accessibility - Voice Guide
Chinese (China),English (UK),French (France),German (Germany),Italian (Italy),Korean (Korea),Malay (Malaysia),Spanish (Spain)
-
Low Vision Support
Audio Description, Zoom Menu and Text, High Contrast, SeeColors, Color Inversion, Grayscale, Auto Picture Off
-
Hearing Impaired Support
Closed Caption (Subtitle), Multi-output Audio, Sign Language Zoom
-
Motor Impaired Support
Slow Button Repeat, Remote Control App. for All
-
Eco Sensor
Yes
-
Power Supply
AC220-240V~ 50/60Hz
-
Power Consumption (Max)
125 W
-
Energy Efficiency Class
4.5
-
Power Consumption (Stand-by)
0.5 W
-
Power Consumption (Typical)
79.0 W
-
Yearly Power Consumption (EU standard)
291 kWh
-
Auto Power Off
Yes
-
Auto Power Saving
Yes
-
Package Size (WxHxD)
1255 x 765 x 127 mm
-
Set Size with Stand (WxHxD)
1120.3 x 694 x 237 mm
-
Set Size without Stand (WxHxD)
1120.3 x 647 x 60 mm
-
Stand (Basic) (WxD)
750.6 x 237 mm
-
VESA Spec
200 x 200 mm
-
Package Weight
13.50 kg
-
Set Weight with Stand
9.50 kg
-
Set Weight without Stand
9.2 kg
-
Remote Controller Model
TM1240A
-
Studio Stand Support
Yes
-
User Manual
Yes
-
Full Motion Slim Wall Mount Support (Y22)
Yes
-
SlimFit Cam Support
Yes
-
Zigbee / Thread Module
Dongle Support
-
Power Cable
Yes
Reviews
50" QLED QEF1 4K Samsung Vision AI Smart TV
- Customers consistently praise vibrant colors, deep blacks, and crisp 4K resolution as exceptional
- Many highlight brightness performance in both dark rooms and bright daylight conditions
- Reviewers express strong brand loyalty, often owning multiple products and preferring this brand
- Several appreciate smart TV features, app availability, and responsive gaming modes
- A few mention minor remote design concerns or occasional software delays
Reviews with images & videos
Filters
Relevancy sort places the best reviews at the top, factoring in helpfulness votes, latest reviews, images, and other traits that readres look for in their reviews.
Filters
556 Reviews
2025-11-21
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1kZV9jaA/8202395c-da49-50ba-afc3-5c110812d76d)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1kZV9jaA/03661f2e-9817-59ed-8c53-31533041289d)
2025-12-05
Samsung Specialist
hammer, Thank you for sharing your thoughts on the available inputs for the QEF1. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above. Please also know you can easily access your Samsung TV’s Quick Settings by pressing the Settings/Number/Color button located just below the power button on your remote. Each time you press this button, it will toggle between: • Quick Settings menu • Virtual number pad • Color pad options To use Quick Settings: 1. Press the Settings/Number/Color button on your remote 2. When the Quick Settings menu appears, you can adjust commonly used options quickly 3. For more advanced adjustments, scroll to and select All Settings This shortcut helps you access essential features without navigating through the full menu. You can also customize your Home screens by installing, removing or adding your favorite apps to Apps Home and/or For You Home screen. Here's how: Searching for & Installing Apps 1. From the Home screen, press left on the remote’s directional pad. 2. Navigate to and select Search. 3. Using the search bar, enter the content or app you’d like to find. 4. Navigate to and select the app you’d like to install, then select Install. Note: Previously installed apps can be accessed on the Settings screen. Adding & Managing Apps on Home Screen 1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available: a. Add to Home: Move the app to your desired location on the Home screen. b. Delete: Delete app. c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it. d. Reinstall: Reinstall the app. e. View Details: View the app’s information and details. If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Specialist
2026-02-01
Illinois
Samsung Specialist
Hello, It’s unfortunate to hear of the issues that have caused you to return your QEF1 TV. Your experience is very important to us and will be shared with our product team. If you choose to try another Samsung TV down the road, we’re ready to help with setup and support every step of the way. Call 1-800-SAMSUNG (8AM – 12AM EST, 7 days), or visit our website and click ‘Support’ to connect with a LiveChat agent. ~ Samsung Specialist
2026-01-07
San Diego, CA
Samsung Specialist
Sergio, Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue: Signal & Setup Tips: 1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength. 2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router. Power Cycle Devices: 3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully. Connection Type: 4. Evaluate your connection method – o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions. o For a more stable connection, we strongly recommend using a wired Ethernet cable. o If already using Ethernet, verify the cable is working by testing it with another device. Run Built-In Diagnostic Tools: 5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test 6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi Last Resort: 7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults. If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website. ~ Samsung Specialist
2025-08-22
2025-09-05
2026-04-04
North Carolina, United States
2026-04-20
Texas
2025-11-06
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1kZV9jaA/088a94ba-eb2e-5d55-afa8-80c7b5787f60)
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2025-11-21
Samsung Specialist
Hello there, Thanks for your review, and we're sorry to hear you've found your TV hard to see. You may want to consider adjusting your Zoom Menu and Text size in your TV's accessibility settings - just press and hold the volume button on your remote. If you need help with this feature, please give Samsung Support a call at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent through the ‘Support’ link on our website. ~ Samsung Specialist
2025-08-18
2026-07-18
Ohio
2026-06-12
Las vegas
2025-08-24
2025-07-21
Samsung Specialist
dqharris100, Thank you for purchasing Samsung’s QEF1 TV and for sharing your feedback on the sound quality. To ensure you’re experiencing the best possible audio, we first recommend checking that your TV is running the latest firmware. To do this, navigate to: Home > left directional key > Settings > Support > Software Update If the sound still doesn’t meet your expectations, there are a few settings you can try adjusting: Go to: Settings > All Settings > Sound > Sound Mode • Standard: Balanced sound without emphasis on any one range • Optimized: Enhanced effects and spacious sound • Amplify: Boosts mid and high tones to make dialogue clearer You can also explore Expert Settings to fine-tune options such as Balance, Equalizer, Auto Volume, and more to match your personal preferences. If you're considering expanding your setup, Samsung’s Q- and S-Series Soundbars (like the HW-QS700F) support Q-Symphony, a feature that synchronizes your TV and soundbar speakers for an immersive 3D audio experience. For further help adjusting your sound settings or finding the right soundbar for your space, feel free to reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or visit the Support link on our website for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
2025-08-19
2025-06-20
2025-09-27
2025-11-11
2026-04-20
2026-06-27
Dexter New Mexico
2026-02-16
Chicago, IL
2025-08-23
2025-12-01
2025-06-25
2025-10-25
Newcastle upon Tyne
Samsung
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
2026-06-22
Henderson, KY
2026-02-20
2026-05-17
Samsung AU
Hi there, thank you for taking the time to share your feedback. We’re sorry to hear this upgrade did not meet your expectations and understand your frustration regarding the connectivity changes and remote design. Your comments are valuable and will be shared with the relevant team for review. If you require assistance with your setup or compatibility options, our support team would be happy to help: https://www.samsung.com/au/support/contact
2026-06-29
2026-01-20
2026-03-23
Florida
2025-09-20
2026-07-17
2026-02-06
Bradenton, Florida
2025-11-11
2025-12-08
2025-11-10
2026-01-31
North west
CX
We're sorry to see that you are facing issues with your QEF1 TV, Jon. This certainly isn't what we would expect from such a high quality model. While QLED technology does help to expand the viewing angles in comparison to LED, there will still be optimum viewing angles for your TV. We will take your feedback onboard, and continue to work hard to make our products the best they can be. As for the software issues you have faced, as you have tried many troubleshooting options already, please get in touch with our Support Teams for further advice. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great TV, and we're here to ensure that it works as it should, so that you can thoroughly enjoy it. ^SK at Samsung Support
2026-05-13
2026-03-21
PA
2026-04-20
Samsung AU
Thank you for your detailed feedback! We’re so glad your new TV has exceeded expectations, from gaming performance to ease of use and design. It’s great to hear it’s delivering across the board, enjoy your upgraded setup!
2025-08-23
2026-07-02
Fitchburg MA
2026-06-01
Chicago, IL
2025-08-01
2026-06-15
North East Pennsylvania
2025-12-06
2025-08-22
2026-02-26
2025-09-05
Samsung Specialist
Justjoshua, We appreciate your feedback regarding your QEF1 TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps: 1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now 2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care 3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system. If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website. ~ Samsung Specialist
2025-08-11
Samsung Specialist
Nicone2, Thank you for sharing your thoughts on the available inputs for the QEF1. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above. For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specs” tab (just beneath the Product Title): https://www.samsung.com/us/tvs/qled-tv/50-class-qled-4k-tv-qef1-sku-qn50qef1afxza/ Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website. ~ Samsung Specialist
2026-05-01
Samsung AU
Thanks for your detailed review! We’re glad to hear you’re enjoying the bright, colourful picture and smooth performance. We appreciate your balanced feedback on sound and black levels as well—thank you for sharing your experience.
2026-05-18
Samsung AU
Hi there, thank you for your detailed feedback! We’re so pleased to hear you’re enjoying the display quality and overall setup experience of your new QLED TV. We also appreciate your comments regarding channel switching speed and will pass that feedback on to the relevant team. Thank you again for choosing Samsung and enjoy your new TV!
2026-03-05
Illinois
Samsung Specialist
Hi, We appreciate your feedback on the picture quality of Samsung’s QEF1 TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type. First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include: • Standard – Ideal for general viewing • Dynamic – Brighter and more vibrant for well-lit spaces • Eco – Optimized for energy efficiency • Movie – Best for viewing in low light • Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more. If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link. ~ Samsung Specialist
2026-05-11
Snead, Alabama
2025-08-22
2026-05-06
Samsung Specialist
We appreciate your review. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist
2026-06-23
2026-02-14
Ashaway Rhode Island
2025-12-21
Southend Essex
CX
We are disappointed to see you are not fully enjoying the picture on your new QLED 4K Vision AI Smart TV. With 4K Upscaling and Colour Boosting Pro technology, we know you can get the best picture possible! Here is a great guide to help you achieve this: https://www.samsung.com/uk/tvs/tv-buying-guide/best-picture-quality-tv/ If you still need assistance, our helpful Support Teams will help you with this. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2026-04-20
McDonough,GA
2026-07-01
07067
2026-02-28
Lehigh Acres, FL
Samsung Specialist
Honest Opinion, We appreciate your feedback on the picture quality of Samsung’s QEF1 TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type. First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include: • Standard – Ideal for general viewing • Dynamic – Brighter and more vibrant for well-lit spaces • Eco – Optimized for energy efficiency • Movie – Best for viewing in low light • Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more. If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link. ~ Samsung Specialist
2025-08-15
2026-02-17
NC
2025-10-15
2026-03-05
New Hampshire
Samsung Specialist
Mark, Thank you for sharing your thoughts on the available inputs for the QEF1. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above. For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more: https://www.samsung.com/us/tvs/qled-tv/43-class-qled-4k-tv-qef1-sku-qn43qef1afxza/ Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website. ~ Samsung Specialist
2025-10-23
2025-11-17
2026-03-23
2026-05-19
California, Sacramento
2026-06-18
2026-02-17
Denver, co
2026-02-18
2025-12-21
2025-12-30
2025-06-26
2025-11-07
2026-04-21
2026-05-30
Atlanta GA
2026-03-23
Oklahoma
2026-05-28
2025-12-12
2026-02-08
2025-08-22
2026-03-23
Samsung Specialist
It’s unfortunate to hear about your experience with Samsung’s QEF1 TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/ We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website. ~ Samsung Specialist
2025-11-05
Samsung Specialist
OmgthisTV, We appreciate your feedback regarding response time. For optimal performance, please ensure your QEF1 is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Specialist
2026-04-11
essex
Samsung
We're sorry to hear that you're having some issues with the performance of your 50" QEF1 Smart TV, along with the remote control. We'd love to help. We initially recommend performing a power cycle, as this will clear any glitches. You can do this by unplugging your TV from the wall socket and waiting for at least 30 seconds before plugging it back in. If the issues persist, please reach out to our friendly Support Teams who are on hand to assist further. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is useful, and we look forward to hearing from you should you need us. ^EW at Samsung Support
2025-08-22
2025-08-22
2026-06-23
Texas
2025-12-10
2026-02-20
El Paso TX
2026-03-01
2025-09-29
CX
Thanks for the great review and sharing your feedback with us, Saj! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support
2025-09-29
2026-06-23
2025-08-12
Jacksonville, Florida
2025-12-05
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