Statement on the U.S. Department of Transportation’s new order to ban all Galaxy Note7 devices

Oct 15. 2016

Samsung, together with carriers, is working to communicate the U.S. Department of Transportation’s new order to ban all Galaxy Note7 devices in carry-on and checked baggage on flights. We have encouraged airlines to issue similar communications directly to their passengers.

Any Galaxy Note7 owner who will be travelling by flight and require a courtesy device can obtain one from the Samsung Customer Service Centre at Westgate or the Samsung Experience Store at Singapore Changi Airport Terminal 3 (departure/transit lounge). Consumers can also visit http://www.samsung.com/sg/note7exchange/ for more information or contact us at 1800-SAMSUNG (7267864) for further assistance.

We are deeply sorry for the inconvenience caused and are working hard to expedite the exchange/refund programme in Singapore.