Samsung, together with carriers, is working to communicate the U.S. Department of Transportation’s new order to ban all Galaxy Note7 devices in carry-on and checked baggage on flights. We have encouraged airlines to issue similar communications directly to their passengers.

Any Galaxy Note7 owner who will be travelling by flight and require a courtesy device can obtain one from the Samsung Customer Service Centre at Westgate or the Samsung Experience Store at Singapore Changi Airport Terminal 3 (departure/transit lounge). Consumers can also visit http://www.samsung.com/sg/note7exchange/ for more information or contact us at 1800-SAMSUNG (7267864) for further assistance.

We are deeply sorry for the inconvenience caused and are working hard to expedite the exchange/refund programme in Singapore.