Troubleshooting guide for Samsung SD/HD Camcorder

Last Update Date : Sep 27. 2018

This guide offers troubleshooting steps to solve issues regarding your Samsung SD/HD Camcorder. If problem persists, contact our Samsung Contact Centre for further assistance.

Troubleshooting guide for Samsung SD/HD Camcorder

Power, Batteries and ChargingClick to Expand

Camcorder does not power on

Before testing the battery, ensure that the AC Adapter or Power Cord is not defective by following these steps:

1 Connect the power cord firmly to the AC adapter and plug the power cord into an outlet
2 Connect the AC adapter to the camcorder's DC In jack without attaching the battery pack

Please note: The charging indicator will not blink or light up when the battery is not connected

3 Turn the camcorder power on (It doesn't matter whether the camcorder is in play mode or record mode)

Please note: If the camcorder turns on, neither the AC adapter nor the power cord are defective and the problem is likely within the battery

Camcorder does not power on with AC adapter connected

If the camcorder does not power on with the AC adapter connected, use another similiar adapter or cord from other devices (such as DVD Player) to test. If problem persists, replace the adapter or cord with a new one.

Camcorder has power with AC adapter connected

To check the battery, follow these steps:

Please note: If the battery has been stored or charged in temperature below 0°C or higher than 40°C for extended periods of time, the battery may not hold a charge. Try storing the battery at room temperature for a few hours and charge it again

1 Make sure the battery is properly connected and the terminals on both the battery and camcorder are clean and free of debris. Dust or dirt on the battery terminals or the camcorder can interfere with the connection and prevent the camcorder from receiving power
2 Connect the AC adapter / charger to the camcorder while the battery is attached and plug the charger into an outlet. A steady light indicates a fully charged battery.

If the battery appears to be charging correctly, allow the battery to completely charge and then attempt to power the camcorder on again with only the battery connected (without the AC adapter). If the camcorder still does not power on or powers on only for a short time then turns off, the battery has been fully exhausted and will require replacement
Pictures and VideosClick to Expand

Problems when taking pictures with your camcorder

a) LCD screen is blank during playback only

If the screen is blank during playback only, it's possible that the memory card has been damaged or was already damaged prior to recording.

Try playing back a video recorded in the internal memory of the camcorder. If you can play back a video in the internal memory, the memory card is faulty. If the video in the internal memory is showing the same result, the camcorder need to be sent for servicing.

b) LCD display is blank during recording only

The following will result in the LCD display being blank while recording:

• Multi-AV cable is connected
When connected to your TV or VCR inputs, the LCD display on some models will turn off. Remove the A/V cable to resolve the problem

• USB cable is connected
When connected to your PC using the USB cord, the LCD display on some models will turn off. Remove the USB cable to resolve the problem

• Display option is turned off
Press the display button to turn the OSD on

If the screen is still blank after checking all of the above, the camcorder will require servicing.

c) LCD display is blank during playback and recording

If the LCD display is blank during both playback and recording, chances are the camcorder is going to require service. However, there's a slight chance that the memory card has been damaged or one of the following has occurred. 

Please try using a new memory card or the internal memory of your camcorder and check the suggestions below. If this does not resolve the problem, you will need to send the camcorder for servicing.

• Multi-AV cable is connected
When connected to your TV or VCR inputs, the LCD display on some models will turn off. Remove the A/V cable to resolve the problem

• Display option is turned off
Press the display button to turn the OSD on

AudioClick to Expand

No audio during playback / No effect on volume control

1 Check if the camcorder is in Play mode

Some camcorders have the ability to playback video in camera / record mode, however you will not hear audio in this mode. Change the power switch to Play mode and resume playback
2 Check speaker on/off function

Some models have a speaker on/off function in the menu. Ensure that the speaker has been turned on.

If there is still no audio during playback, it's possible that the disc you're trying to play is defective or has been damaged. Attempt to record a small segment on the same disc, speaking directly into the microphone and then attempt to playback in play mode. Attempt to playback another disc to determine if the problem is with the disc or the camcorder.

If you have checked the above settings and your camcorder still has no audio, the speakers on the camcorder may need to be replaced
Memory cardsClick to Expand

Card errors

For low speed cards, please record at a lower quality.

When you are using a lower write speed memory card, in an attempt to preserve every bit of the movie, the camcorder will forcibly stores the movie on the memory card and displays a warning: Low speed card, please record at a lower quality.

If you are unavoidably using a low speed memory card, lower the recording quality by one level from TV Fine to TV Normal or Web & Mobile to reduce the data size. Remember, the higher the quality setting, the bigger the data size and the faster the write speed you need.

For optimal performance of your camcorder, ensure to purchase a fast speed memory card that supports a write speed of at least 2MB/sec. This will allow you to record video smoothly and take multiple photos in rapid succession.

If you use a lower write speed memory card when recording a movie, the card may have difficulties storing the movie. You may even lose your movie file during recording.

We recommend to use the following memory card
• SDHC (Secure Digital High Capacity) memory cards with 512MB to 16GB of storage
• MMCplus memory cards with 512MB to 16GB of storage

You may also use some SD memory cards. However, SD cards over 2GB are not compatible with this camcorder.

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