What are the error codes for Samsung Active DualWash?

Last Update Date : Oct 21. 2019

If the Washing Machine fails to operate, an error code will appear on the display screen. Check the table below for more information:

Table

Code

Action

1C

The WaterLevel sensor is not working properly

• Check WaterLevel Sensor wire harness

• If the information code remains, contact our Call Centre for further assistance

Please note: When the Washing Machine displays 1C, it willdrain for 3 minutes and the POWER button is inoperative duringthis time

3C

Check the motor for operation

• Try restarting the cycle

• If the problem continues, contact our Call Centre for further assistance

4C

Water is not supplied

• Make sure the water taps are open

• Make sure the water hoses are not clogged

• Make sure the water taps are not frozen

• Make sure the Washing Machine is operating with sufficient water pressure

• Make sure that the cold water tap and the hot water tap are properly connected

• Clean the mesh filter as it may be clogged


Please note: When the Washing Machine displays 4C, it will drains for 3 minutes and the POWER button is inoperative during this time

4C2

• Make sure the cold water supply hose is firmly connected to the cold water tap. If it is connected to the hot water tap, the laundry may be deformed with some cycles

5C

Water is not draining

• Make sure the drain hose is not frozen or clogged

• Make sure the drain hose is positioned correctly, depending on the connection type

• Clean the debris filter as it may be clogged

• Make sure the drain hose is straightened all the way to the drain system

• If the information code remains, contact our Call Centre for further assistance

9C1

The electronic control needs to be checked (Over Voltage Error)

• Check the PCB and wire harness

• Check if power is supplied properly

• If the information code remains, contact our Call Centre for further assistance

9C2

Low voltage detected

• Check if the power cord is plugged in

• If the information code remains, contact our Call Centre for further assistance

AC6

Inverter Communication problem

• Check the Inverter PCB and wire harness

• If the information code remains, contact our Call Centre for further assistance

dC

Operating the Washing Machine with the door open

• Make sure the door is properly closed

• Make sure laundry is not caught in the door

HC

High temperature heating checK

• If the information code remains, contact our Call Centre for further assistance

If any error code keeps appearing on the screen, contact our Call Centre at 1800 7267864 (1800 SAMSUNG) for further assistance or request for a call back from our technical advisor.

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