What to do when Galaxy Watch is hot to touch during calls?

Last Update Date : Oct 01. 2018

When you make or receive calls for an extended period of time, or when using features/apps that require more power, the device and its battery may temporarily heat up due to increased battery consumption. This is normal and should not affect your Galaxy Watch’s lifespan or performance. 

Moreover Galaxy Watch supports additional bandwidth compared with previous watch model (Gear S3), so more Frequency Shift
Circuits in device were added. Those components consume more power and can cause temporarily heat up the Galaxy Watch.

If the Galaxy Watch overheats or feels hot for a prolonged period, do not use it for a while. If the overheat continues, visit a Samsung Service Centre for further assistance.

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Overseas

1800-7267864For other Products Enquiries

+65 69161261From Overseas

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us