Galaxy Buds3

CX

We're sorry to hear that you're experiencing an issue with your left bud sounding quiet, Cadz. This isn't what we'd expect to happen, and we're here to help. We'd initially like to recommend cleaning the microphone hole, speaker, and air duct using a clean, dry, and soft brush or a cotton swab. The following link contains many more steps to go through to get your Bud working as it should: https://www.samsung.com/uk/support/mobile-devices/low-or-poor-audio-quality-on-samsung-earbuds/ If the issue persists, please don't hesitate to reach out to our Support Teams, who are on hand and ready to help. We can go through more steps to get your Buds working, and we can arrange a repair for you wherever necessary. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ Many thanks for taking the time to review your Galaxy Buds3. Your feedback is very important to us, and we're confident that you will soon be back to enjoying the fantastic, crisp sounds, along with the top spec features such as Active Noise Cancelling. You have a fantastic Samsung ecosystem with your Buds3, your S24 Ultra, and your Gear Fit3, and we're always here to support you and to ensure that everything works perfectly smoothly for you. ^EW at Samsung Support

CX

We are disheartened to read that you are not happy with the Galaxy Buds3, which you received as a complimentary item for the purchase of 2 amazing Galaxy S25 and a fantastic Galaxy S25 Ultra, Hickle. It is our understanding that you don't find them comfortable and secure in your ears and that, although you have watched a video about how to wear them correctly, this issue is persisting. We would like to reassure you that the Galaxy Buds3 come with our new angular design, which has been meticulously crafted based on 3D ear data to check for wearability and comfort. Please follow this link, where you can find a useful step-by-step guide about how to wear these earbuds for the best experience: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOopvlq0lg1-Uaz16udo_A2K9Q8-tRtBWc0pwd8TP1HQ4FKdEAOBT If you need more assistance with this, please don't hesitate to speak to our friendly Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

CX

Thank you for your four-star feedback, Luke! We are pleased to see that you are enjoying the stylish design, seamless connectivity and advanced features such as 360 Audio on your Galaxy Buds3. However, we are sorry that you are not 100% satisfied with the sound. To ensure you get the perfect levels to suit your preferences, we recommend tweaking the sound using the equaliser within the Galaxy Wearables app. For more information, check out this link: https://spr.ly/6425qxhnS ^CR at Samsung Support

CX

We are thrilled to read that you decided to continue trusting the impressive technology and quality of our earbuds with the amazing Galaxy Buds3, Sandra! It is great that you found the perfect upgrade to your previous and still amazing Galaxy Buds Live with this fantastic product, and that you are finding it awesome. We are delighted that you like the sleek and all-new, open-type design, and that you are also impressed by its advanced sound quality. This fantastic product is built to deliver the ultimate Hi-Fi experience thanks to its powerful speakers, advanced AI technology and ergonomic shape. In addition to this, we are pleased that you are also happy with its advanced charging case, which doesn't just come in a convenient size to fit perfectly in your pocket, but it also holds charge by itself, so you can charge your earbuds on the go. Finally, we are glad that you are impressed by the seamless interaction between these earbuds and your phone, and that they have become your perfect companion at the gym. Enjoy! ^CL at Samsung Support

CX

We're absolutely delighted to see that you are loving your Buds3 as much as you are, so we appreciate your feedback. The great new is that they're not just a pretty package, as premium is built into every other part of them! As soon as you take them out of the case you'll be able to instantly connect them to any compatible device, so you can start enjoying them right away. The new design means that they're even more comfortable than ever, so you can enjoy them for as long as you'd like without them causing any discomfort to your ears, and thanks to the powerful battery, and quick recharge provided by the case, you'll get a true all-day performance from them. The sound has been remastered so that the speakers deliver crystal-clear clarity for anything that you want to be listening to, so you'll be able to enjoy everything like never before. ^DB at Samsung Support

CX

We are disheartened to read that the Galaxy Buds3 have not met your expectations overall because you don't find them comfortable and secure in your ears, with the sound quality and Active Noise Canceling (ANC) also not meeting your expectations, Petley. It is very important to ensure you are wearing your earbuds correctly for the devices to recognise the correct positioning of the microphones and speakers, which will dramatically affect the quality of sound as well as the Active Noise Canceling performance. Please don't hesitate to follow this link, where you can find a very useful guide about how to wear your Galaxy Buds3 correctly for the best results: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooQ-IvELKAGcNXSmwftITaKqUFMjRTJgA549ErKSoH6EUvpilOX We also appreciate that you prefer tapping the earbuds to control them rather than using the pinch and swipe features, and while we understand that this is entirely dependent on personal preferences, we would still like to share with you this link, which can be very useful: https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOopYOUDvFfkhvoeJf_m6GwrOEQ-3LJ2UF7HH3FZTxWW0ON1G5OTA If you need more help with making the most of your Galaxy Buds3, or have any questions, please also don't hesitate to speak to our Support Teams, who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Samsung Electronics

Değerli Müşterimiz, Daha fazla desteğe ihtiyaç duymanız halinde, https://www.samsung.com/tr/support/contact/ adresi üzerinden Canlı Destek kanalımıza bağlanabilir ya da 0850 644 77 11 numaralı hattımız üzerinden WhatsApp Destek kanalımızla iletişime geçebilirsiniz.

CX

We are sorry to read that the Galaxy Buds3 have not met your expectations overall because, although you are impressed by their durability, you noticed they do not fit in your ears comfortably, with the sound also not being good enough, Matty. It is very important to ensure that your earbuds are being worn correctly in your ears for their speakers and microphones to work optimally, as well as to enjoy the most comfortable and secure fit. Please follow this link, where you can find a useful step-by-step guide about how to wear your Galaxy Buds3 in your ears correctly and easily every time: How to Wear Galaxy Buds3 - https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooWW26_LZ5qzcrJwv0lG1qrSkjn-SqFr_hF2cLDZVdoRWfrGMUJ If you are still experiencing issues with this product after you followed the steps from the link above, please don't hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

CX

Congratulations on your new and impressive Galaxy Buds3, Kimo! The innovative angular design of this product has been meticulously crafted for the perfect fit, making it comfortable as well as perfectly secure in your ears, even when working out. Additionally, it is great that you are finding the convenient and different coloured lights very useful to distinguish the two earbuds for the most straightforward experience. Furthermore, we are delighted to read that you are also impressed by the advanced sound technology and speakers of this product, which deliver the ultimate Hi-Fi experience with every tune. Not only that but, as you mentioned, the Galaxy Buds3 also boast the enhanced ANC (Active Noise Canceling) feature, which limits background noise, so you can always stay focused on what matters, while also being aware of your surroundings. We also appreciate that you are still getting used to the new gesture functions to control the volume of your earbuds, and please check page 25 of the User Manual for an easy step-by-step guide about how to make the most of them: https://spr.ly/6420ovQk0 This impressive device will help you reach new heights of sound thanks to its revolutionary features, enhanced sound technology and premium design! ^CL at Samsung Support

Samsung Electronics

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Samsung Electronics

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Samsung UK Reviews Team

Thank you for taking the time to share with us this review about your experience with the Galaxy Buds3. We are glad to read that you are impressed with the superb sound quality these earbuds can deliver, and that you are also happy with their long-lasting battery and new lightweight design. Still, we appreciate that you have noticed they don't stay easily in your ears, and please follow this link to find an easy step-by-step guide about how to wear them comfortably and safely for the best experience: https://spr.ly/6426c2t3y. It is also great that you found it very easy to connect them to your amazing Galaxy phone, and that you have also been making the most of the Active Noise Canceling feature to be always focused on your calls. The Galaxy Buds3 are built to impress and make your life easier and happier with the ultimate Hi-Fi experience. ^CL at Samsung Support

Samsung Electronics

Değerli Müşterimiz, Daha fazla desteğe ihtiyaç duymanız halinde, https://www.samsung.com/tr/support/contact/ adresi üzerinden Canlı Destek kanalımıza bağlanabilir ya da 0850 644 77 11 numaralı hattımız üzerinden WhatsApp Destek kanalımızla iletişime geçebilirsiniz.

Samsung Electronics

Değerli Müşterimiz, Daha fazla desteğe ihtiyacınız olması durumunda bize 444 77 11 Samsung Çağrı Merkezi numaramızdan ulaşabilirsiniz.

CX

We are pleased to read that you are a long-time Samsung fan, and that you are overall happy with your new and amazing Galaxy Buds3, Ruby. It is great that, as soon as you unboxed them, you immediately liked the sleek and compact case, as well as the design of the earbuds themselves with Silver colour and the all-new angled shape. We are also glad that you are finding them very comfortable to wear, and that you are also impressed by the enhanced Active Noise Canceling feature. It is also our understanding that you have noticed they slip easily out of your fingers at times, and we recommend making sure your hands are always dry and clean when handling them for the best experience, especially when using gestures. In the meantime, we are delighted that you are making the most of these awesome earbuds, and that you are very happy with them. ^CL at Samsung Support

Samsung Electronics

Değerli Müşterimiz, Daha fazla desteğe ihtiyaç duymanız halinde, https://www.samsung.com/tr/support/contact/ adresi üzerinden Canlı Destek kanalımıza bağlanabilir ya da 0850 644 77 11 numaralı hattımız üzerinden WhatsApp Destek kanalımızla iletişime geçebilirsiniz.

CX

Thank you for taking the time to share with us this in-depth review about your experience with the Galaxy Buds3, Garf. We are sorry to read that, although you are happy with the lightweight design, comfortable fit and excellent sound quality of these earbuds, you are not finding the ANC (Active Noise Canceling) feature to be as easy to use and effective as your previous earbuds. We would like to reassure you that our new earbuds come with an improved ANC which ensures you can always focus on what matters while keeping unwanted noises out. The way to enable this feature on the Galaxy Buds3 is now even easier with the new gesture function, and you can find a guide on how to activate it on pages 27 and 28 of the User Manual: https://spr.ly/6422lEOt8 Please also make sure to be wearing your earbuds correctly for the best experience: https://spr.ly/6423lEOtD If you need more assistance with making the most of your earbuds, please don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6424lEOtE ^CL at Samsung Support

CX

It's superb to see that you're happy to fully recommend your Galaxy Buds3 to anyone looking for new buds, or upgrading their current set. The first impression that they've been giving all our customers has been extremely favourable, as they look stylish and premium. The two-tone grey makes them eye-catching, which is useful for those times when you forget to put them back in their case. The sound quality that they provide is where they really shine, though, as they'll ensure that you get deep bass and crisp quality, so that you'll be able to hear everything exactly as the creators intended. The beep that signals that you have correctly installed them in your ear means you'll always have them sitting in the most comfortable position, with less worry about them falling out. We're thrilled to see that you can't think of a single negative. ^DB at Samsung Support

Samsung

We are pleased to read that you are overall happy with the amazing Galaxy Buds3. It is great that you are impressed by their immersive and optimised sound quality, enhanced to the next level thanks to the new angled design and 11mm speaker, and that you made the most of them while gaming. Please also follow this link to check how to wear them correctly for the best comfort, which will also increase the effectiveness of the Active Noise Canceling feature: https://spr.ly/6425c2ecD We are also glad that you like the new and incredibly smart charging case as well as their long-lasting battery. The Galaxy Buds3 help you dive into the depths of sound with the best clarity! ^CL at Samsung Support

CX

Thank you very much for your review and your continued loyalty! We are thrilled to see how much you are enjoying the seamless connectivity of your new Buds3. Although you are not 100% satisfied with the shape, the quality audio, powerful battery and convenient, stylish charging case will provide you many years of enjoyment! ^CR at Samsung Support

Samsung Electronics

Değerli Müşterimiz, Olumlu geri bildiriminiz için teşekkür ederiz. Sizlere her zaman en kaliteli, en hızlı ve güvenilir hizmeti sağlamak birinci önceliğimiz. Mutluluğunuzun bir parçası olmak için çalışıyoruz.

Samsung Electronics

Değerli Müşterimiz, Daha fazla desteğe ihtiyacınız olması durumunda bize 444 77 11 Samsung Çağrı Merkezi numaramızdan ulaşabilirsiniz.

CX

We are sad to see you are not enjoying your Buds3, Adam. With Active Noise Cancellation and the new 11mm speaker with 1.5x amp-enhanced diaphragm, you will get the ultimate audio experience! Along with Bluetooth v5.4, you'll be connected smoothly easier than ever before! The massive 515 mAh case battery and 48 mAh bud battery, you'll get hours of fun listening to your favourite tunes! We appreciate your feedback regarding the fit, we do our best to make sure they fit all of our customers, however, all ears are different and can make this hard to achieve. We will pass your feedback on to help improve our services. ^LB at Samsung Support

CX

We are disappointed to see you are not enjoying your new Buds3. With thanks to the re-imagined design, engineered for incomparable sound, our all-new, open-type earbuds with a snug, angled fit to seal in sound, and with the awesome Active Noise Cancellation feature, immersive sound with Ultimate Hi-Fi and Galaxy AI, we know you will get an incredible audio experience! The new angular design will keep them secure in your ears better than ever before! Not to forget with the new 11mm speaker with a 1.5x amp-enhanced diaphragm, you won't be disappointed! Here is a great link to help you get the best sound possible: https://www.samsung.com/uk/support/mobile-devices/low-or-poor-audio-quality-on-samsung-earbuds/ You have swipe and pinch control gestures which will give you more capability to control your music and sound straight from your fingertips! We can assure you that you have not been scammed, and if you have any questions on how to make the most out of your Buds, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support