How to improve audio quality of the Galaxy Buds

If you have noticed that the sound quality of your Galaxy Buds has deteriorated after using them for a while, the solution may be as simple as just cleaning them. Another reason for poor audio quality can be if the wireless connection is interrupted due to the service provider's network. Make sure to keep the earphones away from electromagnetic waves. Finally, make sure that your Galaxy Buds and the other Bluetooth device are within the maximum Bluetooth range (10 metres). The distance may vary depending on the environment the devices are in.

Basic Maintenance

Always keep your Galaxy Buds clean and dry, making sure that there is no dirt or debris on them such as earwax, which can cause a noticeable decrease in audio quality. Removing an accumulation of residue also ensures that the battery charges properly and can restore audio quality if sound has become muffled.


  • Use a soft, dry cloth to clean the earbuds after use.
  • Keep the earbuds dry. Prevent liquid from contacting or entering the earbuds.
1 Remove the cushioning ear tips from the bottom of the ear buds.

Please note: Do not pull the ear tip excessively when you attach or detach it. The ear tip may tear.

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2 Use the brush to carefully remove any earwax or debris from the receiver.

Please note: Do not use excessive force while removing earwax or debris. The receiver may be damaged.

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3 Replace the ear tips.
Check that you are wearing them properly

Before you place the earbuds in your ears you should attach the proper ear tips and wing tips. Please check the following:


  • Check the direction of each earbud and put them in your ears with the wing tip facing upwards until they sit comfortably in your ears.
  • Adjust the earbuds by rotating them to the left or right to fit your ears.
  • Try a different size ear tip or wing tip if they do not fit comfortably in your ear. A tighter seal will improve the mic performance.
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Check the volume settings

When you experience a volume sound issue with your Galaxy Buds+ even though you set the volume to max on your connected mobile device, you can check the settings in the Galaxy Wearable app.


  • After setting the volume adjustment as a preset tap-and-hold feature from the Galaxy Wearable app, you can control the volume using the touchpad on your Galaxy Buds+.
  • If you are unable to hear sound or get an echo on your earbuds during a call, go back and adjust the volume settings of your earbuds through the Galaxy Wearable app.

Please follow the steps outlined below to adjust the volume.

Step 1. Launch the Galaxy Wearable app.
Step 2. Scroll down and tap on Touchpad.
Step 3. Tap Left or Right under Touch and hold touchpad > Select Volume down Volume up

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Please note:

  • If you select the volume adjustment feature as one side’s preset tap-and-hold feature, the other side’s preset tap-and-hold feature is also automatically set to the volume adjustment feature.
  • Make sure the software version of your Galaxy Buds+ is the latest version.
Adjust the sound settings

Once your earbuds are connected to the Galaxy Wearable app, on the app's Home screen you can select from six different equalizer presets and enjoy the same music with a different and unique sound. Drag the slider to change the settings from Normal, Bass boost, Soft, Dynamic, Clear or Treble boost. You can simply try out the options to find your preferred sound mode.

Please note: Equalizer is also available when you are using the Buds+ app on an iPhone 7 or later with iOS 10 or higher. 

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Activate Ambient sound mode

Ambient sound mode lets you hear your surroundings clearly while you are listening to music outdoors, so you can quickly detect any potentially dangerous situations.

Please note: During a call, ambient sound mode will turn off automatically. After a call, the mode returns to the previous state. If you notice that the sound is unexpectedly amplified like it is when ambient mode is activated, check to make sure that the earbuds or ear tips fit properly in your ears. If not, replace with ear tips that fit your ears.

Step 1. Launch the Galaxy Wearable app on your mobile device.
Step 2. Switch ON the Ambient sound.
Step 3. Drag the adjustment bar to adjust the ambient sound volume.

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If you would like to add extra volume, you can change settings on Labs to get the ambient sound volume to Extra high.

Step 4. Swipe to and tap on Labs > Switch ON the Extra-high ambient volume.
Step 5. Drag the adjustment bar to adjust the ambient sound volume to Extra high.

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Activate Ambient sound during calls

To improve transmitted sound to the opposite side during calls, it is recommended to enable Ambient sound during calls. By using this feature, you are able to hear your own voice more clearly, allowing natural vocal effort with both earbuds on. 


Step 1. Launch the Galaxy Wearable app on the mobile device.
Step 2. Advanced > Use Ambient sound during calls.

Automatic sound switching

There's time to time you may only want to wear one earbud in case someone needs to speak with you. Automatic sound switching on Galaxy Buds+ supports your sound settings with flexibility. The good news about using automatic sound switching is there are no settings to adjust. The Galaxy Buds+ will automatically switch the sound output to mono to stereo, based on how many earbuds are placed in the charging case. When you're using one earbud, make sure to place the other earbud in the charging case to avoid losing it and prevent battery drain.

Minimise sound lags

A sound lag is when the sound output on earbuds do not match what’s happening on your device's screen. There are several reasons why you may experience sound lags on your Galaxy Buds and Galaxy Buds+ when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection.


You can minimise the delay by limiting interference:

  • Move the devices closer together to help improve the connection.
  • Make sure there aren't any objects, metals, walls or people between the earbuds and other Bluetooth device.
  • Avoid using devices that may cause interference, such as other Bluetooth devices, microwaves, and wireless routers.


When using Galaxy Buds+, you can activate Gaming mode to minimize delays for synchronised gaming sound.


Step 1. Launch the Galaxy Wearable app, then tap "Labs".
Step 2. Tap the switch to activate "Gaming mode".

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