Galaxy Watch5 44mm (LTE)

CX

Thank you for taking the time to share with us this review about your happy experience with your amazing Galaxy Watch5 LTE. It is amazing to see that the powerful in-built Samsung BioActive sensor immediately recognised a high heart rate and rhythm while resting, which was a sign that further medical advice was needed to ensure your overall health and wellbeing was checked. We are also very glad to read that this fantastic watch has become the perfect companion for your daily life, keeping up with your daily tasks and needs as it sits comfortably on your wrist, and that you only take off when you need to charge it. This superb watch is the perfect piece of tech you need to keep track of your health and fitness goals, and to have a deeper insight of your quality of life. ^CL at Samsung Support

Samsung UK Reviews Team

We are sorry to read that you are not happy with your Galaxy Watch5 because, after 20 months of use, it is now not working correctly. It is also our understanding that your device was checked by our engineers, who confirmed that the issue was due to water present inside the watch, which deemed it out of warranty. While we appreciate that this situation is not ideal, we still recommend proceeding with having your device repaired, so you can make the most of its brilliant features and functions as soon as possible. Please contact our Support Teams again, who will be able to assist you further. For future reference, our contact details and opening times can be found on our Contact Us page here: https://spr.ly/6426gnG4q In the meantime, we would like to reassure you that all our products, including our watches, go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support

Samsung Support

We are absolutely thrilled to read how much you love your new Watch5 compared to your previous watch! With such a stunning, clear display, stylish and comfortable design and a wide range of app compatibility, it's easy to see why you're so impressed! Thank you for the five stars! ^CR at Samsung Support

Samsung Support

We are disheartened to see that you have yet to be able to make the most of your amazing Galaxy Watch5 as you are struggling to receive and send messages with it. We would love to assist you with this so you can fully enjoy the incredible smartness and autonomy of your watch. Please note that, if you are using an O2 eSIM with your watch, there are a few more steps you would need to take to send and receive messages correctly: 1) You need to be signed into your Samsung account. 2) The device needs to be left on and connected to WiFi. 3) Call and text on another device' needs to be activated in settings on your smartphone. This can be found under "Advanced Settings". If you experience issues with an O2 eSIM card, we recommend contacting your network provider for further assistance. We also recommend making sure your watch is fully up to date for maximum stability and updated features by heading to: Galaxy Wearable app from your mobile device > About Watch > Update watch software > Update now. We are confident this will be helpful. Nevertheless, if you require further assistance, please don't hesitate to contact one of our Support Teams who are always happy to help with great troubleshooting steps and solutions. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/3KqFW5Q ^CL at Samsung Support