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Downloads & ManualsExpand

User Manual

6.45 MB, pdf, ENGLISH(T-Mobile)

5 Jul, 2013

Other Manuals

  • User Manual

    6.78 MB, pdf, ENGLISH(Europe)

    5 Jul, 2013

    Quick Guide

    1.21 MB, pdf, ENGLISH(Europe)

    16 Aug, 2012

Software

  • SAMSUNG Kies (Mac),PC Sync

    Mac OS 10.5 ~ 10.7, 27.94 MB, dmg, MULTI LANGUAGE

    Version : 2.0.0.13023_10_1

    25 Feb, 2013

    SAMSUNG Kies,PC Sync

    Win XP/Vista/Win 7/Win 8, 64.89 MB, exe, MULTI LANGUAGE

    Version : 2.5.1.12123_2_7

    1 Feb, 2013

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  •  2 years ago

    Describe the issue

    Answers

     1 years ago

    It isnt s gettting ICS its going straight to Jellybean was meant to come out this week it is out on Portugal as we speak just check KIES it hopefully will be soon

    Describe the issue

     1 years ago

    it is not going to jellybean it is going to ice cream sandwich

    Describe the issue

  •  1 years ago

    anybody know when the ics update is being rolled out in the uk for the galaxy ace 2?

    Describe the issue

    Answers

     1 years ago

    i have a Galaxy ace 2 that was a week ago from last comment i would of think samsung would of given it a update by now to ice cream sandwich verson 4 becuse they updated Galaxy ace s2 the older verson of this phone

    Describe the issue

    Samsung E-Support 1 years ago

    Hi, There is no release date yet but please keep connecting to Samsung KIES to be notified of updates when available. Thanks.

    Describe the issue

  •  2 years ago

    Describe the issue

    Answers

     1 years ago

    Just updated my Galaxy Ace 2 and now you can zoom when taking photo's from x1 to x4 mag. 27/07/2013.

    Describe the issue

  • Billingham Don 2 years ago

    Describe the issue

    Answers

     2 years ago

    If you go onto the web via a pc and Google ring tones for I 8160, there are a number of sites with them on. I have added a couple to my phone which are free and good.

    Describe the issue

  • 1 Answers

    Screenc Capture

     2 years ago

    Home+power used to capture a screenshot, but stopped working today. Now I get "Unable to capture screen. Try again." It makes a noise as if it's working, but it's not. I've rebooted it, including removing battery for about a minute. v2.3.6 Gingerbread.

    Describe the issue

    Answers

    Samsung E-Support 2 years ago

    Hi, Please backup your phone using KIES and factory reset this phone before doing a KIES restore to fix this. Thanks.

    Describe the issue

  •  1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, First, you will need to download and install Samsung Kies to your PC/laptop from here; http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP. Connect the phone with your PC via the USB cable and open the Kies program. Your phone should then show on the main Kies screen. If you go to the 'Sync' menu you will then find the options to sync with Microsoft Outlook Thanks.

    Describe the issue

  •  1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, At present, we have no information regarding the Ace II receiving a software update. You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES. Thanks.

    Describe the issue

  • Owen Allan 1 years ago

    I received a text message which shows as an envelope icon in the top left hand corner of my phone, and as an item in the envelope icon but is not visible in my new message folder. When I try to open it through notifications it takes me to the compose a new message screen. I've also tried to delete it from the log but it still appears as a message waiting. Any suggestions on how to delete or remove the message permanently?

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi Owen, In an attempt to resolve this please go to; Settings > Application Manager > Swipe left twice to display a list of ‘All applications’ – Select BadgeProvider – then select clear data. When you have done this please restart your phone Thanks.

    Describe the issue

  •  1 years ago

    model number GT19100

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, To back up your data/files from your Ace II to your PC, please download Samsung Kies. The link below will let you download the program direct to your PC and also features a tutorial video http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP Thanks

    Describe the issue

  •  1 years ago

    Hi. I have installed jellybean on my ace 2 via kies with no issues, but my wifes ace 2 does not recognise jellybean as available. in KIES her phone number is visible in the ' tools - preferences - device' tab but not in the ' tools - firmware upgrage settings' tab. Any ideas?

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, Some SIM free Ace 2 handsets started to receive the 4.1.2 update from the 29th May 2013. Others - including those locked to certain networks - should receive the update in due course. Unfortunately, we have no definitive time frame for this roll out. We would recommend that you check Kies intermittently for the Jelly Bean 4.1.2 update. Thanks

    Describe the issue

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