Connection issues with Samsung earbuds

Software updating tips To ensure your software updates run smoothly, there are a few things you can do on your phone, tablet, or computer. If you have a Galaxy phone, first connect your Galaxy Buds series earbuds or Gear IconX earbuds to the Galaxy Wearable app on your phone or tablet, or on the PC manager software in order to check for updates. No

Play music from your Galaxy Buds Note: On iOS devices, you can connect your earbuds to the Buds app instead of the Galaxy Wearable app. The Galaxy Buds, Galaxy Buds2, Galaxy Buds2 Pro, and Galaxy Buds Pro are not compatible with the iOS Buds app and can only be connected directly through Bluetooth. Once your earbuds are set up, you can stream music

Gear IconX compatibility The Gear IconX earbuds are compatible with devices running Android OS 4.4 or later with at least 1.5 GB of RAM or more. You'll get the best experience when using the Galaxy Wearable app. It's compatible with phones and tablets running Android 5.0 and higher, and on devices running iOS 10 or higher. Some features won't appea

If you encounter issues updating the software on your Galaxy earbuds, such as the Galaxy Buds2 or Gear IconX earbuds, you may need to update the Galaxy Wearable app or the PC Manager software. However, the issues could also be caused by your network connection or outdated software on the device you're using to update the earbuds.

If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdate