To enroll in Samsung Rewards, you must create a Samsung Account and agree to the Samsung Rewards Terms & Conditions. There are multiple ways to enroll if you already have a Samsung Account: 1) You can enroll when you activate Samsung Members and tap Benefits > Samsung Rewards or tap My Page > Samsung Rewards by accepting the Terms of Conditions of Samsung Rewards 2) You can also enroll by visiting Samsung VIP Member stores. After logging in to your Samsung Account, you can find My Samsung > Rewards > enroll by accepting the Terms of Conditions of Samsung Rewards

No. Samsung Rewards registration and benefits are available through your "Samsung Account". Therefore, you must have a "Samsung Account" and enroll in Samsung Rewards by consenting to Samsung Rewards Terms & Conditions.

There is a limit of one Samsung Rewards Account per person or email address, regardless of whether more than one person uses the same email address.

You can check your Samsung Rewards status on Samsung VIP Member store > My Samsung > Rewards after you log in to your Samsung Account, or on Samsung Members App > Benefits > Samsung Rewards, or Samsung Members App > My Page > Samsung Rewards

Points are non-transferable for any reason.

Points are non-transferable for any reason.

Yes, Samsung Rewards is synced with your Samsung Account. As long as the same Samsung Account is used on Samsung VIP Member store and your Samsung devices, your Samsung Rewards Points will sync.

The Rewards Points are valid for up to 36 months

No.

Samsung Rewards Points are managed from your Samsung Account. Please check if you have logged in to your Samsung Account first. If you have already logged in to your Samsung Account, your points might have expired. For further assistance about points that have disappeared, you can contact our 24/7 customer support line at 8000 4726.

'You can receive notifications if you set them up using the following path on the device. Samsung Rewards Home > More > Settings> Notifications > Rewards > Turn "Show notifications" ON and "Other notifications" ON

If you cancel your earning activity such as cancellation of purchase, points may be negative when your balance is less than the points cancelled.

All points will be earned after you log into your Samsung Account and enroll as a Samsung Rewards member. For further assistance about earning rewards, you can contact our 24/7 customer support at 8000 4726.

Points are earned up to 14 days after the order is received. In case your points are not visible, in most cases, this is the result of not yet having met the purchase confirmation period and pending rewards will become active once the period is met.

For a qualified transaction, you will earn Points with a 1% value of the eligible purchase amount. 1% value can be changed according to internal policy.

Samsung Rewards Points are earned on the purchases made through the Samsung VIP Member store. In addition, certain products may be ineligible to receive the base reward either. Certain orders are not eligible for Rewards, including but not limited to those placed by resellers, third parties, or as the result of fraud. Samsung reserves the right to alter and modify benefits and exclusions at any time.

Your rewards value is based on the subtotal, excluding taxes and shipping.

Certain payment methods and order types do not earn Samsung Rewards Points. Payment methods ineligible to earn Samsung Rewards Points include redeemed rewards and Gift Cards. Concession orders also may not be eligible.

Samsung Rewards Points are calculated based on the order subtotal (excluding taxes and shipping, promotional payment methods, as well as any excluded items/products). For example, if you spend 1000 AED and pay 500 AED with a credit card, and 500 AED in Rewards, you will earn up to 1% in Rewards on the 500 AED paid with the credit card

There is no limit to the number of points earned and redeemed per day.

If you purchased as a guest, you will not earn Samsung Rewards points. Points will be earned if you log in to your Samsung Account and enroll in Samsung Rewards.

Samsung Rewards Points can be redeemed by purchasing of products through Samsung VIP Member store.

It may be that the total number of Samsung Rewards Points you have is not sufficient. The minimum number of points you can use are 10 points for purchasing at Samsung VIP Member store. For further assistance about redemption, you can contact our 24/7 customer support line at 8000 4726.

You can use a minimum of 10 points and a maximum of 50% of your points when you purchase products at Samsung VIP Member store

If an eligible product is returned for a refund after the Samsung Reward has been redeemed, the redeemed amount will be reversed after the returned product arrives at our warehouse without any problem.If you cancel your order before we send the product, the redeemed amount will be reversed within a few days of receiving a cancelled order.

The refund will be processed against the payment amount in credit card/cash/rewards points as allocated to each item

No, the Samsung Tiering Program does not apply to purchases made at the VIP Members Store, even if the customer is logged in with an eligible Samsung Account. The program is exclusively applicable to purchases made on samsung.com (https://shop.samsung.com/ae)

If you still have questions after reviewing our FAQs, please call our toll-free 24/7 customer support line at 8000 4726 to speak with a representative.

Samsung Rewards collects minimal user information in order to earn/redeem points when purchasing Samsung's service or products. Please visit our Privacy Page in order to request access to your information. https://www.samsung.com/ae/info/privacy/