TERMS AND CONDITIONS

"Qualifying Purchases" refer to completed orders made on Samsung online store (https://shop.samsung.com/ae/). Samsung Reward Points earned on applicable Samsung EPP stores, as well as orders that are returned, canceled or refunded orders (whether in whole or in part) are also excluded from Qualifying Purchases.

 

Participant can achieve a Tier Status at any point by spending the required cumulative amount on Qualifying Purchases as set in the table above. The Tier Status will remain in effect for the following 24 months from the date the Tier Status is assigned in accordance with the Tier Assignment Frequency (“Tier Assignment Frequency”). Participants must requalify for Tier Status at the end of the 24 month period. Participant’s Tier Status is based on the highest qualifying Tier for which the Participant qualifies. For example: If a Participant reaches 10,000 AED cumulative spend on 1 January 2024, the Participant will be assigned a “Gold” Tier Status on 10 February 2024 and will maintain such Tier Status for the next 24 months until 9 February 2026 (unless a higher Tier is achieved). Where a higher Tier Status is achieved during the 24 month period, a new 24 month period will commence from the date that the higher Tier Status is assigned in accordance with the Tier Assignment Frequency. The Participant’s Tier Status at the conclusion of a 24 month period will be re-determined based on the cumulative spend during that 24 month period.

 

g. Tier Assignment Frequency: The Tier Status evaluation period closes on the last day of each month at 23:59.59 (GST) (Monthly Evaluation Period). If the Participant has achieved a new Tier Status by the Monthly Evaluation Period, the Participant’s Tier Status will be assigned or adjusted on or around the 10th day of the following month. Tier Assignment Frequency may also be assigned or adjusted on a date other than the 10th day of the month due to launches, selected events or promotions and/or any other unforeseen circumstances.

 

h. Bonus Rewards Points and other Tier benefits: Samsung may from time to time offer bonus Rewards Points promotions or other Tier benefits. Any changes to Rewards Points earn /redemption rate(s) and/or other Tier benefits will be as amended in the terms and conditions of the applicable promotion(s).

 

i. Upgrade Bonus Rewards Points: Participants will be awarded Bonus Rewards Points based on their Tier Status movement “Tier Status Movement” as per below mentioned table.

 

Tier Status Movement	Upgrade Bonus Rewards Points awarded
Blue to Gold	10,000 Points
Gold to Platinum	5,000 Points
Blue to Platinum	15,000 Points

 

j. Payments. Payments means the total cash amount paid by the Participant after deduction of taxes, service charges at participating online categories to earn Rewards Points.

 

k. Redemption. Redemption means when a Participant exchanges the Rewards Points in return of a potential discount on Samsung products available online on the Samsung online e-store.

The Rewards Points redemption is not allowed on standalone Samsung Care+ purchases on the Samsung online e-store. Effective 1st of January 2025, the maximum redemption can be up to 50% of the purchase price using your reward points.

 

l. Uncredited Rewards Points. In case the Rewards Points are not reflected into the Rewards Account, the Participant can claim it through the official Samsung customer support channel at 800-SAMSUNG (7267864) and the missing Rewards Points must be credited to the Rewards Account within seven (7) to up to ten (10) working days from the date of the registration of the complaint with Samsung customer support.

 

m. Rewards Points Conversion and Transfer

1.       Points Transfer – Eligibility and Availability

(a)    Where a Participants has accrued Rewards Points in multiple countries, these sit within separate Rewards Accounts for each country, each overseen by the Samsung Electronics subsidiary which operates Samsung Rewards Program in that country.

(b)   Participants may transfer Rewards Points from one Samsung Rewards Program to another (a “Conversion”, “Transfer”). In order to use the Transfer feature, Participants must:

                                                   i.      Have registered two active Samsung Rewards Accounts: a sending account (“Sending Account”) in one Samsung Rewards Program from which the points are being transferred, and a recipient account (“Recipient Account”) in another Samsung Rewards Program to which the Rewards Points are being transferred

                                                 ii.      Have registered the Sending Account and Recipient Account to the same Samsung Account

                                                iii.      Have at least one (1) Rewards Point in the Sending Account.

(c)    These Terms and Conditions apply to any Transfer from any Rewards Program outside the Territory to Participant’s Recipient Account within the Territory.

(d)   Participants can only Transfer Rewards Points between their own Rewards Accounts. It is not possible to Transfer or send Rewards Points to or receive Rewards Points from another person or Samsung Account.

(e)   Participants can request Transfer in the Samsung.com My Page and Rewards Program home page for any Rewards Program in which they have a Rewards Account. Please note that cross-border feature is not applicable on Samsung EPP stores. Participants can also view their Samsung Rewards history, including details of previous Transfers, on these pages.

2.       Conversion Methodology

(a)    Samsung Rewards Points are worth different amounts for each Rewards Program. This reflects different Rewards Points earning and redemption rates and prices of Samsung’s products. Prior to any Transfer, the Rewards Points balance, and amount of points selected for transfer from the Sending Account, must first be converted into the equivalent Points value for the Recipient Account.

(b)   The Rewards Points value conversion rate (the “Conversion Rate”) for the proposed Transfer will be shown on screen, alongside the number of Rewards Points being transferred and starting and finishing account balances for both the Sending Account and Recipient Account. Participants are able to review the Conversion Rate and number of points to be credited to the Recipient Account before confirming the Transfer.

(c)    Samsung determines the Conversion Rate at its own discretion, based on the average internal exchange rate used for the preceding month for the currencies used by the Sending Account and Recipient Account. Samsung reserves the right to update the Conversion Rates more frequently, or to adapt the methodology to reflect changing circumstances.

(d)   If the calculation of the points value in the Recipient Account results in a fraction of a Rewards Point, then the value of the Transfer will be rounded to the nearest full Point. 

(e)         Transferred Points will be displayed in the Recipient Account immediately. Participants should contact customer service if a Transfer is unsuccessful, or they believe there has been an error in the Transfer calculation.

(f)     Rewards Points Transfer between the Sending Account and the Receiving Account do not impact the Participant Rewards Points Tier Status.

(g)     Upon Conversion from Sending Account to Receiving Account and regardless of how many Rewards Points Participant have Transferred, the Tier Status is calculated based on the Qualifying Purchases in the Receiving Account.

3.       Miscellaneous

(a)    Rewards Points subject to a Transfer retain the expiration date they held in the Sending Account.

(b)   A request to Transfer Rewards Points cannot be cancelled or withdrawn. However, it is possible to re-convert Rewards Points by requesting a reverse Transfer, subject to the restrictions on excessive or fraudulent Transfers set out in section “4. Restrictions on Transfers” below.

(c)    Participants are responsible for managing any personal tax liabilities or obligations arising from the transfer of Rewards Points.

(d)   Samsung does not offer a currency exchange service. The Samsung Rewards Transfer feature is offered as convenience to Participants, enabling them to combine and spend points earned from multiple Samsung Electronics companies. For the avoidance of doubt, the Rewards Points Conversion Rate does not represent or reflect current market exchange rates.

(e)   Each Samsung Rewards Program is subject to its own set of Terms. While the terms and conditions applying to the Transfer feature should be consistent, in the event of any discrepancy, the Terms applying to the Recipient Account shall take priority. For the avoidance of doubt, the same Conversion Rate is used for each pair of Rewards Programs.

4.       Restrictions on Transfers

(a)    Some Rewards Points may not be eligible for Transfer. For example, Rewards Points granted as part of a country-specific promotion or earning opportunity may be non-transferable. Any such restrictions will be explained on your Samsung Rewards Account page.

(b)   Rewards Points Transfer is currently applicable between Rewards Programs where it is available.

(c)    Samsung may restrict the Transfer of Rewards Points between particular Samsung Rewards Programs on the basis of any legal requirements, in which case Samsung will notify you of the exclusions on the Samsung Rewards homepage.

(d)   Participants may be prevented from requesting Transfers if Samsung has reason to suspect that a Transfer request, or any previous transfers, are fraudulent, or aimed at gaming the conversion rates to artificially increase the overall points balance and obtain a foreign exchange profit, rather than redeem the Points through the Recipient Account. Samsung may prevent a Participant from executing multiple International Samsung Rewards Transfers in a short period of time, including repeated small transfers and reversed transfers without any redemptions, as this may compromise the system or cause Samsung to incur significant costs

(e)   Samsung will not be held liable for any Rewards Points Conversion, as well as during any re-Conversion. 

 

5. Limitation of Liability

a. Samsung, and its subsidiary, affiliate, and related companies, and each of its and their respective officers, directors, employees, shareholders, agents and promotional and advertising agencies, successors, assigns (collectively the “Released Parties") are not responsible for any printing or computer error, omission, interruption, irregularity, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alteration of Program materials or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions of any kind, or inaccurate transmission of Program information due to technical problems or traffic congestion on the internet, at any web site or any combination thereof. In the event that the Samsung Members App and/or Samsung Wallet App and/or the Rewards Program is temporarily corrupted and suspended, a notice of such will be provided and the Participants will be advised to (1) not redeem the Rewards Points until such time that the Program, as originally intended, may be resumed and (2) that qualified transactions during this time period completed will not generate Points for the Participant.

 

b. By participating in the Program, each Participant accepts all responsibility for, and hereby releases and agrees to indemnify and hold harmless Samsung and their Released Parties from and against any claims, liabilities, damages, or expenses that may arise from actions taken by such Participant and/or Participant’s participation in the Program, or for any harm or injury caused by any third party.

 

c. Released Parties are not responsible for any products or services offered in the Rewards Catalog other than those manufactured by Samsung, including any implied warranty of merchantability or fitness for a particular purpose and implied warranties arising from course of dealing or course of performance.

d. As a condition of participating in the Program, Participant agrees that, except where prohibited, any and all disputes, claims and causes of action arising out of, or connected with, the Program or any item purchased therein shall be resolved individually with Samsung and/or third party (if any).

 

e. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of a competent jurisdiction, such provision shall be severed from the remainder of these Terms and Conditions, which will otherwise remain in full force and effect.

 

6. General Terms and Conditions

a. Samsung reserves the right to suspend or discontinue the eligibility of any person who uses, or, in the case of suspension, is suspected of using, the Program in a manner inconsistent with these Terms and Conditions or any federal or state laws, statutes or ordinances. In addition to suspension or discontinuance of the Program eligibility, Samsung shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.

 

b. The Samsung Rewards Program Terms and Conditions is governed by the laws of the country where the Participant resides within the Territory. Any dispute of whatever nature, which is directly or indirectly related to these Terms and Conditions, shall be governed by the laws of the country where the Participant resides within the Territory, and shall be resolved by the competent courts in the country where the Participant resides within the Territory. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, Participant’s rights and obligations, or the rights and obligations of Samsung in connection with the Program, shall be governed by, and construed in accordance with the laws of the country where the Participant resides within the Territory.

 

c. Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Samsung reserves the right to seek damages from any such person to the fullest extent permitted by law.

 

d. The Program is provided to individuals only. Corporations, associations, including school organizations, or other groups may not participate in the Program.

 

e. All questions or disputes regarding the eligibility for the Program, and/or its availability, and its Terms and Conditions will be resolved by Samsung in its sole discretion.

 

f. Samsung is not responsible for any incorrect or inaccurate information supplied by Participants while participating in the Program.

 

g. Participants are responsible for maintaining their contact information associated with their Samsung Account ID updated.

 

h. The Program is subject to all applicable laws and regulations and Participants shall comply with all applicable laws and regulations.

 

i. Samsung shall be entitled at its sole and absolute discretion to terminate or modify the Program or to modify, vary, delete or add to any of these Terms and Conditions at any time.

 

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