What to do if an unknown sign in or hacking attempt is found
Last Update date : 2024-04-18
When you use your Samsung account, you can detect suspicious activity that you did not approve. Below, learn more about what to do if you find any unauthorized actions in your account.
First, check your Samsung account’s activity.
If you find any of the following information in your account, this could mean your account is being used by someone else.
1
A new sign-in notification email when you did not sign in.
2
Any changes in your settings.
3
Any activity in your account that you did not initiate.
4
Any unknown activity in any of the services you use. For example:
- Cloud data: Look for any backup, sync, or delete operations you did not initiate.
- Galaxy Store / Galaxy Themes: Look for any unknown purchases or deleted purchase histories.
How to check for unauthorized activity from your mobile device:
1
Step 1. Go to device settings and tap your Samsung account profile.
![Settings App, Samsung account profile]()
2
Step 2. Tap “Devices” to check if there is any action in your account that you did not authorize.
![Samsung account profile Tap Devices]()
How to check for unauthorized activity from the Samsung Account website:
1
Step 1. Go to the Samsung Account official website and sign into your account.
![sign in via Samsung Account official website]()
2
Step 2. Go to your Samsung account profile and select the “Security” tab.
![Samsung account profile Tap Security]()
3
Step 3. Go to “Recent account and activity”, click the right arrow to review your account activity.
![Recent account and activity right arrow]()
If you think your account was compromised, follow these steps to enhance your account security:
1
Change your password immediately. Your password must always be a strong new password and you should change it regularly. Do not use the same password for other services.
2
Set up the two-step verification as follows:
- Mobile devices: Go to device settings and tap “Accounts and backup”. Select “Manage accounts”, tap Samsung account, click “My profile”, select “Security and privacy” and tap “Two-step verification”.
- Samsung Account website: Visit the Samsung Account website and sign in with your Samsung account. Go to "Security" and tap "Enable the Two-step verification".
Note: If you have any questions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
Thank you for your feedback!
Please answer all questions.