Samsung Door-to-Door Service
Service That Comes to You
Sit back, we’ll handle it.
From pickup to repair and delivery, your device is our priority.
Our Process
Expert Service, From Door to Door.
Seamless Free Pickup
Doorstep pickup with no store visit needed.
Priority Repair
Repaired at our certified service center.
Secure Delivery
Safely delivered back to you after service is completed.
Get support through our call center or live chat and we’ll get the request done for you.
In-Warranty Repair Support
If your device is within 1 year from activation and eligible under Samsung warranty terms, you can request complimentary door-to-door repair support after validity is confirmed.
Out-of-Warranty Support Galaxy Expert Care
If your device is out of warranty, physically damaged, or beyond 1 year from activation, you can still use complimentary pickup and delivery service through eligible purchase on Galaxy Expert Care.
FAQ
Frequently Asked Questions
Is the pickup and delivery service free?
A. Yes. Complimentary pickup and delivery is available for eligible repair requests.
How do I request in-warranty repair support?
A. Please contact 800-SAMSUNG, Samsung.com Live Chat, or Samsung WhatsApp.
B. Click on Book and Repair on our support page, log in to your Samsung Account, go to the Products page, register the product if it is not already registered, then click on Support and choose the support needed.
How do I request out-of-warranty repair support?
A. Please visit the Galaxy Expert Care page on Samsung.com and review the applicable purchase options.
Are all devices and damages covered?
A. Service availability may vary depending on model eligibility, damage type, damage severity, and applicable service conditions.
* Complimentary pickup and delivery is available for eligible repair requests only.
* In-warranty support is subject to warranty validity confirmation.
* Out-of-warranty support is subject to applicable Galaxy Expert Care conditions.
* Additional terms and conditions may apply.
