- SMARTPHONES & TABLETS
- SMART TVS
- FREQUENTLY ASKED QUESTIONS
SMARTPHONES & TABLETS
What is Remote Service?
Samsung Remote Service enables one of our specially trained technicians to remotely view
and control your Samsung TV and smartphone to directly help you with your product.
Remote Service can provide
• Help setting up a Google and Samsung account
• Software and app updates
• Backups & factory resets
• Help with setting up email
accounts and day-to-day tasks
Remote Service advantages
• Bespoke and direct assistance as
if you were with a technician
• Optimised device settings and advice
on how to use features
• All steps are shown live on-screen
Remote Service requirements
• Your device is running a minimum
of Android 2.4.
• Your device has a stable internet connection
• Your device has the Smart Tutor app
installed from the Google Play Store
How do I use Remote Service
Privacy Functions
SMART TVS
What is Remote Service?
Samsung Remote Service enables one of our specially trained technicians to remotely view
and control your Samsung TV and smartphone to directly help you with your product.
Remote Service can provide
• TV Diagnosis
• Customize the TV setting for you (Picture, Sound, etc.)
• Back Up and Restore
• Resetting TV to factory default
• Install Latest Firware
• Managing Smart Hub
Remote Service advantages
• Bespoke and direct assistance as
if you were with a technician
• Optimised device settings and advice
on how to use features
• All steps are shown live on-screen
Remote Service requirements
• Smart TV starting with E-series and with Remote Service capability
found in settings menu.
• Your device has a stable internet connection (8Mbps)
• Service is available in your country