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Reset the Smart Hub on a Samsung TV

Last Update date : 2024-01-08

For Samsung Smart TVs, the intelligent menu system is called the Smart Hub. You have access to all of your TV's features through the Smart Hub, and you can even download apps and games and browse the internet. You can do a Smart Hub reset if you think your Smart Hub has too many installed apps or if you simply wish to restart the Smart Hub.

Every downloaded app is initialized when the Smart Hub is reset. All Smart Hub settings will return to their factory defaults, and user accounts and settings will be deleted from the apps. Please click here to reset your password if you've forgotten your Samsung account password. As you cannot reset the Smart Hub when inside the Smart Hub or an app, make sure your TV is set to live TV or has an HDMI input.

2022 Model TVs

1 Click the Home button on your remote control and then navigate to the settings.

2 Navigate to Support, and then go to Device Care.

3 Select Self Diagnosis at the bottom of the screen.

4 Find and choose Reset Smart Hub and enter the PIN for your TV

2020 & 2021 Model TVs

1 Press the Home button on your remote control to bring up the Smart Hub and then select Settings.

2 Navigate to Support and then select Device Care.

Device Care. Second option on the list in Support.

3 Select Self Diagnosis from the bottom of the screen.

Self Diagnosis option located at the bottom of the screen, second option.

4 Choose Reset Smart Hub.

5 Enter the PIN for your TV.

Note: The default PIN is 0000.

6 Your Smart Hub has now been reset.

Note: You will lose access to your Samsung Account and any installed apps if you reset the Smart Hub. Additionally, all pre-installed apps will be removed by doing this.

2016 - 2019 Model TVs

1 Press the Home button on your remote control to bring up the Smart Hub and then select Settings.

2 Scroll down and select the Support icon and select Self Diagnosis.

3 On the Self Diagnosis page, scroll down and select Reset Smart Hub. Once you have done that, a pop up box will appear asking for you to enter the PIN. If you have not set a PIN for your TV, the default PIN is 0000.

Note: For further assistance, please contact us.

_{*The features mentioned can be available on specific models. Please refer to your user manual for more information.}

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