How to reset Smart Hub on a Samsung TV

How to Reset the Smart Hub on a Samsung TV

Resetting the Smart Hub on your Samsung TV restores it to factory defaults, clearing all installed apps, user accounts, and settings. This process can help resolve performance issues, app crashes, or connectivity problems within the Smart Hub interface.

1. Why Reset the Smart Hub?

Resetting the Smart Hub is useful in several scenarios:

- Improving Smart Hub performance after slowdowns or crashes

- Removing corrupted app data or login issues

- Preparing the TV for resale or transfer of ownership

- Resetting after failed app installations or updates

2. Supported Samsung TV Models

The Smart Hub reset procedure varies depending on your TV model. This guide covers models from 2012 to 2019, including:

- 2016–2019 Samsung Smart TVs

- 2015 J Series

- 2014 H Series

- 2013 F Series

- 2012 E Series

3. Steps to Reset the Smart Hub

Follow these steps based on your TV model:

1. 2016–2019 Models: Go to Settings > Support > Self Diagnosis > Reset Smart Hub.
2. 2015 J Series: Press Menu > Smart Hub > Reset Smart Hub.
3. 2014 H Series: Navigate to Menu > Smart Features > Smart Hub Reset.
4. 2013 F Series: Select Menu > Smart Hub > Smart Hub Reset.
5. 2012 E Series: Press the Smart Hub button on the remote > Tools > Settings > Reset.

Note: The default PIN is 0000. Enter this code when prompted.

4. Additional Things to Check

Before resetting, ensure your TV is not in the Smart Hub or an app. Switch to live TV or an HDMI input. If you forget your Samsung account password, visit the Samsung account recovery page.

5. When to Contact Support

If the reset option is missing or the process fails, contact Samsung Support for further assistance. This may indicate a deeper software issue requiring professional help.

Related Samsung Support Topics

• How to troubleshoot Samsung TV app issues

• How to update Samsung TV software

• How to recover a Samsung account password