What to do when the TV shows physical damage?

Last Update date : 2023-01-25

Samsung takes pride on it's product design. However, accidents that causes the product to break can lead to the voiding of the Samsung Warranty.

Such issue can be considered as mishandling and can be confirmed by a Samsung Service Engineer.

Example of broken panel

An example of mishandled TV with broken screen

Note :

  • Physical damage is not covered under Samsung Warranty.
  • Replacement of physical damage part will incur labor and part cost as per company warranty policy.
  • We recommend you get repair estimate cost before you proceed with the replacement.
  • Need help for broken screen on your Galaxy phone or Samsung TV? Click here to learn about screen repair cost.

To verify the problem and to book for a service repair, please call our Samsung contact center and our helpful agents will be there to assist you to arrange for service appointment.

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