Bespoke AI Jet Bot Combo™ Dampf

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VR7MD97714G/GE

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Funktionen

Highlights

AI-gesteuerte All-in-One-Reinigung – inklusive Dampf

Moderne AI-Funktionen für ein sauberes Zuhause

Intelligente AI-Objekterkennung

Dank AI-Objekterkennungstechnologie kann der Bespoke Jet Bot Combo™ Menschen, Haustiere und verschiedene Objekte**, einschließlich schwer erkennbarer Gegenstände, identifizieren* sowie diverse Räume*** klassifizieren. Er registriert auch Flecken und reinigt den verschmutzten Bereich dementsprechend gründlich****. Und sobald der Bespoke Jet Bot Combo™ einen Teppich erkennt, entscheidet er, ob er die Wischpads anhebt oder sie an der Reinigungsstation ablegt*.

Jet Bot Combo AI Steam+ scans the living room, detecting objects sequentially: slippers, book, cable, carpet, and a stained area on the floor. Jet Bot Combo AI Steam+ scans the living room, detecting objects sequentially: slippers, book, cable, carpet, and a stained area on the floor.
* Basierend auf unserem Deep Learning-Modell, das mit einem vordefinierten Datensatz trainiert wurde und möglicherweise unvollständige oder falsche Informationen liefert. Unserem Lernmodell können von Zeit zu Zeit neue Datensätze hinzugefügt werden, um seine Genauigkeit zu verbessern.
** Die Objekterkennung kann durch die Form eines Objekts oder die Umgebungsbedingungen beeinträchtigt werden. Es können nur bestimmte Objekttypen erkannt werden. Beispielobjekte: Klimaanlage (Standgerät), Kühl-/Gefrierkombination, BESPOKE (Kühl-/Gefrierkombination / Geschirrspüler), TV-Gerät, Waschmaschine / Trockner, Luftreiniger, AirDresser, Sofa, Bett, Bücherregal, Tisch, Tierkot, Stromkabel, Handtuch / Socken, Tasse, Glas, Flasche, Schüssel, Vase, Bodenmatte, Teppich, Garderobe, Schuhe, Standfuss, Waage, Verlängerungskabel, Möbel mit Querstreben, Möbelbeine, Rollstuhl, Fellknäuel, Smartphone-Kabel, Schmutzflecken, Türschwelle und Türeingang. Die Fleckenerkennung muss zuvor in der SmartThings-App aktiviert werden. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
*** Es können nur bestimmte Räume erkannt werden. Beispielräume: Küche, Wohnzimmer und herkömmlicher Raum. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
**** Ein verschmutzter Bereich ist definiert als ein fester, farbiger und undurchsichtiger Fleck, wie z. B. ein eingetrockneter Saftfleck, mit einer Größe von 4 cm x 4 cm oder größer. Die Fleckenerkennung kann durch die Größe des Flecks oder die Umgebungsbedingungen des Bodens, wie z. B. das Bodenmuster, beeinflusst werden. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Präzisere Navigation, effizientere Reinigung

AI-Objekterkennung*

Mit dem Bespoke Jet Bot Combo™ wird dein Zuhause gereinigt, ohne dass du vorher jeden Raum auf Hindernisse überprüfen musst. Mit Hilfe des AI DNN**-Modells und einer Kamera identifiziert der Saug- und Wischroboter verschiedene Objekte***, darunter Menschen****, Haustiere***** sowie schwer erkennbare Gegenstände, und reinigt entweder um sie herum oder meidet sie. Außerdem kann der Bespoke Jet Bot Combo™ verschmutzte Bereiche erkennen und reinigen sowie verschiedene Räume****** klassifizieren.

Jet Bot Combo AI Steam+ scans the room and detects objects sequentially: carpet, cable, slippers, and pad. It avoids cable and slippers in front of it by maneuvering between them. Jet Bot Combo AI Steam+ scans the room and detects objects sequentially: carpet, cable, slippers, and pad. It avoids cable and slippers in front of it by maneuvering between them.
* Basierend auf unserem Deep Learning-Modell, das mit einem vordefinierten Datensatz trainiert wurde und möglicherweise unvollständige oder falsche Informationen liefert. Unserem Lernmodell können von Zeit zu Zeit neue Datensätze hinzugefügt werden, um seine Genauigkeit zu verbessern.
** AI Deep Neural Network.
*** Die Objekterkennung kann durch die Form eines Objekts oder die Umgebungsbedingungen beeinträchtigt werden. Es können nur bestimmte Objekttypen erkannt werden. Beispielobjekte: Klimaanlage (Standgerät), Kühl-/Gefrierkombination, BESPOKE (Kühl-/Gefrierkombination / Geschirrspüler), TV-Gerät, Waschmaschine / Trockner, Luftreiniger, AirDresser, Sofa, Bett, Bücherregal, Tisch, Tierkot, Stromkabel, Handtuch / Socken, Tasse, Glas, Flasche, Schüssel, Vase, Bodenmatte, Teppich, Garderobe, Schuhe, Standfuß, Waage, Verlängerungskabel, Möbel mit Querstreben, Möbelbeine, Rollstuhl, Fellknäuel, Smartphone-Kabel, Schmutzflecken, Türschwelle und Türeingang. Die Fleckenerkennung muss zuvor in der SmartThings-App aktiviert werden. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
**** Der Bespoke Jet Bot Combo™ erkennt einen Menschen nur anhand allgemeiner visueller Indikatoren und kann keine einzelnen Personen identifizieren. Die Erkennungsmöglichkeiten können eingeschränkt sein, wenn der gesamte Körper einer Person nicht zu erkennen ist. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
***** Es können nur Hunde und Katzen erkannt werden. Der Bespoke Jet Bot Combo™ erkennt ein Haustier nur anhand allgemeiner visueller Indikatoren und kann keine einzelnen Haustiere identifizieren. Die Erkennungsmöglichkeiten können durch die Körperhaltung oder Position eines Haustiers eingeschränkt sein. Die Fähigkeit, ein Haustier zu erkennen, kann je nach Tierart und Wohnumgebung variieren. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
****** Es können nur bestimmte Räume erkannt werden. Beispielräume: Küche, Wohnzimmer und herkömmlicher Raum. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Raumaufteilung? Kann ich!

Räumliche AI

Lass den Bespoke Jet Bot Combo™ dein Zuhause kennenlernen. Mit Hilfe der Spatial AI-Technologie erkennt der Saug- und Wischroboter nicht nur Objekte, sondern auch Geräte und Möbel* und zeigt sie auf einer Karte an, während er ihre Position dort markiert. Außerdem erstellt der Bespoke Jet Bot Combo™ automatisch einen digitalen Grundriss und schlägt Namen für jeden identifizierten Bereich** vor.

* Die Objekterkennung kann durch die Form eines Objekts oder die Umgebungsbedingungen beeinträchtigt werden. Es können nur bestimmte Möbel und Geräte erkannt werden. Beispiele: Klimaanlage (Standgerät), Kühl-/Gefrierkombination, BESPOKE (Kühl-/Gefrierkombination / Geschirrspüler), TV-Gerät, Waschmaschine / Trockner, Luftreiniger, AirDresser, Sofa, Bett, Bücherregal, Tisch, Möbel mit Querstreben, Möbelbeine und Rollstuhl. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
** Es können nur bestimmte Räume erkannt werden. Beispielräume: Küche, Wohnzimmer und herkömmlicher Raum. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Erkennt und beseitigt Flecken automatisch

Tiefenreinigung für verschmutzte Bereiche

Ein einfaches, gründliches Reinigungserlebnis: Die Tiefenreinigung für verschmutzte Bereiche nutzt AI-Objekterkennungstechnologie, um verschmutzte Flächen auf dem Boden zu erkennen**. Wenn der Bespoke Jet Bot Combo™ einen Fleck registriert, fährt er zur Clean Station™ Steam+ zurück, um die Wischpads mit Hochtemperatur-Dampf und Wasser zu erhitzen. Anschließend kehrt er zum verschmutzten Bereich zurück und reinigt erneut.

Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner. Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner.
Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner. Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner.
Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner. Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner.

Deine Teppiche bleiben stets trocken und sauber

AI Floor Detect***

Dank des smarten Features „AI Floor Detect“ kann der Bespoke Jet Bot Combo™ verschiedene Bodenarten erkennen***. Er unterscheidet zwischen Hart- und Teppichböden und passt daraufhin automatisch seine Saugleistung an, um auch tiefliegenden Staub in Teppichen mühelos zu beseitigen. Zudem verhindert AI Floor Detect, dass Teppiche durch feuchte und schmutzige Wischpads verunreinigt werden. Sobald der Bespoke Jet Bot Combo™ einen Teppich erkennt, entscheidet er, ob er die Wischpads anhebt oder sie an der Reinigungsstation ablegt.

Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
  • * SmartThings Labs testet frühzeitig neue und nützliche Funktionen, die für die Benutzerfreundlichkeit entwickelt wurden. Die wichtigsten Funktionen der Tiefenreinigung für verschmutzte Bereiche, wie z. B. die Fleckenerkennung an sich oder die Genauigkeit, können variieren.
    ** Ein verschmutzter Bereich ist definiert als ein fester, farbiger und undurchsichtiger Fleck, wie z. B. ein eingetrockneter Saftfleck, mit einer Größe von 4 cm x 4 cm oder größer. Die Fleckenerkennung kann durch die Größe des Flecks oder die Umgebungsbedingungen des Bodens, wie z. B. das Bodenmuster, beeinflusst werden. Die Fleckenerkennung muss zuvor in der SmartThings-App aktiviert werden. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
    *** Basierend auf unserem Deep Learning-Modell, das mit einem vordefinierten Datensatz trainiert wurde und möglicherweise unvollständige oder falsche Informationen liefert. Unserem Lernmodell können von Zeit zu Zeit neue Datensätze hinzugefügt werden, um seine Genauigkeit zu verbessern.

Kann selbst kleinen Hindernissen ausweichen

Obstacle Avoidance* mit einem Active Stereo 3D-Sensor

Für eine effiziente und gründliche Reinigung musst du nicht unbedingt aufgeräumt haben. Der Bespoke Jet Bot Combo™ ist mit einem leistungsstarken Active Stereo 3D-Sensor ausgestattet. Mit zwei 3D-Tiefenkameras scannt er präzise einen großen Bereich**. Er kann die Raumstruktur und unterschiedliche Hindernisse erkennen, auch schmale oder kleine Objekte auf dem Boden*, selbst wenn sie nur 1 cm*** hoch sind.

Präzisere Ortung für schnellere und effizientere Navigation

dToF LiDAR-Sensor

Der erweiterte dToF LiDAR-Sensor erhöht die Erfassungsreichweite um ca. 36 %**** und vergrößert damit den Erfassungsbereich um 79 %****. Er ermittelt die Position des Bespoke Jet Bot Combo™, indem er die Räumlichkeiten wiederholt scannt, um so Informationen zu den Entfernungen im Raum zu sammeln – selbst in dunklen Bereichen.

  • * Diese Funktion kann durch die Größe und Form eines Objekts oder durch die Umgebungsbedingungen beeinträchtigt werden. „Obstacle Avoidance“ kann beeinträchtigt werden, wenn sich das Objekt im toten Winkel des Sensors, in einer komplexen Umgebung oder bei der Wandreinigung befindet.
    ** Bis zu 1 m; horizontales Sichtfeld: 60°; vertikales Sichtfeld: 40°.
    *** So klein wie etwa 1 cm breit, 1 cm hoch und 1 cm tief.
    **** Basierend auf internen Tests im Vergleich zum Modell Jet Bot VR8000 mit einem herkömmlichen LiDAR-Sensor. Scannt 360° über eine Entfernung von 5 cm bis zu 8 m.

All-in-One Clean Station™ Steam+ mit Dampfreinigung

Deine Wischpads – einfach hygienisch

All-in-One Clean Station™ Steam+ mit Dampfreinigung

Einfach effektiv und hygienisch reinigen: Die Clean Station™ Steam+ wäscht deine Wischpads automatisch bei hoher Temperatur* mit Dampf und Wasser, desinfiziert sie mit Dampf** und trocknet sie mit 55 °C heißer Luft***. Außerdem entleert sie den Staubbehälter****, füllt den Wassertank auf und lädt den Akku wieder auf.

* Der Dampf und das Wasser sind zwischen 50 °C und 60 °C heiß.
** Der Dampf ist 100 °C heiß.
*** Die Luft ist zwischen 50 °C bis 60 ℃ heiß.
**** Die tatsächliche Entleerung hängt von der individuellen Nutzung und den Umgebungsfaktoren ab.

Schmutzige Wischpads? Kein Problem!

Waschen bei hoher Temperatur*

Stelle sicher, dass deine Wischpads stets hygienisch sauber und einsatzbereit sind. Du kannst den Bespoke Jet Bot Combo™ so einstellen, dass er zu einer bestimmten Zeit oder nach der Reinigung eines bestimmten Bereichs zur Clean Station™ Steam+ zurückkehrt. Dann wäscht er die Wischpads bei hoher Temperatur* mit Dampf und Wasser, wodurch hartnäckiger Schmutz entfernt wird.

* Der Dampf und das Wasser sind zwischen 50 °C und 60 °C heiß.

Eine hygienische Nutzung ist dir sicher

Dampfreinigung

Halte deine Wischpads mit der Dampfreinigung stets hygienisch sauber und geruchsfrei. Wenn der Bespoke Jet Bot Combo™ nach dem Wischen zur Clean Station™ Steam+ zurückkehrt, werden die Wischpads mit heißem Wasser, das durch Hochtemperatur-Dampf* erhitzt wird, gewaschen. Daraufhin werden sie mit Dampf besprüht. Dieser reduziert 99,99 % der schädlichen Bakterien**, um Geruchsbildung zu vermeiden und eine hygienische Nutzung sicherzustellen.

* Der Dampf ist 100 °C heiß.
** Basierend auf Tests von Intertek mit dem „Wash the Mop“-Zyklus. Eliminiert 99,99 % der Bakterienarten Staphylococcus aureus, Escherichia coli und Pseudomonas aeruginosa. Wird in den USA nicht unterstützt. Die Ergebnisse können je nach den tatsächlichen Nutzungsbedingungen variieren.

Praktisches Trocknen

Heißlufttrocknung

Dank der Heißlufttrocknung sind deine Wischpads im Handumdrehen wieder trocken und sauber. Nachdem der Bespoke Jet Bot Combo™ mit dem Wischen fertig ist, trocknet er die nassen Wischpads und die Wischplatte mit 55 °C* heißer Luft. Innerhalb von 2 Stunden minimiert sich die Restfeuchtigkeit der Wischpads auf unter 5 %**, sodass sie wieder einsatzbereit sind.

* Die Luft ist zwischen 50 °C und 60 °C heiß.
** Basierend auf internen Tests. Berechnet durch Messung und Vergleich des Gewichts der benutzten Wischpads vor und nach dem Trocknen für 120 Minuten. Die Ergebnisse können je nach den tatsächlichen Nutzungsbedingungen variieren.

Einfach hygienischer entstauben

Automatische Entleerung des Staubbehälters

Genieße wochenlang ein sauberes Zuhause, ohne den Staubbehälter alle 2-3 Monate selbst entleeren zu müssen*. Nach der Reinigung oder wenn der Staubbehälter voll ist, kehrt der Bespoke Jet Bot Combo™ automatisch zur Clean Station™ Steam+ zurück, die den Staubbehälter mit Hilfe der „Air Pulse“-Technologie automatisch entleert**. Schließlich nimmt der Feinstaubfilter eines mehrstufigen Filtersystems bis zu 99,999 %*** des Feinstaubs auf.

* Kann je nach tatsächlicher Staubmenge in der häuslichen Umgebung variieren.
** Ergebnisse können je nach individueller Nutzung variieren. Partikel wie Staub und Haare, die sich im Inneren des Staubbehälters oder Filters festgesetzt haben, können möglicherweise nicht in einem einzigen Zyklus entfernt werden.
*** Basierend auf internen Tests im „Max“-Modus in Übereinstimmung mit der Norm IEC 62885-2, 5.14. Die Ergebnisse können je nach den derzeitigen Bedingungen zuhause variieren.

Non-Stop-Wischen mit genügend Wasser

Auto Refill

Wische ruhig weiter, ohne dass dir das Wasser ausgeht – dank der Auto-Refill-Funktion. Wenn der Wassertank des Bespoke Jet Bot Combo™ während der Reinigung leer wird, registriert er dies und kehrt zur Clean Station™ Steam+ zurück, um ihn automatisch nachzufüllen. So hat er stets ausreichend sauberes Wasser, um dein gesamtes Zuhause zu wischen.

All-in-One Clean Station™ Steam+ mit intensiver Dampfreinigung

Deine Wischpads – einfach hygienisch

All-in-One Clean Station™ Steam+ mit intensiver Dampfreinigung

Einfach effektiv und hygienisch reinigen: Die Clean Station™ Steam+ wäscht deine Wischpads automatisch bei hoher Temperatur* mit Dampf und Wasser, reinigt sie mit Dampf** und trocknet sie mit 55 °C heißer Luft***. Außerdem entleert sie den Staubbehälter****, füllt den Wassertank auf und lädt den Akku wieder auf.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C.
** The measured temperature of the steam is 100°C.
*** The measured temperature of the hot air ranges from 50 to 60℃.
**** The actual emptying interval will depend on individual usage and environmental factors.

Macht verschmutzte Wischpads intensiv sauber

Intensive Dampfreinigung

Halte deine Wischpads mit der intensiven Dampfreinigung stets hygienisch sauber und geruchsfrei. Wenn der Bespoke Jet Bot Combo™ nach dem Wischen zur Clean Station™ Steam+ zurückkehrt, werden die Wischpads mit heißem Wasser, das durch Hochtemperatur-Dampf* erhitzt wird, gewaschen. Daraufhin werden sie mit Dampf besprüht, um Geruchsbildung zu vermeiden und eine hygienische Nutzung sicherzustellen.

* Der Dampf ist 100 °C heiß.

Herausragende Reinigungsleistung

Kraftvolle Entfernung von Schmutz und Flecken

Leistungsstarke Wischpads

Mit dem Bespoke Jet Bot Combo™ werden deine Böden genauso gründlich gereinigt werden, wie wenn du den Boden mit der Hand wischen würdest. Seine leistungsstarken Wischpads drehen sich mit 170 Umdrehungen pro Minute und entfernen so den Alltagsschmutz. Sie können auch die hartnäckigsten Flecken beseitigen.

Kraftvolle Reinigung

Leistungsstarke Technologie

Reinige dein Zuhause effizient und kraftvoll. Der Digital Inverter-Motor erzeugt eine starke Saugkraft, sodass er Haare, Schmutz und Feinstaub auf dem Boden mühelos aufsaugt. Sein erhöhtes Drehmoment ermöglicht eine intensive Reinigung und bedeutet auch, dass er leise, energieeffizient und langlebig ist.

Menschen- und Tierhaare adieu!

Neue Hochleistungsbürste mit Hair Grinder

Werde Haare, einschließlich Tierhaare, auf Teppich- und Hartböden effektiv los*. Die neu entwickelte Hochleistungsbürste ist mit dem patentierten „Hair Grinder“ von Samsung ausgestattet. Sie sammelt die Haare in ihrer Mitte und lässt sie vom Hair Grinder fein zerkleinern, damit sie nicht in der Bürste hängen bleiben.

* Basierend auf internen Tests. Vergleicht man die Haarentfernung, das Verfangen von Tierhaaren und die Saugleistung, so bietet sie eine 880%ige Verbesserung im Vergleich zu einer Bürste ohne Hair Grinder. Nach 30 Minuten Gebrauch befinden sich 0,44 g weniger Haare auf der Bürste mit Hair Grinder im Vergleich zu 0,05 g weniger Haare auf der Bürste ohne Hair Grinder. Die Ergebnisse können je nach den tatsächlichen Nutzungsbedingungen variieren.

4 verschiedene Reinigungsmodi

Flexible Reinigungsmöglichkeiten

Saugen und Wischen

Dein Bespoke Jet Bot Combo™ reinigt so, wie du es willst. Wähle einfach aus 4 Modi in der SmartThings-App*. Für eine schnelle Reinigung empfehlen wir dir den „Saugen und Wischen“-Modus. Wenn du eine hygienische und gründliche Reinigung wünschst, wähle den „Wischen nach Saugen“-Modus – oder stelle einfach die Modi „Nur Saugen“ oder „Nur Wischen“ ein.

* Verfügbar für Android- und iOS-Geräte. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Flexible Reinigungsmöglichkeiten

Wischen nach Saugen

Dein Bespoke Jet Bot Combo™ reinigt so, wie du es willst. Wähle einfach aus 4 Modi in der SmartThings-App*. Für eine schnelle Reinigung empfehlen wir dir den „Saugen und Wischen“-Modus. Wenn du eine hygienische und gründliche Reinigung wünschst, wähle den „Wischen nach Saugen“-Modus – oder stelle einfach die Modi „Nur Saugen“ oder „Nur Wischen“ ein.

* Verfügbar für Android- und iOS-Geräte. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Flexible Reinigungsmöglichkeiten

Nur Saugen

Dein Bespoke Jet Bot Combo™ reinigt so, wie du es willst. Wähle einfach aus 4 Modi in der SmartThings-App*. Für eine schnelle Reinigung empfehlen wir dir den „Saugen und Wischen“-Modus. Wenn du eine hygienische und gründliche Reinigung wünschst, wähle den „Wischen nach Saugen“-Modus – oder stelle einfach die Modi „Nur Saugen“ oder „Nur Wischen“ ein.

* Verfügbar für Android- und iOS-Geräte. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Flexible Reinigungsmöglichkeiten

Nur Wischen

Dein Bespoke Jet Bot Combo™ reinigt so, wie du es willst. Wähle einfach aus 4 Modi in der SmartThings-App*. Für eine schnelle Reinigung empfehlen wir dir den „Saugen und Wischen“-Modus. Wenn du eine hygienische und gründliche Reinigung wünschst, wähle den „Wischen nach Saugen“-Modus – oder stelle einfach die Modi „Nur Saugen“ oder „Nur Wischen“ ein.

* Verfügbar für Android- und iOS-Geräte. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Smart Control

Dein virtuelles Zuhause

3D-Mapping

Dein Zuhause in 3D: Der dToF LiDAR-Sensor von Bespoke Jet Bot Combo™ erstellt einen digitalen Grundriss und wandelt diesen in eine virtuelle 3D-Map mit all deinen Geräten und Möbeln um. Du kannst sie in der SmartThings-App* sehen und Bereiche festlegen, die gereinigt oder gemieden werden sollen. Mit ihr kannst du z. B. auch die Bewegungen des Bespoke Jet Bot Combo™ auf der Karte sehen.

* Verfügbar für Android- und iOS-Geräte. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Vierfaches Mapping für schnelles Reinigen

„Zusätzliche Map erstellen“*

Ein digitaler Grundriss deiner vier Wände: Mit der Funktion „Zusätzliche Map erstellen“* kannst du Maps von deinen Räumlichkeiten anlegen und speichern. Wenn der Bespoke Jet Bot Combo™ sich bewegt, ermittelt ein dToF LiDAR-Sensor seine Position**. Dieser erkennt wiederum automatisch die richtige Map.

* Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
** Der Bespoke Jet Bot Combo™ kann bis zu 4 Maps anfertigen und speichern. Die Standortbestimmung von Bespoke Jet Bot Combo™ kann durch das Layout des Hauses und die Position der Möbel beeinträchtigt werden. Dies kann dazu führen, dass der Standort von Bespoke Jet Bot Combo™ nicht bestimmt und/oder die richtige Map abgerufen werden kann, wenn der Ort anderen Orten ähnelt oder wenn es nur wenige Objekte gibt, die mit Hilfe des dToF LiDAR-Sensors erkannt werden können.

Lege Bereiche fest, die nicht gereinigt werden sollen

„No-Go“-Zonen

Weiche wertvollen Möbeln, bestimmten Räumen oder gefährlichen Objekten/Bereichen aus. Du kannst diese manuell festlegen, indem du bestimmte Orte auf einer Karte in der SmartThings-App* auswählst. Du kannst es auch so einstellen, dass nur ein Teil eines Raums durch virtuelle Wände gesperrt wird. Außerdem kannst du auch bestimmte Bereiche zum Wischen oder Trockenhalten festlegen.

* Verfügbar auf Android- und iOS-Geräten. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Wähle aus, welche Räume gereinigt werden sollen

Select & Go

Wähle mit „Select & Go“ bestimmte Bereiche deines Zuhauses für die Reinigung aus. Dein Bespoke Jet Bot Combo™ kann Räume erkennen und sie selektiv Raum für Raum reinigen. So wird dein Zuhause schnell und effizient sauber.

Effektive Einstellungen

Raumanpassung

Lege die passenden Reinigungseinstellungen für jeden Raum fest. Mit der Raumanpassung in der SmartThings-App* kannst du die Saugleistung und die Reinigungsintensität der Wischpads auf die für verschiedene Bereiche erforderliche Stufe einstellen. So kannst du z. B. den „Max“-Modus für Räume wählen, in denen sich Kinder und Haustiere oft aufhalten, damit sie gründlicher gereinigt werden.

* Verfügbar auf Android- und iOS-Geräten. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Überwache den Reinigungsfortschritt in Echtzeit

Live-Reinigungsbericht

Überprüfe den Fortschritt und den Status deines Bespoke Jet Bot Combo™ in Echtzeit mit der SmartThings-App*. Mit dem Live-Reinigungsbericht kannst du die Bewegungen deines Saug- und Wischroboters auf der Karte sehen. Du kannst zudem überprüfen, wo er schon gereinigt hat und die Reinigung unterbrechen oder beenden. Außerdem wird ein Bericht erstellt, in dem du die Reinigungshistorie sowie eventuelle Fehler und die Gründe dafür einsehen kannst.

* Verfügbar für Android- und iOS-Geräte. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

* Verfügbar für Android- und iOS-Geräte. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Behalte dein Zuhause im Blick – auch von unterwegs

Jet Live

Schaue nach deinen Haustieren und kontrolliere, ob zuhause alles in Ordnung ist. Die Frontkamera deines Bespoke Jet Bot Combo™ kann über die SmartThings-App* Videos in Echtzeit übertragen. Im Überwachungsmodus behält sie automatisch dein Zuhause und dein Haustier im Blick und benachrichtigt dich, wenn sie einen Menschen** entdeckt. Dein Bespoke Jet Bot Combo™ unterstützt E2EE***, sodass die Videos verschlüsselt sind und nur von einem*einer autorisierten Benutzer*in angesehen werden können.

* Verfügbar für Android- und iOS-Geräte. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
** Bespoke Jet Bot Combo™ erkennt die Anwesenheit eines Menschen nur anhand allgemeiner visueller Indikatoren und kann keine einzelnen Personen identifizieren. Die Erkennungsmöglichkeiten können eingeschränkt sein, wenn nicht der gesamte Körper einer Person zu sehen ist.
*** Ende-zu-Ende-Verschlüsselung.

Gib deinem Bespoke Jet Bot Combo™ Sprachbefehle

Sprachsteuerung

Reinige dein Zuhause nur mit deiner Stimme* – egal, wo du bist! Mit Samsung Bixby** kannst du die Reinigung starten und stoppen, dem Roboter sagen, wann und wo er reinigen soll, seinen Staubbehälter leeren, seine Position bestimmen und vieles mehr***. Solange der Bespoke Jet Bot Combo™ mit dem WLAN verbunden ist, kannst du ihm sagen, was er tun soll.

* Die Verfügbarkeit des Dienstes kann je nach Region variieren.
** Bixby ist der Sprachassistenzdienst für das Internet der Dinge (IoT) von Samsung. Die Verfügbarkeit des Bixby-Dienstes kann je nach Land variieren. Bixby erkennt ausgewählte Sprachen und bestimmte Akzente/Dialekte, einschließlich Koreanisch, Englisch (US/GB/IN), Spanisch (MX/ES), Deutsch, Französisch, Italienisch und Portugiesisch (BR). Die Benutzeroberfläche kann sich je nach Gerät ändern und unterscheiden. Die Verfügbarkeit von Bixby-Funktionen und Inhaltsanbietern kann je nach Land/Betreiber/Sprache/Gerätemodell/OS-Version variieren. Eine Anmeldung beim Samsung Konto und eine Netzwerkverbindung (WLAN oder Datennetzwerk) sind erforderlich.
*** Verfügbar auf Android- und iOS-Geräten. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.

Kümmere dich um deine Haustiere – jederzeit und von überall aus

SmartThings Pet Care

Schaffe eine angenehme Umgebung für deine Katze oder deinen Hund, auch wenn du nicht da bist. Mit SmartThings Pet Care* kann der Bespoke Jet Bot Combo™ dein Haustier suchen und filmen**. Wenn der Roboter Bellen wahrnimmt, informiert er dich, damit du Musik abspielen und auf andere intelligente Geräte*** zugreifen kannst, um dein Haustier zu beruhigen.

* Verfügbar für Android- und iOS-Geräte. Eine WLAN-Verbindung und ein Samsung Konto sind erforderlich.
** Es können nur Hunde und Katzen erkannt werden. Die Erkennungsmöglichkeiten können durch die Haltung oder Position eines Haustiers eingeschränkt sein. Die Fähigkeit, dein Haustier zu erkennen, kann je nach Tierart und Wohnumgebung variieren. Der Bespoke Jet Bot Combo™ erkennt die Anwesenheit eines Haustiers nur anhand allgemeiner visueller Indikatoren und kann keine einzelnen Haustiere identifizieren.
*** Jedes Gerät muss über die SmartThings-App für Haustiere konfiguriert werden.

Wirksamer Schutz

Zertifizierte IoT-Sicherheit

Wische und sauge, ohne dir Gedanken über mögliche Bedrohungen zu machen. Mit der höchsten IoT-Sicherheitsstufe „Diamond“ von UL Solutions ausgezeichnet, sind Software und Benutzerdaten deines Bespoke Jet Bot Combo™ gut geschützt und können nicht von unbefugten Benutzer*innen eingesehen oder weitergegeben werden.

Im Lieferumfang enthalten

Spezifikationen

  • AI Prozessor

    Qualcomm QRB4210

  • Navigationssystem

    Ja

  • LiDAR Sensor

    dToF LiDAR Sensor

  • Max. Stromverbrauch

    70 W

  • Staubaufnahmekapazität

    0.25 L

  • Abmessungen Gerät (B x H x T)

    359 x 100 x 364 mm

  • Abmessungen netto (B x H x T)

    444 x 547 x 510 mm

  • Gewicht Gerät

    4.8 kg

  • Gewicht netto

    18.8 kg

  • Hauptfarbe

    Satin Greige

  • Farbe

    Satin Greige

  • Digitaler Inverter Motor

    Ja

  • Tasten

    Touch

  • AI Prozessor

    Qualcomm QRB4210

  • 3D Sensor

    Ja

  • LiDAR Sensor

    dToF LiDAR Sensor

  • Anti-Cliff

    Ja

  • Max. Leistungsaufnahme

    70 W

  • Max. Saugleistung

    6000 Pa

  • Max. Laufzeit

    180 min

  • Saugleistung

    5 W

  • Geräuschpegel

    74 dBA

  • Displaytyp

    LED

  • Akkutyp

    Li-ion

  • Volt

    14.4 V

  • Aufladezeit

    300 min

  • Ladestation

    Clean Station Steam+

  • Abluftfilter

    Feinstaubfilter

  • Motorfilter

    Ja

  • Hauptbürste 1

    Hochleistungsbürste

  • Seite

    1 EA

  • Mikrofaser Mop

    2 EA

  • Anzahl der Reinigungsstufen

    4

  • Typ

    ohne Behälter

  • Staubaufnahmekapazität

    0.25 L

  • Fassungsvermögen des Wassertanks

    0.1 L

  • Leistung

    1200 W

  • Staubbehälter

    1 EA

  • Voltage, Hz

    220-240 V ~ 50-60Hz

  • Fassungsvermögen Staubbehälter

    2.5 L

  • Auto-Wash

    Ja

  • Abmessungen (B x H x T)

    444 x 547 x 510 mm

  • Steam Sanitization

    Ja

  • Auto-Dry

    Ja

  • Filtration Rate

    99.999 %

  • Gewicht

    14 kg

  • Automatische Wassernachfüllung

    Ja

  • Fassungsvermögen des Frischwassertanks

    4 L

  • Fassungsvermögen des Schmutzwassertanks

    3.6 L

  • SmartThings App Support

    Ja

  • Bixby, Alexa, Google Assistant Support

    Ja

  • Objetkerkennung

    Ja

  • Objektvermeidung

    Ja

  • Home Monitoring

    Ja

  • Patrol Mode

    Ja

  • Live Cleaning Report

    Ja

  • Select & Go

    Ja

  • Mapping

    Ja

  • No go Zone

    Ja

  • Voice Guide

    Ja

  • Zeitliche Programmierung

    Ja

  • Voice Control

    Ja

  • Steuerung der Wasserdurchflussgeschwindigkeit

    Ja

  • Wi-fi Control

    Ja

  • Intelligent Power Control

    Ja

  • Mop Lifting

    10 mm

  • Auswaschbarer Staubbehälter

    Ja

  • Automatisches Aufladen

    Ja

  • Abmessungen Gerät (B x H x T)

    359 x 100 x 364 mm

  • Abmessungen netto (B x H x T)

    444 x 547 x 510 mm

  • Abmessungen Verpackung (T x B x H)

    518 x 480 x 627 mm

  • Gewicht Gerät

    4.8 kg

  • Gewicht netto

    18.8 kg

  • Gewicht inkl. Verpackung

    23.0 kg

  • Security Update Period (At least 5 years from launch of product) 

    31. Dezember 2029

Bewertungen

Bespoke AI Jet Bot Combo™ Dampf

4.1

Von 80% der Kunden empfohlen.

Bewertung schreiben
5 Sterne 60%
4 Sterne 18%
3 Sterne 5%
2 Sterne 4%
1 Sterne 13%
Funktionen 4.1
Leistung 3.8
Design 4.2
Zusammenfassung der KI-Bewertung
  • Das Samsung Jet Bot+ Staubsaugerroboter hat eine gemischte Leistung
  • Es bietet beeindruckende Navigations- und Hinderniserkennungsfähigkeiten sowie praktische selbstentleerenden und automatischen Reinigungsfunktionen
  • Die Wischfunktion funktioniert für manche Nutzer auch gut
  • Viele Kunden berichten jedoch von Problemen mit der Reinigungsleistung, wie dass der Roboter Bereiche auslässt, nicht allen Schmutz und Staub aufnimmt und sogar manche Bereiche verschmutzt
  • Es gibt auch Bedenken hinsichtlich der Zuverlässigkeit und Haltbarkeit des Produkts, da viele Geräte in den ersten Monaten der Nutzung Reparaturen oder Ersatz erfordern
  • Darüber hinaus haben einige Kunden Schwierigkeiten, Ersatzteile und Zubehör zu finden
KI-generiert aus Kundenbewertungen, die gegen Anreiz abgegebene Bewertungen beinhalten können.

Bewertungen mit Bildern und Videos

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Die Sortierung nach Relevanz zeigt die besten Bewertungen ganz oben an. Wir berücksichtigen Dinge wie Nützlichkeitsstimmen, neueste Bewertungen, Bilder und andere Merkmale, die Leser in ihren Bewertungen suchen.

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730 Bewertungen

Sundeep
1 (9,999)

2022-05-14

Sanford

1 (9,999)
i got the jetbot + with clean station. it took me 3 hours to connect to smart things with a rep on call as the bot was not registering. after connecting to smartthings, i started a home layout and clean, it was not able to map everything and later during cleaning , i kept getting notifications that the vaccum was not able to move freely (we have tiled floor) and no obstructions and clean wheels. the bot also kep hitting to the wall in a loop and was not moving even though there were no obstacles. again its not able to climb onto the clean station and tries in a loop. there are no clear troubleshooting to fix this on samsung manual or forums.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-07-22

Samsung Care

Hi Sundeep, Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot+ Robot Vacuum with Clean Station. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work. POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/ In case of repairs are needed, please take note of your warranty coverage. https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA One (1) year parts and labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144723340 Have a great day. ^Charles

Anonymous
1 (9,999)

2024-08-20

1 (9,999)
Der Aufbau und die Herstellung der Verbindung war super leicht, aber dass war auch schon alles positive. Auch nach dem 3. Versuch eine Karte zu erstellen (sowohl reine Kartenerstellung als auch bei Kartenerstellung während Reinigung) hat der Roboter es nicht geschafft alle Räume der 87m² Wohnung aufzunehmen. Die Objekterkennung funktioniert meistens nicht, dafür erkennt sie Hindernisse wo keine sind. Der Roboter ist nicht 100mm hoch sondern 104mm, was bei Schränken einen wesentlichen Unterschied macht. Wobei es eigentlich egal ist, denn er fährt auch bei 15cm hohen Schränken nicht unterhalb hinein da er "ein Hindernis erkennt". Dafür fährt er mit voller Wucht mehrmals gegen die Beine der Schwingsessel... Ich musste ihn bei der Reinigung 5 mal unter dem Bett retten, da er nichtmehr herausgefunden hat obwohl die Durchfahrt komplett frei ist und trotzdem ist er jedes mal wieder hineingefahren. Unser alter 3 Jahre alter 300€ Roboter war in jeder Hinsicht zuverlässiger.
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Hilfreich?

Funktionen

1 (9,999)

Leistung

1 (9,999)

Design

4 (9,999)
Antwort von Samsung:
2024-08-23

Samsung

Hallo, vielen Dank, dass du deine Erfahrungen mit uns teilst. Gerne unterstützen wir dich bei der optimalen Einstellung deines Saugroboters. Kontaktiere uns hierfür gern direkt über kontakt.samsung.at. Du findest hier alle Möglichkeiten, uns zu erreichen. Liebe Grüße, dein Samsung Service Team

Disappointed Duster
3 (9,999)

2023-05-18

3 (9,999)
I purchased this product April 24, 2022. I just had to send it in for its second repair. The first time I sent it in, there was an error saying the filter was clogged. That repair was covered under warranty. This time I sent the product in because there was a LiDAR issue. This repair cost 225.00 plus the cost of the shipping materials. I purchased this product because I figured you get what you pay for, but not in this case. I had my iRobot for 6 years and never had an issue. This expensive product, works excellent when it’s fully operational, but having to send it in for repair twice already in just over a year is disappointing to say the least.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2023-05-23

Samsung Customer Care

Hello there, We would love to discuss your vacuum to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, Please provide us with this reference number (1145807584) to help our team gather your information. Have a great day. -John

Samus
5 (9,999)

2022-01-04

San Jose, CA

5 (9,999)
[This review was collected as part of a promotion.] I bought this vacuum about 2 months ago, and it has been amazing at cleaning my apartment. A once a day vacuuming schedule is pretty good at keeping on top of my dog's shedding. It's able to traverse my apartment and avoids certain obstacles that would jam my other robot vacuums. It has an RC mode for manual controls (great for snooping around the house while outside). It also has a Find My Pet feature for the robot vacuum to wander around the house until the camera catches sight of the dog. The only complaint I have is that it's a bit tall and cannot vacuum under a couple of my furniture pieces, but even then, it's not much of an issue.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
MLML
1 (9,999)

2025-08-27

1 (9,999)
Don't buy, especially if you have cats/dogs. Cleaner brush snaps of in half, does not empty dustbin (stupid mistake from Samsung, there should be an option in the app for emptying the dustbin every X minutes, but no, clean the whole house before emptying, and then it can't because the dustbin is so full). Can't drain dirty water from pad-cleaning drain tray, which it then sucked up in the cleaning-base dustbin, and as a result it soon begin to smell like mold. I guess if you have a small appartment, no animals or long hairs and you run it everyday, without the mopping function it might work. I soo wish that i could return it and get my money back!
Ursprünglich gepostet auf Samsung Sweden
Layla
5 (9,999)

2024-08-05

5 (9,999)
This is the second time that we purchased the Samsung robot vacuum cleaner. I was hoping to have an additional function with mopping and very happy that Samsung finally released this function together with AI function. As I often lose my long dark hair on floor, it is cumbersome to pick them up, but with Jet Bot Combo, it is taken care by every day as well as dust you often neglect to check. In a busy week, this robot vacumne clear makes my day and week easier and cleaner. Samsung product is trustful and solid function that does its work well. I strongly recommend this product to anyone wants to avoid dull work but foucse on having efficient life.
Ursprünglich gepostet auf Samsung Sweden
Brandnewahmad
1 (9,999)

2025-01-07

East Anglia, UK

1 (9,999)
[This review was collected as part of a promotion.] I bought this because I thought Samsung was a reliable brand, but this is a dismal product that is basically a scam. First of all, great features but they don't work so you have to turn them off. Secondly, basic features like vacuum do not work and leave debris on the floor. When mopping, it gets stuck in the same place. There is a picture of a 5 year warranty but it's actually only 2 years. Absolute scam and should be reported to trading standards. Finally, no replacement mop pads or dustbin filters are available for it. Absolutely disgusting from Samsung.
[D] Alternative Text [D] Alternative Text
Ursprünglich gepostet auf Samsung UK

Funktionen

2 (9,999)

Leistung

1 (9,999)

Design

2 (9,999)

Nutzen

1 (9,999)
Ltwilliamson2
5 (9,999)

2021-12-09

Las Vegas

5 (9,999)
[This review was collected as part of a promotion.] Our Samsung bot vacuum has officially been named Nigel. He is our butler who cleans our floors nightly. We have about 500 square feet of LVP and 3 small dogs. Nigel is deployed and vacuums the entire downstairs in about an hour. We love how he gets under the table and chairs, coffee table and easily navigates other furniture. The self emptying bin is amazing and is often full of dog hair that is easily sucked into the bag and we just have to throw it out. It's pretty neat the way maps out the cleaning area so you can see where it cleaned. It's not too large and is pretty inconspicuous in our living room. Why didn't we get one sooner!?
Vac Reviews
5 (9,999)

2024-07-22

5 (9,999)
After using the Roborock S8 for some time, I decided to upgrade to the Samsung Jet Bot Combo AI Steam and I'm so glad I did. The difference in cleaning performance and smart features is remarkable. It offers higher suction power, It navigates around my home with ease, avoiding obstacles and adjusting its suction and mopping based on the floor type. But the standout feature for me is the all-in-one Clean Station Steam. Whereas the Roborock required me to manually clean the mop pads, the Jet Bot Combo automatically washes, sanitizes. and dries them after each use. This ensures my floors are cleaned with fresh, hygienic mops every time.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung Sweden
Rhubarb
1 (9,999)

2022-04-28

East Midlands

1 (9,999)
So, not only unable to source replacement bags, now the machine's AI function has failed so it moves a metre from the base station and then stops. Followed instructions "turn off and on" and contacted the service chat. Unable to talk to a person and forced through electronic chat system. Frustrating. Samsung say they will send out an engineer. I here nothing. I contact engineer service who say that they do not fix this machine and keep returning the referral back to samsung. Argghh. Cannot contact Samsung by phone for smart things. The Samsung chat as they are too busy. Frustrating machine and frustrating support from Samsung.
Ursprünglich gepostet auf Samsung UK

Funktionen

4 (9,999)

Leistung

1 (9,999)

Design

4 (9,999)

Nutzen

1 (9,999)
DogLover13
5 (9,999)

2022-06-16

Glasgow, KY

5 (9,999)
[This review was collected as part of a promotion.] I had an older Samsung robot vacuum, and it was good, but required constant maintenance as we have dogs that shed a lot. Repeatedly had to empty and also clean the roller. The JET BOT AI+ is maintenance free and the redesigned roller never clogs! The AI+ empties itself when the bin is full and cleans our whole floor (@1600sqft) and multiple surfaces on one charge. Did I mention how quiet it is?? Wow! I work at home at it can be running in the background without disruption. Overall, the Jet Bot AI+ cleans great on all surfaces and collections all the dog hair (and dirt/dust) that collects along the baseboards overnight.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Ttzep
3 (9,999)

2022-02-14

3 (9,999)
although this vacuum is quiet, it doesn't work as it should. for example it will not go on rugs, even low pile. it never went under my coffee table, or sofas even though there was plenty of room. the auto resume never worked. it did pretty good picking up dog hair, but the microfine filter clogged up within 30 minutes of it starting. i would have to pause the vacuum empty it and take a tooth brush the the filter. that was very annoying. after speaking with customer care and never hearing back from them i returned the vacuum. i ended up purchasing another bot vacuum different company that does everything this one was supposed to do, for a whole whole lot less.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-06-17

Samsung Care

Dear Valued Samsung Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs. Reference number: 1144609480 -Trisha-

Russell Upsomgrubb
2 (9,999)

2023-03-10

2 (9,999)
This machine has the same problems that my powerbot did. There were two edge sensors on the powerbot and it and every time I tried to clean black rugs, it thought it was coming to an edge. I have rugs with black patterns on them and it looks to me like the jet bot is doing the same thing.. the problem with this machine is there are five edge sensors underneath. When I did on the power bot was cover up the edge sensors with black tape then it worked fine. so I guess I have to cover up all all five edge sensors on this jet bot with black tape or it's not gonna clean my pattern rugs and it's not going to map my house correctly.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2023-03-15

Samsung Care

Good day, Russell Upsomgrubb. We would like you to have the best cleaning experience possible with your range. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check using the link below. Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ For more details, please refer to page 21 of the user manual: https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145566845) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Graham31
2 (9,999)

2025-01-27

Manchester

2 (9,999)
I've been really pleased with the Robot 3 in 1 cleaner with the VAC and Mop functions! ...However think twice about buying!! - You can't get replacement mops heads anywhere, Ive been trying for three months ...and when speaking to Samsung customer services they are unable to say if they will ever restock and recommend searching retail outlets, again searched there with no joy. So I've paid a large amount on money for a Samsung device that one of the main functions will not be available due to no accessories available. Please go with a manufacturer that gives the whole round support including accessories for you device.
Ursprünglich gepostet auf Samsung UK

Funktionen

4 (9,999)

Leistung

4 (9,999)

Design

4 (9,999)

Nutzen

4 (9,999)
kimib22
5 (9,999)

2022-01-14

Pine Hill, NJ

5 (9,999)
[This review was collected as part of a promotion.] I own an older model of the PowerBot and this one blows that away easily! The new mapping features, advanced cleaning power, use of Lidar technology, and the fact that it speaks when it's in use are huge improvements. The design is sleek and modern easily matching my home so it's almost unnoticeable. I love that the Jet Bot+ returns to the station to empty itself during the cleaning cycle. The Jet Bot+ is easy to clean all all the filters and bin. It is so incredibly quiet you can leave it run while on the phone, enjoying a TV show or even taking a nap. This vacuum doesn't even scare the dogs as it's running around.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Jeremy
4 (9,999)

2021-08-30

4 (9,999)
i have had the samsung jet bot + for about 4 days now and so far i'm absolutely loving it! i have two dogs and a cat so i'm used to vacuuming everyday to keep the hair away. with the jet bot + i just let it do all the work. my one and only complaint so far is if this thing gets stuck while cleaning you can not resume the clean after you get it up stuck. you will have to send it back to the dock and start all over. for that reason i will give this 4 stars. i hope samsung will fix this issue with a software update soon! i would also like to see the vacuum continue to learn and update your floor plan as you run it.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2021-08-31

Samsung Care

I'm glad to hear our device is making a difference for our customers. ^Pat

jshen1121
5 (9,999)

2021-08-20

San Francisco

5 (9,999)
[This review was collected as part of a promotion.] Samsung has really stepped up their game on this product. We love using this robot vacuum on our top floor especially because it's able to go into the small nooks and spaces between the kitchen and living rooms. It has saved us so much time! We are amazed at how much dust and dog hairs it's able to pick up. The clean station stand has a built in vacuum which takes all the trash from robot and collects them into a separate compartment for disposal. We're able to watch the vacuum from an app on our phone to see which areas have been cleaned. The only downside is that it's restricted to one floor. I love this product and wish we had one for every floor in our house!
Antwort von Samsung:
2021-09-01

Samsung Care

We appreciate your honest review. ^Pat

GSax
1 (9,999)

2023-10-22

Ashburn, VA

1 (9,999)
Ive written another review of this where the cliff sensor was not working every time it went over a certain black and white carpet which made it literally inoperable as it would just stop every night. This carpet is under our kitchen table. They just told me to clean the sensor which i did but that didnt stop the issue. Fast forward another 2 months - my LIDAR sensor stopped working. It is simply sitting in the corner as a heavy, expensive paperweight now. Thankfully it is still under warranty (i only bought it in feb, so 8 months ago) so lets see how the warranty process goes. Funny part is most of the 5 star reviews I have read say - incentivized review. Wonder why!
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2023-10-24

SEA Care

Hi there, We know how big help a robot vacuum is in cleaning our home. Let us give you useful information to help you with the vacuum. Please see the items below from the user's manual: 1. CAUTION on page 8 6th bullet 2. Cleaning and maintenance on page 11 bullets 5-7 3. Cleaning the Sensor Window on page 29 4. Corrective measures before reporting a problem on pages 42-43, sections 8 and 12 of the voice guide. Manual: https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146445429 to help our team pull up your information. Have a great day. ^Aloe

Bucky
5 (9,999)

2023-01-04

Kansas City, MO

5 (9,999)
this is our 2nd samsung smart vacuum. the first didn't seem very smart - couldn't find its way back to the docking station, got stuck under chairs, etc. this one seems to work great. we put the station in the laundry room at one end of the house. the vacuum mapped the house first, now cleans the entire house (has to recharge once to finish) and finds its way home every time. seems to do a good job cleaning. only real negative that i can see at this point is the bags - great for hypoallergenic, but costly to replace. and with 2 dogs and 2 cats, it looks like it will fill up pretty quickly. all in, i'd recommend it.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
SergiR
2 (9,999)

2025-02-01

2 (9,999)
No mapea demasiado bien las habitaciones. No puedes dividir según que habitaciones porque te dice la app que son demasiado pequeñas. Se quedan pelos enredados en el centro del cepillo. Te dice que hay manchas resistentes pero en realidad son reflejos de la luz del sol en el parqué. El robot dejado de reconocer los obstáculos al poco más de una semana de uso y se lo hemos tenido que enviar al servicio técnico. De momento estamos desencantados con el robot, estamos descansandos con el servicio de postventa y aunque no tenga que ver con Samsung también estamos desencantados con la empresa del servicio de recogida.
Ursprünglich gepostet auf Samsung Spain

Funktionen

3 (9,999)

Leistung

4 (9,999)

Design

4 (9,999)

Nutzen

4 (9,999)
Antwort von Samsung:
2025-03-03

Samsung.com

Hola, Muchas gracias por compartir tu experiencia. Tus comentarios los tenemos muy en cuenta y nos ayudan a seguir mejorando. Si necesitas ayuda, puedes escribir a nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo

Sd80mac
4 (9,999)

2023-01-30

Rochester NY

4 (9,999)
[This review was collected as part of a promotion.] It does work well and sucking up dusts and fur.. However, the bin filled up so fast and it continues to vacuum without return to station to empty the bin and resume the vacuum. Another issues is that it doesn't pick up little pieces that my dogs chew off the chewy toys and it doesn't pick up strings or fluffy cotton from tearable dog stuff toys for some reason. I would had to run it 3x to get carpet or hard floor clean. One thing I would like to see that it have different pattern of direction for each time I start the vacuuming in, such as alternating from up and down to left and right to diagonal in 45 and 135 degrees. That's at least 4 possible direction each time
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Danny
1 (9,999)

2023-03-28

NC

1 (9,999)
we received our jet bot+ the end of february in anticipation of getting new lvp flooring. once the flooring was installed, the vacuum mapped our open floorplan 1st floor and ran as scheduled for a couple of weeks. now it just keeps saying "the lidar sensor needs to be reset. turn the power off then on again. if that doesn't work, contact customer service. unfortunately the only solution they had was to pack the whole thing up and ship it to samsung to get fixed and then shipped back (minimum 3 weeks time i'm told). thankfully i'm just at the end of my return period and am returning the vacuum for a refund.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2023-04-04

Customer Care

Hi Danny, Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.samsung.com or one of our partners to explore products that better fit your needs. Have a great day! ^Chrystel

Prophete1
5 (9,999)

2021-07-12

upper marlboro

5 (9,999)
[This review was collected as part of a promotion.] This vacuum is amazing, the best I have utilized so far. I love the mapping feature that allows you to edit places you don't want to be bothered. It lasts for a long time, 90 minutes to be exact and the self-cleaning brush makes it easier to maintain. The suction power is great it picks up everything. The 99% filtration and the clean station had attracted me the most to buy this vacuum, and then I found out there is more such as the No-Go Zone in settings, that allow controlling where the Bot can go. It's very impressive, I am amazed at how the bot can identify what suction power to use when on the carpet or the hardwood floor. It is definitely a great buy and won't regret it at all.
MatthewAM
4 (9,999)

2022-02-04

4 (9,999)
[This review was collected as part of a promotion.] My family and I have enjoyed the Jet Bot Vacuum with Clean Station. We have had it for a few months so I can now give an experienced review. The section is great and the power that the vacuum has is unmatched. However, there are times that it has trouble getting back into the clean station itself to empty the bin. It has had so much trouble to the point that it is actually left marks on the floor from continuously going back-and-forth trying to get it self up onto the clean station. Other than that one small issue, I highly recommend the Jet Bot Vacuum. It is very nice to be able to schedule a cleaning even when you’re not home, and then come home to a floor that has been well cleaned.
samsamsung
4 (9,999)

2021-09-08

USA

4 (9,999)
this is the best robot vaccum i have ever used. however, the clean station requires a replaceable dust bag (like their jet stick clean station) and this bag is not available for ordering anywhere that i can see. it does not even show up on the samsung site. when you look at the jet bot product page, under accessories it even shows you the wrong dust bag. it lists the dust bag for the jet stick vacuum which is incompatible (i have both the stick and this robo). the vacuum only comes with two dust bags which may last a few weeks but without those dust bags this vacuum is essentially useless.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2021-09-09

Samsung Care

Thank you for sharing how you feel about the unit. We hear our customers' concerns. We are looking into this and will provide an update on Samsung.com when available. ^Pat

Chad D
5 (9,999)

2022-07-08

Olyphant, PA

5 (9,999)
the jet bot+ is my first vacuum like this. this unit is accurate, and i love how it goes back around and hugs the edges of everything, including chair legs, at the end. i have 2 dogs that shed. it became obvious when i replaced my carpets with hardwood. i run my jet bot automatically three times a day. setting where it should and should not clean (corners with cables) was easy. i do have a jet vac 70 for those spots. the fir, milk bone crumbs, and even full pieces of dry dog food are picked up easily. i can hear it all go into the station bin at the end of each cleaning. if i see a spot that needs immediate attention, i highlight it on the map and let the vacuum loose. i highly recommend it.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
JayZack
1 (9,999)

2025-10-13

Raleigh, nc

1 (9,999)
[This review was collected as part of a promotion.] I was really excited to integrate another Samsung device in my house since I already have the fridge, dishwasher, washer, dryer, TV, phones, etc. But this device has given us nothing but headache. Whether you use no go zones or not, it often gets confused and focuses one area so much that it kills the battery. One day we were not home it did this and drained the battery so much that it will no longer charge. We should have to babysit a smart vacuum. The replacemnt battery cost more than the unit is worth and I guess we will have to finally add some other brand appliance to out smart home.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2025-10-13

SEA Care

JayZack, sharing your experience using the Jetbot matters. Allow us to help. Here is a guide to help you if your JetBot is not charging. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/ Please refer to your user manual for more details if the JetBot is not cleaning the assigned area. Turn to page 45, "The map which the Jet Bot has created is different from the saved map and the map is also drawn askew." User Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151013064) to help our team pull up your information. Have a great day. ^Camille

Am0004
1 (9,999)

2025-03-10

1 (9,999)
[This review was collected as part of a promotion.] I bought this about a year ago and it was the worst large amount of money I have ever spent. The vacuum always gets lost, can never find it's way "home" and runs into almost all of my future leaving marks on the surface. If I would have known this product was not as "smart" as it's claimed to be I would have never purchased it. It worked fine for the first few months but later down the road it just became worse and worse. I have tried resetting, recalibrating, and remapping my home with the vacuum but it has never went back to how it should work. Maybe I just received a faulty unit but this was a complete waste of money. Plus my cat will not ride the machine, instead he is scared to death of it.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2025-03-10

SEA Care

Hi there, We appreciate you sharing your experience with the appliance. Please see page 44 for some troubleshooting steps to help the unit return to the docking station (The Jet Bot cannot find the Clean Station). Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148570215) to help our team gather your information. Have a great day. ^Charles

mpmarotte
5 (9,999)

2022-06-27

Rhode Island

5 (9,999)
[This review was collected as part of a promotion.] Since I did not get to see this robot operating in person, all I could do was rely on the specifications listed on the site and YouTube videos reviewing it. I was pleasantly surprised the first time it ran and mapped my area. The robot crosses higher threshold’s than I expected, attempts skipped areas again to see if it can access a second time, and picks up large debris as well as fur from two cats and a dog. This robot vacuums hardwoods, tile, carpeting, and travels well underneath various pieces of furniture such as coffee tables and armoires. This robot works so well, we have not broken out our old stick vacuum since we purchased it because it reaches all the areas needed and does a great job.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
sw9999
5 (9,999)

2022-01-07

Baltimore

5 (9,999)
[This review was collected as part of a promotion.] It is great to have a robotic vacuum in your home, and Samsung makes a really good one. I leave it on my second floor most of the time, and let it work its way through 4 bedrooms, two baths and a laundry room. It does take some time for it to complete (with multiple stops to empty and/or recharge), but it beats doing it yourself. Smartthings app is nice for control, and to be able to locate the machine at any given time while it is operating - especially helpful when it gets stuck on a cord or sock. Overall, a great product (only regret is that I did not upgrade to the AI+ model.
Daniel Friday
2 (9,999)

2024-12-01

2 (9,999)
Don't bother it won't last a year....just look online in the forums.... Mine worked fine for the first 6 months then constantly into error.... Cleaned and changed filters etc but still every minute it would say there is something stuck in the brush.....nothing in there at all....just scrap now....
[D] Alternative Text [D] Alternative Text
Ursprünglich gepostet auf Samsung UK

Funktionen

2 (9,999)

Leistung

2 (9,999)

Design

2 (9,999)

Nutzen

1 (9,999)
Forest
5 (9,999)

2024-05-06

Florida

5 (9,999)
I have had the Jet Bot for three weeks now and I am very happy with the way it functions around my “complicated” house setting. I have seven in door cats and we needed a system where the cat hair could be controlled. The Jet Bot has really helped with this situation, I have set up a schedule on the app and it does it thing when we are not home. I love the camera as I can watch it’s progress from work. It never bumps into furniture and stops for objects that do not need to be vacuumed. I would highly recommend this product to anyone wanting a high quality robo vac. Thanks, Brett
Ursprünglich gepostet auf Samsung US
Luis
5 (9,999)

2022-07-12

5 (9,999)
[This review was collected as part of a promotion.] Bought this to replace our aging powerbot that had an extended warranty set to expire. While the powerbot did a better job under the cabinets because of its smaller size it did struggle at times getting back to the charging base. This jetbot ai+ does an excellent job navigating and creating a map of the house. This vacuum has not bumped into anything while cleaning unlike our previous robot vacuum. The charge /clean station really makes this a vacuum that needs little intervention once setup. The app will notify you when the filters need cleaned and the base station needs emptied.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
noseyk
1 (9,999)

2023-03-06

WI

1 (9,999)
Actual robot and base are nice piece of hardware but mapping and ability to navigate house are really bad it constantly misses areas and rooms. Our house is open plan with pretty minimal furniture yet still it cant clean a room with anything more then a chair in it. This is one of the better runs! often it skips rooms all together. if you look at the attached image it missed all of room3 (despite crossing it multiple times) most of room9 , half of room 2 and big piece of room 6. there is nothing blocking or comlex about any of these areas and my old roborock managed all with ease
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2023-03-14

Samsung Care

Good day, noseyk. We want your vacuum to provide the best cleaning experience possible. If your Jetbot Mop is not cleaning normally or thoroughly, you'll need to check if the components are connected correctly and that the sensors are clear of dust. Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ For more details, please refer to page 20 of the user manual: https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145559895) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Eric
3 (9,999)

2022-06-28

California

3 (9,999)
overall the vacuum seems to work well and is much quieter than the vac it replaced and it's nice having the automatic debris removal. not sure if it picks up as much cat hair and dirt as the previous vac though. another main issue was that the vacuum is fairly tall and it kept getting stuck under the kitchen island. it got so stuck one morning i was shocked to see that it literally tore through a small section of my thick cushioned kitchen mat- see photo. i can't believe it didn't turn off but instead chewed through the mat. i ended up having to block out the section in front of the island on the map so that it wouldn't get stuck there any more. pretty expensive mishap on top of the cost of the vacuum.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-09-28

Samsung Care

Hi Eric, We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to look into this for you. To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144972556) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Ismo
1 (9,999)

2022-07-13

Saint Louis MO

1 (9,999)
[This review was collected as part of a promotion.] I've done some stupid things in my lifetime but purchasing this vacuum by far just tops em all what a waiste of money I'd give this thing a zero stars if I could but lowest one I gues is one having say that thing never properly worked day one out of a box this little gut just simply have issues and issues on another level continuously bumping into things forgetting maps until a couple of days ago quit working all together and just died I give a credit to samsung for being fair and there when I called them as at the time of death :) lol vacuum was still in a warranty waiting to get it back still I hope it comes back a bit better and smarter because out of the box and like that just suck plain and simple
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-09-28

Samsung Care

Hi Ismo, We appreciate your review of your overall experience with the power of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern. See page 40. https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144970239) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

damo79
5 (9,999)

2025-02-20

5 (9,999)
I purchased this vacuum, as my wife requested addition to our household in form of a robot vaccum. She has high expectations for such equipment and was initially underwhelmed and struggled to map the ground floor in our house. I asked her to be patient and try again and the mapping was successful. It performs very well, cleans and mops the floors very close to edges and helps to keep the floors cleaner adding more free time to do other things. App is intuitive and my wife is very happy with it. Pleased with the purchase. The only negative I have is that spare mop pads are not currently available on Samsung UK website and this needs to be resolved asap - please make all maintenance / spare parts available.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung UK

Funktionen

5 (9,999)

Leistung

5 (9,999)

Design

5 (9,999)

Nutzen

5 (9,999)
Kinga
2 (9,999)

2021-08-22

2 (9,999)
it does vacuum, that’s why i rated two stars when it comes to intelligence, it doesn’t shine. it’s marketed as a perfect vacuum for pet owners because it doesn’t try to vacum pet’s tail. that’s true. what it also doesn’t vacuum is all the fur that my cats leave behind after having their little fights. i was hoping i could teach it to clean up the cat fur while avoiding the toys but it’s impossible. i can only change object detection from small to medium or big. the learning option is quite limited: only certain obstacles are detected and i can send a photo for learning. the piles of cat fur are never an option. it’s also quite tall and doesn’t vacuum under the shelves where it has 1cm+ available space above
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2021-08-23

Samsung Care

I see where you are coming from about ways to help the vacuum learn certain objects. I feel like this is something we can work on and improve with this feedback. Thanks for leaving a review, Kinga.

Barbara
3 (9,999)

2022-01-15

Antrim, NH

3 (9,999)
i want to say that i love this vacuum and i sort of do, but if i'm being honest, i have to say it has one huge deficiency. it doesn't vacuum under my kitchen cabinets. it stays about 3 inches out. it could fit, it just doesn't do it.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-01-17

samsungcare

Thanks for the review, Barbara. We appreciate you sharing your feedback with us regarding the Jet Bot. Your feedback helps us understand steps we can take to better our products. To make sure you are getting the best performance out of your Jet Bot. Take a look at the tips in the link below. ^Pat http://www.samsung.com/us/support/troubleshooting/TSG01003061/

John
5 (9,999)

2022-01-04

Cupertino, CA

5 (9,999)
[This review was collected as part of a promotion.] This Robot Vacuum worked very good in my living room and kitchen, the floor was cleared very nice, all the corners was cleared very well, it returned to charge station with accuracy, especially I really like its dumping all the dusts into the station automatically when it returned to its station which is very convenient, also I found it avoided to bump into obstacles with its sensor, it cleared under my dining-table with a lot of chairs, great to find it could get into it and get out with no issue, definitely it's a very great Robot Vacuum which is deserving recommendation!
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Luisgzman
2 (9,999)

2024-01-02

2 (9,999)
I’ve had the Jetbot+ for a year and 9 months. The mapping was good and really like how the Smart Things app made it easy to use. Held up with my pets and their fur. The downside is the battery. For as expensive as this robot vacuum is, I thought I’d be able to get a few years out of it. It takes about 6-7 seconds for 1 percent to drain. That equates to about 10 minutes of run time. I’ve talked with support and since it’s out of warranty, to replace the battery it would cost me more than half of what I paid for this vacuum. Good product but long term, would not recommend.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2024-01-03

SEA Care

Hi Luisgzman, We understand how important a reliable vacuum is, especially for us pet owners. As the battery is used over a length of time, the battery charging time and usage time decreases. In this case, contact a service center and replace it with a new battery. You can check the availability of battery replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146693682) to help our team pull up your information when you message us. Have a great day. -Ernest-

MacL
5 (9,999)

2024-12-23

5 (9,999)
I've had this product for over a year now, and I would not want to be without it. I have two short haired dogs as well as cats and run the Jet Bot daily on tile and LVP flooring. I have no problem with it leaving hair or dust remnants on the floor and although I sometimes need to clean up interior corners, it's a small thing compared to vacuuming everything manually. I've read reviews stating that people have clumps of hair that are left behind, but I have never had that experience. This is my first experience with a robotic vacuum, and I will remain with this brand.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Nutcase DIYer
4 (9,999)

2025-01-19

4 (9,999)
Very good: navigates well around obstacles, mop feature is really useful, so are the automatic mop cleaning and vacuum empty features. Very easy to operate from phone once set up. It does not like small stones which can be sucked up and jam the long rotating brush under the robot but it is easy to remove the stones. Less than perfect: need to be a bit of geek to set up mobile phone control of the robot. Also although not found in the instructions, the cleaning station must be located on a firm surface such as plastic tiles. On some ordinary carpets the cleaning station (which is quite heavy) sinks into the carpet and the robot loading ramp rides up, such that the robot cannot climb up the ramp and into the station.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung UK

Funktionen

5 (9,999)

Leistung

5 (9,999)

Design

5 (9,999)

Nutzen

4 (9,999)
raewoo
5 (9,999)

2022-01-09

SLC,UT

5 (9,999)
[This review was collected as part of a promotion.] i love samsung products. samsung is a brand i trust and will be loyal to for years to come. i have tried a couple of bot vacuums in the past, but they weren't worth the money spent. i read a lot about this vacuum, and an opportunity came up to get one. does not disappoint! it is extremely quiet, and unless you see it go by, you could almost forget it is running. the set up was easy, and the app is user friendly. the technology behind the mapping ability is very streamlined- it feels like a set it and forget it aspect. if the battery gets low during its cycle, it hooks up at the station, and then goes back to finish the job! it has a self-cleaning brush, and even empties itself. talk about wonderful! jetsons anyone?
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Ka0979231
5 (9,999)

2021-08-20

Myrtle Beach

5 (9,999)
[This review was collected as part of a promotion.] Got my New Samsung Robotvac and the setup was super easy. Then once I ran it the first time I noticed what a great job it did on my carpets in comparison to my previous robot vacuum. Setup everything through the SmartThings app and sent it on its way. It mapped everything out on its own and then emptied itself into the container. I’m never going to have to vacuum again. Can’t stress how much easier this will make anyone’s life if they get this vacuum. And the quality speaks for itself once you see it work in person. To give you another comparison the suction on my New Samsung is way better than my Dyson vacuum. I can’t stress enough that this vacuum is a game changer. I’m only using this vacuum going forward.
Antwort von Samsung:
2021-09-01

Samsung Care

Glad you had no problem setting up the vacuum! Thank you for being a Samsung customer. ^Pat

VRCanberra
5 (9,999)

2024-06-05

5 (9,999)
[This review was collected as part of a promotion.] Hate vacuuming? I did too until I bit the bullet and bought a jet bot robot vacuum. I did the maths and worked out that it will pay for itself in 3 months by not employing a cleaner. It learned the layout of my place in minutes and even worked out to avoid the stairs. It isn’t anywhere as noisy as I was expecting it to be and best of all, my dog isn’t perturbed by it. She used to attack the vacuum cleaner every time I brought it out. I’m also impressed with its performance. It handles rugs, wooden floors and tiles equally well. All I have to do is put my feet up!
Ursprünglich gepostet auf Samsung Australia
Dan2705
1 (9,999)

2024-08-13

Yorkshire

1 (9,999)
Absolutely useless. Please don't waste your money!
Ursprünglich gepostet auf Samsung UK

Funktionen

3 (9,999)

Leistung

1 (9,999)

Design

4 (9,999)

Nutzen

1 (9,999)
Ytown
1 (9,999)

2022-12-15

United States

1 (9,999)
no matter how many times the floor layout is retrained or the base station is moved to different locations, it consistently skips huge areas of rooms or gets lost and can't return home. it seems to find invisible walls in the middle of bare floors. sent it in for service and was told nothing was wrong. have had for almost a year now. customer service was less than helpful. also, other than having a constant service charge and maybe being slightly better at not spreading dust when you remove it, what is the point of having bags in the base station in 2022?
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-12-22

Samsung Care

Hi Ytown, We all know that a working vacuum helps us clean our house well. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check. You'll need to check if the components are connected correctly and that the sensors are clear of dust. The below link is the user manual for your model. Turn page 12 (Before use - Warning - bullet #2), page 13 (In use - Caution bullet #3), page 14 (Safety Information bullet #7), page 16 (Installation Note bullet #1 and Using Notes), and page 17 (Caution bullet #4): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf For reference, I shared these links: I shared this link about "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/ Control your Samsung Jetbot Mop with the remote: https://www.samsung.com/us/support/answer/ANS00086922/ Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/ Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145271834), which will help our team pull up your information. Have a great day. Melardo

Grumpy Munchkin
4 (9,999)

2021-11-03

Perkiomen, PA

4 (9,999)
[This review was collected as part of a promotion.] I have used the Jet Bot a few times now. The carpet looks great with a very thorough clean. I also really like the features in the SmartThings app. A few issues - it gets caught on the throw rugs on top of my carpet, so the have to be moved before vacuuming. When cleaning behind doors, the bot sometimes closes the door and traps itself in a room. The battery has died away from the base station, so I have to hunt the vacuum down in order to get it to charge. Not major issues, but for the price, I would hope these get addressed in system updates.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-01-21

samsungcare

I understand there are a few issues with the device. Thank you for sharing your feedback. You bring up some important points about the device shutting the door. We will forward this information to our product specialists. ^Pat

Mackis
1 (9,999)

2025-03-14

1 (9,999)
Riktigt besviken på robotdammsugaren. Den vägrar dammsuga under min säng, trotts att den kör in under andra möbler som har kortare ben. Ibland tappar den bort var den är någonstans och börjar irra runt som en idiot. Kartan uppdateras inte efter hand heller, så områden som den inte ritade upp innan kompletteras inte heller efter att den har varit just där och städat. AI i detta fallet måste betyda Artificiell Idiot! Den har dessutom väldigt svårt att ta sig över trösklar som är över 6-7mm. Hade jag vetat detta hade jag satsat pengarna på ett annat märke.
Ursprünglich gepostet auf Samsung Sweden
Anonymous
5 (9,999)

2022-01-03

Monroe, NJ

5 (9,999)
[This review was collected as part of a promotion.] I recently purchased the Jet Bot+, and I can't believe it's taken me this long!! This is such an amazing product. It does an amazing job cleaning, going over the same place a few times to make sure it's clean. It maps the room perfectly, avoiding things it should and cleaning what it can. I was extremely impressed by it's intelligence. The first time it cleaned my basement, it ran into a spiderweb. The spider tried to run away and the Jet Bot+ stopped, turned around, and ran after it. I am so impressed with the product and would highly recommend it!!
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Suraj
4 (9,999)

2023-01-17

California

4 (9,999)
[This review was collected as part of a promotion.] I bought the JetBot+ Robot vaccum about a month ago and so far it has been overall a good experience. Pros: 1. Does its job of cleaning floor especially hard wood flooring. 2. Has a decent trash bag. 3. Fully automatic as it should be.* Could do better at: 1. Identifying obstacles. It fails to pick up wires and ends up in a tangle needing manual intervention. 2. Lifting the robot manually leaks dust onto the floor. Could do better at locking the dust. 3. Occasionally gets stuck around obstacles, especially if something has been moved.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
raewoo92
4 (9,999)

2022-02-04

West Valley City

4 (9,999)
[This review was collected as part of a promotion.] Well worth the money! I love samsung products. samsung is a brand I trust and will be loyal to for years to come. I have tried a couple of bot vacuums in the past, but they weren't worth the money spent. I read a lot about this vacuum, and an opportunity came up to get one. does not disappoint! It is extremely quiet, and unless you see it go by, you could almost forget it is running. the set up was easy, and the app is user friendly. The technology behind the mapping ability is very streamlined- it feels like a set it and forget it aspect. If the battery gets low during its cycle, it hooks up at the station, and then goes back to finish the job! It has a self-cleaning brush, and even empties itself. Talk about wonderful! Jetsons anyone?
Nycinpolk
5 (9,999)

2021-11-01

Winter haven

5 (9,999)
[This review was collected as part of a promotion.] We love our new Samsung Bot, I love the fact is serves as a security camera when necessary :). When the weather is bad out sometimes we get false alarms and this can patrol the house as it cleans, it is the best security guard every! On the cleaning end it’s amazing works better then any other robot vacuum I have ever used. This is the first one I have ever owned that has the cleaning bin attached and it a great feature that allows you to vacuum more between cleaning the Vacuum out. If your on the fence go for it the Samsung Bot Vacuum is amazing.
Samsung Fan
3 (9,999)

2024-03-17

Texas

3 (9,999)
This vacuum is fantastic for regular upkeep cleaning. It is nice that we can look in on our animals. The cats do not seem to mind it or move out of its way. hee hee. It does not do well with pet hair. We have two cats, and one sheds a lot. I do have the settings to smart suction. I do like that it knows to clean one side of the house before it charges then finishes with the other side. I agree that it is rather large, so I would think the battery would last long enough to clean a 1700 sq foot home and not just half of it. It would be nice if it had little sweeping arms that can extend when detecting a chair, couch, bed, or anything it cannot get under but needs cleaning. A mop option would also be nice. For the price it should do more.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2024-03-19

SEA Care

Hi there, We aim to ensure your vacuum is functioning at its best. Let us help you out. Please refer to pages 22-24 in the cleaning functions section of the user manual to review the functions and modes of your vacuum, pages 27-32 for maintaining the vacuum, and page 50 for battery usage: https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146963602, to help our team pull up your information when you message us. Have a great day. -John

dob8012
2 (9,999)

2023-01-05

2 (9,999)
Works well when it doesn't find an obstacle. Mine often sees rugs as cables and door saddles as socks so it ends up blocking itself in and won't move on. It also tends to do the most stupid and illogical pattern instead of following a normal zig zag. It also won't let you update a map, you have to set a new one each time. So if it doesn't pick up a whole room first time you have to redo the whole map and it tends to miss a different patch next time. Really bad software. Unit is quality design but left down by poor software and object recognition.
Ursprünglich gepostet auf Samsung Ireland

Funktionen

4 (9,999)

Leistung

1 (9,999)

Design

3 (9,999)

Nutzen

2 (9,999)
Dima
4 (9,999)

2022-07-02

Київ

4 (9,999)
Користуюсь вже 3 місяці і можу сказати що це чудовий апарат. Відмінний дизайн, потужний, швидкий, дійсно обїжджає всі перешкоди. Але в моєму випадку у нього є проблеми з моїм килимом, він іноді вважає його за перешкодою та оминає його. Я розумію що у роботів пилососів я деякі труднощі з чорними місцями на підлозі. Але я гадав що дана модель не буде схильна до такого, завдяки її технології інтелектуального прибирання. Це мене дійсно засмутило. За підсумком можу сказати що це дійсно классна модель якщо у вас немає килимів з чорними візерунками.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf samsung-uk_UA
Antwort von Samsung:
2022-08-03

Служба підтримки клієнтів

Дякуємо Вам за оцінку! Нам прикро, що у даної моделі виникають труднощі з прибиранням, де є чорні місця на підлозі. Датчик не розпізнає чорний колір або чорні візерунки, бо не розуміє, чи є далі підлога. За детальнішою інформацією Ви можете звернутися до нас в чат технічної підтримки за посиланням https://livechat.support.samsung.com/customer_new/UA або за номером 0 800 502 000. Ми з радістю все Вам пояснимо та підкажемо, як уникнути подібних труднощів під час прибирання. Бажаємо гарного дня!

WillS
5 (9,999)

2022-09-25

WA

5 (9,999)
initial setup was easy. 5-minutes to get it out of the box, plugged in and ready. another 5 minutes to use smartthings to connect to our wifi. initially it failed on old phone my wife had used (andriod 10). i installed on mine (android 12), and it connected immediately. the voice prompts were much appreciated, and following the prompts we sent the robot off to map the house. took about 15-minutes for 2850 sq ft. having a robot before, we knew to open doors and move away sticking obstacles (but this robot handled others we forgot about w/o issues). when mapping was complete it said the robot would need one recharge to finish everything and about 3 hours. but on its first run, the vacuum completed everything in one pass of about 2 hours.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Philliesfan1
5 (9,999)

2021-07-12

Brookhaven

5 (9,999)
[This review was collected as part of a promotion.] I have used several other brands robot vacuums and ended up returning them as they just either didn’t clean well or couldn’t get around my place without getting stuck on things. The Samsung Jet Bot+ vacuum handles cleaning and maneuvering around items and my place extremely well! As a household with both a cat and a dog I wasn’t expecting that it would pick up the amount of pet hair that it has. This vaccine is insanely smart and literally learns from itself on where to clean and where it can’t go. The clean/charge station is awesome and it still amazes me that technology has come this far where an appliance can find its way back to its base for charging and cleaning. This is definitely the future of vacuuming and Samsung got it 100% right!
dcrider
5 (9,999)

2022-10-27

Long Beach, MS

5 (9,999)
[This review was collected as part of a promotion.] Samsung vacuum is excellent. The engineers were brilliant programming the computer chip is great because how it knows if you move it, machine remembers and will finish and go back to the exact spot it was moved. It talks and let’s you know if a problem, if it’s stuck it cuts itself off, says it needs emptying the bend, battery low returns to the station. The vacuum goes over my whole house just love it. I wished this was engineered years ago. Oh this is a plus it never bumps or scratches my furniture just goes up with in 1-2 inches and turns around. Awesome vacuum. If you sweep a pile dirt it will see it and go over to remove dirt. Emptying station is so great when it finishes it empties in the station bag without you having to do anything.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Nandigums
1 (9,999)

2024-12-04

1 (9,999)
It is completely waste of money to buy this vacuum cleaner. this is the worst product I bought it till now. it didn't even clean the along the edges properly. The worst is thing is that if you are not satisfy with vacuum cleaner wants to returns then you have to pay 20% of the cost for using it. I don't understanding how can we know about product without using it. It is literally grabbing money for the waste product. I recommend never ever buy anything from Samsung. even many reviews in the internet says it is worst but I believe in Samsung.
Ursprünglich gepostet auf Samsung UK

Funktionen

1 (9,999)

Leistung

1 (9,999)

Design

1 (9,999)

Nutzen

1 (9,999)
Stephanie
5 (9,999)

2022-01-11

5 (9,999)
i debated on this forever and did a ton of research. i looked at many "top robot vaccum" articles and this one was not on any of the rankings. joke is on whoever wrote those articles, this robot vaccum is far more superior than any other vaccum. we have two thick rugs in our house that are on hard floor. the vaccum has no problem climbing onto the rugs and does not get stuck at all. i was super impressed by how quickly the vaccum was able to map our house. honestly, if you're thinking about it, get it. you seriously will be so glad you did.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
crazycurl20
5 (9,999)

2022-10-26

North Caronlina

5 (9,999)
[This review was collected as part of a promotion.] I have had some mid-bottom of the line robot vacuums before, and felt that they didn't do a great job, but I assumed that's all they were meant to do. But this Samsung Jet Bot AI+ has by far exceeded any expectations I had for a robot vacuum. It is the most powerful one I have had yet, and I love the report I get each time it is used. It is also very user friendly for how many features it has. Most importantly, it makes my life easier and makes being home more relaxing, which is something I have never experience with a robot vacuum before.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Darkened
2 (9,999)

2023-07-29

Avondale, AZ

2 (9,999)
I pur jsed this in May and it's now the end of July. I didn't use.it until mod June because we saved it for the new home we closed on. At first, I loved the JetBot+, but now, I feel like the thing is just an idiot. The AI seems to get stupid real quick. Before it was very good about detecting walls, edges and furniture... now the unit gets stuck practically daily, it does things like spin around in a circle for 20 minutes, pushes over box fans..... I've wiped off the sensor, deleted the map and jad it redraw it.... it just doesn't function the way it was in the first 2 weeks. Truthfully the thing annoys me more than anything cause I'm always having to prevent it from the next disaster or to get it unstuck.... For an $800 machine, I expected more.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2023-08-03

Customer care

Hi there, Congratulation on your new home! We want to ensure that your maximizing the vacuum's full ability. I have included a link below to a list of commonly asked questions regarding the mapping and pattern cleaning of the vacuum. This resource will assist in ensuring that it is functioning properly. POWERbot robot vacuum FAQs: https://www.samsung.com/us/support/answer/ANS00088082/ Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146101147) to help our team pull up your information when you message us. Have a great day. -Ernest-

GSax
2 (9,999)

2023-06-17

virginia

2 (9,999)
I bought this and the s23+ together a couple of months ago. Overall the product is good but oh my God, the cliff sensor issue drives me nuts. If you have a black rug with a white design on it, this product is useless as it gives you a cliff sensor error. It thinks the robot is about to fall off a cliff and it stops working. It's pretty much useless at that point. However if I avoid that area, which is my kitchen table) it works fine. However the area I wanted this for wad the kitchen table area so it's pretty much a loss at this point.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2023-06-21

Samsung Customer Care

Hello there. Let's make your cleaning experience a breeze! Please see this link to your user manual for cleaning your cliff sensor. Turn to page 9, "C-3 Cleaning the Sensor Window." Manual. https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf Should you need more assistance with your cliff sensor error, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145921151) to help our team pull up your information. Have a great day ^Camille

Anonymous
1 (9,999)

2022-07-13

Las Vegas

1 (9,999)
[This review was collected as part of a promotion.] Wish I could give raving reviews, but I can't. My 6 year old Samsung robot cleans much better. As does the cheaper model (no tracks) of this same vacuum. The fault seems to be the crappy s design of the dust container, you cannot clean it, and the docking station cannot clean it. It has a capacity of less than a cup. It clogs with hair and other debris, but it can't be disassembled to remove the clog. High pressure air, a big shop vac, and bent pieces of wire will remove some of the clog after about a half hour of work. Repeat weekly!
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-09-28

Samsung Care

Hi JerryLondon, We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern. Empty Dust function does not work. See page 41. https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144970316) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Troy
5 (9,999)

2022-01-04

Richmond VA

5 (9,999)
[This review was collected as part of a promotion.] I have had this Jet Bot AI+ for about a month and it is doing a great job once the map is completed. it does a great job on cleaning floors and rug, we just recently got a cat and being able to run this at anytime really helps with keeping the cat hair down. i am really glad we got the cleaning station with the Jet bot because it sometimes need to empty while its cleaning. The only thing i would like to see adding is a 3D mapping so you can see the upstair view when cleaning different floor levels. other then that worth every penny.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Jenna
1 (9,999)

2022-08-26

1 (9,999)
shortly after i started getting the errors. the sensors constantly needed to be cleaned- even if they were just cleaned. sent it in, "fixed it". still does it. the sensor on top had to be replaced- sent it in again. now the vacuum is constantly saying do this or do that. i only run it at night &in the morning when everything is picked up and no one is around to mess with it. doesn't seem to make a difference. i also just cleaned out the brush. it is impossible to get the hair that wraps around the brush because the ends don't come off like other brushes. even after emptying it if i pick it up stuff still falls out all over. i usually have to vacuum again anyways since it barely sucks anything up. i would definitely never suggest this device to anyone.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-09-16

Samsung Care

Hi Jenna, We are glad to hear that you are using a Samsung vacuum. I would like to share a link for a proper guide on how to fix the vacuum, for not cleaning the surface properly, and for having error codes. POWERbot information and error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001935/ Suction power is weak. See page 40. https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf To better assist you on this matter and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144926991) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

BaldyG
5 (9,999)

2025-10-13

5 (9,999)
This vacuum was an unscheduled purchase we saw it on offer while waiting to collect a new TV. We didn't buy at the time but after reviewing came back to the SonicDirect store and collected it. The machine is a doddle to set up and can be set to clean on a scheduled basis, we don't schedule just run it round when we decide. It warns to tell you its setting off and again when it's completed. As its only small I clean the collection chamber out every time its done a clean and its amazing how much stuff it picks up. Highly recommend it.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung UK

Funktionen

5 (9,999)

Leistung

5 (9,999)

Design

5 (9,999)

Nutzen

5 (9,999)
Antwort von Samsung:
2025-10-22

Samsung

We're absolutely delighted to hear that you decided to treat yourself to the fantastic Samsung Jet Bot, and that you love it! It's such an excellent little machine, and it will save you hours and hours in your daily household chores. It's brilliant to know that you found the set up to be easy, and that you're enjoying things such as the voice guidance - this is such a handy feature to have. The powerful motor adjusts suction power based on the floor type, which saves you energy, and the high-efficiency brush effectively cleans both carpets and hard floors. Many thanks for sharing your five star review! ^EW at Samsung Support

Ritawoogie1
5 (9,999)

2021-12-09

BRENTWOOD

5 (9,999)
[This review was collected as part of a promotion.] I love this not vacuum it's bigger than the other ones I have seen. Samsung jet bot+vacuum with cleaning station it cleans wonderful I love the app and it is very easy to use. I also received this product at a discounted price in order to give my honest review and this is my honest review the Samsung jet bot vacuum is great. It is a lot bigger than what I initially thought which is wonderful. I like it better than the Roomba vacuum. And it is wonderful because it does not fall down the steps it actually stops. It has so many functions to it it goes from wood floors to rugs with no problem. I love the way it goes back to the cleaning station and cleans itself out. I would definitely recommend this product to anyone who has a big house or even a small one.
Smarttech
4 (9,999)

2022-10-26

California

4 (9,999)
[This review was collected as part of a promotion.] Been using this for a few weeks. So far it’s been pretty good. Complaints would be we need to have it on max suction to vacuum the carpet so it tends to runs out of battery before finishing the whole house. Takes about two hours to fully recharge before it will finish cleaning. Other downside is that for some reason at times it has gone into the no-go zone area that we’ve set. Still trying to figure out why it does that. But overall it has cut down a lot of cleaning time. Love that we can control everything on the app remotely.
Ursprünglich gepostet auf Samsung US
mphilip
5 (9,999)

2023-01-25

5 (9,999)
As someone new to robot vacuums the initial impression for me was mixed. Thought this expensive gadget is not for practical use. While I packed to return it, by not using it for few days the difference was evident. Changed my mind and decided to live with it. It's absolutely helpful and is a great addition to home automation. Good suction power. Works great both on hard floor and carpets. I do not like the app through as its not very user friendly and needs further improvement. Overall great experience and highly recommended.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung UK

Funktionen

5 (9,999)

Leistung

5 (9,999)

Design

5 (9,999)

Nutzen

5 (9,999)
Antwort von Samsung:
2023-01-26

Samsung Support

It's good to see that you were able to see a noticeable difference with how effective your new Samsung Jet Bot Robot can be, Phillip, and this encouraged you to keep it. Its 60W of suction power means that it can get to even stubborn debris that has become entangled, and leaves both carpets, laminate, and wooden floors looking pristine. We're happy to take on board your comments regarding the app, and if you do have any suggestions for any improvements that you'd like to see then we'd be happy to hear them from you, and the great news is there are easy ways to feed this back to us. Simply Open the Samsung Members App, and in the tab at the bottom of the screen, click on 'Get Help,. then select 'Send Feedback'. ^DB at Samsung Support

Samsung Fan
1 (9,999)

2025-02-01

VA

1 (9,999)
This robot vacuum has been a major disappointment. Instead of simplifying my cleaning routine, it's added frustration and wasted time. The core issue lies with the software, which is clearly buggy and unreliable. Mapping the floor has been a nightmare, with the device repeatedly failing in its attempts. Even when it does manage to create a map, the cleaning performance is abysmal. The vacuum frequently cuts its cleaning cycle short, declaring the job done prematurely and returning to its charging station, leaving much of the floor untouched. This erratic behavior makes it completely ineffective at actually cleaning. Frankly, my seven-year-old stick vacuum does a far superior job. Save your money and avoid this product. It's simply not worth the hassle.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2025-02-03

SEA Care

Hi there, We know the importance of having a reliable appliance. All we want is to assist you. We have provided a link below that explains why the Jet Bot may not complete the area it needs to clean. Please scroll down to the section "Why does the vacuum clean the same area repeatedly or leave an area unfinished?" Jet Bot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS10002355/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148318568) to help our team pull up your information when you message us. Thank you. -Kimberly

ChrisA123
1 (9,999)

2025-02-15

Hertfordshire, UK

1 (9,999)
Do not buy one of these. The idea is good, the app is pretty great, and ‘some’ of the tech works really well, but the overall product is unreliable - base station floods, onboard dust tank doesn’t empty - and Samsung service/support is by far the worst I have use in the last 10years. We purchased in November 2024. We had various teething issues with mapping but it did generally figure things out, and did a fairly good job of hoovering and mopping in the background each night. Then in Dec we realised the onboard dust box wasn’t emptying itself. Eventually a full reset resolved this. Then in Jan we found the Cleanstation tank/washing bay wasn’t emptying. More calls and emails to customer support, who very very clearly aren’t trained on these machines - try resetting it again etc. Eventually, after 2 weeks of wrestling with the useless customer service/support team, they agreed it needed collecting. By this point the device is barely 6 weeks old, but it’s outside the return window so warranty kicks in and you have to use their Service agent. They say they will arrange for it to be collected. No time given, no warning til DPD announce they will be collecting ‘that day’, and will be bringing a box. DPD and box arrives, but device doesn’t fit in box. Not even close. Customer services says ‘oops, it’s a new model (which it isnt) and we don’t have any larger boxes’. Very sorry, call you in 48 hours, taking personal care of your case now, etc. Hear nothing. Courier calls a few days later saying they are being tasked to collect it and deliver direct to service agent. Courier is good and does as promised. That was over a week ago. Since then, Samsung have tried sending DPD again, again with too small a box to collect a device that was collected over a week ago. Not a squeak from Samsung/their agent about what’s going on with my machine. Emails and live chats promise call backs. Calls to the help desk are answered only to explain that their system is being updated and they can’t do anything but they will call me back. No eta as to when. I was excited to be an early (ish) adopter, and am somewhat privileged enough to be able to afford the hefty price tag, but on the basis of my experience I cannot recommend either the product, or frankly the Samsung brand/service support offering. If someone from Samsung gets a grip of this matter and contacts me by CoB 16th Feb with an acceptable resolution to all the above, I’ll consider reflecting their solution in an update to the above.
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Ursprünglich gepostet auf Samsung UK

Funktionen

3 (9,999)

Leistung

1 (9,999)

Design

1 (9,999)

Nutzen

1 (9,999)
Anonymous
5 (9,999)

2022-07-24

Frisco, TX

5 (9,999)
[This review was collected as part of a promotion.] t is awesome , took me two days to get it all under control：）We can finally keep our floors clean with 3kids .I give this product two thumbs up! I consider it the best purchase I’ve made in a long, long time. This combined with the floor cleaner with wave in its name have reduced the amount of time I spend cleaning the floors. I was dust mopping twice a day, but now there is no need. You can name areas on your map and send the robot out to certain areas. You can also add a square where you do not want the robot to vacuum.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Arin
3 (9,999)

2022-05-11

3 (9,999)
the jet bot ai+ product hardware is well built and aesthetic and futuristic looking but there are some major cons which a reputed brand like samsung should immediately work upon. cons: (i) the app can save only one map which is a major problem as multiple floor houses cannot save more than 1 floor and hence cannot create no-go zones for other floors. i wish samsung addresses this problem asap. (ii) the very low front wheel cannot climb on rugs most of the time and keeps either pushing it around or folding it undesirably.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-07-22

Samsung Care

Hi Arin, Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot AI+ Robot Vacuum with Object Recognition. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work. POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/ When the Jet Bot does not have a saved map, it studies cleaning space through the Auto Clean function, which starts from the Clean Station. After studying the cleaning space, a map is saved. (The map creation is enabled through the SmartThings App only.) You can edit or delete the map at the SmartThings App Cleaning Functions on page 22 https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf In case of repairs are needed, please take note of your warranty coverage. https://www.samsung.com/us/support/service/warranty/VR50T95735W/AA One (1) year parts and labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144724125 Have a great day. ^Charles

Smedsters
5 (9,999)

2021-07-13

Charlotte, NC

5 (9,999)
[This review was collected as part of a promotion.] I’m awaiting the arrival of the new Jet Bot AI+. I currently own three iRobot s9+ Vacuums for my household of five cats and love them. They each do a great job of eliminating the pounds of hair that the cats shed each day. Unfortunately, they don’t do a great job of avoiding cat poop and have had the great misfortune of cleaning them several times as a result. My expectation is that the Jet Bot AI+ is going to do a much better job of avoiding pet droppings altogether and in turn, make the Jet Bot AI+ the best self-emptying, vacuum-only, robotic vacuum. I know there are other combo robotic vacuum/mops with AI on the market but none of them feature the straight front vacuum cleaning edge with LiDAR like the Jet Bot AI+ has making it truly the first of its kind.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
sylvi_slytherin
4 (9,999)

2024-10-14

4 (9,999)
Bought this robo vac as it was time for an upgrade and it intergraded with the SmartThings app which we have other Samsung devices that we monitor on there, the best app for smart home thus far. It doesn’t disappoint in the aspect of having all the needed technology to be able to run autonomously (schedule, water level, suction power, even monitoring pets and alert of barking when away).The AI needs some improvements, as it doesn’t always know the difference between a plate and our bedsheets lol. But you can tech it what it is which is a plus. One thing I’d like to see in the app is the ability to delete a room that you don’t want to vacuum, and in our case it picked up the outside of our house that it can’t reach. Can’t wait for updates that will help with the AI!
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung Australia
Brad
5 (9,999)

2022-07-11

Alabama

5 (9,999)
[This review was collected as part of a promotion.] The wife and I are in healthcare working full-time with commutes and two elementary school children. This thing has cut a chore into a no longer thought of event. It beats our 'top of the line' original brand device hands down. Thought the original device would be the best to introduce us to robot vacuums. It did okay. Moved furniture around, got stuck some, etc.. Liked but didn't love. Got the Samsung thinking I'd give it a shot in another area which was higher traffic. Had reasonable expectations. They were surpassed. Loved it so much I bought another later for my mom for mother's day. She loves hers as well. Almost reboxed the other brand and gifted it but loved my mom too much. So for now the iwitch remains in it's area, but should it die it will not be revived.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
admsfmly
5 (9,999)

2022-01-17

California

5 (9,999)
[This review was collected as part of a promotion.] This Robot Vacuum is such an improved model over my previous. I love that it can talk and let me know what is going on. It cleans really well. The map features are nice as i can pop into the app and have select spaces cleaned or everything. Nice that also view the onboard camera and see what is going on in other parts of the house even if i do not have it cleaning. The find my pet feature is nice but the listed dog breads is minimal. I have a labradoodle and that is not an option to choose. Overall I love this thing.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Sammy689
5 (9,999)

2024-12-22

5 (9,999)
[This review was collected as part of a promotion.] Having kids and pets, its hard to keep vacuming every few hours. We tried multiple brands including no name ones but they didnt work for us. We then saw this one at our friends house and we loved it so we bought one. It does it all. Mops, vacuums and auto empties. The AI features are great as it enhances its function. Its scanning is very accurate so it cleans all our rooms perfectly. Its quiet so we can leave it on all night. Now we only have to do a thourough vacuum every 3 days because this does the job very well.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung Australia
Samsung Fan
1 (9,999)

2024-05-08

Seattle, WA

1 (9,999)
The software has gotten worse. I've been using it for a little over a year. It worked fine for the first few months, but I now have to do manual vacuum work and stopped using it. It comes to the dock almost immediately without cleaning the whole area. I picked up any obstacles every time before I started the vacuum. I've been using a Roborock for 4-5 years on the other story, and it works perfectly! I am a Samsung fan, but I gotta be honest. Please update the software so that my vacuum makes the perfect journey.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2024-05-10

Samsung Care

Hi there, We truly understand how you feel regarding your vacuum. We are here to assist you in any way possible. Please see page 45 of the user manual for the steps to do when the vacuum is not cleaning the whole area. https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147127058), and it will help our team pull up your information. ^Rodel

Zhaarrraaa
5 (9,999)

2022-06-10

5 (9,999)
Користувалася раніше роботом-пилососом іншої фірми. Через поломку довелося змінити, вирішила спробувати Jet Bot+. Тиждень вже користуюся, і якщо чесно в захваті. Особливо від того, як чітко він прибирає шерсть моєї кішки. Бо попередній пилосос з цим тяжко справлявся))) Також мега зручним є застосунок Smart Things, через який можна керувати маршрутом прибирання, часом та взагалі відстежувати, на якому етапі воно знаходиться. Недоліки: не помітила. Переваги: ідеальний пристрій для швидкого та якісного прибирання!
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf samsung-uk_UA
Stevensrule1
4 (9,999)

2021-12-27

Buckeye, AZ

4 (9,999)
i have had many top of the line robot vacuums and so far i really like the samsung jetbot ai. fast mapping, great object recognition, takes care with my furniture, does well on all types of floors, and looks great. where this machine lacks, no fault of its own is the firmware and and the app - the robot will not attempt to go under things that it can clearly fit under, i need this thing to go under the beds and furniture where it can fit. schedules in the app are currently limiting you to all rooms or nothing, i need to be able to select the rooms i want to clean when i want to clean them on a schedule. this is a very simple fix for the app team, please help asap or i will need to return this jetbot ai, i don't want/need it cleaning 3500 sqft every day it is scheduled
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
DdddDD444
1 (9,999)

2025-04-05

Suffolk

1 (9,999)
It started well and was very effective at cleaning floors. However, after almost a year, that changed and it keeps stopping saying there's something stuck in the roller brush. I've washed the brush several times, damp-wiped everywhere with microfibre cloths, many many times but still it continues to stop. In most cases, it can't do more than 10 mins before stopping with the same "brush" problem. If it weren't for that, I'd give it 5 out of 5. Unfortunately it's now unusable as you're constantly resetting it.
Ursprünglich gepostet auf Samsung UK

Funktionen

3 (9,999)

Leistung

1 (9,999)

Design

4 (9,999)

Nutzen

4 (9,999)
Jared Ferreira
2 (9,999)

2023-01-07

NJ

2 (9,999)
as a dog owner ... this product comes up way short. we own the previous 9250 powerbot samsung put out and it is a beast, so much so that we didn't hand vacuum for over 2 years (no exaggeration). with this new jetbotai the engineering team used a soft bristle brush which is not picking up dog hair on carpets. not even a clump of dog hair. not worth the cost if it can't do the basics. this product got demoted to the basement and we brought the older model back upstairs. c'mon samsung, you're better than this.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2023-01-12

Samsung Care

Hi Jared Ferreira, Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG) Have a great day. ^Charles

BotVacuumCustomer
4 (9,999)

2022-06-28

Philadelphia

4 (9,999)
[This review was collected as part of a promotion.] The vacuum is smart and rarely gets stuck. It cleans pretty well, too. However, it was difficult to find the dust bag for the clean station and had to buy them from Korea. It's also not easy to find them in Korea, either. I have 2 dogs and the fur it has picked up has clogged both the vacuum and the clean station but it was easy to take them apart and clean them out. When the clean station shows blinking red, flip it upside down and see if there is anything stuck. You will need a small screw driver for this. It took a while to figure out how to run the vacuum with Google Home but I found a youtube video that helped me. First you have to set a routine in SmartThings for Google Home to recognize the device. Overall, I am satisfied with the purchase. I wish it was a little cheaper.
Ursprünglich gepostet auf Samsung US
RLShiba
1 (9,999)

2025-11-12

1 (9,999)
Den lever verkligen inte upp till förväntningarna! Resultatet av dammsugning lämnar mycket att önska, moppningen är fruktansvärt opålitlig! Antingen kommer inget vatten eller för mycket vatten. Och efter bara ett år så börjar stationen lukta konstigt, bränd elektronik eller något sånt, när den tömmer robotens dammbehållare. Och stationen suger även med sig vatten upp i dammpåsen vilket gör att den blir blöt och äcklig. Tror även att det är detta som gjort att den nu har fått problem och luktar konstigt.
Ursprünglich gepostet auf Samsung Sweden
Jfer33fcb
3 (9,999)

2023-03-30

New Jersey

3 (9,999)
The older 9250 model released in 2017 was a powerhouse and cleaned so well on carpet thanks to the hard-bristle brush. The new Samsung Jet Bots come with a soft bristle brush which DOES NOT pick up pet hair on carpet. I have both of the new Jet Bot models. Thankfully they are super smart, quiet and reliable with all other features. Self emptying is nice. But c'mon Samsung! The most basic thing - picking up hair on carpets!!!! Please Please Please make a hard bristle replacement brush for Jet Bot models.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2023-04-04

Customer Care

Hi There. Thank you for sharing your experiences with the vacuum. Upon verification, the JetBot+ uses a powerful suction digital inverter motor and a high-efficiency brush. Using the Jet Bot+ on a thick carpet may damage both the Jet Bot and the carpet. The Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Since the brush sweeps dirt up from the floor during cleaning, foreign matter, such as a thin and long thread, long hair, etc., may get caught in it. For the best cleaning results, check and clean it regularly. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145635681, to help our team pull up your information. Have a great day! ^Chrystel

corlando
5 (9,999)

2021-11-02

Sacramento CA

5 (9,999)
[This review was collected as part of a promotion.] I was reluctant to get a robot vacuum, I thought 'am I lazy or are those worth it?' I also thought there was no way it would do a good job on the edges. It was so worth it and I was wrong- it does a great job on the edges. I love that I can send the robot to one room of the house while I clean another and then have it come into the room I just finished cleaning. it's fairly quick and my floors are vacuumed way more often now. What a time saver! Added bonus, I switched it to Italian language for fun.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2021-11-23

samsungcare

Happy to hear the vacuum is making things easier for you! ^Pat

Angela
2 (9,999)

2022-04-02

2 (9,999)
prog: great mapping tech; no go zones are easy to program. con: it works fine on hard foors but the suction is not sufficient for carpet. i suspected it was too wimpy when we first fired it up because it barely makes any noise. i thought, "surely that's because of samsung's superior engineering." nope. we've had a great experience with all of our samsung products, but this vacum is a fail. we've had it for 7 months and it has never asked us to empty the bag in the station. (it's still not full.) maybe that's a good thing because you can't buy the bags anywhere! we have a different vacuum whose bin is packed full after 3 days, without fail. (cats) it's getting it's job back and jet bot is getting the boot. it's hard to believe there are so many great reviews for this piece of junk.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2022-04-15

Customer Care

Hello Angela, Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Jet Bot+ Robot Vacuum with Clean Station. At this time, we can only recommend contacting a service center to see what is the best way to fix this. For the immediate resolution of your concern, you may reach us via the following details. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Reference number: 1144407303 ^Ross

Christian
5 (9,999)

2021-11-27

5 (9,999)
first thing first. it works really amazing. i love it can play music for pets while it cleans. it is super quite and the clean station is no louder than a normal vacuum. set up was extremely easy. i love than i can monitor with a moving camera around the house. it doesn't detect dog poo easily. twice i have woken up to my floors covered in a nasty mess, third, the brush is great on hard floors but not carpet a second brush needs to be available for purchase as i want a deeper clean for my carpet fourth the smart things' app is trash i want to clean certain rooms without having to dis click each room individually, a drop down would be nicer. also have a setting for vacuum till bin full empty return to last spot. it would also be nice to have clean home once not till battery runs out.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
KevWoko
5 (9,999)

2025-09-27

5 (9,999)
⭐️⭐️⭐️⭐️⭐️ The Bespoke AI Jet Bot Combo AI+ 3-in-1 is absolutely fantastic! It’s powerful, efficient, and really easy to use. I love how smart the cleaning feels – it navigates smoothly, covers every corner, and switches between functions seamlessly. The suction is excellent, and it leaves my floors spotless with minimal effort on my part. It’s stylish too, so it doesn’t look out of place at home. Honestly, it’s made cleaning so much quicker and easier. I come home and my floors are spotless.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung UK

Funktionen

5 (9,999)

Leistung

5 (9,999)

Design

5 (9,999)

Nutzen

5 (9,999)
Antwort von Samsung:
2025-09-30

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Samsung Bespoke Jet Bot™ Robot Vacuum Cleaner! We have taken the chore out of cleaning, and you'll never be disappointed by the results! ^LB at Samsung Support

Mike Bee
4 (9,999)

2021-11-11

Sacramento, CA

4 (9,999)
[This review was collected as part of a promotion.] I've been using it for about a month now and it has been very convenient to have around. After mapping out No Go Zones, it's been very effective in cleaning while I'm gone at work. It won't replace my traditional vacuum but it does make the home feel cleaner consistently. I run it on Max Suction Power because it feels like the Smart Suction doesn't work as well as I want it to. I think if you can find it on sale and have been interested in getting a robot cleaner, this one is not a bad choice.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Kwka
1 (9,999)

2024-09-05

Fairfax, Virginia

1 (9,999)
[This review was collected as part of a promotion.] When I purchased this device, the camera function was available and working. However, Samsung later disabled this function due to privacy concerns. I bought this product specifically for this feature that Samsung has now removed. I believe Samsung should allow customers to decide whether or not to use such functions, similar to how we have the right to purchase self-defense items like guns. I feel that I paid for a feature that has since been taken away without any compensation or my consent.
Ursprünglich gepostet auf Samsung US
Antwort von Samsung:
2024-09-05

SEA Care

Hi there, We understand how you feel about not being able to maximize the camera features of your robot vacuum. We want to speak with you directly to confirm the severity of why this function was disabled. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147504442, to help our team pull up your information when you message us. Have a great day. -John

CrayolaKranz
5 (9,999)

2022-01-03

Minnetonka, MN

5 (9,999)
[This review was collected as part of a promotion.] Pros: Maps very well, seems to clean well on hardwood floors, built-in camera is cool to watch it clean, "Find my pet" feature has made us laugh a few times (and actually works!), Looks sleek and powerful. Cons: Availability of vacuum bags, won't go into a carpeted room I have for some reason, emptying into clean station is extremely loud. Overall, I've been very impressed with my robot vacuum for the ~1 month I've had it. If you're considering buying it, I would recommend you do so.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
Alexandre101
4 (9,999)

2025-12-31

4 (9,999)
I have bought 3 of these, 1 i returned with a water leak, i have 2 in my house, i love them, but they are not perfect. I originally bout 3 of the first Samsung robot vacs, 1 still works in 1 room of my house, battery replaced so over 10 years. The new AI models are fantastic but not perfect. I will run them \. When Samsung brigs out a new model i will buy another. So work that out... My floor is very clean now... Good work Samsung people. Just keep going and make them better. I will buy 1...
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung Australia
Minki
5 (9,999)

2022-05-14

Troy, MI

5 (9,999)
it’s been 3days using this product and i am very satisfied with it functionally. automatically recognized objects and save the map of the living room also clean almost perfectly. it is very convinient to gather dust into the dustbag at the clean station that means i dont’t need to empty the dustbag every each time it cleans the livingroom. one thing i want for this product is that it can save multi maps so i can use it for different floors. other than that, it is perfect to use for homs.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US
stasgrin
3 (9,999)

2024-10-18

Dorset, UK

3 (9,999)
The hardware is really good! Suction 9\10! Wet mopping 9\10! Cleaning job overall - 8\10! However, the software... it is not working okay. Obstacle recognition - never gets proper results. A plant pot? Surely it is a cup or a plate, haha. Furniture leg? No, it is a "sock". Also, it can stuck on a simple sun glare from a shiny floor and avoid a pretty large area. Another joke is scheduled cleaning. BST (British Summer Time) it fails to recognize, so if you have scheduled your cleaning at 6PM, yup it will run at 6PM and also it will send you about 10 notifications an hour later (at 7PM) that cleaning can not be started by schedule. I could continue the list on and on, but that is just a top of an iceberg. If they improve the soft, I would name it the best vacuum (I had 2 others previously).
Ursprünglich gepostet auf Samsung UK

Funktionen

5 (9,999)

Leistung

3 (9,999)

Design

5 (9,999)

Nutzen

3 (9,999)
SlepRock
5 (9,999)

2023-03-12

San Diego, CA

5 (9,999)
[This review was collected as part of a promotion.] I have owned this product for over a year now and I must say that the programmable features are quite nice. The robot vacuum works better than some others that I've seen. The cord/rug sensors only seem to work some of the time, so there is room for growth there. I also wish that there was a bag-less option since dog hair tends to fill up the disposable bags pretty easily. The fact that the vacuum can dock at the base station to empty is pretty nice. Overall, its a pretty good product.
Ich habe dieses Produkt empfohlen.
Ursprünglich gepostet auf Samsung US

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