Réfrigérateur à portes françaises 33 po (3 portes) de 18 pi³ avec technologie Twin Cooling Plus™ (2025)

Argent inoxydable 18 pi³
RF18A5101SR/AA

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Réfrigérateur à portes françaises 33 po (3 portes) de 18 pi³ avec technologie Twin Cooling Plus™ (2025)
Argent inoxydable 18 pi³

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Éléments clés

Homologation ENERGY STAR®

Homologation ENERGY STAR®

Caractéristiques

Télécommande facile à tout moment et en tout lieu

Connectivité Wi-Fi

Surveillez et contrôlez facilement votre réfrigérateur. Grâce à la connectivité Wi-Fi, vous pouvez faire le suivi de son état à l’aide d’une application pour téléphone intelligent*. Vous pouvez facilement contrôler ses modes de refroidissement rapide, vérifier la température et recevoir des alertes si la porte est laissée ouverte. La commande à distance va également détecter et diagnostiquer les problèmes.1

Homologation ENERGY STAR®

Contrôle harmonieux avec accessibilité conviviale

Affichage facile d’accès

Contrôlez facilement le réfrigérateur, même si vos mouvements sont restreints. Le panneau de commande situé à l’intérieur du réfrigérateur offre une conception harmonieuse et discrète à portée de main et peut être utilisé d’une seule main.

Aliments frais au goût naturel et conservant mieux leur humidité

Technologie Twin Cooling Plus™

Soyez assuré que les aliments restent humides et frais plus longtemps*. La technologie Twin Cooling Plus™ optimise la température et l’humidité dans le réfrigérateur et le congélateur grâce au refroidissement indépendant. Elle préserve mieux les aliments et protège leur goût en empêchant les odeurs de se mélanger.2

Toujours étincelant de propreté et sans traces de doigts

Fini résistant aux empreintes digitales

Assurez-vous que votre réfrigérateur a toujours un aspect parfaitement propre. Une finition spéciale résistante aux traces de doigts empêche les surfaces de se couvrir de traces disgracieuses et d’autres marques et taches. Et si une trace quelconque apparaît malgré tout, elle peut être facilement essuyée. Ainsi, votre foyer sera toujours magnifique.

Éclairage plus lumineux et écoénergétique

Éclairage à DEL

L’éclairage à DEL illumine joliment presque tous les coins de l’espace intérieur avec un éclairage plus lumineux et plus doux. Cela signifie que vous pouvez repérer rapidement ce que vous voulez et que vos aliments préférés sont toujours faciles à trouver. En outre, l’éclairage à DEL émet moins de chaleur et est plus écoénergétique que l’éclairage conventionnel.

Refroidissement et congélation rapides sur demande

Réfrigération et congélation rapides

Profitez d’une performance de réfrigération rapide. En appuyant sur un bouton, la fonction de réfrigération rapide souffle de l’air très froid dans le réfrigérateur pour refroidir rapidement vos courses ou vos boissons préférées. La fonction de congélation rapide fournit rapidement un jet d’air froid dans le congélateur. C’est idéal pour congeler ou solidifier les aliments surgelés et faire de la glace.

Service de réparation à domicile de la marque

Plus de choix et de flexibilité dans les options de réparation.

Les techniciens certifiés Samsung fixeront une heure de réparation en fonction de votre emploi du temps. Nos techniciens qualifiés, expérimentés et formés examineront et répareront votre appareil dans le confort et la sécurité de votre domicile. Les techniciens de marque Samsung arriveront chez vous avec l'équipement EPI approprié, désinfecteront respectueusement votre appareil avant et après les réparations et vous offriront un excellent service à la clientèle.

En savoir plus

Pour planifier une réparation à domicile, contactez-nous par chat, envoyez un SMS à WECARE (932 273) ou appelez le 1-800-SAMSUNG pour prendre rendez-vous.3

Compresseur numérique à Inverter

Le compresseur numérique à Inverter ajuste automatiquement sa vitesse en fonction de la demande de refroidissement sur 7 niveaux. Il est donc plus silencieux et consomme jusqu'à 50 % d'énergie en moins.

Spécifications

  • Type de refroidissement

    Twin cooling plust

  • Poids net (kg)

    96 

  • Total net (pi³)

    17.5 

  • Capacité nette du congélateur (pi³)

    5.8 

  • Total net (pi³)

    17.5 

  • Capacité nette du congélateur (pi³)

    5.8 

  • Capacité nette du réfrigérateur (pi³)

    11.7 

  • Dimensions nettes (L x H x P) (po)

    32 1/8 * 70 * 28 1/8 

  • Net Width (inch)

    32.33 

  • Hauteur nette du corps avec charnière

    70 inch

  • Hauteur nette du corps sans charnière

    68.87 inch

  • Profondeur nette avec poignée de porte

    28.12 inch

  • Profondeur nette sans porte

    24.5 inch

  • Dimension d'emballage (WxHxD) (po)

    34 * 73 3/4 * 29 3/4 

  • Net Weight (kg)

    96 

  • Poids avec l’emballage (kg)

    101 

  • 20/40/40H (Conteneur)

    39

  • Type de refroidissement

    Twin cooling plust

  • Nombre d'étagères (Total)

    2 EA

  • Espace de rangement pour contenants de 1 gallon (4 litres) dans la porte

    2 EA

  • Matériau de l'étagère

    Verre trempé

  • Tiroir pour légumes et fruits

    2 EA

  • Nombre de compartiments de porte

    4 EA

  • Fonction de réfrigération rapide

    Oui

  • Éclairage intérieur à DEL

    Oui

  • Machine à glaçons

    Machine à glaçons automatique

  • Nombre de tiroirs

    2 EA

  • Éclairage intérieur à DEL

    Oui

  • Fonction de congélation rapide

    Oui

  • Alarme de porte

    Oui

  • Réfrigérant

    R600a

  • Type d’affichage

    Affichage interne

  • Type de porte

    Porte Plate

  • Affichage et commandes (réfrigérateur et congélateur)

    Affichage interne

  • Poignée de porte

    Encastré

  • Couleur

    Argent inoxydable

  • Consommation énergétique

    540 kWh/year

  • Energy Star® Certification

    Yes

  • Profondeur de comptoir

    Oui

  • Wi-Fi intégré

    Oui

  • Soutien pour appli SmartThings

    Oui

Évaluations

Réfrigérateur à portes françaises 33 po (3 portes) de 18 pi³ avec technologie Twin Cooling Plus™ (2025)

4.2

Recommandé par 81 % des clients.

Rédiger une évaluation
5 étoiles 61%
4 étoiles 22%
3 étoiles 6%
2 étoiles 3%
1 étoiles 10%
Caractéristiques 4.6
Performances 4.8
Conception 4.4
Valeur 4.6
Résumé de l’évaluation avec IA
  • Cet appareil a un intérieur spacieux et des fonctionnalités pratiques comme un congélateur en bas et un glaçon.
  • De nombreux clients sont satisfaits de son design épuré, de ses performances et de sa facilité d'utilisation.
  • Cependant, certains ont rencontré des problèmes importants avec le système de refroidissement, entraînant la détérioration des aliments.
  • Les problèmes de fiabilité et la difficulté à obtenir des réparations efficaces auprès du fabricant sont également des préoccupations pour certains clients.
Généré par l'IA à partir des avis de consommateurs, qui peuvent inclure des avis récompensés.

Évaluations avec images et vidéos

Filtres

Le tri de pertinence place les meilleures évaluations en haut. Nous examinons des critères comme les votes sur l’utilité, les plus récentes évaluations, les photos et d’autres caractéristiques que les lecteurs recherchent dans les évaluations.

Trier

Filtres

400 Évaluations

Faust
4 (9,999)

2022-01-04

Ada, MI

4 (9,999)
[This review was collected as part of a promotion.] We have had our refrigerator for a month. We like the finish, the large units on the doors and the reduced depth on the shelves which means items don't get buried in the back. The refrigerator is much quieter than the Fridge faire it replaced. The one thing I would redesign is the bottom section of the freezer. The freezer is two levels with a sliding unit on top of a deep pit. The bottom deeper part is basically a pit. You have to dig through layers a frozen goods to get to those on the bottom, which is inconvenient. The sliding section on top needs to be deeper, which would make the pit shallower and less of a graveyard for frozen food.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Drew91
4 (9,999)

2025-11-25

4 (9,999)
Je l'ai depuis 2 mois et tres satisfaite. Il est peu profond mais très bien
[D] Alternative Text [D] Alternative Text
Utile?

Caractéristiques

4 (9,999)

Performances

5 (9,999)

Conception

4 (9,999)

Valeur

4 (9,999)
TrojanRick1
5 (9,999)

2021-05-10

West Covina

5 (9,999)
[This review was collected as part of a promotion.] We really enjoy and love this refrigerator. It was easy to connect to the water line and starting making ice right away. It has given a modern and upgraded look to our kitchen. It is spacious and we were able to fit everything we had in our previous (larger) refrigerator and have room to spare. The app is so easy to use and I love that it tells me when the door is left open. This comes in handy since my daughter tends to do this all the time. The ability to turn on/off the ice-maker from the app is also a nice feature. There is no fingerprints on it and having the handles hidden. We love the smudge-proof, it keeps it clean and looking beautiful.
Utile?
josephxsxn
1 (9,999)

2021-12-21

1 (9,999)
as many others have said it will just decide to stop cooling/freezing; in my case the problem has been the freezer specifically. the unit is less then a year old and i have had to defrost the freezer once already to get it working again, saddly as of today i worry ill be defrosting it a second time. we lost everything in the freezer the first time and just never used it again the second time luckly. the ice maker is the worst design i have ever seen. you will knock ice behind the drawers when you open the freezer every time assuming the ice tray is full. the ice will all pile up and then upon opening it will hit the icemaker and get pushed behind.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-12-21

Samsungcare

I can see where you are coming from. No one should have to deal with their ice maker not working correctly so early on of owning the unit. We would be more than happy to assist you with this concern. Please use the information below to contact us. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1144003624

Ardeus
5 (9,999)

2021-10-14

New York

5 (9,999)
[This review was collected as part of a promotion.] *Refrigerator was purchased as part of a samsung promotion. I was in the market for a non-ice maker fridge , which apparently is harder than it nowadays given that it is a default option. I needed a counter depth fridge and this one didn't disappoint—I am unsure why many industry folks are against Samsung refrigerators. It is a very sleek look, ability to customize between freezer and fridge is an added bonus. The wifi and mobile app is helpful especially if one is worried about the current temperature of the different sections. I usually use the power freeze function when I purchase frozen meat from the local supermarket.
Utile?
Réponse de Samsung :
2021-10-15

Samsung Care

It's a good thing we did not disappoint. Our customer satisfaction is our main priority. ^Pat

Mandy
1 (9,999)

2022-05-16

1 (9,999)
bought this refrigerator may 2021. i have had to throw away frozen foods at least 4 times due to freezer not shutting. i have 2 children so i have blamed them for not shutting it the 1st time or 2. however, it's not my teenagers, the freezer is awful it doesn't shut properly. the refrigerator is great at letting you know if you left it open, however i've purposely left the freezer ajar and it doesn't alert you at all. i absolutely hate this refrigerator and have to buy a new one after only having this one for a year, can't keep throwing good away in this economy - also it's not finger proof resistant & makes loud noises
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-05

Samsung Care

Hi Mandy, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator door not closing properly and having a loud sound. We will surely notate this feedback for better products and options in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Refrigerator or freezer doors will not close: https://www.samsung.com/us/support/troubleshooting/TSG01001017/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ How to clean your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00079481/ Understand the noises coming from your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144569445 Thank you for choosing Samsung. Have a great day. -Trisha-

KG33
4 (9,999)

2023-03-16

Brighton, Michigan

4 (9,999)
[This review was collected as part of a promotion.] It’s a decent fridge, the counter depth dimensions are perfect for the spot allotment I have to put it. Is pretty quiet and does what it’s supposed to. Wish it had a deli/cheese drawer, but it only has the two crispers. Would also be nice if it had door handles. Stainless steel is supposed to be fingerprint resistant, but that’s not accurate, especially since it doesn’t have door handles. It’s a little resistant, but not fully. I also don’t like that the doors don’t automatically shut and the left side door you really have to force push close. Thankfully I don’t have younger children in the house or that would be problematic.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Anonymous
5 (9,999)

2025-12-12

5 (9,999)
J'ai achetéi cet article depuis environ 3 ans et franchement j'adore ce frigo. Juste assez spacieux pour une seule personne mais peu tout de même contenir assez lorsque j'ai des invités. Sur 3 ans une seule légère défaillance ou de la glace s'était logée dans le conduit arrière et provoquait de l'humidité dans les paniers fruit/légumes. Cependant le service après vente a été impeccable et m'ont simplement conseiller de fermer l'appareil pour 24hrs et tout foncctionne à merveille depuis. Très fier de la qualité Samsung.
[D] Alternative Text [D] Alternative Text
J’ai recommandé ce produit.
Utile?

Caractéristiques

5 (9,999)

Performances

5 (9,999)

Conception

5 (9,999)

Valeur

5 (9,999)
mazurmic
5 (9,999)

2026-03-25

Pennsylvania

5 (9,999)
[This review was collected as part of a promotion.] The 18 cu. ft. Smart Counter Depth 3-Door French Door Refrigerator in Stainless Steel is a great blend of style, efficiency, and practicality. I love it's counter-depth design giving it a built-in look. It offers ample storage space and the French door layout makes it easy to organize and access items and the freezer drawer below is spacious and well-designed for keeping frozen foods neatly arranged. The cooling performance is consistent, helping keep food fresh for longer, and the interior lighting makes everything clearly visible. Overall, this refrigerator is a reliable and stylish choice for anyone looking to upgrade their kitchen with a space-efficient appliance.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Katt
5 (9,999)

2025-09-21

Georgia

5 (9,999)
[This review was collected as part of a promotion.] Loving it! And still getting accustomed to new storage design. Very cold, cooled quickly after install, It replaced my 40 yo freezer top, fridge bottom- my old back & hips couldn’t handle it anymore. This design is so convenient, lots of storage in the doors, love the freezer sliding drawer; learned to put my tea & common drinks in the R door-to open just one door. I don’t need a dispenser-ice maker works great, I keep it turned Off a good bit. Very very pleased w my new Samsung. Love the convenience & design! For 2 people, I’ve yet to fill it up. I’m like a kid at Christmas, I’m still excited!! Thanks Samsung!
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Brpillows
5 (9,999)

2022-11-08

Phoenix, AZ.

5 (9,999)
[This review was collected as part of a promotion.] I purchased this a month ago and it is one of the best refrigerators I have ever purchased. The storage space seems much bigger than my previous refrigerator that was 5 cubic feet bigger. The model I bought does not have the ice maker in the door so it provides more internal space. My previous refrigerator had a light hanging down in the middle taking up space and this one has grteat lighting via LED's. The refrigerator keeps the temperature constant, and the WiFi feature is great to control the refrigerator. We have it set to reduce energy consumption during peak hours set by my utility provider. This refrigerator is perfect for the garage to be used as a 2nd refrigerator.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
NikkiNicholej84
5 (9,999)

2021-05-26

Dallas

5 (9,999)
[This review was collected as part of a promotion.] From the look of the refrigerator to the actual functionality of it we love everything about this food refrigerator. We love that the door is smudge proof considering the fact that we have a little hands around the house we love the French door opening there’s so much room for storage. I Love that I can tell how long the refrigerator has been open by signaling alarm. And I love that I can adjust the temperatures on my phone through the app that coordinates with the refrigerator. I never thought I would be able to do that with my own refrigerator I have none of these features this is definitely an upgrade.
Utile?
Cgadrim
5 (9,999)

2021-05-05

Morrow

5 (9,999)
[This review was collected as part of a promotion.] We received our Samsung refrigerator and are truly impressed by the quality of it! The inside space of the refrigerator is very nice. It is one of the biggest I have had and the layout of the shelves and drawers make it easy to use. The design of the refrigerator is also very sleek, making it feel modern. . I was impressed with how quick it made ice after it was plugged in and also thrilled to find out it has an alarm that “beeps” or “dings” to let you know when a door is not closed fully. I have kids, so this is definitely a bonus to have on the appliance. I am very impressed with the appliance and highly recommend it to anyone looking for a quality, sleek, spacious refrigerator.
Utile?
MikeC
1 (9,999)

2021-07-14

O'Fallon, MO

1 (9,999)
just like others have pointed out here as well, i had all of my food thawed out and ruined twice. i really do think this is related to software issue because wi-fi anomalies seem to be related to it not cooling. this smart fridge is so dumb it doesn't even warn about the temperature being too high. for others having this issue, its just like any computer if you unplug it and plug it back in it starts working again. support has been good, and will have first service appointment soon. if they can't figure it out i'm just going to have to put this on a lamp timer to hard reset it everyday. also, the non-fingerprint finish is in fact thee most un-fingerprint resistant surface i have ever touched.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-07-16

Samsung Care

I recognize this has not been fun to deal with. You have dealt with a lot of problems regarding this fridge. I am happy we are able to set up a service repair. If you have questions about the repair. Feel free to contact us by using the social media links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143522793

rlpf
1 (9,999)

2025-10-07

1 (9,999)
I wish I had never purchased this refrigerator! We've been using it since June and recently something spilled on the bottom shelf. It should have been easy to take out the shelf and clean. Not! After reviewing various YouTube videos and looking on the Samsung site itself we finally figured out how to get the shelf out but the glass does not come off so that you can clean under it! What a stupid design for refrigerator! It should be designed to be easily cleaned and taken apart without having to look up directions! We have this model with the internal water dispenser. No where in the directions did it mention the bottom shelf glass was clipped in. It took an engineer 45 minutrs to find this out.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2025-10-08

SEA Care

Hello there, \n\nWe understand how frustrating it must have been to spend so much time just trying to clean a simple spill, especially when you expected the shelf to be easy to remove. Your experience highlights how important clear instructions are, and we are here to provide assistance. \n\nFor proper guidance on handling and maintaining the shelves, we recommend referring to the User Manual (pages 44–47) for Handling and Care and page 48 for the Cleaning instructions: \n\nUser Manual \nhttps://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf \n\nShould you need further assistance, you may contact us through the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150966161) to help our team pull up your information. \n\nThank you. \n\n^Camille

John
1 (9,999)

2023-04-09

1 (9,999)
I despise this fridge. My landlord bought it to replace the previous 20-year-old fridge in my apartment after it failed. While there are numerous issues with its design, the biggest problem by far is that this fridge is so loud I can't exist in the same room without it driving me insane. And not just when it's making ice. ALL. THE. TIME. The noise is CONSTANT. I'm literally in the process of buying another fridge, with my own money, to replace it. I cannot exist with this monstrosity in my living space. I would rather not have a fridge at all than have to deal with this auditory torture.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-04-10

SEA Care

Hi John, We are here to help with what you are experiencing with your Samsung refrigerator. Your refrigerator and freezer make noises from time to time, and most of them are normal if they're not very loud. You may refer to these links: Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Samsung refrigerator setup and installation - Set up your fridge - Level the refrigerator: https://www.samsung.com/us/support/answer/ANS00091402/ Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo

JayMix
4 (9,999)

2021-06-28

James City County, VA

4 (9,999)
[This review was collected as part of a promotion.] After finally upgrading our fridge from a Kenmore we were excited to finally get our Samsung fridge. We love the freezer on the bottom and not having to kneel to get into the fridge any more. The only mark against it is the left-hand door. There is a kind of catch that flips and locks when pushed, but you have to push the door closed. I just think opening and closing a fridge door should be effortless. The door is constantly being left ajar and the fridge has a chime that goes off after 2 min. Kind of annoying. Other than that, this is an excellent fridge. I would still recommend it.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Robert S
5 (9,999)

2026-05-21

Redlands, CA

5 (9,999)
[This review was collected as part of a promotion.] I love this refrigerator it hold a lot, the food temperature is always consistent and seems to last longer than my last refrigerator. I like the fact that when the door is open too long it starts dinging to let you know, it's nice when the door isn't shut all the way, but is a little annoying when putting groceries away LOL. It is easy on the electric bill which is nice with the rates going up like they have. I like the no handle look, and the fact that you can use the grips on the top or the bottom. The stainless steel looks great, and no fingerprints or smudges from touching.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Anonymous
4 (9,999)

2021-11-02

MS

4 (9,999)
[This review was collected as part of a promotion.] I bought this back in June and when it finally arrived we were very excited. Easy features and no handles on the front make for great asthetics, however the freezer compartment will ice up if there are any items blocking the vent holes and I mean any items. We don't even put anything on the top freezer drawer at this point because of it. Everytime this happens, samsung service tells us we have to let the fridge defrost for 8 hours and then plug it back in to get it to start freezing the correct way. Other than that though, it's been good and we have a lifetime warranty on it.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-12-31

Samsungcare

Happy to hear the unit is user friendly. Thank you for taking the time to share this review with us. ^Pat

Lilgrlrun
4 (9,999)

2021-08-20

West covina

4 (9,999)
[This review was collected as part of a promotion.] We received this refrigerator it was smaller than our old one. We are only a family of 3 so it works for us. They design front is nice and sleek. Inside open up the two french doors beautiful . This has a good amount of space. The refrigerator notifies you if you left a door open for fridge or freezer. Since I have 10 year old who constantly goes in and put for snacks and has the tendency to leave the door open. The ice maker is great but, can drop ice on our floor when not full. I love that it is easy to clean. I also like that they freezer has a top drawer inside for quick easy items. I love the no handle look on this refrigerator modern you open it up by grabbing from the bottom instead of the insides.
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Réponse de Samsung :
2021-09-01

Samsung Care

You bring up some important details about the fridge. Thanks for leaving your feedback. ^Pat

Ajar
5 (9,999)

2025-12-12

5 (9,999)
Très satisfait! Design élégant et fonctionne super bien
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J’ai recommandé ce produit.
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Caractéristiques

5 (9,999)

Performances

5 (9,999)

Conception

5 (9,999)

Valeur

5 (9,999)
Kay A
1 (9,999)

2022-12-20

Houston, Texas

1 (9,999)
[This review was collected as part of a promotion.] Do yourself a favor and research ice make issues with Samsung fridges. There are several class action lawsuits pending. Don’t risk your family’s health!! The fridge will randomly stop cooling, but still display a temp of 34 degrees. Keeping the ice maker permanently off does not solve the problem. Fridge must be completely restarted (using breaker) to get the correct temp readout. Worst part is, it can randomly stop/slow cooling for hours and then start back up, leaving you completely oblivious to the fact that food items inside have started to spoil. Of course all this will start up literally 2-3 months of the 1 year warranty expiring. If you still don’t believe me, look up the countless consumer complaints on CPSC website!
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-12-23

Samsung Care

Hi Kay A, We value customers who provide a review on their products. We will assure you that we are here to help. To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge, and for the ice maker to operate properly, the water pressure of 30 to 120 psi (206 to 827 kPa) psi is required. Here are the links: Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/ Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145275654), which will help our team pull up your information. Have a great day. Melardo

Nire1976
5 (9,999)

2021-07-12

Tonawanda

5 (9,999)
[This review was collected as part of a promotion.] Well this Samsung refrigerator looks great in the kitchen. The stainless steel finish along with it being fingerprint resistant makes it pop and stand out. The french doors make it easier to get into it. The LED lighting is bright and vibrant. I love the slide out bottom freezer as well. You have the automatic icemaker that keeps you ready for any company or parties you have. With the power freeze or power chill you are able to get your items cold in a short period of time. I also use the Smarthings app to control the temperature or turn the ice maker on or off. Its nice when your not home and can do it while your away. I have two kjds at home and having an alarm sound aftwr two minutes of the doors being oprned is a big help
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Not Happy
1 (9,999)

2021-07-14

New Orleans

1 (9,999)
[This review was collected as part of a promotion.] I must preface this review by saying that this is my second Samsung refrigerator. The first worked like a charm and lasted 10 years. I expected the same quality again. I have had this new refrigerator for less than months. It arbitrarily turns itself completely off, but the light is still on and the temperature reading says all is well. In the meantime, my food is thawing and being ruined. This has happed 6 times now. I am waiting on a repair person. The soonest I could get one was a 2 week wait. All I can say is that I will never buy Samsung again.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-07-15

Samsung Care

I realize you must be upset with this whole ordeal. I apologize for the inconvenience this has caused you. I can assure you we are working as hard as we can to resolve this concern. I appreciate you being so patient with us while we get a technician out to you. If you have any questions about the process; Please contact us by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143519893

ttunj
1 (9,999)

2022-10-14

New Jersey

1 (9,999)
Update from an earlier review.* Wanted to like this unit. But it is unacceptable that every time there is no electricity for any reason for a moment, unless I manage to both catch this and joggle it into restarting it just sits there. There is no excuse for such a poor design. *Review titled "Lemon". This unit had a problem originally-Samsung service came ahead of schedule and dealt with it quite well. But this is now the THIRD time we've had to throw out the contents of the refrigerator because it would not restart after a momentary power loss.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-10-17

SEA Care

Hi ttunj, Thank you for sharing your experience with the Samsung refrigerator. We appreciate all observation that helps us understand how to improve our products and services. We like to inquire further about your concern with your appliance. If you could please reach out to us directly on the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! ^Rainly

S_Focker
5 (9,999)

2026-03-12

Sacramento, CA

5 (9,999)
[This review was collected as part of a promotion.] I have been using this refrigerator in my RV for a full year now. It performs excellent, keeping everything cold as expected, runs quietly and has plenty of room compared to traditional RV refrigerators. Using the app makes turning the ice maker on and off a breeze, something needed when dry camping with no water hook ups. A really nice part of the app is that it alerts you if someone leaves door open, and for some reason guest seem to not pay attention and do that. I am very happy with this product and delighted that Renegade chose it.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Lisa
1 (9,999)

2023-01-30

Laguna Hills, CA

1 (9,999)
Many others have mentioned this, I will mention it also. I’ve had this unit 4 months, and it has stopped working many times despite diagnostics on the app saying that there’s nothing wrong. It looks nice in the kitchen, but I hate it. We lost a full freezer full of food and ice when the freezer temperature went to 50° one day despite being set to 0°. This led me to invest in an alarm thermometer for the fridge and freezer that will alarm me anytime the freezer creeps up over 15°. The alarm goes off at least every other day. I then unplug the unit and plug it back in and everything works for a day or two before repeating the process. Meaning I need to plan food storage around any trips I take. Owning this fridge is an extremely frustrating experience.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-01-31

SEA Care

Your review about the wall oven keeps us on track, Lisa. To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. The below link is the user manual for your model. Turn the pages 34-35 and page 50 for reference: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf I shared these links and videos: Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/ Should you need assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo

Andy
1 (9,999)

2021-06-06

Providence, RI

1 (9,999)
we've had this fridge for about a month and everything has been fine. last week we replaced our internet router and then the next day i realized that everything in the freezer had defrosted. i didn't know what was happening. i reconnected the fridge to the wifi. the app said that everything was fine. the temperatures were reporting as correct but clearly they weren't. after panicking and getting everything still edible out to my neighbors i turned the fridge off for 20 minutes. when i turned it back on the temperature reading was correct and the fridge and freezer started to cool down properly. this is so stupid. the smart fridge crashed and defrosted my freezer just because it lost the internet!! this needs a software update. not good enough samsung.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-06-08

Samsung Care

That is odd. I can see why you are complexed with this matter. The fridge shouldn't stop cooling after being disconnected from Wi-Fi. Expescaily one that isn't a Family Hub. We would have to investigate this issue to better assist you. Please, at your best convenience, reach out to us by using the information below. Thank you for taking the time to share this with us. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143392892

Henri
3 (9,999)

2021-09-03

New York

3 (9,999)
i am very pleased with the french door i purchased. it us not manufactured well. the display control panel did not work and has been replaced and niw all the refrigerator does is make a clicking noise all day. i looked and it is manufactured in thailand. they assembly plant is certainly not producing a quality product. i was told it was made in south korea. unfortunately, i was unable to buy whirlpool or kitchen aid due to space restrictions, which are american made. i did not want to renovate just for a refrigerator.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-09-06

Samsung Care

I understand you do not like the quality and the display control of the unit. Thank you for bringing this to our attention. If you would like us to look into this. Please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143675201

DkSATX
4 (9,999)

2021-09-17

San Antonio, TX

4 (9,999)
[This review was collected as part of a promotion.] Bought this fridge in July. We wanted a counter depth fridge with ice maker. I liked this french door fridge doesn’t have handles. It’s one less thing to smudge. Also the shelves go straight across, so it’s easy to stow away large platters. The shelves don’t have many positions, which could be improved on, but it’s overall a really good options for people who don’t want an ice maker to take up space in the door or main fridge area. The doors hold plenty of space too. The ice maker is loud and the noise can be jarring.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Leisha1
5 (9,999)

2021-10-14

Mesa

5 (9,999)
[This review was collected as part of a promotion.] Easy to install. Came with instructions and also didn't take that long for my fridge to get cold. I love the size and also all the space that i have to store my food. It has warranty and also lets me control not just the temperature but also if i want to use the my ice tray or not. The doors open and close easily. I can store my food and drinks and whatever else i choose. Easy for my family and i to get what we want without a hassle. It's great for large families and also if you want stainless steel french doors.
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Réponse de Samsung :
2021-10-15

Samsung Care

Spreading the joy to the whole family! Thank you for your review! ^Pat

Kevin
2 (9,999)

2022-06-09

Morristown, TN

2 (9,999)
[This review was collected as part of a promotion.] Due to limited space, we had to settle with this refrigerator. Issues with cooling first couple months, but Samsung repaired with no issues. Repairman was excellent! Finish shows all dirt and fingerprints and needs to be cleaned daily. Ice maker container poorly designed. When pulling drawer out, ice falls in back and accumulates to the point that freezer will not close properly. Limited space for taller items such as milk and bottle drinks. Even the smaller soda bottles do not fit on shelf, but must go in door.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-10

Samsung Care

Hi Kevin, Thank you for your honest feedback and we hope you are in good health. We are glad that we were able to repair your Samsung refrigerator well within the warranty period. We thank you for your accommodating comment with regard to our authorized service technician. We are saddened to know that there are things that need work on, like, the fingerprints on the refrigerator and the ice maker. Your feedback helps us to understand where we can take steps to improve our product and service. The refrigerator is fingerprint resistant and can successfully reduce or minimize how you clean it; however, with the usage or traffic with the refrigerator a regular clean should still be needed. These finger prints can also be caused by sweaty hands or wet hands. I have shared below a Samsung link that can help with exterior cleaning of the refrigerator. It sounds like your Samsung Ice maker is making too much ice, hence, gives you issues when you open the drawer/bucket. I have shared a Samsung link that can help address this below. https://www.samsung.com/us/support/troubleshooting/TSG01203469/ The fridge part has an 11.7 cu ft of storage, with this volume, height of the shelves will slightly be lower than the other Samsung refrigerators that have bigger capacity. I have shared the specification sheet below for reference. https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144589304 Leo

Anonymous
3 (9,999)

2025-09-02

5218 Kingston Drive, Wichita Falls, TX 76310

3 (9,999)
[This review was collected as part of a promotion.] Overall I like the fridge. The ice maker quit making ice after about two months flawless service. I have made numerou attempts to get a warrenty maintenance/repair technician out here to my home to repair of replace the ice maker, but I keeep getting disconnected every time I get handed off to anyone in the Management level at Samsung. My frustration level from trying to get the Ice maker issue resolved has driven me to try again to obtain first year warrenty service on the ice maker. Somebody please help.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-09-04

SEA Care

Hi there, We understand the significance of a working ice maker in your household. Let's take care of this. Please refer to the link below to rectify your ice maker concerns in your fridge. For additional tips, click the hyperlinks and watch the instructional video (if available). The ice maker is not making any ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150605832, to help our team locate your information when you message us. Have a great day. -John

Susan
1 (9,999)

2022-09-20

1 (9,999)
have had it about a year. every few months, it just stops cooling. we discover it when we realize that stuff in the freezer is thawing - the thermometers inside still show the proper temps, even as everything melts. after much searching, the best fix we could find is, of course, turn it off and turn it on again. so we turn it off at the fuse box, turn it on, and it resets. if we dn’t notice in time, or are away, i guess we’re just screwed. will replace soon, as supply chains recover. don’t buy it.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-09-21

Samsung Care

Hi Susan, We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator cooling concern, you may click the below link for a troubleshooting guide. Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144943407) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Ash W
5 (9,999)

2026-03-11

Denton, TX

5 (9,999)
[This review was collected as part of a promotion.] It looks nice and I love the app interface. The only things you can do in the app are change the temperature of both the fridge and freezer and ensure the door is closed and it sends notifications if the door is open for a while. It cools well and has plenty of racks, but I wish it was a little more adjustable on the shelves. I have to store some things on its side like tall juices because they will only fit in the side doors, but as I buy new things I am conscious of height to fit. Overall like it!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
lgano
2 (9,999)

2022-10-12

2 (9,999)
We've had this fridge for just over a month. I wipe it daily with a soft cloth because it shows fingerprints every time someone opens the door. I bought the fridge thinking the no-handle design would look sleek, but it just makes it so we have a fridge bordered with fingerprints. We also just put a weak/flimsy magnet on the fridge and it scratched the finish! Don't buy this fridge if you're looking for something durable that will look nice for a while. Did not meet my expectations from Samsung.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-10-13

Samsung Care

We appreciate your review of your overall experience with your Samsung refrigerator, lgano. We're here to help. The below link is the user manual for your model. See page 48 for information about maintaining your appliance. https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf I've also included a video link about cleaning your Samsung refrigerator. https://www.youtube.com/watch?v=Gw_NOk1rLAY If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145028168) to help our team pull up your information when you message us. Thank you! -Angelica

Dscr5231
5 (9,999)

2021-06-29

Broken Arrow

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Three Door refrigerator is a sleek, streamlined appliance that is very easy to operate. The controls are digital and intuitive for easy customization. I had to purchase one of the smaller options due to size constraints, but I am still able to get gallon containers in the lower shelves in the doors. I would like to have had one more drawer for deli items, but that’s okay. My one dislike is the lack of fingerprint resistance. While it’s not a horrible issue, it’s still is frustrating. Other than that, I love it! My food stays at the temperature I set. I can see the temp of the unit when I open the door. The freezer drawer glides easily and there is quite a bit of room there. Love this refrigerator! I received this refrigerator at a discounted rate in exchange for a review.
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Bubba 1083
5 (9,999)

2024-03-27

Denver, CO

5 (9,999)
Purchase this refrigerator about 3 weeks ago. It fits our kitchen so much better than our old fridge. The counter depth is the perfect size for my wife and I and we love how easy it is to find things compared with our old side by side. I do wish the main shelves moved more so we could fit taller and tens but at least one does so that helps. Tall items do fit in the doors shelves nicely though. We love having the freezer in the bottom. So much easier to find things. Icemaker works great too!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Jan Jan
5 (9,999)

2021-06-29

Chicago, IL

5 (9,999)
[This review was collected as part of a promotion.] I bought my refrigerator in May, 2021 and have been very pleased with my purchase. I have a family of 3 and both the refrigerator and bottom freezer provides more than enough space. I am pleasantly surprised at how quickly the ice maker makes ice, and I love the chime reminder that lightly dings when the door is left open. My only complaint is that it definitely holds on to the fingerprints, and keeping it clean requires constant effort. Overalls its a quality product at a great price!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Tntara
5 (9,999)

2021-06-28

Rogersville, Tn

5 (9,999)
[This review was collected as part of a promotion.] I’ve had this fridge for a couple of weeks now. I was very limited on selection due to the space I had available. I was worried about having enough room inside the fridge since I had to go with counterdepth. No worries necessary. The fridge is plenty roomy and the freezer is fine too. Having the ice maker in the freezer is a nice bonus. This is my second Samsung refrigerator and even though I was warned about issues with their refrigerators, I’ve had no problems and would definitely recommend. My other Samsung fridge has the ice maker in the door and the extra fridge slide out drawer. I’ve owned it for a little over a year. My only issue is fingerprints! This is the first stainless steel I’ve had and it’s a daily struggle. The black stainless (last years purchase) doesn’t show prints nearly as bad.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Dave
5 (9,999)

2026-03-25

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator strikes a great balance between elegance and practicality. Its stainless‑steel finish gives it a sleek, modern look, while the counter‑depth design keeps it compact enough for smaller kitchens without sacrificing storage. Despite its slim profile, the 18 cu. ft. capacity feels surprisingly spacious, with well‑organized shelving and drawers that make it easy to store groceries efficiently. Overall, it’s a stylish, space‑saving fridge with impressive usable capacity.
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Publié à l’origine le Samsung US
SKMom
4 (9,999)

2021-06-12

Seattle, WA

4 (9,999)
i have had this refrigerator since feb. 2021 and so far i am pleased with it. my kitchen is quite small and i wanted a counter depth fridge. the sleek design (no handles) keeps it under 28". having no handles takes some getting used to but it looks very modern. the interior is very simple. it does not have the benefits of split shelves and only has two drawers but it still provides ample storage for my needs. it's a definite upgrade for my kitchen at a very affordable price.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Mickey9thSIG
5 (9,999)

2024-06-29

5 (9,999)
[This review was collected as part of a promotion.] I've had the new 3-door Samsung refrigerator a couple of weeks and it has worked well. Its spaciousness makes it easy to see all the items on shelves and doors. The freezer unit is great and besides keeping food cold, the compartments allow fruits, vegetables, and meats to be easily separated along with a dedicated space for ice. Additionally, The stainless steel exterior enhances the apperarance of my grey and white kitchen. I'm happy with the new fridge.
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Publié à l’origine le Samsung US
Rigo
1 (9,999)

2022-08-31

1 (9,999)
bought this refrigerator because it was perfect depth for condominium. stopped cooling a couple days later. powered off and plugged back in, worked well for about 10 days and stopped cooling again. this randomly occurs and happens about 4 times a month so i have to catch it before it spoils my food. had service technician come out, but he's never heard of this happening and left without resolution. going to reach out again and see if we can get this issue resolved.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-31

SEA Care

Hi Rigo, Thank you for bringing this to our attention. I see you have some concerns with the fridge turning off on its own. I sincerely apologize for the inconvenience this has caused you. Please know that we value your observation. We will continue improving the quality of the products and services we offer. There are a few ways to tell if your refrigerator has a power issue, such as if the lights suddenly do not turn on or if the interior feels warm. You can get your refrigerator back to working by checking a few things around your home, like the circuit breaker. The refrigerator has no power https://www.samsung.com/us/support/troubleshooting/TSG01109708/. If the fridge is turned on but is not cooling, here is a link to help you out. Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

Counter Depth
4 (9,999)

2021-11-10

Lehigh Valley, Pa

4 (9,999)
[This review was collected as part of a promotion.] I needed a counter depth fridge that was no more than 32” wide. And an ice maker was a must have. This fit the bill. I have a couple issues. No where close to enough light inside the refrigerator. The shelves are not set up for enough flexibility for taller items. The ice maker produces ice well, it just makes the freezer section very cold while on and icing things in the freezer. If you need a refrigerator for a tight space, this is a good purchase.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-02-21

samsungcare

Thank you for sharing feedback regarding the light. I'm happy we were able to meet your expectations! Thank you for taking the time to share your opinion with our customer service team. ^Pat

zhanaili
5 (9,999)

2021-06-28

Saint Petersburg, FL

5 (9,999)
[This review was collected as part of a promotion.] When I bought this refrigerator, I couldn't really tell in the showroom how large it would be compared to what I had, and it did turn out smaller in design. However, I simply love the product. It has a sleek aesthetic that is very pleasing to see - clean lines without handles. It is a bit difficult to close when opening on the left and easy to leave open but has a nifty ding reminder to close after a few minutes. Overall, I'm very happy with my purchase.
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Publié à l’origine le Samsung US
Jazz
1 (9,999)

2025-06-24

Brooklyn, Ny

1 (9,999)
A 7 months or so into use, the fridge stated to have cooling and water leaking issues. I temporarily fixed the cooling issues by resetting the thermostat every few months until the second year of use when the need for resetting became more frequent and finally, the freezer stopped cooling. Samsung did provide the r option of sending a repair technician, but the fees and costs of repair likely are going to be more expensive than buying a new fridge. All my other Samsung products (I bought all my kitchen appliances and washer/dryer with this fridge) are working well, however I am afraid of having the same issue with another small Samsung fridge and I will buy a new fridge from a different manufacturer. Samsung as always did provide great customer service but my fridge’s warranty already expired and not much can be done at this point.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-06-25

SEA Care

We are saddened by the state of your refrigerator, Jazz. We would like to speak with you directly to gain a deeper understanding of your overall experience, discuss alternative options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number (1149725161) to help our team locate your information when you message us. Have a great day. -John

TravisW
1 (9,999)

2021-11-10

Minneapolis, MN

1 (9,999)
[This review was collected as part of a promotion.] The refrigerator worked well for the first 4 months. I just returned from a 5 day vacation to find the refrigerator at 55 degrees and the freezer at 35 degrees. I had to dispose of everything in the refrigerator and several items that were thawed in the freezer. After resetting the refrigerator it now is beginning to cool again. There was no alert through "smart things" that the refrigerator was not cooling. Be cautious of trusting this refrigerator.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-11-15

samsungcare

I'm sorry you had to dispose of some of your food. I know this must have been tough to deal with. If something like this ever happens again. Please do not hesitate to contact us again. ^Pat

Branchy
4 (9,999)

2021-06-28

Franklin, TN

4 (9,999)
[This review was collected as part of a promotion.] I have a space problem, with central island and had to purchase a counter depth frig . This one fit great. Also, had trouble in the past with in door icemaker on another frig, so it was important to have icemaker inside freezer , since that is the item that causes the most issues in general. I have had it over a month and it works perfectly, no handles on front lets me clean surface better and has wifi to monitor temperatures. I highly recommend.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Fernando
1 (9,999)

2021-08-24

Sunrise, FL

1 (9,999)
it (unplug and replug) it works again, but this isn't useful if i'm not around or in vacation. based on reviews on different websites, it seems that this is a common issue. too bad because the fridge does look nice but it is no good if it can't stay cool. i'm looking to see how i can return it. pictures show that even though the panel temperature was reading 37f, the drinks were also condensating, and felt like the temperature was in the 60s
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-08-25

Samsung Care

I'm sorry we weren't able to meet your expectations when it comes to the refrigerator. We don't like hearing our customers isn't happy. If there is anything we can do to help, we would be more than happy to. Just use the Social Media links below to speak with. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143637841

Sumene
5 (9,999)

2022-01-17

Mesa, AZ

5 (9,999)
[This review was collected as part of a promotion.] I bought this fridge about 6 weeks ago. The space it filled was smaller than usual. It fit perfectly. The French doors have no handles which works well. I don’t miss the handles. Clean lines. The freezer in the bottom is the best choice. All food items are at shoulder level. Lots of room on the shelves with large drawers for veg and produce. Door shelves are large enough for a gallon of milk with lots more room for cans and wine bottles etc.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
LostCustomer
1 (9,999)

2025-09-23

TN

1 (9,999)
TERRIBLE fridge. Nothing but problems from the beginning, have been dealing with Samsung “customer care” for almost 3 months now. They do not care about their customers what so ever, I even had a rep LAUGH at the fact I said I had a special needs child. They do no honor they warranty, and will give you nothing but problems. I will be purchasing another branded refrigerator so I never have their products in my home again. GARBAGE.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-09-24

SEA Care

Hi there, We strive to assist you at any time with your oven. We would like to discuss further details on how we can help you with your refrigerator, so that we can provide the support you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150822518, to help our team locate your information when you message us. Have a great day. -John

katieb316
5 (9,999)

2022-05-25

Albuquerque

5 (9,999)
[This review was collected as part of a promotion.] We are a family of six and this fridge has been working out great for us. I recommend it for anyone looking to update their kitchen. I didn’t realize just how much nicer it is than my old one until I started using it! Out of the many appliances we have, this one gets used the most so I feel like it was a worthwhile investment. The fridge is spacious with customization to make most layouts works. I like the double doors and especially love the snack tray, although sometimes I forget about it! The vegetable drawers are especially deep. The front picks up fingerprints quick. I have gotten into the habit of using the handles but it’s unavoidable for kids. Speaking of kids, they really enjoy the lower snack tray since they can’t reach the upper shelves of the fridge. I wish the freezer was larger, but we moved our old fridge to the garage so it isn’t really an issue.
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CasaB
3 (9,999)

2023-02-28

Minneapolis, MN

3 (9,999)
Bought this fridge 3 months ago. Happy with its performance but one VERY annoying feature is the door alarm. It goes off waaayyyy too quickly and you have to completely shut it to stop it. When loading the fridge and pulling out multiple ingredients it is thoroughly annoying. The app doesn’t have a setting I can change and nothing online seems to be able to tell me how to adjust the time or turn it off altogether.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-03-02

SEA Care

Having the door open indicator going off can sometimes be annoying, CasaB. Let us go ahead and check how we can modify or turn off the alarm. Upon checking the user manual, nothing indicates whether there is a way to turn it off or change the lengthening time before it goes off. The indicator blinks with an alarm if the door is left open for over 2 minutes. Door open indicator on page 32 https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

Kelley
3 (9,999)

2025-09-01

VT

3 (9,999)
Do not buy this fridge. The left door gets stuck leading to a part to fail on the hinge. Samsung replaced hinge part once, but since it’s an opening problem it failed again and Samsung refuses to replace anything now, one day after year-long-warranty. So again, there is a problem with the left door, but Samsung will not take ownership of the cause of the problem, only the symptom, and only within the warranty period.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-09-03

Samsung Care

Hi Kelley, We understand your disappointment with the broken door of your refrigerator. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150589606) to help our team pull up your information when you message us. Thank you. -Ricardo

Mindy
3 (9,999)

2021-11-11

Howell Michigan

3 (9,999)
[This review was collected as part of a promotion.] I love everything about my new 18 cu. ft. Smart Counter Depth fridge EXCEPT for one serious and miserable design flaw. The ice machine fills the tub so high that cubes routinely fall through the opening at the back, slide down into the bottom floor and then right out and onto my floor when I push the freezer door in. Really bad deal and no way, as far as I can see, to correct it. Serious oversight by Samsung.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-11-15

samsungcare

I can relate to your frustration. It should not be the case the ice is over filling. If you would like for us to look into this further. Please contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143885286

Ash ash
3 (9,999)

2022-09-27

Byram, MS

3 (9,999)
i have enjoyed my refrigerator thus far however i do have several issues with my freezer. the icemaker drops ice at the back of the freezer, completely avoiding the ice tray and the freezer is smaller than i expected. i’m single with no kids so one would think that i do not need to big of a freezer. but this freezer is still too small with it being just me. also the freezer door does not ipem wide enough.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-09-28

SEA Care

Hi Ash ash, Thank you for taking the time to leave this review. We understand that you have some concerns with the fridge. Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position. Samsung ice maker makes too much ice https://www.samsung.com/us/support/troubleshooting/TSG01203469/ I highly recommend visiting this link for the reference guide: Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/ How to maintain the ice maker https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

Réponse de Samsung :
2022-09-27

Samsung Care

Hello Ash ash, We appreciate your review of your overall experience with the ice maker and freezer of this Samsung refrigerator, and we'll be glad to look into this for you. Here is a link to the troubleshooting steps to try when your Samsung refrigerator's ice maker makes too much ice. https://www.samsung.com/us/support/troubleshooting/TSG01203469/ For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144969149) to help our team pull up your information. Thank you! -Angelica

Trish8161
3 (9,999)

2021-11-10

Jax FL

3 (9,999)
[This review was collected as part of a promotion.] Bought this 3 months ago. Mostly like it, but I’ve already had it stop cooling twice. Had to pull away from wall (no easy feat), unplug, wait a couple hours, then restart. Hoping that’s not a recurring problem as others have experienced. Also, the supposed anti-smudge surface is a total joke. I find it’s actually worse than my previous stainless fridge. But i love the size & the sleek look of no handles!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-11-12

samsungcare

I can see why you are disappointed with your fridge. Thank you for bringing this to our attention. If you don't want to unplug the refrigerator. You can try turning off the fridge with your circuit breaker. If you have any questions or require further assistance; You can use the information below to contact our Social Media Team. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143879434

Snowbirds
4 (9,999)

2022-12-09

Mesa, AZ

4 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator because it was a perfect fit for my space and there were no handles to take up space. It has a great finger print resistant finish. I was disappointed that the shelves weren’t very adjustable and I can only fit two gallons of milk in the door because of the height of the shelves. Overall it is a little noisier then I’d hoped but it has done a good job in cooling and freezing.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Flying Owl
2 (9,999)

2021-09-17

Holland, Michigan

2 (9,999)
[This review was collected as part of a promotion.] First, it took 9 weeks for delivery due to backlog. It was one week later than promised due to the first unit being damaged in shipment. Then after three weeks of very good service the freezer unit thawed out, twice. I put a thermometer in and registered it going up to over 50* F, then down to -10, all the while the control panel said 0*. Another unit was shipped within a week. A normal review would discuss the lack of internal storage compartments. It has no meat or cheese drawer. There is no egg compartment or shelf. Speaking of shelves, there is very limited adjustability, but the quality is there. On the question of the internal design of the freezer. It is very limited in usable volume. The icemaker (which I do not use) tales up an inordinate amount of unusable space and the balance of the space is not very functional. Things just stack up without good accessibility.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-09-20

Samsung Care

Thank you for bringing this to our attention. We value your feedback in order to create better experiences for our customers. I can sympathize with your concerns. I understand you have multiple problems with your appliances. If you would like us to assist you with any concerns; we're always here for you. Please reach out to us by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143719567

lissapoe32
5 (9,999)

2021-07-06

RIO RANCHO

5 (9,999)
[This review was collected as part of a promotion.] I love the look and function of this refrigerator! The fact this is wifi enabled is amazing! I will get an alert on my phone if the doors are left open too long and I can control the temperature right from my phone which is convenient and neat! I love the spacious 17.5 cu. Ft. Capacity and the figer Print Resistant Finish which is necessary when you have kids! It is also Energy Star Certified which is a plus as well. I really like the counter depth, which is a lot roomier than my previous fridge and this refrigerator has a nice sleek flat-front design which looks a lot more modern than my previous refrigerator. The Twin Cooling Plus® and Power Cool & Freeze features help me to easily and separately control the fridge and freezer temps. Overall I'm veey pleased so far with the look and updated features this fridge provides and it has been much better than our previous fridge by a landslide.
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IceConsumer
5 (9,999)

2024-08-21

5 (9,999)
[This review was collected as part of a promotion.] We bought our refrigerator 3 weeks ago....it was slow to make ice in the beginning and my husband got really upset and wanted to return and buy another model....the store that sold the fridge to us asked us to please just wait a little longer and on the 5th day the fridge started producing copious amount of ice...good quality, hard ice.... my husband is now happy and content with our purchase!!
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Publié à l’origine le Samsung US
CLC1
4 (9,999)

2021-11-03

PHOENIX AZ

4 (9,999)
[This review was collected as part of a promotion.] I bought this in July 2021. I needed a smaller size for the opening 33 inches. I haven a small household 2 people. It holds everything we need. Counter depth and lack of handles make it look sleek. Of course none of your friends can figure out how to open it. It's not as deep as most fridges but nothing gets lost because it's easy to see everything. The price was very good. I'm happy with it.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-01-20

samsungcare

We're happy you decided to go with Samsung. We hope we continue not to disappoint. ^Pat

Samsung Loyalist
4 (9,999)

2021-11-01

Houston

4 (9,999)
[This review was collected as part of a promotion.] I love how nice and sleek it is! Not perfectly flushed with cabinets as tech recommended about 3in of space in the back to avoid damaging cords. I was slightly worried about size but as a single person, it's perfect! The freezer is a bit deeper than I expected too! It's only been a few days, so the only con I have so far is its a little noisier than I expected. The ice maker can be startling!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-11-29

samsungcare

As you can see, the opinions of our clients help us to provide better experiences and grow as a company. ^Pat

Maryann
3 (9,999)

2021-06-10

Richmond, VA

3 (9,999)
i have never had a freezer with vents on the inside. i had a kitchen aid that was vent free inside so it could be filled to capacity. this has vents all around the freezer and i did'nt know you needed a 2 inch clearance so it is really not large enough. filled with snow all over the food. i removed it and moved half of the food to my samsung independent freezer. too small. very disappointed.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-06-15

HARR

Thanks so much for letting us know what you think about this refrigerator. You are correct that blocking the vents can cause cooling issues or even frost to form. We’re sorry to hear you feel this model is too small to fit your needs, though we have many other models with different size capacities. ^Jecca

bembre
5 (9,999)

2023-01-19

San Diego, CA

5 (9,999)
[This review was collected as part of a promotion.] Clean and nice design, very functional with the french doors allowing for big dishes such as cakes or other larger/wider to be easily stored. Nice sized freezer box with plenty of space for storage. One wish maybe, is to have the option for no ice maker or retract the ice maker head to use that part of storage too, more efficiently. Nice price level and a very good fridge for that price.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
lulu
1 (9,999)

2024-01-28

CA

1 (9,999)
Horrible fridge. It is almost new and just stops working every now and then. We lose all the food. No clue how to get service. We unplug it and hard reset and it starts again for another few months. But usually it is up to 50-60 degrees in the fridge for a day or so before we notice. It has gone out twice while we were out of town. Is it a software issue? or a bad thermostat?
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Publié à l’origine le Samsung US
Réponse de Samsung :
2024-01-29

Samsung Care

Hi Lulu, We can imagine how it feels to have a refrigerator that doesn't work as expected. We are happy to help you. I have shared a link below about the steps if the Samsung refrigerator has a cooling problem. You can select the nearest issue by clicking the radio button. Please watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001027/ In addition, you can also check the steps at the link below to see if your Samsung refrigerator's cooling-off mode is activated. Kindly click on the embedded "Troubleshooting article." https://www.samsung.com/us/support/answer/ANS00048861/ We would like to talk with you further about your experience and offer our assistance in scheduling a service visit or figuring out what can be done to support your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146788974, which will help our team pull up your information. ^Rainly

Griff
4 (9,999)

2021-12-03

Panama City Beach, Fl

4 (9,999)
[This review was collected as part of a promotion.] This refrigerator fits nicely in our small kitchen . It is a good size for 1 or 2 people but would be too small for a large family. I love having the freezer on the bottom. It is easy to get to everything in the top refrigerator. My husband and I cannot get the freezer to pull out very far. It seems like it should pull out a little further. The Way it is now , we cannot remove the freezer baskets. The icemaker has been working real well , too well, it doesn't stop making ice when the freezer drawer is pulled forward and will throw ice in the bottom of the freezer. This probably wouldn't be a problem if we could pull the drawers out and clean up the ice. The Way it is now. We have to rake it out with a broom handle. It doesn't happen all the time but ice does build up from the icemaker over time on the floor of the freezer. I think if the freezer drawers would pull out a little more, I would have rated 5 stars.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Jason
4 (9,999)

2021-06-28

Metuchen, NJ

4 (9,999)
[This review was collected as part of a promotion.] Due to limited space, this fridge was just what I needed. It's surprisingly spacious for the size. I did have some issues such as the item being backordered, the original unit arriving damaged, the replacement being backordered, and having issues setting up the original SmartThings connection. That said, customer service was very helpful with resolving all of my issues.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Bethy
4 (9,999)

2024-02-11

Culver City, CA

4 (9,999)
[This review was collected as part of a promotion.] Bought this frig to replace a malfunctioning brand purchased in August 2023 and replaced once. So far, love it. Freezer in the bottom of the frig is a necessity for a tall husband. He doesn’t have to get on his knees to see what’s in the frig anymore. Love the French doors, never had them before. Only thing missing is a cheese drawer, but it’s a pretty frig. Thanks!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
lynnjuls
5 (9,999)

2022-01-18

chicago

5 (9,999)
[This review was collected as part of a promotion.] We have had it for over a month and we are very happy with the double shelve slide in freezer on the bottom . The refrigerator makes organizing easy - the shelving on the door racks can hold a lot of items .The gentle alarm that goes off if the doors are left on too long are very helpful remainders of energy efficiency. The digital monitoring of temperature is plus! .
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Karen
1 (9,999)

2022-08-05

1 (9,999)
Cooling in our very expensive, 2-1/2 year old (five months out of warranty) Samsung refrigerator model #rf18a5101sr/aa stopped working, spoiling all food. Bottom line, it's probably the control panel motherboard, which is a known problem with this model. Repair would cost 1/3 the price of a new unit and would be warranted for 90 days!!! DO NOT BUY this unreliable model.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-08

SEA Care

Hi Karen, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.youtube.com/watch?v=vWp2bnE3uhQ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 66368194 Thank you for choosing Samsung. Have a great day. -Trisha-

Anonymous
5 (9,999)

2022-01-05

Columbia, SC

5 (9,999)
[This review was collected as part of a promotion.] This Refrigerator looks so good in our kitchen, I love it so much. I also love how quickly it connected with my SmartThings app. It has a open door alarm (not super loud, just gentle) that lets you know when a door is open. Very handy if you're very clumsy/forgetful like me or you have a small child who likes to open it and steal your snacks! I absolutely recommend it!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
MANtana guy
4 (9,999)

2021-11-23

Dover DE

4 (9,999)
[This review was collected as part of a promotion.] I bought this model to replace the one in my camper. It’s performed perfectly all summer and fall. Looks great in my RV too. Would recommend a model with handles though, it took a while to get used to grabbing the hidden handles and the stainless steel get smudged if I’m not careful. Other than that I’m satisfied with the refrigerator, it keeps my food & drinks cold!!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Loves veggies
5 (9,999)

2021-11-10

North Salt Lake, Utah

5 (9,999)
[This review was collected as part of a promotion.] This is a great refrigerator, good temperature control, nice wide French doors for easy access, deep freezer compartment and ice maker makes a lot of ice (sometimes too much as it spills out of the drawer!). We had to learn to make sure to push the doors closed or we get the reminder on the Samsung app or TV that the doors are open, which is a very helpful reminder!
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-02-16

samsungcare

Thank you for choosing Samsung, we’re so thankful for outstanding customers like you. ^Pat

Pulmid
4 (9,999)

2021-11-10

San Diego

4 (9,999)
[This review was collected as part of a promotion.] The refrigerator is very nice Setting up the SmartThings connection was very challenging. The app worked on the iPhone 11 but could not connect to the refrigerator The app didn't work on an iPad but the iPad was able to access the wifi on the refrigerator I was finally able to get it to work by bringing the iPad next to the iPhone and letting it share the network
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-02-09

Samsungcare

Hi there, Pulmid! Thank you so much for letting us know about your experience. Samsung appreciates your insight. I would like to provide this number 866-813-2404 to our dedicated SmartThings team. If you have any further issues with connectin, or any other SmartThings related questions, they will be best able to assist you. ^Jecca

Exhausted
1 (9,999)

2023-08-10

1 (9,999)
The unit, while very good looking, is extremely unreliable as others have noted. Samsung has been horrendous in terms of care. Since installation, the freezer never worked properly and required endless time and effort to just end up having to depose of the unit at my own expense. Do not recommend unless you have loads of time and money to dedicate to this product.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-08-11

Samsung Care

Greetings, Thank you for choosing Samsung for your appliance needs. We are saddened that you no longer have the product. We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs. ^Rainly

Doglover
3 (9,999)

2023-02-15

Ridgway, P

3 (9,999)
[This review was collected as part of a promotion.] I bought this 3 weeks ago and am still getting used to features but I love the freezer on the bottom. I wish they would have made the shelves more adjustable. You can’t even stand a 16 oz bottle of soda on the shelves. The door shelves are full because of size that won’t fit on inside shelves. I also wish I would have gotten one with fingerprint resistant exterior.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-02-17

SEA Care

Greetings, We are happy you posted a review. Please know that we value your feedback, and we appreciate all the ideas you shared. If you have inquiries and need further assistance in the future, please feel free to contact us via the following options below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung and have a great day! ^Rainly

Love to Shop
5 (9,999)

2021-09-27

North Wales, PA

5 (9,999)
[This review was collected as part of a promotion.] I bought my fridge about a month ago and I get many compliments on its simple elegant appearance, and its great functionality. Spacious on the inside and beautiful on the outside. First fridge I bought with out the outside handles. Found that I like it more so with out the handles. Makes it look sleek and definitely makes it easier to keep clean. Love my fridge!
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-10-08

Samsung Care

We're happy you like the way the 3-Door French Door refrigerator looks. ^Pat

Fitzinho
5 (9,999)

2026-05-21

Philadelphia,PA

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator fits perfectly in our kitchen setup and works well to keep our foods chilled. The ice maker is a nice added touch though i wish the freezer was a little bigger. It being lower makes it easy for my toddler to grab her ice pops so that's nice. Also, the smart feature of letting me know via the smarthings app when the door is left open is neat.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Jurine
4 (9,999)

2021-07-13

Orlando

4 (9,999)
[This review was collected as part of a promotion.] This is a nice refrigerator if you just want something basic, it has a clean look to it with the ice trey in the freezer. This fridge is not for a big family as it is small and does not hold a lot. Overall it has a nice design and functionality is good. We are going to use it as a second fridge because we are a family of 5 and it's just a bit to small for us.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Nick
5 (9,999)

2022-11-20

San Diego

5 (9,999)
i've had some bad experiences with loud refrigerators in the past so finding one that was reasonably quiet was a high priority. this samsung fills the bill, you can hear a low pitched hum when the compressor is running but it's barely noticeable. the fridge is nicely designed and the layout is quite functional, it's a great size for a small household.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Grayson
1 (9,999)

2023-08-11

Warne, NC

1 (9,999)
This fridge is not even large enough to accommodate a standard size gallon of milk on any shelves except the bottom shelf of the door. It does not cool evenly. The fridge leans backward at an extreme unaesthetic angle even with the front adjusters on their lowest setting. The icemaker is woefully slow and noisy. Worst fridge we've ever owned. Do not buy.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-08-11

Customer care

We understand the importance of having an organized and presentable refrigerator, Grayson. We're here to help. I have provided some links below that will help maximize the potential of the refrigerator and ensure that you are using it at its best capacity. Please watch any related video on the link and check for hyperlinks to view additional information. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Refrigerator, Freezer, or FlexZone is not cooling enough: https://www.samsung.com/us/support/troubleshooting/TSG01001029/ Tips on how to organize your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Leveling your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/: Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146136251) to help our team pull up your information when you message us. Have a great day. -Ernest-

Mar2
1 (9,999)

2023-08-18

Wilmette, Il

1 (9,999)
I purchased this refrigerator on April 12 and it stopped working July 15. Three scheduled appointments have been canceled. It is now August 18. I have lost over $300 worth of food and have had to purchase ice and coolers while waiting for repairs. I would give this product zero stars if possible. Total waste of hard-earned mone and major inconvenience.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-08-22

Customer care

Hi there, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146184129) to help our team pull up your information. Have a great day, -Ernest-

Taylor
2 (9,999)

2021-11-02

Snoqulamie, WA

2 (9,999)
we got this fridge new when we moved into our house august 1st and since then it completely turns off every week. its super frustrating cause food is constantly going bad. we got back from a 4 day trip on sunday night to find our fridge off - all of our ice was melted so it had been off at least a full day. defenitly wouldnt purchase this fridge again.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-11-09

samngcare

I understand it must be frustrating to go through this so often. We would like to do everything we can to rectify this concern for you as soon as we can. For assistance; Please contact our Social Media team by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143868762

K David
5 (9,999)

2021-09-17

St Paul, MN

5 (9,999)
[This review was collected as part of a promotion.] I bought this and have been using for two months now. It has nice even cooling throughout. Nice open floor plan on the inside and freezer space. I like there are no handles sticking out and the stainless is very easily cleaned. The WiFi is nice in case your door doesn’t shut all the way for some reason. Overall it is a good product so far.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
TinyKitchen
4 (9,999)

2021-06-28

4 (9,999)
[This review was collected as part of a promotion.] This was an emergency purchase for a small space and suits that purpose adequately. 18 cu. ft. is pretty small and it doesn't seem super efficient, like there aren't half-shelves for large items or many choices to reconfigure the space. The doors close awkwardly and need a pretty good push. But it keeps my food cold and fits in the space.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
AppleSamsungGuy
4 (9,999)

2025-03-27

4 (9,999)
[This review was collected as part of a promotion.] Had this for about a month. I use it in the basement and needed a small enough refrigerator to fit through the doorway. It is small on the inside and can quickly be filled up if you aren’t mindful in your organizing. I have always used Samsung appliances for the past 8 years and never had any issues. I don’t see any with this one either.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Aline
1 (9,999)

2025-05-07

Maryland

1 (9,999)
Material Stanley steel preset bad, very easy to scratch and to make dent. Pretty big shape but small inside, does not have water filter for the ice maker and they suggest on the purchase to buy a filter and when I realized it does not have a filter was late to return and I lost my money. I don’t recommend any appliance of this brand.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2025-05-08

Samsung Care

Hi Aline, It’s completely understandable to feel frustrated after investing in a product that doesn’t meet your expectations. Let us provide details to help you understand your refrigerator. This Samsung refrigerator model is a Counter Depth model with a 17.5 cu. Ft. of capacity. 11.7 cu. Ft. for the fridge compartment while 5.8 cu. Ft. for its freezer compartment. Below is a Samsung link to help with organize your items in the refrigerator. The link has hyperlinks that can be visited for additional help. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Samsung Counter Depth refrigerator models that have more than 22 cu. Ft. of capacity are equipped with Samsung water filters. If there's anything we can do to help with the aesthetic of your refrigerator or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149078142 to help our team pull up your information. Leo

Louie
5 (9,999)

2021-11-10

Enchanted Oaks, TX

5 (9,999)
[This review was collected as part of a promotion.] We had issues finding a fridge in a timely way. Finally found one that was available! A lot pf that going on. Once it was here, we ere more than pleased! No problem gettingitset up and running. Even the first batch of ice looked perfect, we did throw it away as instructed. Absolutely no problems, everything has worked from the start.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-02-15

Samsungcare

That is so great to hear, Louie! We love hearing from our awesome customer's like you! Welcome to the family! ^Shay

Joe47
3 (9,999)

2026-04-05

3 (9,999)
I like the sleek lines of the fridge. Has reasonable capacity. Cools food well and seems to be efficient. The only complaint I have about it is that the stainless doors seem to be a little thin and dent easy. Wished it could be reskinned but would have to buy replacement door. Had I known we probably would have not bought this model
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2026-04-27

Samsung

Dear Joe47, we’re glad you shared your thoughts on your Samsung refrigerator, especially its sleek look, solid capacity, cooling performance, and how the door panels hold up day to day. It’s great to hear its keeping food cold efficiently and fitting your needs, and we also hear you on the stainless door surface feeling easier to dent than you expected, especially when replacing a door would be the only way to refresh the exterior. Feedback like yours helps us enhance our products and overall customer experience. We appreciate hearing from you and truly value your business. Rachel Samsung Care

Alice in wonderland
5 (9,999)

2026-01-26

Florida

5 (9,999)
[This review was collected as part of a promotion.] While my new smart refrigerator keeps perfect temperatures. I was chatting with assistance to find out what temperature I need to leave my refrigerator on when we go away for a few months. In addition, I needed some guidance and how to shut off the ice maker. All the answers to these two questions and more were available on the app.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
FloridaBuoy
5 (9,999)

2021-06-28

Leesburg, FL

5 (9,999)
[This review was collected as part of a promotion.] Added this remarkable refrigerator to our bungalow kitchen refurb and I am amazed. This is our first bottom freezer unit and it makes all the difference in storing frozen food. My wife and I are very pleased with all aspects of this quality product. We opted for an all Samsung kitchen, well satisfied with our choices. Kudos!
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Joseph
4 (9,999)

2021-06-28

Austin, TX

4 (9,999)
[This review was collected as part of a promotion.] I like the fridge. It is the perfect size for my smaller home and I like the design of the fridge as well. But, for some reason, my ice still tastes "machine-y" even after dumping the ice bucket at least 3 times before use. I also found a dent on the left door of the fridge upon arrival. It is not a huge dent, but it is noticeable.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Angel
1 (9,999)

2021-11-02

Missouri

1 (9,999)
[This review was collected as part of a promotion.] Ice falls behind fridge if you don't watch that the tray doesn't get full. It was too small on the inside. No room for veggies. When you open the freezer, the Tray in the freezer comes out with it. It's a pain to have to keep shutting it every time you open the freezer. I just did not like it overall. Nothing good about it.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-11-02

samsungcare

I realize this must be frustrating for you to deal with. We appreciate your feedback and will use this information better our products. If you would like to speak with us regrading this concern. You can do that by using the links below. ^Pat Contact Us- 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143844555

Emmy
1 (9,999)

2023-05-29

Minneapolis MN

1 (9,999)
I bought a house two months ago with this model installed. The fridge is a year old. In the two months we have lived here the freezer has thawed out completely 5 times, that I know of. Liquid pint of icecream situations. Have had to throw out so many things in the freezer. I would never recommend this model or possibly brand.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-05-29

SEA Care

Hi, Emmy. Let us help your fridge cool properly. This link will help you fix your fridge that is not cooling at all. Please watch the video for further details. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all If the fridge is not cooling enough, here's how to make it cool properly: Please play the video for further details. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough To figure out the exact temperature to set your fridge, please visit this link. https://www.samsung.com/us/support/answer/ANS00080450/ You may also see our guide to leveling your fridge to avoid things that will cause it not to cool properly. https://www.samsung.com/us/support/answer/ANS00062321/ If you require further assistance with its cooling, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a wonderful day! —Vannesa

yoyismac
1 (9,999)

2025-08-15

Washington

1 (9,999)
do not buy this has stopped working after 17 months! warranty is only one year! refrigerators are supposed to last at least 10 years. This is an investment and we shouldn’t be replacing it every two years or year and a half in this case I am completely disappointed and will not purchase a Samsung product ever again! it’s junk
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2025-08-18

Samsung Care

Hi Yoyismac, It's completely understandable to feel let down when a major purchase doesn't hold up as expected—especially something as essential as a refrigerator. Let us help. I have shared a Samsung link below that will help with your refrigerator. The link has a hyperlink that can be used to set up an appointment if needed. Samsung refrigerator has no power: https://www.samsung.com/us/support/troubleshoot/TSG10003903/ Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150411585 to help our team pull up your information. Leo

M_J_B
1 (9,999)

2023-06-15

Glendora, NJ

1 (9,999)
[This review was collected as part of a promotion.] I bought not even a year ago and it stopped working twice. We had to throw all our food away and lost tons of money in the process. The freezer randomly stops making ice. Also the outside dents easily and has lots of dents in it after not even a year. I’ve never had a fridge do that before. Way too expensive for the quality.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-06-16

SEA Care

Hello there, Let's go ahead and make sure that your refrigerator is in tip-top shape. Please see the link below to understand your refrigerator's operation and ensure it stays cold. Kindly click on the link and watch the full YouTube video and check the hyperlinks to help rectify the cooling issue of the freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance with the refrigerator, Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages Have a great day, -Ernest-

Satisfied person
5 (9,999)

2025-07-10

Ohio

5 (9,999)
[This review was collected as part of a promotion.] I love my refrigerator! I am 70 years old and it is so nice that I don’t have to bend over to get anything out of the refrigerator. Very roomy inside the refrigerator especially for the milk and orange juice in the door and I have plenty of room in the freezer. I love the countertop depth. It doesn’t stick out in the room.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Mani
4 (9,999)

2022-01-17

King of Prussia, Pennsylvania

4 (9,999)
[This review was collected as part of a promotion.] I love this refrigerator definitely!! But the only thing that bothers me is that the temperature won’t set at all, it won’t connect to the smart app. I’ve tried holding the small circle below it down many times and it still didn’t work. The display just keeps blinking “C 13” but besides that I really like this refrigerator
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US

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janv. 16. 2026

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  • 1. * Disponible sur les appareils Android et iOS. Une connexion Wi-Fi est requise. Go to feature
  • 2. * Comparativement au réfrigérateur Samsung sans technologie Twin Cooling Plus™ Go to feature
  • 3. * Le service à domicile Samsung est actuellement disponible à Montréal, Toronto, Cambridge, London, Windsor et Vancouver, et il est prévu de l'étendre à Edmonton, Calgary, Ottawa et Winnipeg dans le courant de l'année 2022. Go to feature

Les fonctionnalités et les caractéristiques sont susceptibles de changer sans préavis.