Kit Surround Ready SWA-8500S
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Características
Sonido envolvente
Combinando la comodidad de lo inalámbrico y una conectividad excepcional con varios modelos de barras de sonido, el Kit Surround Ready intensifica el sonido envolvente llevándolo al siguiente nivel para un mayor entretenimiento.
Especificaciones
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Número de canales
2 Ch
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Dimensión neta (módulo inalámbrico) (Ancho x Alto x Profundo)
50 x 201.3 x 132 mm
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Dimensión neta (altavoz trasero) (Ancho x Alto x Profundo)
76.2 x 126.9 x 76.2 mm
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Dimensión bruta: un embalaje
394 x 128 x 278 mm
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Peso neto (módulo inalámbrico)
0.7 kg
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Peso neto (altavoz)
0.5 kg
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Peso bruto: un embalaje
2.4 kg
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Consumo de energía standby (módulo inalámbrico)
0.45 W
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Consumo de energía operativo (módulo inalámbrico)
54 W
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Free Voltage
Sí
Reseñas
Kit Surround Ready SWA-8500S
- El producto tiene reseñas mixtas
- Algunos clientes encontraron que la configuración era fácil y la calidad de sonido buena, proporcionando una experiencia de sonido envolvente inmersa
- Muchos quedaron decepcionados con el rendimiento de los altavoces traseros, que se informó que eran muy silenciosos o apenas audibles, incluso al máximo volumen
- Hubo problemas con la conexión de los altavoces a ciertos modelos y los altavoces traseros no proporcionaron un efecto de sonido envolvente 5.1 verdadero
- Se notaron problemas de conectividad con Bluetooth
Filtros
La ordenación por relevancia muestra las mejores reseñas primero. Consideramos elementos como votos útiles, reseñas más recientes, imágenes y otras características que los lectores buscan en sus reseñas.
Filtros
78 Reseñas
2020-04-01
Westfield NY
2020-12-29
2020-11-18
2018-12-05
OBA
Hadjivasilev : Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system. Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume. However, there are a few settings you can change to adjust the surround effect to your preference: 1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote. 2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. 3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. 4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options: 1) Phone: 1-800-SAMSUNG 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: http://m.me/samsungsupport 4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Samsung Solutions
2021-09-21
2020-07-24
Brno
2020-01-09
Seattle
2020-08-01
Boston, MA
OBA
Anonymous: Thank you for sharing your user experience with this Samsung rear speaker kit. This addition to your soundbar is designed to bring an additional dimension to your home audio experience. If there is anything we can do to improve your enjoyment -- such as helping to optimize settings for your specific usage scenario -- please let us know. Please call Samsung Support at 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
2023-02-12
Portland, OR
2018-01-31
Lehigh Valley PA
2020-12-25
2022-01-23
2021-01-18
2022-05-15
GA
2020-06-05
2020-02-08
knoxville, tn
OBA
Gene: Thank you for purchasing the Samsung SWA-8500S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description. Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room. For complete setup instructions, please refer to your User Manual or go to this link: SWA-8500S: http://downloadcenter.samsung.com/content/UM/201808/20180814113036102/AH68-02993C-03_SWA-8500S_ZA_ENG_180731.pdf If you need further assistance or have questions, please feel free to reach Samsung Support via: 1) Phone: 1-800-SAMSUNG - Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and cust omers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2020-06-03
Purmerend
Samsung
Bedankt voor jouw review, Peter. Enkel de SWA-8500S is compatibel met jouw soundbar, deze informatie lees je ook terug op de productpagina van jouw soundbar. Mocht je verder nog vragen hebben, stuur dan een bericht via Messenger: https://bit.ly/2TQbh9z
2020-05-03
Phoenix AZ
2019-02-22
Annapolis, MD
2018-12-19
Cupertino, CA
OBA
HighlyFrustrated : Thank you for your review on this Samsung Rear Speaker Kit. I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns. Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options: 1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio We hope to regain you as a customer in the near future. - Samsung Solutions
2018-12-10
Ohio
OBA
Brian I : I am very sorry for the issues you have encountered with your Rear Speakers. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement. You can reach us via any of the below options: 1) Phone: 1-800-SAMSUNG 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: http://m.me/samsungsupport 4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung speakers with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Samsung.com or any other authorized seller. Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon. - Samsung Solutions
2021-12-26
Canada
2020-03-17
Menomonee Falls WI
OBA
mr G: Thank you for purchasing the Samsung Wireless SWA-8500S Rear Wireless Speaker Kit. I am sorry to hear that you did not experience the full potential of the surround sound system. By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume. However, there are a few settings you can change to adjust the surround effect to your preference: 1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote. 2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote. 3) Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC. 4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. a. For example, if you are connected to the Samsung Harman Kardon HW-Q70R, you would press the Sound Control button on the Q70R remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range. I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support via any of the below options: 1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2019-12-13
Tel Aviv
OBA
eladleb: I am very sorry to see that you are having some issues with connecting to your HW-R650. So that we can provide step-by-step instructions, please reach out to us at: 1) Phone: 1-800-SAMSUNG Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Here is also the link to the HW-R650 User Manual: http://downloadcenter.samsung.com/content/UM/201903/20190312112428032/HW-R650_ZA_FullManual_00_ENG_190211.pdf and SWA-8500S Manual: http://downloadcenter.samsung.com/content/UM/201808/20180816102255673/AH68-02993D-03_SWA-8500S_ZC_ENG_FRA_180731.pdf We look forward to hearing from you.
2020-11-14
2019-09-16
Wisconsin
OBA
NotImpressed: I am very sorry to see that you are having connection issues with the rear speakers. So that we can provide step-by-step troubleshooting, please reach out to Samsung Soundbar Support via any of the below: 1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/ Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
2020-08-20
Madison, Wi
OBA
Kelly: Your SWA-8500S Rear Speakers are compatible with your HW-N650 Soundbar. I am sorry to hear that you are having issues pairing them. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. For step-by-step instructions and tips on connecting your wireless speakers to your Samsung soundbar, you can search online for 'Samsung support ANS00049236' Please contact Samsung Customer Support if you should need any assistance with setup or troubleshooting. 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
2021-01-06
2020-01-19
Kentucky
OBA
rdf85: I am very sorry that no sound is coming from this Loudspeaker Kit. So that we can better troubleshoot this issue in the context of your specific setup, please reach out to us at: 1) Phone: 1-800-SAMSUNG Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. To optimize your product experience, we encourage you to register your new Samsung product at: https://www.samsung.com/us/support/register/ …and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. We hope to hear from you.
2020-08-25
2023-01-15
Baltimore md
2020-08-22
2017-12-15
Houston, TX
2020-02-07
Samsung
Hi Bas, dat is natuurlijk niet de bedoeling. Wanneer je een bron afspeelt welke ook Dolby surround is, zullen jouw achterspeakers ook goed mee doen. Ook als je geen Dolby ontvangt kun je het gewenste geluidseffect wijzigen door STANDARD of SURROUND SOUND te kiezen.met de knop Sound mode. We helpen je graag verder, wanneer je hulp nodig hebt neem dan contact met ons op via: https://bit.ly/2TQbh9z
2019-01-04
North Carolina
OBA
Farm2Mark: Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system. Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume. However, there are a few settings you can change to adjust the surround effect to your preference: 1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote. 2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. 3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. 4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options: 1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio - Samsung Solutions
2019-01-12
Austin
OBA
sago: Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am very sorry to see that you are having issues with the sound dropping from the the rear speakers. Please contact us so that we can better investigate your issue and assist you towards a solution by any the following options: 1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio - Samsung Solutions
2018-12-28
Raleigh, NC
2020-10-16
2019-05-18
Harlingen TX
2018-12-15
Samsung Australia
Thank you for leaving your feedback. If you would like us to investigate this further please feel free to contact us via either of the below links. Facebook > https://www.facebook.com/SamsungAustralia/ Email > https://bit.ly/2bovD4t
2020-12-17
2019-07-22
Greensboro NC
OBA
Electronic guy: Thank you for purchasing the Samsung SWA-8500S Rear Loudspeakers. Please know that this product is meant to be used with a soundbar, and not an iPhone. For a list of compatible Samsung Soundbars, please refer to Page 10 of the SWA-8500S User Manual: http://downloadcenter.samsung.com/content/UM/201808/20180816102255673/AH68-02993D-03_SWA-8500S_ZC_ENG_FRA_180731.pdf For additional help, please contact us via: 1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/ Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
2021-06-20
Operations
Hi B_rad, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
2017-12-24
Virginia Beach, VA, USA
2018-11-11
Lafayette, la
OBA
Lvrpl74: I am very sorry for any confusion about the wireless description and have returned it. Most consumers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-9000S Kit eliminates that hassle. Connect the SWA-9000S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room. Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options: 1) Phone: 1-800-SAMSUNG 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: http://m.me/samsungsupport 4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513 We hope to regain you as a customer in the near future. - Samsung Solutions
2020-05-10
Valdez, Alaska
2019-12-01
minnesota
OBA
samsunglvr: I am very sorry to see that you are having connection issues with your SWA-8500S. I would recommend checking that you have the latest firmware update on the soundbar you are trying to connect to this rear speaker kit. For step-by-step troubleshooting, please reach out to Samsung DAV Support: 1) Phone: 1-800-SAMSUNG Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
2022-10-19
Delavan, WI
2018-12-29
Earth
2019-03-15
Chicopee, Mass
2021-12-16
Bruxelles
Samsung
En cas de besoin d'aide ou assistance, contacte nous via le lien suivant : https://bit.ly/36icdq4 afin de t'aider.
2019-02-04
Los Angeles, CA
2021-02-16
93274
2022-10-19
Los angeles california
2020-03-24
Holon
OBA
Avi2: Thank you for purchasing the Samsung SWA-8500S Rear Speaker Kit to enhance your HW-M550 Soundbar. The blue LED indicator light will stop blinking after a connection is established. After plugging in your unit into an electrical outlet, turn off the soundbar by pressing the power button on the main soundbar unit. Configure "ID SET" using the soundbar's remote control, then turn the soundbar back on. For full online instructions, please refer to pg. 8-9 of the User Manual here: http://downloadcenter.samsung.com/content/UM/202003/20200317131734079/AH68-02993D-04_UM_SWA-8500S_ZC_L02_200302.pdf For further assistance, please contact Samsung Customer Support: 1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2022-09-01
2023-02-18
Pa
2019-09-09
Social Media Team
This is exactly what we love to hear! Thank you for leaving your positive feedback.
2020-09-09
66605
2019-01-14
South Amboy, NJ
2022-03-30
2018-12-07
AL
2017-09-01
2022-10-19
Raleigh NC
2019-06-12
Social Media Team
Sorry you feel that way. I will pass this feedback onto our management team.
2020-06-28
LeRoy
2018-06-02
Florida, USA
2018-08-17
Virginia
OBA
Golfnva, Thank you for purchasing this Samsung Wireless Rear Speaker Kit. I am sorry to hear that you are experiencing issues adjusting the volume Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options: 1) Toll-free calling: 1-800-SAMSUNG 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: http://m.me/samsungsupport 4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513 We look froward to hearing from you soon. - Samsung Solutions
2018-08-04
virginia beach va
2019-05-05
St Pete florida
OBA
John11540 : Thank you for sharing your user experience of the Samsung SWA-8500S Rear Speakers. I am very sorry to hear that performance has been inconsistent and keep disconnecting. Please reach out to Samsung Support so that we can better diagnose your issues and assist towards a solution. You can reach us via: 1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/ Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon. - Samsung Solutions
2022-11-11
Houston
2020-07-17
Vesoul
2018-09-07
Lawrence,MA
OBA
Phil57 , Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system. Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume. However, there are a few settings you can change to adjust the surround effect to your preference: 1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote. 2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. 3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. 4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or other features, please contact Samsung Customer Support via one of the following options: 1) Toll-free calling: 1-800-SAMSUNG 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: http://m.me/samsungsupport 4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Samsung Solutions
2018-12-08
Turkey
2017-06-01
Sunrise, FL, USA
2023-07-23
Hamburg
Samsung Service Team
Hallo, wir freuen uns über dein Lob zum Modell. Vielen Dank für deine Bewertung.
2020-08-20
2022-04-08
38
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