Pantalla brillante y llena de color
La pantalla Super AMOLED de Galaxy A15 con 6.5 pulgadas presume de una calidad vibrante incluso con luz solar directa con Vision Booster, un scrooling suave con una tasa de refresco mejorada de 90Hz, brillo increíble hasta 800 nits, y confort durante todo el día con luz azul reducida gracias a Eye Comfort Shield.
*Imagen simulada para fines ilustrativos.**Medido en diagonal, el tamaño de la pantalla es de 6.5 pulgadas en el rectángulo completo y 6.3 pulgadas teniendo en cuenta las esquinas redondeadas. El área visible real es menor debido a las esquinas redondeadas y al recorte de la cámara.***800 nits en HBM (High Brightness Mode - Modo de máximo brillo).****La pantalla de Galaxy A15 (SM-A155) recibe la Certificación Eye Care por SGS basada en su habilidad para reducir los efectos dañinos de la luz azul.
Destacados
Sencillez en equilibrio
Diseñado para ser suficiente. El Galaxy A15 exhibe su refinada estética a través de un marco intuitivo, una tapa trasera brillante y una disposición ordenada de la cámara. Disponible en Negro, Azul y Amarillo.
*Los colores disponibles pueden variar según el país, la región o el distribuidor.
Crea tu propio estilo con múltiples cámaras
Elige la lente. Encuentra tu ángulo.
Es hora de expresar tu mundo. Galaxy A15 incorpora una cámara principal de 50MP para tus obras de arte, 5MP de Gran Angular y 2MP de cámara Macro para tus paisajes y primeros planes, y una cámara frontal de 13 MP para selfies dignos de foto de perfil.
*Imagen simulada para fines ilustrativos.
Hazlo con mayor rendimiento
Dale un empujón a tu día a día con un procesador octa-core que te ofrece el rendimiento más potente y las amplias opciones de memoria y almacenamiento para tener tus datos y archivos siempre a mano.
*Las opciones de memoria/almacenamiento y la disponibilidad pueden variar según el país, la región o el distribuidor. **La capacidad de memoria/almacenamiento disponible depende del software preinstalado.
Mantén el ritmo con una batería de 2 días
Más tiempo para ser productivo con una batería de 5.000mAh (típico) que dura 2 días y se recarga rápidamente con la Carga Súper Rápida.
*La interfaz de usuario real puede ser diferente. Imagen simulada para fines ilustrativos.**El cargador de pared para Carga Súper Rápida (25W) se vende por separado. Valor típico probado en condiciones de laboratorio de terceros. El valor típico es el valor medio estimado teniendo en cuenta la desviación en la capacidad de la batería entre las muestras de baterías probadas según la norma IEC 61960. La capacidad nominal es de 4.900 mAh.****Estimado en función del perfil de uso de un usuario medio/típico. Evaluado de forma independiente por UX Connect Research entre el 30.11.2023 y el 08.12.2023 en el Reino Unido con versiones preliminares del SM-A155 con la configuración predeterminada utilizando Wi-Fi y LTE. La duración real de la batería varía en función del entorno de red, las funciones y aplicaciones utilizadas, la frecuencia de llamadas y mensajes, el número de veces que se ha cargado y muchos otros factores.
Confía en Samsung Knox Vault
Certificado como EAL5+, Samsung Knox Vault está diseñado para salvaguardar tus datos sensibles, como PINs, contraseñas y patrones, en un almacenamiento independiente a prueba de manipulaciones para protegerlo de las amenazas de software y hardware relacionadas con el voltaje, las altas temperaturas, los lásers o los fallos técnicos.
*EAL: Evaluation Assurance Level (CC, Common Criteria)**Las funciones de seguridad o la arquitectura de hardware/software de Samsung Knox Vault en los smartphones Samsung Galaxy serie A pueden diferir de las de los dispositivos insignia Samsung Galaxy, incluidos los smartphones serie S, serie Z, serie S FE y las tablets serie Tab S lanzadas a partir de 2021.***La disponibilidad de Samsung Knox Vault puede variar en función del modelo de dispositivo.
*EAL: Evaluation Assurance Level (CC, Common Criteria)**Las funciones de seguridad o la arquitectura de hardware/software de Samsung Knox Vault en los smartphones Samsung Galaxy serie A pueden diferir de las de los dispositivos insignia Samsung Galaxy, incluidos los smartphones serie S, serie Z, serie S FE y las tablets serie Tab S lanzadas a partir de 2021.***La disponibilidad de Samsung Knox Vault puede variar en función del modelo de dispositivo.
Actualizado durante más tiempo
Con hasta 4 generaciones de actualizaciones de sistema operativo y 5 años de mantenimiento de seguridad, tu Galaxy A15 estará al día durante más tiempo.
*Imagen simulada con fines ilustrativos.**Las políticas de actualización del sistema operativo y de seguridad especificadas anteriormente están sujetas a cambios.
*Imagen simulada con fines ilustrativos.**Las políticas de actualización del sistema operativo y de seguridad especificadas anteriormente están sujetas a cambios.
Desbloquea con tu huella dactilar
Doblemente protegido por el sensor de huellas del lateral, está diseñado para que sólo se pueda acceder con tu huella dactilar.
Samsung Galaxy Experience
*La interfaz de usuario real podría variar. Imagen simulada con fines ilustrativos. **Los dispositivos Samsung Galaxy mostrados en la imagen se venden por separado.***Para más información sobre Smart Switch y Quick Share, visita las páginas de cada servicio en Samsung.com.
Especificaciones
-
Peso (g)
200
-
Tiempo de reproducción de Audio (Horas)
Hasta 109
-
Velocidad CPU
2.2GHz, 2GHz
-
Velocidad CPU
2.2GHz, 2GHz
-
Tipo CPU
Octa-Core
-
Tamaño (Pantalla principal)
163.9mm (6.5" full rectangle) / 159.5mm (6.3" rounded corners)
-
Resolución (Pantalla principal)
1080 x 2340 (FHD+)
-
Tecnología (Pantalla principal)
Super AMOLED
-
Número de colores (Pantalla principal)
16M
-
Cámara principal - Resolución (Múltiple)
50.0 MP + 5.0 MP + 2.0 MP
-
Cámara principal - Apertura (Múltiple)
F1.8 , F2.2 , F2.4
-
Cámara principal - Autofocus
Sí
-
Cámara principal - OIS
No
-
Cámara principal Zoom
Zoom digital hasta 10x
-
Cámara frontal - Resolución
13.0 MP
-
Cámara frontal - Apertura
F2.0
-
Cámara frontal - Autoenfoque
No
-
Cámara frontal - OIS
No
-
Cámara principal - Flash
Sí
-
Cámara frontal - Flash
No
-
Resolución de grabación de vídeo
FHD (1920 x 1080)@30fps
-
Slow Motion
120fps @HD
-
Memoria_(GB)
4
-
Almacenamiento (GB)
128
-
Almacenamiento disponible (GB)
109.1
-
Soporte de almacenamiento externo
MicroSD (hasta 1TB)
-
Número de SIM
Dual-SIM
-
Tipo de SIM
Nano-SIM (4FF)
-
Tipo de bandeja de SIM
SIM 1 + Hybrid (SIM o MicroSD)
-
Infra
2G GSM, 3G WCDMA, 4G LTE FDD, 4G LTE TDD
-
2G GSM
GSM850, GSM900, DCS1800, PCS1900
-
3G UMTS
B1(2100), B5(850), B8(900)
-
4G FDD LTE
B1(2100), B3(1800), B5(850), B7(2600), B8(900), B20(800), B28(700)
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4G TDD LTE
B38(2600), B40(2300), B41(2500)
-
Interfaz USB
USB Tipo C
-
Versión USB
USB 2.0
-
Localización
GPS, Glonass, Beidou, Galileo, QZSS
-
Auriculares
3.5mm Stereo
-
MHL
No
-
Wi-Fi
802.11a/b/g/n/ac 2.4GHz+5GHz, VHT80
-
Wi-Fi Direct
Sí
-
Versión Bluetooth
Bluetooth v5.3
-
NFC
Sí
-
PC Sync.
Smart Switch (PC version)
-
Android
-
Formato
Táctil
-
Acelerómetro, Sensor de huella dactilar, Geomagnético, Luminosidad, Sensor de proximidad virtual
-
Dimensiones (AlxAnxProf, mm)
160.1 x 76.8 x 8.4
-
Peso (g)
200
-
Tiempo de uso de Internet (4G) (Horas)
Hasta 19
-
Tiempo de uso de Internet (Wi-Fi) (Horas)
Hasta 19
-
Tiempo de reproducción de Vídeo (Horas)
Hasta 20
-
Capacidad de batería (mAh, típico)
5000
-
Extraíble
No
-
Tiempo de reproducción de Audio (Horas)
Hasta 109
-
Tiempo en conversación (4G LTE) (Horas)
Hasta 51
-
Soporte estéreo
No
-
Formatos de reproducción de Vídeo
MP4, M4V, 3GP, 3G2, AVI, FLV, MKV, WEBM
-
Resolución de reproducción de Vídeo
FHD (1920 x 1080) @60fps
-
Formatos de reproducción de Audio
MP3, M4A, 3GA, AAC, OGG, OGA, WAV, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA
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Compatibilidad Gear
Galaxy Buds2 Pro, Galaxy Buds Pro, Galaxy Buds Live, Galaxy Buds+, Galaxy Buds2, Galaxy Buds, Galaxy Buds FE, Galaxy Fit2, Galaxy Fit e, Galaxy Fit, Galaxy Watch6, Galaxy Watch5, Galaxy Watch4, Galaxy Watch3, Galaxy Watch, Galaxy Watch Active2, Galaxy Watch Active, Gear Fit2 Pro, Gear Fit2, Gear Sport, Gear S3, Gear S2
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Samsung DeX Support
No
-
SmartThings Support
Yes
-
Mobile TV
No
Reseñas
Galaxy A15 LTE Amarillo 128GB
- Los clientes valoran especialmente la excelente relación entre características y precio accesible
- Muchos elogian la interfaz intuitiva y la facilidad de configuración del dispositivo
- Varios destacan la calidad de las fotos como una fortaleza notable para su categoría
- Una minoría significativa reporta lentitud, congelaciones frecuentes y respuesta lenta de pantalla
- Algunos mencionan problemas como cierre inesperado de aplicaciones y reinicios del sistema
Comentarios con imágenes y videos
Filtros
La ordenación por relevancia muestra las mejores reseñas primero. Consideramos elementos como votos útiles, reseñas más recientes, imágenes y otras características que los lectores buscan en sus reseñas.
Filtros
1,294 Reseñas
2025-11-12
Schelpenhoek 114
2024-10-15
2025-05-29
East Anglia
2024-05-01
Bristol, England
2024-12-23
east anglia
CX
We are disheartened to read that you cannot make the most of your Galaxy A15 as you find it very difficult to use overall. We would certainly like to assist you with this, so you can start taking full advantage of this smart and powerful device to make your life easier, smarter and more connected than ever before. Please follow this link, where you can find a useful guide about how to set it up easily, so you can enjoy a personalised experience with it, which will fully meet your requirements: https://spr.ly/6423vCKtz On this other link instead, you can view a second guide about how to navigate your phone seamlessly to find exactly what you need right away: https://spr.ly/6425vCKt3 We are confident that the guidance above will prove very useful to enjoy a five-star experience with this incredible product. Still, if you have any questions about how to use it, please also don't hesitate to speak to our Support Teams, who are always ready to help. You can find our full contact details and opening times here: https://spr.ly/6426vCKtO From our end, we will also make sure to take your feedback on board to make the documentation that comes with our smartphones more informative, as well as to make the categories related to the reviews for our customers more relevant. ^CL at Samsung Support
2024-11-26
Aberystwyth
CX
We are sorry to read that, although you are now enjoying your Galaxy A15, you experienced an issue with the device not charging a few days after you started using it, Carol. It is also our understating that now the phone is working fine, and that you can make the most of it to keep in touch with your family. Regarding the issue of being charged for a month, although you have used the device for a week only, we recommend getting in touch with your network provider, who will be able to assist you with your concerns. In the meantime, if you have any questions about how to make the most of your phone, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://spr.ly/6427tnLOT ^CL at Samsung Support
2026-07-10
2024-11-14
Rotterdam
2025-03-10
Wetteren
2025-03-13
cx
Thank you for taking the time to review the Galaxy A15. We pride ourselves in creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the issues you mentioned regarding apps opening and calls being made. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2024-12-28
CX
Thank you for your review. We are very sorry to see that you are unhappy with your new Galaxy A15. We are keen to discuss the issues you are experiencing in more detail. With more information we can ensure you get the support you need with the camera, battery and overall performance. You can find all our contact methods and their operating hours here: https://spr.ly/6424a36VI ^CR at Samsung Support
2025-05-29
Bristol
CX
We're disappointed to see that you are facing issues with your A15. This certainly isn't the experience we would expect from such a high quality model. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ To address the issue with Wi-Fi, please take a look at the following guidance from our colleagues abroad: https://www.samsung.com/ph/support/mobile-devices/how-do-i-troubleshoot-wi-fi-connection-issues/ If you are using Mobile Data, please check out the following link: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ Signal can be impacted by a number of factors, such as location and your Network provider's area coverage. We do have some steps you can follow to help improve your signal, which can be found here: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-you-have-a-poor-signal-and-cannot-make-calls-on-your-samsung-galaxy-device/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-06-10
'S Hertogenbosch
2024-09-06
Duisburg
Samsung Service Team
Hallo, viele vorinstallierte Apps kannst du deinstallieren oder zumindest deaktivieren unter "Einstellungen > Apps". Klicke die Anwendung an und unten findest du die Optionen "Deaktivieren" oder "Deinstallieren". Die Kompatibilität kann sich zwischen Geräten unterscheiden. Das hängt davon ab, ob der jeweilige Anbieter seine App für das Modell konzipiert bzw. optimiert hat. Wenn es sich um eine Samsung App handelt, die nicht länger funktioniert, kannst du dich über die vorinstallierte Members App unter "Support" an unser Entwicklungs-Team wenden und ihnen Feedback geben. Deine Kritikpunkte werden wir weiterleiten.
2024-08-11
Halifax
CX
Thank you for taking the time to share your feedback with us. We are sorry to read that you are having trouble with the Bluetooth connectivity on your new Galaxy A15. Although we understand getting you phone repaired can be an inconvenience, we encourage you to contact our Technical Support Team directly. Before arranging a repair, they will perform some troubleshooting in order to resolve the issue, however, if a repair is needed, they will provide you with the option available in your area. Please get in touch with our team at your earliest convenience. You can find all our contact methods and operating hours here: https://spr.ly/6429YCeB5. ^CR at Samsung Support
2024-10-20
Mons
2024-07-14
Wuppertal
Samsung Service Team
Hallo, wir danken die vielmals für deine Einschätzung zum Galaxy A15. Wir leiten deine Bemerkungen weiter und wünschen dir viel Vergnügen mit deinem Galaxy Smartphone.
2024-07-19
Samsung.com
Muchas gracias por compartir tu experiencia. Tus comentarios los tenemos muy en cuenta y nos ayudan a seguir mejorando. Si necesitas ayuda, puedes escribir a nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo
2025-09-27
Emmen
2024-08-04
2024-03-30
North wales
2024-11-11
CX
Thank you for taking the time to review the Galaxy A15. We pride ourselves on creating products that are intuitive and easy to use, and we regret to see we have not met your expectations on this occasion. If you prefer, you can use the fingerprint sensor to unlock your phone. This can be found in Settings > Security and privacy > Biometrics. You can also change the size of the keyboard in Settings > General management > Samsung keyboard > Size and transparency. Should you require any further support, we have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://spr.ly/6420s1DHK ^CH at Samsung Support
2025-08-29
Palmela Portugal
CX
We are delighted to read that you are loving your A15. If this issue is related to a third-party app such as Duolingo, we'd recommend contacting the app provider who can assist further with this. Alternatively, you can reach out to our Support Teams who are ready to assist you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-05-19
Schwerin,Mecklenburg-Vorpommern
Samsung Service Team
Hallo, das lesen wir mit Freude! Wir wünschen dir viel Vergnügen mit deinem Gerät.
2024-08-12
Berlin
Samsung Service Team
Hallo, da du mehrere Schwierigkeiten hast, möchten wir dir gerne weiterhelfen. dafür benötigen wir jedoch mehr Infos. Unsere Kolleg*innen vom Chat-Support helfen dir gerne weiter unter: http://spr.ly/Samsung_Live_Chat
2024-10-15
België
2024-10-22
CX
Thank you so much for reviewing your new Galaxy A15, Mae! With a huge storage capacity and powerful processor, you can enjoy a super smooth and lag free experience! Along with its long-lasting battery, the A15 can handle all your need, all day long! The wide range of features and compatible apps ensure that this wonderful smartphone can do everything! Whether you use your phone for work, gaming, streaming or social media, you'll have no problem accessing what you need! Enjoy! ^CR at Samsung Support
2024-08-09
Dronten
2024-08-28
Nijmegen
2024-04-08
Samsung UK Reviews Team
Thank you for taking the time to share with us this review about your experience with the Galaxy A15. Although we are pleased to see that you think this is a good phone overall, we also appreciate that there is still some room for improvement. We appreciate that you have been struggling to connect your Lenovo earbuds to this phone, and we recommend following the steps given by the manufacturer about how to connect them to your Samsung Android device correctly. Furthermore, it is our understanding that you wished for the cable that comes with it to be different, because it is a USB-C to C one. The cable provided with the device can be used with a Samsung charger with a USB-C port and 25W, which will also allow you to make the most of its Super Fast Charging. Finally, we understand that you don't like the pre-installed apps available on the device, although these are present to make your experience with the phone, as well as with all the linked services and features, as simple as possible. If you would like help with making the most of your phone, please contact our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6425w9Psl ^CL at Samsung Support
2024-10-09
Amsterdam
2024-06-09
2025-02-16
Amsterdam
2024-10-07
Bruxelles - Anderlecht 1070
2024-06-01
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are very sorry to read that you are unhappy with your new A15, due to issues with the battery, notifications and other features. When it comes to the battery, to ensure the very best performance, we recommend checking out this very handy optimisation guide: https://spr.ly/6428eIgVr. To ensure you are getting the notifications set up correctly, and help with your messages and disabling apps, please get in touch with our Technical Support Team directly. Who, with more information, will be able to provide all the support you need. You can find all our contact methods and their operating hours here: https://spr.ly/6429eIgVT. ^CR at Samsung Support
2024-10-30
Terneuzen
2024-11-06
Velp
2024-11-04
Service clients Samsung
Bonjour Chafarou, Nous comprenons que vous ayez rencontré un dysfonctionnement avec notre Galaxy A15 et nous en sommes navrés. Pour que votre smartphone soit toujours performant et ainsi corriger les bugs que votre appareil peut rencontrer, nous vous recommandons de mettre à jour le logiciel de votre téléphone régulièrement : Paramètres > Mise à jour du logiciel > puis Téléchargement auto via Wi-Fi pour activer la mise à jour automatique, vous serez informé lorsqu'une mise à jour sera disponible pour votre appareil. Il existe plusieurs raisons pour lesquelles la batterie de votre Galaxy Watch peut se décharger un peu plus rapidement. Par exemple, certaines applications peuvent augmenter la consommation de la batterie, et les réseaux Internet qui ne sont pas utilisés peuvent également vider la batterie. Quelques astuces : Éteignez l'écran lorsque vous ne l'utilisez pas Activez le mode d'économie d'énergie Fermez les applications inutiles Désactivez le bluetooth et/ou Wifi Diminuer la luminosité Désactiver la fonction Always On Display Nous espérons avoir l'opportunité de regagner votre confiance à l'avenir. N'hésitez pas à visiter notre site Samsung pour découvrir les nouveautés de cette année: https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2024-08-22
Greater Manchester
CX
We are thrilled to read that you have chosen the awesome Galaxy A15 as your very first smartphone, Katy! It is fantastic that you found this wonderful device to be so easy to use, and that you have been enjoying personalising it with your favourite themes, backgrounds and ringtones, for a full premium experience. We are also glad that you are happy with its wonderful design and vibrant colour, which adds beauty and style to your life. We would like to officially welcome you to our Galaxy of incredible products and technology, always aimed at making your life easier, smarter and happier! ^CL at Samsung Support
2025-01-18
CX
It is wonderful to know that you are very happy with your Galaxy A15, Margo! We are glad that you found it very easy to set up thanks to the fantastic Smart Switch app, which helped you transfer all your data from your previous device onto this one effortlessly. It is also fantastic that you like its advanced camera system, as well as its long-lasting battery and fantastic value. You can always trust Samsung to enjoy brilliant products that aren't just very easy to use, but also smart and powerful! ^CL at Samsung Support
2024-09-23
CX
We are sorry to read that, although you think the camera of the Galaxy A15 is good, you are not happy with this device overall due to low signal, Pearl. It is also our understanding that the device was replaced by EE who assisted you with this; and that the same issue is persisting, with the quality of your calls being affected negatively. In this instance, we recommend getting in touch with our Teams, who will be able to look into this more in detail to be able to offer you the best support. You can find our full contact details and opening times here: https://spr.ly/6429Ubvpx ^CL at Samsung Support
2025-01-10
CX
Thank you for taking time to review your A15! We are glad to see that is proving a useful tool for your life! Our helpful Support Teams are on hand to help with any issues you may have. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-06-12
Bruxelles
Samsung
Contacte nous ici: https://bit.ly/36icdq4 en cas de besoin d'aide.
2024-08-09
Hoeilaart
2024-07-28
Samsung UK Reviews Team
While we regret seeing that you had a bit of bad luck with your old phone, we are happy to see that you A15 is acting as a silver-lining, and providing you with even more quality that you've come to expect from our range. It comfortably fits in your hand but still offers a large dynamic screen that will display everything that you use your phone for in glorious detail. We're glad that you're loving exploring all the new possibilities that it presents. ^DB at Samsung Support
2024-07-24
Kundsupport Samsung
Hi! We're sorry to hear that you're experiencing issues with your Galaxy A15. We recommend that you contact our technical support so that we can assist you further. You can reach us here: https://www.samsung.com/se/support/contact/
2025-03-29
CX
Thank you for taking the time to share with us this positive review about our Galaxy A15, Dazzle. Although we are pleased to read that you think this is a good phone overall thanks to its powerful battery and great value, we also appreciate that it was not possible to use Smart Switch to transfer your data from your old device. We can confirm that Smart Switch requires a minimum Android version of Android 4.3, with Android 9 being supported. Please follow this link, where you can find a useful guide about how to use this feature correctly for the best results: Smart Switch guide - https://www.samsung.com/uk/support/mobile-devices/what-is-smart-switch-and-how-do-i-use-it/ We also appreciate that you are now using a different keyboard as you noticed the Samsung Keyboard was adding extra letters, and we would like to share with you this second link, for the best tips about how to customise and use this app, including the Predictive Text function: Samsung Keyboard tips - https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-keyboard-on-my-phone/ We are confident that the guidance above will help you get the most out of this awesome device. ^CL at Samsung Support
2024-08-28
Samsung Service Team
Hallo, im Lieferumfang des Galaxy A15 befindet sich bereits ein USB-C Ladekabel. Bitte verwende dieses mit einem originalen Samsung Ladeadapter. Zum Schnellladen brauchst du einen entsprechenden 25 W Adapter z.B. Schnellladeadapter 25 Watt EP-T2510N. Diesen findest du hier: https://www.samsung.com/de/mobile-accessories/25w-power-adapter-black-ep-t2510nbegeu/ Prüfe auf deinem Smartphone unter "Einstellungen > Akku > Einstellungen für das Aufladen", ob die gewünschte Funktion zum Schnellladen aktiviert ist. Eine Ladezeit von 12 Stunden ist nicht die Norm und viel zu lang. Dies weist darauf hin, dass vermutlich das Ladegerät eines Drittanbieters verwendet wird. Sollte es auch mit einem 25 W Samsung Ladeadapter Schwierigkeiten geben, melde dich bitte bei unseren Kolleg*innen vom Support. Hier findest du alle Kontaktmöglichkeiten: https://www.samsung.com/de/support/contact/
2024-06-24
East Anglia
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are very sorry to read that you are unhappy with your new Galaxy A15. We would like to speak with you directly to ensure we address all the concerns you have with apps, ease of use, photo quality and data transfers. Please get in touch with our experts, who will be happy to help. You can find all our contact methods and operating hours here: https://spr.ly/6422gWaDe. ^CR at Samsung Support
2024-05-07
Samsung UK Reviews Team
We are sorry to read that, although you are happy with the sturdy design and friendly user-interface of your Galaxy A15, it is not quite meeting your expectations overall. We appreciate that you wished to be able to use different apps to improve your experience with the device, which you can do by downloading the ones that you prefer directly from the Google Play Store app. In the meantime, you can still make the most of the ones that come pre-installed with the device, depending on your personal needs and suitability. Please also follow this link, shared by our colleagues abroad, where you will find a series of great tips about how to use the Facial Recognition feature correctly to keep your device secure in the smartest way possible: https://spr.ly/6422jW8fC Finally, it is our understanding that your device charges very slowly. The Galaxy A15 features a 25W charge rate, which allows you to charge its massive 5000mAh swiftly and easily. You would need to use the USB-C to C cable provided with it, with a 25W Travel Adapter for the best experience. We are confident the steps above will be very useful to make the most of your phone. In the meantime, if you have any questions, please don't hesitate to reach out to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6423jW8fh ^CL at Samsung Support
2024-06-16
Veendam
2024-09-05
CX
We're happy to hear you're enjoying the amazing battery life on your A15. As for your charger Samsung smartphones come with a USB Type-C data cable, but they do not come with earphones or a charger plug in the box because we want to minimise the impact our products have on the environment. More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Samsung chargers are now available at new lower prices. We hope this answers your question! ^EA at Samsung Support
2024-11-05
CX
It is a joy reading your review! Thank you so much for sharing this positive feedback with us! The reliable, long-lasting performance of your new A15 means you can enjoy the display, camera, sound and wide range of apps for many years to come! ^CR at Samsung Support
2025-01-03
Beerse, België
2024-04-18
Telford, Shropshire
Samsung UK Reviews Team
Thank you for taking the time to share with us this in-depth review about your happy experience with the amazing Galaxy A15, James! We are particularly happy to read that you are impressed by the superb performance of this device, as well as by its advanced camera system that allows you to capture wonderful pictures with the greatest quality and detail. It is also great that you are finding it much easier to make calls and send messages with it compared to your previous phone; and that you would recommend this device to your family and friends, as you are having such a pleasant experience with it. This brilliant piece of technology offers you the best value, smart features and powerful specs, making it perfect for any lifestyle and task! ^CL at Samsung Support
2024-10-12
CX
Thanks for letting us know how impressed you are with your Galaxy A15 display! We are sorry however, to learn that you are having trouble with signal. To begin solving the issue, please follow the steps provided within this link: https://spr.ly/6424qVd4G If the issue persists, please get in touch with our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6425qVd4H ^CR at Samsung Support
2024-09-05
Eastbourne
CX
While it's good to see that you're finding your A15 to be a passible replacement for your S21, and exceeding your expectations with the size of its storage and performance of the battery, we do regret it's not providing you with everything that you were hoping for. We do design all our smartphones to deliver all the features and functions that you could want or need in the modern world, but we can understand your frustration if this has not been your experience. We would not expect you to be getting the issues with it lagging that you have described, so we would recommend speaking to our Customer Support team so that they can look into this with you, and ensure everything is working as it should be. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6428WLyNO ^DB at Samsung Support
2024-08-21
Zeddam
2025-02-10
Utrecht
2024-06-13
Samsung Service Team
Hallo, wir bedauern deine negative Einschätzung und deine Entscheidung das Galaxy A15 zurückzuschicken. Hast du denn eine dickere Displayschutzfolie auf dem Gerät installiert? Diese kann die Verzögerungen zur Folge haben, wenn die Berührungsempfindlichkeit nicht angepasst wird. Das findet man unter "Einstellungen > Anzeige > Berührungsempfindlichkeit". Melde dich zukünftig bei Problemen gerne direkt bei unseren Kolleg*innen vom technischen Support, um Geräten noch eine Chance zu geben.
2024-10-06
Heemskerk
2024-09-22
Manchester
CX
Thank you for taking the time to share with us this review about your Galaxy A15. Although we are pleased to read that you are happy with the value and overall quality of your device, we also appreciate that the screen was accidentally damaged due to a drop. Please don't hesitate to get in touch with our Support Teams, who will be ready to assist you with getting your device fixed easily and quickly, so you can continue enjoying its great performance and smart features for a long time to come. You can find our contact details and opening times here: https://spr.ly/6425Uj6pZ We also have great repair options available with Klarna that will allow you to have your phone fixed in an affordable and flexible way. You can find all the relevant info here: https://spr.ly/6427Uj6pb It is also our understanding that you have noticed the battery doesn't charge as fast as expected, and we recommend using a battery charger that supports 25W, so you can make the most of the Super Fast Charging feature this product supports. You can purchase one directly from our Samsung UK website: https://spr.ly/6428Uj6pj Finally, please rest assured that our A series products, including the Galaxy A15, go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support
2024-06-15
Zwolle
2024-10-20
Emmen
2024-09-22
Apeldoorn
Samsung
Bedankt voor jouw recensie. Wij vinden het fijn om te lezen dat je van jouw Samsung Galaxy A15 geniet en wij wensen je nog heel veel plezier met jouw smartphone.
2024-05-06
Dorset
2024-11-14
Dorset
CX
We are overjoyed to see that you rated your awesome Galaxy A15 10 out of 10! As you mentioned, there is lots to love about this fantastic device: from its clear and vibrant 6.5" Super AMOLED display to its flawless performance, superb camera system and long-lasting battery. Not only that, but the Galaxy A15 is also smartly designed outside as much as inside, refining aesthetics through an intuitive frame, glossy back cover and tidy camera layout. The Galaxy A15 is built to be awesome in every way! ^CL at Samsung Support
2025-03-02
South East
2024-12-14
Bristol
CX
Thank you for taking the time to share your insight with us, Adrian. We are very sorry to read that you are unhappy with your new Galaxy A15 due to the performance. To ensure your new phone is working at its very best, and does not struggle when performing tasks, please follow the guidance provided here: https://spr.ly/6422v3wru When it comes to the battery, the amount of time you get from a single charge will depend on usage patterns, enabled features and optimisations. To get your battery lasting as long as possible, please check out this handy optimisation guide: https://spr.ly/6423v3wrR If you need further support, please do not hesitate to contact our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6424v3wrr ^CR at Samsung Support
2024-04-18
Lincolnshire
2024-09-16
Service clients Samsung
Bonjour Roylion7, Nous regrettons le dysfonctionnement que vous avez rencontré avec notre Galaxy A15. Nous souhaitons vous apporter notre assistance pour surmonter les difficultés spécifiques que vous avez rencontrées. Nous vous invitons à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Cordialement Charlie, Service clients Samsung
2024-06-22
Assen
2025-01-06
Samsung.com
Hola, Muchas gracias por compartir tu experiencia. Tus comentarios los tenemos muy en cuenta y nos ayudan a seguir mejorando. Si necesitas ayuda, puedes escribir a nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo
2024-07-24
2024-09-08
Fürstenfeldbruck
Samsung Service Team
Hallo, wir danken dir für die lobende Bewertung. Wir bieten unterschiedliche Gerätereihen für sehr verschiedene Ansprüche und Budgets an. Die Galaxy S-, die Note-Reihe sowie unsere Foldables stellen hierbei unsere High-End Modelle, wogegen es sich bei der Galaxy A-Serie um Mittelklasse- und Einsteiger-Geräte handelt. Dementsprechend auch Funktionen. Die Zahl gibt Auskunft darüber, ob es sich z.B. um ein Einsteiger-Modell mit weniger Funktionen handelt. Je niedriger die Zahl, desto weniger Funktionen sind verfügbar.
2025-07-27
North Yorkshire
2024-10-31
ROTTERDAM
2024-12-19
Bolton, Manchester
CX
Great to see that you're enjoying your A15! The battery is a whopping 5000 mAh capacity, which can give you up to 19 hours of Internet usage time on just one charge, while the FHD+ screen displays everything in brilliant detail. It's a real powerhouse! To have notifications signalled by light, you can activate Flash notifications in Settings > Accessibility > Advanced settings > Flash notification. Here are some handy tips to help you get the best out of your phone's camera: https://spr.ly/6429vAWX5 If you need any further support with this, not to worry, our Support Teams are here to help. You can find their contact details and operating hours here: https://spr.ly/6420vAWXg You'll be having a five-star experience with this model in no time! ^SK at Samsung Support
2024-10-20
Northern Ireland
CX
Thank you very much for sharing your feedback with us! We are thrilled to see those shining five stars, however, we are eager to provide the support you need so you can navigate through the menus and features of your new A15 with ease! We recommend contacting our dedicated Technical Support Team directly, make them aware that you need a helping hand, and will be happy to explain things in a simple and understandable way. You can find all our contact methods and operating hours here: https://spr.ly/6424qvE4a Select Technical product support, then Mobile Devices and finally, Smartphones. There you can choose which method you wish to contact us. ^CR at Samsung Support
2025-02-11
2025-01-05
Essen
Samsung Service Team
Hallo, es freut uns, dass dir dein Weihnachtsgeschenk so gut gefällt und das Galaxy A15 all deine Bedürfnisse erfüllt. Die Autokorrektur kannst du wie folgt ausschalten: Öffne die Samsung-Tastatur über eine Messenger-App oder einen Webbrowser. Tippe anschließend auf das Einstellungen-Symbol und dann auf den Schieberegler bei Texterkennung, um die Funktion zu aktivieren oder deaktivieren.
2024-11-02
South Yorkshire
CX
We're sorry to hear that you are experiencing issues with latency on your A15. This certainly isn't what we would expect you to experience as your phone is equipped with a powerful Octa-Core processor, so let's get to the bottom of it for you. To address the issue with the lag you are currently facing, please check out the guidance noted here: https://spr.ly/6423SZJnN If this issue persists, please don't worry, we're here to help. You can find the contact details and operating times for our Support Teams here: https://spr.ly/6424SZJn4 As for the camera, with 3 high quality lenses, including a 50 MP main camera lens, your device is capable of taking detailed shots. We'd recommend taking a look at the following link for tips on how to take the best possible photos on your phone: https://spr.ly/6425SZJnf You have a wonderful phone, and we're here to ensure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-05-11
Bruxelles
Samsung
Merci pour votre avis. Je comprends que vous avez un souci avec la batterie de votre Samsung Galaxy A15. Le Galaxy A15 a une autonomie de 5 000 mAh offrant jusqu'à deux jours d'autonomie et se rechargeant rapidement grâce à la charge ultra-rapide. N'hésitez pas à nous contacter en cas de besoin. Nous nous ferons un plaisir d'examiner la situation avec vous pour voir ce qui se passe et veiller à ce que cela soit régler correctement. Voici le lien pour nous envoyer un message privé : https://bit.ly/36icdq4
2024-05-23
Deepest Worcestershire
Samsung UK Reviews Team
We regret seeing that you are having these issues with your A15, and can certainly understand your frustration, so we'd like to help get everything working with it exactly as it should be. If you have not done so already then we'd recommend speaking to our Customer Support team, who would be happy to look into this with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6425e6Jzl ^DB at Samsung Support
2024-10-12
Baarn
2024-05-01
2024-08-08
Amsterdam
2024-10-23
CX
Thank you for reviewing your new A15. We are very sorry to read that you are disappointed with the performance of the camera, in particular when using the zoom feature. This is certainly what we expect to hear, so to ensure your camera is focusing correctly and nothing is stopping you from capturing the best photos possible, please follow the steps provided here: https://spr.ly/6422q2Drp To discuss the storage and any issues you are experiencing with connectivity, please don't hesitate to contact our experts, who will ensure you get all the support you need. You can find all our contact methods and their operating hours here: https://spr.ly/6424q2Drn ^CR at Samsung Support
2024-11-02
2024-04-10
Berkshire
2024-09-25
bathgate, west lothian
CX
It's fantastic to see that the battery of your A15 is more than meeting your needs, and giving you a true all-day experience. It will still provide you with everything that you'd want or need from a modern smartphone, so we're pleased to see that you're finding it functional in all departments. ^DB at Samsung Support
2024-10-26
2024-10-27
Kruiningen
2024-08-23
CX
Thank you for your review, Rob. We are very sorry you have had a difficult time transferring over the data from your previous phone. When it comes to setting up you new phone, we strongly recommend using the SmartSwitch app, here you can carefully select which apps, files, and data is transferred. If you also have your passwords and usernames for apps and websites saved to Samsung Pass, you can transfer this across too! For information on Samsung Pass, please check out this link: https://spr.ly/6428mZjDn For a guide on SmartSwitch, please read through this guide: https://spr.ly/6429mZjDX If you would like to discuss either of these in more detail, please don't hesitate to contact our Technical Support Team. If you no longer have your previous phone, they will do everything they can to ensure your emails and other information is restored to your new phone. All our contact methods and operating hours can be found here: https://spr.ly/6420mZjDk ^CR at Samsung Support
2024-10-18
Yerseke
2025-03-31
2026-04-05
Bloemenstraat 64
2024-08-08
Middelburg
2024-03-05
London
2024-11-05
Amsterdam
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Soluciones y consejos
- ¿Cuál es la diferencia entre los modelos Galaxy Z Fold?
- Cómo transferir y hacer una copia de seguridad de tus datos con Smart Switch en un smartphone Galaxy
- Cómo transferir tus datos de un dispositivo iOS a un smartphone Galaxy
- Cómo transferir datos de un iPhone o iPad a un nuevo dispositivo Galaxy con Smart Switch
- Cómo transferir datos de un dispositivo antiguo a uno nuevo
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