Brosse motorisée Turbo Action - Design Silver – VCA-TAB90

Silver
VCA-TAB90/VT

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Fonctionnalités

Puissant sur les tapis

Brosse motorisée Turbo Action

La brosse motorisée Turbo Action garantit efficacité et maniabilité sur sols durs, moquettes et tapis. Ses poils enlèvent la saleté incrustée pour un nettoyage en profondeur. Sa tête pivotante à 180 degrés tourne environ 3 750 fois par minute* et vous permet de changer facilement de direction et de nettoyer chaque coin. Retirer le rouleau d’un clic pour le nettoyer facilement.

* Basé sur des tests internes utilisant les modes Min, Mid et Max. Les résultats peuvent varier en fonction de l'utilisation individuelle.

Caractéristiques

  • Brosse motorisée Turbo Action

  • Aspirateurs balais Samsung Jet 75 & 90

  • Silver

  • 250x260x72 mm

Avis

Brosse motorisée Turbo Action - Design Silver – VCA-TAB90

1.4

Recommandé par 12% des clients.

Rédiger un avis
5 étoiles 9%
4 étoiles 0%
3 étoiles 0%
2 étoiles 2%
1 étoiles 89%
Qualité 1.0
Design 2.7
Prise en main 3.3
Résumé des avis par IA
  • L'aspirateur présente des problèmes importants de qualité et de conception, en particulier avec l'accessoire brosse Turbo Action
  • De nombreux clients signalent que la brosse cesse de tourner ou tombe en panne dans un court laps de temps
  • Les composants en plastique, notamment le col et les roues, sont décrits comme mal fabriqués et sujets à la défaillance
  • Les clients sont très mécontents de la faible durabilité et du manque de pièces de rechange disponibles
  • Dans l'ensemble, l'aspirateur ne semble pas être un achat fiable ou intéressant compte tenu des commentaires massivement négatifs
Généré par l'IA à partir des avis de consommateurs, qui peuvent inclure des avis récompensés.

Photos et vidéos des clients

Filtres

Le tri par pertinence affiche les meilleurs avis en premier. Nous prenons en compte différents critères tels que les votes utiles, les derniers avis, les photos et d'autres caractéristiques que les lecteurs recherchent dans leurs avis.

Trier

Filtres

45 Avis

Nfkr
1 (9,999)

19/10/2025

1 (9,999)
Pas assez solide
[D] Alternative Text [D] Alternative Text
Utile?

Qualité

1 (9,999)

Design

3 (9,999)

Prise en main

4 (9,999)
Réponse de Samsung :
23/10/2025

Service clients Samsung

Bonjour Nfkr, Nous vous remercions d’avoir partagé votre avis. Nous sommes navrés de cette mauvaise expérience avec votre appareil. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Nous vous encourageons à entrer en contact avec l'un de nos collaborateurs, qui sera en mesure de trouver une solution adaptée à votre situation. Vous pouvez les joindre via le lien suivant: https://www.samsung.com/fr/support/contact/ Nous restons à votre disposition. Cordialement Charlie, Service clients Samsung

cristeen
1 (9,999)

21/11/2023

1 (9,999)
Listen to the people complaining. I had a similar problem with this attachment. It lasted slightly under 2 months. Samsung told me after 28 days it's out of warranty. The piece popped out of place. They tried to tell me wear and tear. I said are you kidding me? They only guarantee their parts for 28 days. Keep this in mind when you purchase their vacuum cleaners. This attachment was barely used. Still has the protective wrap on. I spoke to 3 sets of customer service reps. The attachments for the Jet series are very poor quality considering the price of them and Samsung will not stand by their workmanship. They are uncompromising on this point.
Utile?
Initialement publié sur Samsung UK

Qualité

1 (9,999)

Design

1 (9,999)

Prise en main

1 (9,999)

Qualité du son

1 (9,999)
Nina
1 (9,999)

15/04/2024

1 (9,999)
Très mauvais Qualité la brosse et Elle se casse vite pour acheter une brosse Il faut payer plus que une nouvelle spirateur je vous conseille pas d'acheter cette Aspirateur
[D] Alternative Text [D] Alternative Text
J'ai recommandé ce produit.
Utile?
Initialement publié sur Samsung CH

Qualité du produit

1 (9,999)

Qualité du son

1 (9,999)

Design

1 (9,999)
MatB92
1 (9,999)

27/01/2026

1 (9,999)
La tête de brosse s'est cassée (au même endroit que sur les photos partagées dans les autres avis) au bout de 2 ans et demi sans choc particulier pendant que je passais l'aspirateur... Produit très fragile et pièces détachées très chères :(
Utile?

Qualité

1 (9,999)

Design

4 (9,999)

Prise en main

4 (9,999)
Réponse de Samsung :
28/01/2026

Service clients Samsung

Bonjour MatB92, Nous regrettons le dysfonctionnement que vous avez rencontré avec notre Brosse motorisée Turbo Action. Nous souhaitons vous apporter notre assistance pour surmonter les difficultés spécifiques que vous avez rencontrées. Nous vous invitons à prendre connaissance des conditions de garanties de votre appareil sur notre page: https://www.samsung.com/fr/support/warranty/ Plus de 70 centres de service agréés Samsung en France sont là pour vous aider. Ils sont tous parfaitement formés et utilisent des pièces Samsung d’origine pour chaque réparation. Vous pouvez retrouver la liste sur ce lien: https://www.samsung.com/fr/support/service-centre/ Vous pouvez également contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation: https://www.samsung.com/fr/support/contact/ Nous restons à votre disposition. Cordialement Charlie, Service clients Samsung

Richie
1 (9,999)

07/11/2023

Washington D.C.

1 (9,999)
Purchased this less than a year ago and it already stopped working correctly. One of the wheels on the bottom, (I think its the rear wheel) constantly sticks while gliding over the floors, causing abrupt stops while pushing it forward. There is no hair, dirt, or other debris to clean. Its just bad engineering. Came here to purchase a replacement (thinking it was an isolated issue) and I see that Samsung is just pushing poorly made products at luxury prices. Very disappointed.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
08/11/2023

SEA Care

Richie, to check the availability and compatibility of the wheel for the vacuum, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. To prevent damage and ensure proper accessory usage, please see the link for more details. JET STICKS ACCESSORIES https://www.samsung.com/us/support/answer/ANS00085902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146499124) to help our team gather your information. Have a great day. ^Charles

Bad quality
1 (9,999)

18/08/2025

1 (9,999)
After vacuuming about once a week for a year, the turbo action brush gave up, stopped rolling, despite me keeping it clean of hair etc. Got a new brush, and fast forwatd about a year, and same thing happens. This brush can apparently be only used to vacuum floors, that have been vacuumed prior to using this brush. Now the brush is unavailable. This is beyond frustrating. Now I have in theory a nice vacuum cleaner with sufficient battery life and power, but no usable brush. The machine wasn't cheap, so I expected it to work, but waste of money seems like. If there is some place I can contact, I'm very interested, because right now I'm frustrated, disappointed and angry. These appliances are supposed to make household tasks easier, not make you mad. Based on this, this was the first and last Samsung I'll purchase.
Utile?
Initialement publié sur Samsung Finland

Qualité

1 (9,999)

Design

1 (9,999)

Prise en main

1 (9,999)

Qualité du son

1 (9,999)
12Daloup29
1 (9,999)

09/03/2025

1 (9,999)
la brosse s'arréte le voyant rouge s'allume. 4 mois d'utilisation, a raison de 2 fois 5 mn d'utilisation par semaine
Utile?

Qualité

1 (9,999)

Design

1 (9,999)

Prise en main

2 (9,999)
Réponse de Samsung :
13/03/2025

Service clients Samsung

Bonjour 12Daloup29, Nous regrettons le dysfonctionnement que vous avez rencontré avec notre Brosse motorisée Turbo Action. Nous souhaitons vous apporter notre assistance pour surmonter les difficultés spécifiques que vous avez rencontrées. Pour trouver une solution adaptée à votre situation, nous vous invitons à contacter l’un de nos collaborateurs : https://www.samsung.com/fr/support/contact Cordialement Alex, Service clients Samsung

JudiB
1 (9,999)

19/08/2022

London

1 (9,999)
This vacuum system doesn't have a good attachment for carpets. I have relatively thick new carpets and no amount of vacuuming raises the pile. I have resorted to needing to use a rubber broom and it's surprising how much cat hair it picks up AFTER I've vacuumed. For the price of the vacuum and attachments, and the number of dissatisfied customers on this attachment, I think Samsung could spend a bit of time and R&D to come up with a solution which works on carpets.
Utile?
Initialement publié sur Samsung UK

Qualité

1 (9,999)

Design

1 (9,999)

Prise en main

1 (9,999)

Qualité du son

1 (9,999)
Fran
1 (9,999)

23/04/2025

New York, NY

1 (9,999)
It's a very nice vacuum per se, the battery is great and the suction as well. Unfortunately I also had the same experience as everyone else: in 1.5 years of light usage, the joints fell apart. I tried to buy a new genuine head, but it's out of stock and anyway it would cost as much as a new vacuum cleaner... Why does Samsung do this? It's OK that parts break but give us the ability to replace them, so that we can reduce landfill...
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
24/04/2025

Samsung Care

Hi Fran, We understand how you feel regarding this vacuum brush. We are here to assist you. Please visit our replacement parts website using the link below. https://samsungparts.com/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148883565), and it will help our team pull up your information. ^Rodel

901L
1 (9,999)

03/01/2023

1 (9,999)
the turbo action brush has a design flaw. the tiny third wheel gets caught up on a bare floor and stops gliding correctly. eventually, the rubber will disintegrate. two brushes in a year is ridiculous. warranty department is no help. unfortunately, the turbo action brush is the best multi-floor brush that comes with this vacuum. i would definitely recommend looking at other competitors for a dependable vacuum.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
09/01/2023

Samsung Care

Hello there. We all know a working vacuum accessory is needed to clean the house. Let's get the details you need. For long-lasting use of the turbo action brush, we suggest you use it on carpets and hardwood floors. Whether you need to clean up a quick mess or remove some pesky dust from behind a table, your Jet Stick vacuum has the job covered. Please check this link for details. Use your Jet Stick's accessories https://www.samsung.com/us/support/answer/ANS00085902/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145325210) to help our team pull up your information. Have a great day. ^Camille

David
2 (9,999)

19/08/2022

2 (9,999)
this brush is unable to run across low power carpet because the section prevents the brush from moving forward. perhaps if there was a vent in the brush it might be possible to allow the brush to move forward without sucking up the carpet? dyson has a similar vacuum and a special brush to prevent this problem from happening. hoping that samsung can apply similar technology to their vacuum brush
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
26/09/2022

Samsung Care

Hi David, We are glad to hear that you are using Samsung products. We are here to help you out with your vacuum, to address this concern let me share a troubleshooting link. Trouble using Samsung upright vacuum on high pile carpets or area rugs: https://www.samsung.com/us/support/troubleshooting/TSG01002024/ To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144963078) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Mike
1 (9,999)

16/10/2023

St Augustine, FL

1 (9,999)
I've had this vacuum just over a year and the turbo brush has been giving me problems from the start. It has been squeeling and bee difficult to push over carpet. Finally I found out the the liitle wheel in the back on the bottom has been the cause. The rubber on the wheel fell off and now the brush does not work properly. I dont know if you can replace the wheel or you need a whole new brush.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
17/10/2023

SEA Care

Your patience here has been so important, Mike. Let us provide the details you need about your vacuum. To see if you can purchase just the rubber on the wheel or if you need to purchase the whole turbo brush, please get in touch with our Samsung parts team for compatibility and availability at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146417486, to help our team pull up your information when you message us. Have a great day. -John

MoMo
1 (9,999)

07/06/2023

Alabama

1 (9,999)
Cheaply made. Quits working completely after warranty. Starts to fall apart well before that. Just like other reviews states the back wheel and rubber piece just fall apart. Mine has now quit spinning all together. Customer service is a JOKE. I just wanted a replacement head and they can't even do that. Said I have to buy a new one. For the price I paid for this vacuum, that's just ridiculous.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
12/06/2023

Samsung Customer Care

Hi there, We would like to have a detailed discussion about the various parts of your vacuum cleaner. This will help us better understand your needs and provide the most effective assistance possible. Please feel free to share any specific concerns or questions regarding the different components of the vacuum via the following channels. 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145886459) to help our team pull up your information when you message us. Have a great day. ^Charles

Svdjix
5 (9,999)

04/11/2023

5 (9,999)
[Ta recenzja została użyta jako cześć kampanii promocyjnej.] Odkurzacz Samsung Jet 90 Premium to naprawdę świetny zakup! Jest niezwykle wydajny i skuteczny w zbieraniu wszelkich zabrudzeń. Dodatkowo, jego łatwa obsługa i długi czas pracy na jednym naładowaniu sprawiają, że sprzątanie staje się przyjemnością. Jestem bardzo zadowolona z tego zakupu! Polecam każdemu! #OpiniazPromocjiCashback #PromocjaSamsungOdkurzaczeBezprzewodowe
J'ai recommandé ce produit.
Utile?
Initialement publié sur Samsung Poland
Anna4321
1 (9,999)

17/09/2025

1 (9,999)
Bought the Jet 90 a couple of years ago however have realised it’s not built to last. This head broke off from the wiring when I was vacuuming and knocked a lounge leg. I was not even vacuuming fast! I feel like the head should withstand a lot more pressure/knocks! Now I’m looking into buying a new head but will probably get another brand of vacuum
Utile?
Initialement publié sur Samsung Australia
Flaviu
1 (9,999)

22/04/2025

Dublin

1 (9,999)
Bought one last year and already broken, brush falling apart battery less than 10 minutes, when you actually buy the product they say 30-40 min 😅 Samsung is just the name this days not quality anymore i have more appliances from them breaking down in 3-4 years and cannot be repaired anymore as the warranty doesn’t cover anymore nothing basically
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
24/04/2025

Samsung Care

Greetings, I can't imagine what you are going through right now with your vacuum. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148887093) to help our team pull up your information when you message us. Thank you. -Ricardo

Vacuum buyer45
1 (9,999)

05/11/2023

Washington

1 (9,999)
Design flaw in head. Buy something else. The third wheel rubber breaks off very quickly and you cannot just buy that piece. Samsung gouges you on a replacement head and you eventually end up scratching the floors. Samsung stand behind your products and if there is an obvious mistake in design offer easier solutions for consumers to correct.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
08/11/2023

SEA Care

Hello there, Thank you for sharing your experience with your vacuum Turbo Action Brush. Allow us to assist you with this. We recommend you use this accessory on carpets as well as hardwood floors. Please check this link for more details on how to use the vacuum accessories. Use your Jet Stick's accessories https://www.samsung.com/us/support/answer/ANS00085902/ To check the availability and compatibility of your vacuum needed part, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146498828) to help our team pull up your information. Have a great day. ^Camille

RobAK
5 (9,999)

28/06/2022

5 (9,999)
Ett måste för den som inte har detta tillbehör. Är helt otrolig på att samla upp damm från mina ullmattor. Trodde först att jag inte behövde detta munstycke till min Jet75 men hade inget munstycke för mattor som fungerade bra. Köpte därför detta och är så nöjd! Funkar även bra på klinkers och parkettgolv och rullar bra.
J'ai recommandé ce produit.
Utile?
Initialement publié sur Samsung Sweden
Black Tulip
5 (9,999)

04/05/2024

5 (9,999)
We bought this Samsung Jet 90 vacuum cleaner in 2022. I mostly use the Turbo Action brush on carpet and hard floors. It works great on both floors. Less noisier than some other vacuum cleaner brands I used before. Time to time remove tangled hair from the brush. We love it.
J'ai recommandé ce produit.
Utile?
Initialement publié sur Samsung Australia
LB90
1 (9,999)

17/09/2023

1 (9,999)
Should have read these reviews before buying this vacuum. The brush is definitely made with cheap plastic and randomly broke just like all these other reviews. I loved the vacuum and was willing to buy a replacement but can’t find any genuine replacement parts.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
19/09/2023

SEA Care

Hi there, How you feel about the Jet brush' condition is valid. Let's get you the help you need. To purchase the compatible Jet brush for your vacuum, kindly contact our Samsung Parts Team at (800) 627-4368. Available between Mon - Fri from 9:00 AM - 6:30 PM EST. They check the availability and compatibility of the parts or accessories you wish to order. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146304499, to help our team pull up your information. Have a great day! ^Chrystel

SHARON PENN
1 (9,999)

03/09/2024

COMMACK NEW YORK

1 (9,999)
HAVE HAD THE SAME PROBLEM . THE MACHINE IS NOT EVEN TWO YEARS OLD AND USED ONLY FOR THE SUMMERS IN A SUMMER HOUSE. ITS UNNACCEPTALE THAT THE JOINT FALLS APART WITH JUST REGULAR VACCUMING THIS PRODUCT SHOULD BE RECALLED AND CLIENTS OFFERED A FREE NEW HEAD.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
04/09/2024

SEA Care

We want you to have a better experience with your vacuum, SHARON PENN. Let us help you out. Please refer to pages 13-14 of the vacuum's manual to see where to use and how to clean the soft and turbo action brushes to maximize their performance: https://downloadcenter.samsung.com/content/UM/202208/20220815105322474/O_DJ68-00875B-03_VS7500_EN_FR_MES_AA_220706.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147499165, to help our team pull up your information when you message us. Have a great day. -John

Madeo
1 (9,999)

08/08/2023

1 (9,999)
like others who have bought and used this product my Turbo Brush also came apart and was not able to be repaired. This stick vacume is all plastic parts and made very cheaply. Buyer beware. vacume works ok but is terribly designed and poorly put together
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
09/08/2023

Samsung Care

Greetings, We all know a working vacuum accessory is needed to clean the house. We are here to help. We would love to talk to you directly and get more information about your concern. Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146129247, which will help our team pull up your information. ^Rainly

Elena2021
1 (9,999)

10/12/2021

Cambridge

1 (9,999)
Absolutely useless brush head. Spent ages cleaning one flight of carpeted stairs, drained full battery and still have cats hair left. Don't they test them? Dyson's rotating brush did the same job in 4 minutes. Absolutely disappointed and don't recommend
Utile?
Initialement publié sur Samsung UK

Qualité

1 (9,999)

Design

1 (9,999)

Prise en main

1 (9,999)

Qualité du son

1 (9,999)
Cameron
1 (9,999)

01/07/2023

Oakland, CA

1 (9,999)
Horrible. I have used the vacuum just twice, and the action brush tool provided broke. The whole thing popped open, exposing the electrical wires while my daughter was vacuuming her room. It's both poor quality and unsafe for families.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
06/07/2023

Samsung Care

Hello Cameron, We want to learn more about what occurs with your vacuum and wish to assist you as soon as possible. You may contact our Support Team via the link below to speak with a live representative to better assist you. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Smsungsck
1 (9,999)

14/09/2023

TX

1 (9,999)
Absolute krapp, cheaply made of low quality weak plastic. Lasted 12 and half months, enough for them to tell you you're outta luck. The flaw is in the plastic joint which is too weak of a link to hold the heavier suction head.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
15/09/2023

SEA Care

Hi there, We understand how this experience affected you. Let's look into this for you. We would love to speak to you directly to gather more information about the Jet brush for further assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146290559, to help our team pull up your information. Have a great day! ^Chrystel

cassie
1 (9,999)

30/09/2022

1 (9,999)
the neck fell apart during normal use for 6 months. i'm not sure how to get it back together, so i have lost a large portion of the functionality of this vacuum, since this was the brush i use most often!
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
30/09/2022

Samsung Care

Hello there, Thank you for your review. We would love the opportunity to discuss with you this concern regarding your Turbo Action Brush to determine how we can best assist you with this. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144980086) when you message us to help our team pull up your information. Have a great day. ^Charles

LB18
1 (9,999)

18/09/2023

1 (9,999)
Was completely surprised when our brush head randomly broke while vacuuming. We only had this for a couple months and debating if it’s worth finding a replacement or just switching to a new vacuum.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
20/09/2023

SEA Care

Good day, What you're feeling is understandable. Let's get this sorted out. To purchase the compatible Jet brush for your vacuum, kindly contact our Samsung Parts Team at (800) 627-4368. Available between Mon - Fri from 9:00 AM - 6:30 PM EST. They check the availability and compatibility of the parts or accessories you wish to order. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146307191, to help our team pull up your information. Have a great day! ^Chrystel

Anonymous
1 (9,999)

31/07/2021

1 (9,999)
Impossible d'acheter, vraiment déçu, j'ai acheté un des aspirateur top et des plus cher, et impossible d'acheter cette brosse, ni d'avoir un contact concret avec samsung, dernière fois que j'achète
Utile?
Initialement publié sur Samsung CH

Qualité

1 (9,999)

Design

1 (9,999)

Prise en main

1 (9,999)
Kaila
1 (9,999)

19/09/2023

Nashville, TN

1 (9,999)
I bought this 2 months ago and this piece has came off multiple times and now is broken. Can’t find a replacement piece because it says out of stock… The vaccum is useless at this point.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
20/09/2023

SEA Care

Good day, We're saddened over the fact that you had to experience this with your unit. Allow us to help you, Kaila. To purchase the compatible Jet brush for your vacuum, kindly contact our Samsung Parts Team at (800) 627-4368. Available between Mon - Fri from 9:00 AM - 6:30 PM EST. They check the availability and compatibility of the parts or accessories you wish to order. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146308532, to help our team pull up your information. Have a great day! ^Chrystel

DimVim
1 (9,999)

01/03/2024

Sacramento, CA

1 (9,999)
Complete garbage. Jet™ Turbo Action Brush broke down right after the warranty expired. Read the other reviews. Not in stock. The vacuum is useless now. Don't buy it. Go with Dyson.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
04/03/2024

SEA Care

Good day, We care about the vacuum's betterment. Let's go ahead and help you. Please turn to pages 21-23 of the vacuum's user manual under using the accessories to see where the accessories are suitable to use: https://downloadcenter.samsung.com/content/UM/202202/20220209145144472/O_DJ68-00821K-05_VS9000_EN_CFR_MES_AA_210526.pdf If you are considering purchasing a replacement, contact Samsung's official parts distributor to check availability and compatible replacements for your unit's turbo brush. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. You can also set a "Get Stock Alerts" on the product page of the turbo brush to receive an alert once this product is available. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146913281, to help our team pull up your information when you message us. Have a great day. -John

Tricia5
1 (9,999)

16/11/2023

Highlands Ranch, CO

1 (9,999)
I bought this vacuum less than a year ago and the turbo brush stopped working. I've tried emailing and calling Samsung. No one has tried to contact me regarding my issue.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
16/11/2023

SEA Care

Tricia5, we understand that having a good working turbo brush is a big help when cleaning our house. Below is a link to help you diagnose why your turbo brushed stopped working. Samsung Jet Stick brush stops spinning https://www.samsung.com/us/support/troubleshooting/TSG01204474/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146531842) to help our team pull up your information. Have a great day. ^Camille

AngryVacuum
1 (9,999)

18/11/2023

Saskatoon SK

1 (9,999)
Hair and debris got stuck in the one side of the brush and it will no longer spin freely. When taking the brushnout, you can not access this ares to properly clean it.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
21/11/2023

SEA Care

Hello there, We all know a working spin brush is needed to keep our house clean. We are here to assist you. If your brush is not spinning, here is a link to guide you on what needs to be done. Please click on the embedded word. Samsung Jet Stick brush stops spinning https://www.samsung.com/us/support/troubleshooting/TSG01204474/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146547360) to help our team pull up your information. Have a great day. ^Camille

Chris
1 (9,999)

28/09/2024

Québec

1 (9,999)
Plastic crack wheels roll roughly and one Split in Half really poorly made. And in top of it service cannot provide replacement part we have to pay for the whole head
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
01/10/2024

SEA Care

Hi Chris, We know how important a vacuum is in keeping the house clean. To check the availability and compatibility of your vacuum's jet soft brush, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147570214 to help our team pull up your information. Have a great day. ^Aloe

Muzamil
1 (9,999)

02/09/2023

İstanbul

1 (9,999)
Vacuum cleaner just lasted a few months the jet fit brush head broke apart completely I'm so disappointed this is the most expensive vacuum I've ever purchased
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
05/09/2023

SEA Care

Greetings, We're saddened that you had to go through this. Allow us to help you, Muzamil. You can purchase the compatible Jet Turbo brush from our Samsung Parts Team at (800) 627-4368. Available between Mon - Fri, from 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to purchase. We would also love to speak to you directly to have the jet brush inspected on our end. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146240938, to help our team pull up your information. Have a great day! ^Chrystel

Luridiryx
1 (9,999)

03/05/2024

Henrico, VA

1 (9,999)
The neck of mine broke in the exact place as all the other reviewers here. Please give me a reference number and let’s get this fixed.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
06/05/2024

Samsung Care

Hi there, We truly understand how you feel regarding this vacuum. We are here to assist you with it. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147113991), to help our team pull up your information. Have a great day! ^Rodel

Amy c
1 (9,999)

28/08/2022

Queens, new york

1 (9,999)
the neck fell apart and i am unable to fix it, and cant not get a replacement. i might as well throw out the whole vacuum
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
31/08/2022

Customer Care

Hello amy c, Thank you for letting us know about this. Your opinion helps us do better. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please reach out with any further comments or suggestions you wish to share using the following options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144863871) and it will help our team pull up your information. Thank you for choosing Samsung. Have a great day. ^^Ross

Meli
1 (9,999)

17/04/2023

Tx

1 (9,999)
i have same problem. It broke in the same part after cleaning it twice, very poor quality and no replacement.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
24/04/2023

Samsung Care

Hi Meli, We all know how important your vacuum is in cleaning your house. We would love to discuss your vacuum to determine how we can best assist you. Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145700183, to help our team pull up your information. Have a great day. Melardo

Lna729
1 (9,999)

02/09/2023

Rhode Island

1 (9,999)
Vac is good replacement part is beyond impossible. Poor quality Model VS20T7551R5 thank god it was a gift.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
04/09/2023

SEA Care

Hi there, Thank you for notifying us about the condition of your unit. Let's get you assisted right away. We would love to speak to you directly to help you with the vacuum brush replacement. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146239515, to help our team pull up your information. Have a great day! ^Chrystel

Ant Vacs
1 (9,999)

18/03/2023

Michigan

1 (9,999)
Cheap plastic. After normal use, the brush will get misaligned, rub against the walls, and stop spinning.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
23/03/2023

Samsung Care

Good day. We know how important it is to have a properly working vacuum when it comes to cleaning. If the spinning brush of your JetStick won't spin, please make sure it's clean, and then try restarting it a couple times. If it still won't start, please visit the links below. Samsung Jet Stick brush stops spinning: https://www.samsung.com/us/support/troubleshooting/TSG01204474/ If your Jet Stick stops sucking, cleaning it will get it working again. Samsung Jet Stick weakens and buzzes: https://www.samsung.com/us/support/troubleshooting/TSG01204470/ If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145592512) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Njal
1 (9,999)

20/11/2023

Los angeles

1 (9,999)
This is the second one I had to repurchase because they break easily. Very frustrating
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
22/11/2023

SEA Care

Hello there, Thank you for sharing your review of your Turbo Action Brush. We are here to help. We recommend only using it on suitable areas like carpets and hardwood floors to prevent the brush from breaking. Please check this link for details on the usage of the vacuum accessories. Use your Jet Stick's accessories https://www.samsung.com/us/support/answer/ANS00085902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146552810) to help our team pull up your information. Have a great day. ^Camille

Hatevacuum1
1 (9,999)

07/01/2024

New York

1 (9,999)
Terrible vacuum , it broke after one year, and now the part is not even in stock
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
09/01/2024

Samsung Care

Greetings, We know the significance of the vacuum brush. Let us help. To better assist you with this, you may reach out to our Samsung Parts Team to order the parts needed for your vacuum at (800) 627-4368. They are open from Mon - Fri between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. ^Rainly

Danielle
1 (9,999)

14/11/2022

Tampa Florida

1 (9,999)
I bought this vacuum last year and the brush broke for the 2nd time.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
18/11/2022

Samsung Care

We're glad you're using Samsung for your appliance needs, Danielle! We're here to help with your unit. It would be great if you could give us a few more details that led to what you are experiencing with the product. Please feel free to get back to us via the following options for assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145163311, to help our team pull up your information. Have a great day. ^Chrystel

ALC7
1 (9,999)

02/02/2023

Chicago, IL

1 (9,999)
It broke in less than 2 months for maybe use of 5 very short times.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
07/02/2023

Samsung Care

Greetings! We thank you for taking the time from your busy schedule in reviewing your Samsung vacuum accessory. I will forward what you have mentioned regarding the limited use of this accessory that led to its expiration to our product team for current and future product development. Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145428065 to help our team pull up your information. Leo

Broken
1 (9,999)

15/07/2023

Nj

1 (9,999)
Used two twice and the brush head completely popped off.
Utile?
Initialement publié sur Samsung US
Réponse de Samsung :
21/07/2023

Samsung Care

Greetings! We appreciate your review of this Samsung accessory for our vacuum. To replace the brush accessory, please visit the website of our authorized distributor for parts and accessories I have shared below. https://samsungparts.com/pages/supports Should you need assistance with the operation of your Samsung Jet Stick, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146048154 to help our team pull up your information. Leo

Kiki
5 (9,999)

17/03/2023

Murfreesboro TN

5 (9,999)
This product is all that they say it is, and more.
Utile?
Initialement publié sur Samsung US

Les images sont uniquement utilisées à titre d’illustration et les accessoires sont vendus séparément. Les fonctionnalités et les spécifications présentées correspondent à celles disponibles au lancement commercial du produit mais peuvent être sujettes à des modifications sans notification au préalable.

Consultez et retrouvez toutes les informations et conditions concernant les offres sur les pages produits.