My Fingerprint is sometimes not Recognized when I Register or Authenticate with it on PC (Hong-Kong version)

Last Update date : Sep 28. 2020

As models with a fingerprint sensor have it located on the side power button, it is out of view of users and you may not touch the entire sensor area.

※ The fingerprint sensor location may differ depending on your PC model.

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When registering a fingerprint, you need to evenly touch as much of the area as possible, and when authenticating with a fingerprint, you should touch the entire sensor area.

- The above description is only applicable to the Samsung computers (Hong-Kong version) introduced in year 2018. The above description was updated in October 2018 and for reference only.

- Images are for reference only.

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