How do I charge the battery?

Last Update Date : Apr 19. 2018

Before using the device for the first time or when the battery has been unused for an extended period, you must charge the battery.

You can charge the battery with a travel adapter supplied with your device (or by connecting the device to a computer with a USB cable.)

If the battery is completely discharged, you cannot turn on the device, even with the travel adapter connected. Allow a depleted battery to charge, using the Travel Adaptor, for a while before you try to turn on the device.

1. Plug the small end of the travel adapter into the multifunction jack.

2. Plug the large end of the travel adapter into an electrical socket.

3. When the battery is fully charged, first unplug the travel adapter from the device, and then from the electrical

Not finding what you're looking for? We're here to help.


Live Chat Support

Live Chat support with a Samsung product expert.
Office Hours: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available


36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us