How do I connect to a Wi-Fi network?

Last Update Date : Apr 23. 2018

To connect to a Wi-Fi network follow the steps below:





When Wi-Fi is turned on the Wi-Fi icon will appear at the top center of the display




If you have not found your desired network initially, Select Scan.

When the handset has finished the scan, the WIFI network listing should populate with the SSID being
broadcasted in the area as well as previously established connections. Open access points should display
with Wi-Fi icon. Tap name of the access point and Tap Connect.

The handset is should now be connected to the access point, indicated by the Wi-Fi icon.
At this points, launch your web browser to test Internet connectivity.


If you have not found your desired network after performing a scan, select Add network and enter details
for that network manually.
Connect the Wi-Fi network administrator for the SSID / Password if not known

If the Not connect Wi-Fi icon is displayed, a password may be required for connection.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available


36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us