Useful tips for Live Chat

Last Update Date : Apr 18. 2018
1 Why are there no chat agents even within the office hours?

Because of the busy queue, all chat agents are occupied and do not have any available agents to serve.

2 Does Live Chat only provide technical support to products?

Apart from technical support to products, you can also make other service enquiries such as service centre address, gift redemption and service feedback via Live Chat.

3 Do I need to pay for Live Chat service?

Live Chat is a free service. Customer can contact our chat agents within office hours. (Monday to Saturday 09:00-18:00, and no service on Sunday and Public Holidays)

4 How can I get Live Chat support?

Please go to Samsung website > Support > Additional Function > Live Chat Support.

5 How can I send file via Live Chat?

We are sorry that due to the technical reason, Live Chat does not support image, audio or video. Only word processing is available. 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available


36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us