What do I do when the location information is inaccurate on my Samsung smartphone?

Last Update Date : May 26. 2020

For Samsung smartphones running Android 10 OS, the location information may appear inaccurate if the GPS signal is obstructed, location settings is disabled, or if you are not using the best location method.  

 

To resolve this issue it is recommended that you check out the current GPS signal setting first and then check the other settings outlined below.

Check the GPS signal settings on your mobile device

 

When the GPS is properly enabled on your mobile device, it will work inside a house or building, however, due to the potential obstacles that may block connection with satellites, it is not recommended to use this feature while you are indoors. 

 

The GPS signal on your mobile device works best in areas where signals can be received. To communicate well with satellites, a direct open view of the sky is required. Please take note of the following cases where GPS signal can get lost. 

 

  • GPS signal settings are turned off.
  • The devices' screen has been turned off.
  • The mobile device is held in a manner that blocks the antenna. This case occurs especially for the Galaxy Z Flip when it is folded.
  • The mobile device is in an area with tall buildings that block direct view of the sky.
  • Obstructed view of satellites caused by an oncoming storm.

 

If you are located outdoors with a clear view of the sky, yet your mobile device is still unable to provide accurate location information, please check and change the permission settings of the apps that use a GPS signal, change the power mode of your mobile device and check if apps using GPS is placed under sleeping apps.

Setting 1. Change the app permissions settings on apps that track GPS signalClick to Expand
Setting 2. Change the power saving mode on your mobile deviceClick to Expand
Setting 3. Check if the application using GPS signal has been added to the sleeping apps listClick to Expand

If you experience the same problem consistently even after updating the device to the latest software version and trying the methods mentioned above, please contact and visit nearest Authorized Samsung Service Center with your device.

Note: Device screenshots and menu may vary depending on the device model and software version.

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