During Contact App usage an error pops up as "Contacts isn’t responding" in Galaxy Note 8?

Last Update date : Sep 16. 2020

 

Samsung is aware of this symptom which rarely appear on Note8 devices. Sometimes this could happen when certain applications were not updated to the latest version.

 

. 


Samsung recommends following steps:

 

(A) Check if the Customisation Service application is updated to the latest version. (Latest version is 1.6.04.0 or higher)

 

Navigate to Settings →  Apps →  More →  Show system apps →  Customisation Service →  Check for current version 

 

Pictorial representation of the above settings are as follows :

 

1. Go to Settings and Tap Apps.

 

 . 

 

2. Tap More.

 

 . 

 

3. Tap Show system apps.

 

 . 

4. Tap Customisation Service.

 

  . 

 

5. Check for Customisation Service Version

 

 . 

 

(B) Update Software Version (If Software version is below 1.6.04.0)

 

Navigate to Galaxy Apps  More My apps Update Tap Customisation Service Update

 

Pictorial representation of the above settings are as follows :

 

1. Go to Galaxy App

 

 . 

 

2. Tap More and then Tap My apps

 

 .  

 

3. Tap Update

 

 . 

 

4. Tap Customisation Service

 

 .  

 

5. Tap Update

 

 .  

 

Also Samsung encourages users to keep software and apps updated to latest version, please check and update regularly.

Thank you for your feedback!