OTG (On The Go) cable and its connectivity issue
What is an OTG (On The Go) adapter
An OTG or On The Go adapter (sometimes called an OTG cable, or OTG connector) allows you to connect a full sized USB flash drive or USB A cable to your phone or tablet through the Micro USB or USB-C charging port. You may have gotten one in the box when you purchased your device, although they can also be purchased seperately from lots of major retailers. It allows the transfer of data as well as connectivity to peripherals.
You can do the following with an OTG cable:
- Plug in keyboards and mice
- Access and move data from USB sticks and External Hard Drives*.
- Transfer photos directly from a compatible camera on to the phone.
- Copy information from one device to another with the Smartswitch app
- Connect the smartphone directly to the printer
*Please Note: Because most external HDDs are powered by the connected device, you may not be able to use a HDD to save your data. USB flash drives are a more reliable option to save and transfer content or other information to and from your phone.
To solve OTG cable connectivity issue, please follow below steps:
Note: Use only cable/adapter approved by Samsung. Samsung accessories are designed for your phone to maximize performance. Using other accessories may invalidate your warranty and cause damage.
Note: If connectivity is working in safe mode then issue is with third party application. Kindly uninstall third party applications and check by booting in Normal mode.