OTG (On The Go) cable and its connectivity issue

Last Update date : Oct 29. 2020

What is an OTG (On The Go) adapter


An OTG or On The Go adapter (sometimes called an OTG cable, or OTG connector) allows you to connect a full sized USB flash drive or USB A cable to your phone or tablet through the Micro USB or USB-C charging port. You may have gotten one in the box when you purchased your device, although they can also be purchased seperately from lots of major retailers. It allows the transfer of data as well as connectivity to peripherals. 


You can do the following with an OTG cable:  


  • Plug in keyboards and mice
  • Access and move data from USB sticks and External Hard Drives*.
  • Transfer photos directly from a compatible camera on to the phone.
  • Copy information from one device to another with the Smartswitch app
  • Connect the smartphone directly to the printer

 *Please Note: Because most external HDDs are powered by the connected device, you may not be able to use a HDD to save your data. USB flash drives are a more reliable option to save and transfer content or other information to and from your phone.

Connectivity Issue

To solve OTG cable connectivity issue, please follow below steps:


1 Kindly check the connectivity by another OTG Cable/adapter.
2 Kindly check the connectivity by another Pen/Flash drive.

Note: Use only cable/adapter approved by Samsung. Samsung accessories are designed for your phone to maximize performance. Using other accessories may invalidate your warranty and cause damage.

3 Kindly check the connectivity by booting in Safe mode.

Note: If connectivity is working in safe mode then issue is with third party application. Kindly uninstall third party applications and check by booting in Normal mode.

4 If issue still persist, kindly check by updating the software
5 If issue still persist, kindly check by performing Factory Reset.

If issue not solved with above steps then Visit Service Center or Contact us.

Thank you for your feedback!