How to resolve internet connectivity issues in Samsung 2018 QLED TV?

Last Update Date : Oct 23. 2018

 

If your TV won't connect to the Internet, try the solutions below:

 

a)  No network cable found

 

Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is turned on. If the router is on, try turning it off and then on

 

b)  Wireless network connection failed

 

If a selected wireless router is not found, go to Open Network Settings, and then select the correct router. 

 

– Home > Settings > General > Network > Open Network Settings

 

c)  Unable to connect to a wireless router

1 Check if the router is turned on. If it is, turn it off and then on
2 Enter the correct password if required

 

d) IP auto setting failed

1 Configure the settings in IP Settings: – Home > Settings > General > Network > Network Status > IP Settings
2 Make sure that the DHCP server is enabled on the router, and then unplug the router and plug it back in
3 Reset the router if required: – For wireless connection, enter the correct password if required

 

e) Unable to connect to the network

1 Check all IP Settings: – Home > Settings > General > Network > Network Status > IP Settings
2 After checking the DHCP server status (must be active) on the router, remove the LAN cable, and then connect it again: – For wireless connection, enter the correct password if required

 

f) Connected to a local network, but not to the Internet

1 Make sure that the Internet LAN cable is connected to the router's external LAN port
2 Check the DNS values in IP Settings: – Home > Settings > General > Network > Network Status > IP Settings

 

g) Network setup is completed, but unable to connect to the Internet

 

If the problem persists, contact your Internet Service Provider.

 

h) The wireless network signal is too weak

 

Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner.

 

Use a wireless repeater to get an instant boost in your wireless signal strength. Place the repeater halfway between your wireless router and your TV.

 

Note:  Click here to raise online request  for engineer visit if you are still facing the issue.

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