What should I do if I didn’t receive my item or my item is lost?

Delivery may be delayed due to various reasons including our inventory status, logistics partner, natural disasters, global pandemics or other unforeseen circumstances.

If you have yet to receive your item(s) after 7 days from the order date, kindly contact our Customer Support Team at 1-800-88-9999 (24 Hours / 7 days a week) or email us at my_shop@samsung.com and our team will check and advise you on the next step.

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