How do I return a product?

The information below applies only to returns made from, and does not include in-store returns, including Samsung Experience Stores.

The return process is as follows :
1. All return must meet the following requirements:

(a) The item must be shipped back to us within 7 working days from delivery date.
(b) You must have proof of purchase with valid order invoice number and receipt.
(c) Product must be in new condition and returned in its original packaging along with all accessories/parts (including manual(s), warranty card(s), certificate of authenticity) and free gift(s) received with it. All packaging must be unused, unmarked and not deformed in any manner.
(d) Item must be returned in the original box (with suitable packaging) to protect the product from damage during return delivery.

2. If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and call our Customer Support team at 1-800-88-9999 (24 Hours / 7 days a week) for assistance or email us at Our team will verify the reason for return:

(a) If your return is valid:
(i) we will arrange a free return pick-up for you where our courier company will pick up the package from you;
(ii) Upon our receipt of the returned product, you will receive an email confirmation;
(iii) We will conduct an evaluation within fourteen (14) working days from the day of receipt;
(iii) We will process your refund through the same mode of payment used in the order.

(b) If your return is not valid:
(i) We will notify you and arrange the items to be returned to you at the same delivery address;
(ii) You will be charged for the delivery fee for the return of the product to you.

We reserve the right to reject any return or refund deemed unfit or unreasonable.

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