Basic operation > How to install the SIM

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

How do I install the SIM or USIM card on Galaxy single SIM models?



  • Only Nano-SIM cards work with the device.
  • Some LTE services may not be available depending on the service provider
  • If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.
  • Fully insert the tray into the tray slot to prevent liquid from entering your device.
  • Make sure to power off the device first when installing or removing the SIM card.
1 Insert the ejection pin into the hole on the tray to loosen the tray. You will hear a slight click when the tray pops out.

Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

2 Pull out the tray gently from the tray slot.
3 Place the SIM or USIM card on the SIM card tray with the gold-coloured contacts facing downwards. Use only a nano-SIM card
4 Gently press the SIM or USIM card into the tray to secure it. If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
5 Insert the tray back into the tray slot.
Galaxy J5/J7 2017: Basic operation > How to install the SIM

Note: Insert the SIM or USIM card provided by the mobile telephone service provider. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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