Changes to the recovery function after turning on the Keep User Data option

Last Update Date : Dec 26. 2018
1 Launch the Recovery solution program
2 Click Restore at the top left and set the Keep User Data option to ON.
If it is set to ON, the Recovery solution will restore the system in Refresh mode using PBR (PC Recovery)
Click Restore at the top left, and set the Keep User Data option to ON
3 If the customer presses the Restore button, the system restarts and the restoration is performed displaying the Windows Logo

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us