What is Intelligent Scan and how to use it?

Last Update Date : Oct 31. 2018
Intelligent Scan

Intelligent Scan (biometric authentication) combines iris scan and face recognition to allow convenient unlocking and in some cases provides enhanced security for certain authentication services.

• What are the benefits of Intelligent Scan?

• How to setup Intelligent Scan?

• What are the common scenarios of using Intelligent Scan and what to do about it?

Benefits

BenefitsClick to Expand

• Unlock the screen without problems even when the surroundings are dark or too bright

• Low light environment: iris scan will be activated if face cannot be recognised

• High light environment: face scan will be activated if iris cannot be recognized

Please note: For payment or financial services, iris scan will be activated first, followed by face scan to prevent spoofing. 

Set upClick to Expand
1 Go to Settings
Go to Settings
2 Tap Lock screen and security

Please note: For Galaxy Note9, tap Biometrics and security

Tap Lock screen and security
3 Tap Intelligent Scan
Tap Intelligent Scan
4 Unlock the screen using the pre-set screen lock method. If you have not set a screen lock method, create one
Unlock the screen using the pre-set screen lock method
5 Read the on-screen instructions and tap CONTINUE
Read and accept Disclaimer
6 Register your face and irises
Set up Intelligent Scan security
Set up Intelligent Scan using Pattern, Pin or Password
Tap continue
Register your face
Register your Irises
7 When an intelligent scan unlock screen appear, tap TURN ON to use your face and irises to unlock the screen
Turn on Intelligent Scan
Enable Intelligent Scan unlock

Common scenarios:

Intelligent Scan

Scenarios

What you need to do

Intelligent Scan cannot be used for the first time after powering on the device

This is a deliberate setting for device security.


To use the device, you must unlock the screen using the pattern, PIN, password you set when registering your face and irises. Be careful not to forget your pattern, PIN, or password.

If irises and face are not recognised

Unlock the device using the pattern, PIN, or password you set when registering the irises, and then re-register your irises
 

If your pattern, PIN, or password is forgotten, you will not be able to use the device if you don’t reset it

If you change screen lock method to swipe or none

All of your biometric data will be deleted. If you want to use your biometric data in apps or features, such as Samsung Pass and Samsung Pay, you must register your biometric data again

If you forgot password / unable to unlock your Samsung phone

Please visit Find My Mobile to do a password reset.

Read step by step guide to unlock your Samsung phone

How to delete Iris / Face data

1. Go to settings > Lock screen and security

2. Tap the Iris Scanner / Face Recognition > Unlock the screen using the preset screen lock method

3. Tap Remove iris / face data > Tap REMOVE

 

Once the registered data are deleted, all the related features will also be deactivated

Circumstances where Iris Scanner may not work properly

Device related

• Your unofficial screen protectors are blocking the Iris scanner

• Dirt and debris on the iris camera, LED sensor or proximity sensor will affect Iris scanner performance

• Device is not stable, or adjusted lower than your face

 

Non-device related

• Sunglasses, contact lenses

• Puffy eyes

• Strong light or no-light conditions

• Moving from bright light to low-light conditions suddenly

• Eye disease affecting your irises, or when you’ve undergone intraocular lens implant surgery or eye surgery that scars the irises

• Laser-assisted vision correction surgery such as LASIK or LASEK, may alter the shape of cornea

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Samsung Customer Service Centre @ Westgate will be closed for renovation works from 07 January 19 to 08 February 19. Operation will resume on 09 February 19 at 11:00am. We apologize for any inconvenience caused.

Contact Us